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5044 results found

  1. Need to be able to zoom into which hours a device went down or zoom out to see a longer history.

    1 vote

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  2. I don't need to be told every month theres a new version out by covering the entire screen when I login. This is bad SaaS practice and is a jarring experience when you're logging on to complete a task.

    The Notification bubble at the top of the screen already tells me about new releases, this is sufficient.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  3. Add the attachments of the last comment when sent with the variable Contact Last Comment.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. On older computers people tend to hold down Ctrl and F12 until they see the browser appear to enter ticket details. But by then multiple keystrokes have been recorded hence the ticket browser loads over and over and over again. Need a software "debounce" feature in the agent to fold multiple Ctrl and F12 requests over a given time period (perhaps a few seconds) into one request.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  5. It would be interesting to have the option to export the devices online and offline in excel to generate a report.

    1 vote

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  6. Would like to be able to filter device searches by user name

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  7. Can you add the ability to clear the alert list under the icon at the top of the atera dashboard?

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  8. I would like the "Devices" tab to be in alphabetical order like how we view devices in the "Sites" tab.

    1 vote

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  9. Customers have different locations (Folder in Atera Case), need to assign ticket based on customer location

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  10. We could do with a system to bulk reassign a number of tickets from one contact/agent to another, this way we can easily keep old tickets for records and remove old contacts without losing their tickets or having to reassign potentially hundreds of tickets individually.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  11. Currently when generating an invoice batch, it puts all the tickets for said customer on one invoice. I would like to be able run an invoice batch for a customer and have one ticket per invoice.
    It would also be nice to have a “top comment” or way to mark a reply in a ticket to show up on an invoice. Some customers like seeing what an invoice was for without having to look in the ticketing system.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  12. With all the most recent GUI updates to the DEVICE List, I want to get to the bottom of my list and I have to hit END like 10 times (180+ devices). It would be nice when I hit END that I get to the end of the list and not the end of 20 or 50 devices depending on the settings which won't allow me to set more than 100

    1 vote

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  13. Similar to the workstation distribution page but also with the users added to the end of it so that we can see all users and what devices they are using in 1 page/list

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  14. It would be good to be able to set prices in USD for the products and services but on the invoices to be able to set the prices in local currency (settings on the customer page)

    1 vote

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  15. Patching: Would be nice to have a clearer message for when the device is off. When the device is off, they have an error message but it is not very clear, it doesn’t tell us that’s its because its offline. Would be nice to have a better error. Would be nice to then tell the enduser that this is why it didn't work and gives him two solutions: if its offline, then give him the possibility of turning on the computer via wake on lan.

    1 vote

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  16. Searching capabilities under a Client: Under Clients > to be able to search and see IP address for example

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  17. we all now about what atera can do , nut the first thing i noticed or i can say i want it if its possible , imagine if all feature of atera was in a software to be installed , and run like jarvis - from iron man - or even like siri
    imagine if you just say hi atera whats my network condition , or what is my devices condition , it will replay in voice and saying this is your devices status ,...etc
    imagine if it tells you the alarms not just showing them as a notification .…

    1 vote

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  18. scheduled reports are hard coded to email the email address associated with the technician, if the reports are more for admin purposes, we need to email those reports to whatever email address we need and not be limited to the email accounts associated with the technician.

    1 vote

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  19. The ability to be able to filter alerts by date.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  20. (As we are not able to pull data for generic device as desktop/laptop/server data on report kindly add this feature)

    1 vote

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