5022 results found
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Alerts retainer when finish
Hello,
when tickets are closed can I get alerts when 1 customer finish the 5 hours retainer for this month?
I want to know and I need to send alert for the customer for renew more 5 hours.
Is that possible ?
1 vote -
Automatic device transfer on scheduled date
I would like the option to set a specific date for a device to be automatically transferred to another customer. For example, let's say I have a device from one "customer" which I know is going to be moving to another "customer" on a specific date. If this can be automated, then it would save a lot of hassle and organizational issues.
1 vote -
I don’t want all incoming emails to create contacts in Atera.
I don't want all the contacts to be created in Atera.
Ideally an email with a known domain would open a ticket under the specific customer, otherwise it would be under unassigned. There should be no mandatory requirement for creating contacts to open a ticket.I don’t need all these contacts and I will lose my main contacts visibility.
1 vote -
Select a single agent for software report
It's great that you can export the software inventory report for the entire site, but it would be helpful if you can generate a software inventory report for an individual agent in a site. The only option for generating the report is to select a site, would it be possible to add a selection field to pick 1 agent from the site to generate the report on? This would be immensely helpful to reduce the amount of information being generated in the report if we have multiple agents in a site.
1 vote -
Move the not textarea to the top of the ticket
Move the note textarea to move visible location on the ticket screen
1 vote -
SEPA payment method
I would welcome the SEPA payment option for paying my Atera bills as I am based in Europe.
1 vote -
Import the physical address from quickbooks not the billing address.
Import the physical address from quickbooks not the billing address. It is pretty hard to map a PO Box, or go to the headquarters office instead of the remote office.
1 vote -
threshold
Enable Threshold editing as a separate entry in the Roles menu, Our technicians do not need full admin, but it is useful to have control over thresholds.
1 vote -
Search text in Contracts
I created Contracts with Notes showing 365 yearly subscription under each customer
i want to search ms365 and will show me all the customers with ms365 contract.
there seems no way to search1 vote -
reporting capabilities other than the metrics
Id like to see some sort of reporting capabilities other than the metrics monitoring a piece of hardware's up time in a week, month etc. Basically, the employees that work from home I need to know at least the up time of their unit in a working day in a report format per device
Thanks
1 vote -
new tickets section for dashboard
Make a section for dashboard that displays new/unread tickets.
1 vote -
In automatic tasks, define that each customer will receive an email sent from an automatically scheduled session, for example a restart to t
In automatic tasks, define that each customer will receive an email sent from an automatically scheduled session, for example a restart to the computer once a week
1 vote -
Option to colour mark passwords for easier filtering.
I think if Customer / Client passwords had the option of selecting colour marking for passwords would be great for technicians to filter through for what they need.
Or the option to add filters to the passwords section.
1 vote -
Detailed IT automation feedback report for enduser
The client / enduser would like to receive a detailed report of the installed patches
1 vote -
1 vote
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mail
Hey, we would appreciate to get more text modules. We would like to see the customer mail addresses in case of ticketing mails to the technician. Maybe you could add the "sender address module" to the mail templates.
best regards
1 vote -
Email templates
Hello,
i would prefer to add the "Sender-address" to the text modules. I would like to see the contact-mail for our technicians. (they receive an automated email in case of a new ticket) - but there is actually no possibility to see the Email addresses of the Sender.
Best regards!
1 vote -
NEWT integration
NEWT - Network discovery tool. It gives you all the information needed just after one scan. It also discovers the subnets
1 vote -
Attachments in Tickets - show extension
The attachments in Tickets should be downloadable via right click and very important:
Show us what kind of filetype is attached (exe, pdf, txt, csv,....)1 vote -
Events for scheduled tickets
Create a calendar even from scheduled ticket.
1 vote
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