5041 results found
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Custom report title
Option to label/title scheduled reports, so the generated email reflects which report <X> completed for customer <Y>.
That way the same report can be scheduled for multiple customers and can be easily differentiated.1 vote -
Update Last Execution Time when Run Profile on Newly Installed Agents is Enabled
I would like the time and date to be updated in a Automation Profile when it runs on a newly installed agent.
1 vote -
Change status of Tickets which are used in Invoice
We want to set status of tickets to CLOSED if they are used in Invoice!
Cant find a matching Rule to manage this!For me the use of a ticket in a invoice must be marked in the ticket, minimum status to closed!
I need a trigger for invoiced tickets or better: using the ticket in invoice should set the status on closed automatic!
Then i can use a rule to send servey after closed ticket!1 vote -
Auto converter for the Automation policies from V1 to V2
To have a button that we can press that will convert V1 Automation Policies to V2.
We have 100s of devices running certain policies that we will need to go through and manually re-add to.If we had a button that auto-converted V1 to V2 that would be awesome.
1 vote -
Remove '______Please Reply Above This Line______' from email preview
When clients receive an email, the preview should be the first few sentences of the body as it is on Outlook and other email clients. When technicians reply to a ticket from Atera, the users receive '___Please Reply Above This Line___' on the email preview and that just looks unprofessional as well as there is no real benefit as the user has to actually click on the email to view the body. I have been using Atera for almost 2 years and I can assure you it was better before without this preview feature.
1 vote -
Auditor Report doesn't include firewall
The Auditor Report doesn't include a what firewall is enabled or being used.
1 vote -
Alert thresold time inmterval should have option to set up with minutes, hours, and days.
Alert time interval should have option to set up with minutes, hours, and days.
we should have option to configure if an alert generate now, the same alert should not generate either next 1hr, 24hr, or next 7 days . presently you have the option to manually configure it through registry of each agent machine, which is not at all possible. if alert time interval is not setup like this then there will be a flood of tickets.1 vote -
open ticket directly after creating
When creating a ticket after saving it open the ticket directly, instead of having to go and select it from the ticket queue.
1 vote -
Windows Updates pre-Download Updates
There should be a way to download the patches to a client beforehand. Or to cache in any way. If you have 10-20 servers (or more) in an automation profile, and there all updates have to be downloaded first, downloading and installing takes quite a long time. Unfortunately, the updates are getting bigger and bigger. 10 GB or more is not uncommon for an update, which then has to be downloaded by every client...
1 vote -
Customer Specific Ticket Options
We need the ability to add custom fields to tickets that only apply to specific customers. Not all our customers use all our services and being able to only show them what they pay for would be helpful. We would also use this to offer specific support for customer specific applications.
1 vote -
1 vote
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Editing Existing Cases
Please can you add the below feature to the Helpdesk - Editing an existing case.
We find ourselves updating incorrect cases, E.G – Case 2149 is assigned to Tech A but updates Case 2148 which is assigned to Tech B. Unfortunately, we cannot remove this update thus having to re-create both cases.1 vote -
Show previous calendar events as well as future ones on a ticket
When adding calendar events to a ticket, it would be helpful to also be able to see all past calendar events. Being able to set a default subject of the calendar event would also be helpful along with the customers name.
1 vote -
Edit/Adding category for invoice batch
If I create a new invoice batch, there are automatically some random categories that - why so ever - I can not edit/remove/create my own. So they are just there. Really random. I'd like to remove/edit them or at least create my own categories.
Thank you
1 vote -
Remember recently used email addresses
It would be nice if the ticket emailing system would remember past email addresses used in the CC section etc...
1 vote -
Alerts retainer when finish
Hello,
when tickets are closed can I get alerts when 1 customer finish the 5 hours retainer for this month?
I want to know and I need to send alert for the customer for renew more 5 hours.
Is that possible ?
1 vote -
Automatic device transfer on scheduled date
I would like the option to set a specific date for a device to be automatically transferred to another customer. For example, let's say I have a device from one "customer" which I know is going to be moving to another "customer" on a specific date. If this can be automated, then it would save a lot of hassle and organizational issues.
1 vote -
I don’t want all incoming emails to create contacts in Atera.
I don't want all the contacts to be created in Atera.
Ideally an email with a known domain would open a ticket under the specific customer, otherwise it would be under unassigned. There should be no mandatory requirement for creating contacts to open a ticket.I don’t need all these contacts and I will lose my main contacts visibility.
1 vote -
Select a single agent for software report
It's great that you can export the software inventory report for the entire site, but it would be helpful if you can generate a software inventory report for an individual agent in a site. The only option for generating the report is to select a site, would it be possible to add a selection field to pick 1 agent from the site to generate the report on? This would be immensely helpful to reduce the amount of information being generated in the report if we have multiple agents in a site.
1 vote -
Move the not textarea to the top of the ticket
Move the note textarea to move visible location on the ticket screen
1 vote
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