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  1. If Atera had its own capacity to send out emails for us, then we (or anyone else that uses atera to support its own staff) would not have this problem of not seeing technician names in replies.

    We have been working with Microsoft on this and it is ‘core’ to Exchange/Online that if there is a mailbox that matches and kind of send, even though atera adjusts the ‘from’ name, exchange will honour its own configuration over any manipulation of the SMTP ‘from’ value. As a result, because Atera is sending using one of our own 365/mailboxes…….we suffer from this…

    1 vote

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  2. Integration with AlertOps or PagerDuty. This would allow notification by email, SMS, or phone call when a trouble ticket has been submitted in Atera. PagerDuty and AlertOps are used for on-call scheduling of technicians and for after normal business hours notification of new trouble tickets.

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  3. Would like to see devices at that are not up to date

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    0 comments  ·  Reports  ·  Admin →
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  4. Enable Tenable to be on the advanced filter when trying to locate if this has been installed on machines.

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  5. Patch status summary reports do not currently show the customer name. Add ability to add the customer name to either the subject or the body of the status report e-mail.

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    0 comments  ·  Reports  ·  Admin →
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  6. For marketing, I use Lato as the font and attempt to use that font everywhere I can to synchronize my correspondence.

    It would be very beneficial as a means of adding branding-specific information to my account.

    Atera already has custom branding options available under the white label settings. If Atera could expand that to include font and perhaps ticket style that would deliver a consistent feel to the client. I would also like the ability to make the font settings default and possibly the only option in tickets so that the font is always consistent.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  7. With the customer devices there is a check box in front of each device, I would also like this if you are in the customer folders to be able to mark them directly and edit them.

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  8. unfortunately you can only apply a policy to a folder in the customer area. I would like the option to assign the customer folder directly from the policy. Or better, that you can assign a policy via a filter rule (e.g. all windows workstations).

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  9. It would be good to have a mobile application for users, in order to make an ticket easier and faster. It would be good to download and install custom application by scanning the QR code from the agent, download application and automatically configure account from agent. Today, my users are too lazy to send emails or open portals. Also, if the ticket closes by tehnician, it would be good for the user to confirm the closing of the ticket! Also, it would be good if they could leave a short video, voice message or some other attachment when opening the…

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  10. We would like to see an integration with Acumatica for posting invoices to.
    Thanks.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  11. In the customers view have the ability to have more tabs. We have customers who have Supported Devices that are on full support and these are on monthly contracts, we then have devices that are only on Update support and if we have to go fix something its chargeable and then we also have non supported devices which they get charged for fixing and updating no matter what.

    Currently there is no way of making it easy for the tech to split these off if we have a company with 60 devices. We would like the tabs to have the…

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  12. Possibility to edit the time intervals that triggers alert for IO, bandwidth and services alerts. Like this already exists for other alerts...

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  13. i was billed in USD from my previous RMM and every month was a different amount charged to my credit card which made difficult to budget.
    it would be very nice if my invoice was the same every month and in CAD.
    Thanks

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  14. where is the data import feature, i thought this would have been a standard tool for just about any ticketing system

    1 vote

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  15. It would be very useful to have Notes for Contacts, so you could update the notes for preferences or setups or expired or shared contact information.

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  16. It would be nice to see more than one device in tabs or a history of last clients to jump there with one click.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  17. At the moment if you have a machine with multiple graphics cards in Atera will only list the first one it happens to find - which is not very useful. Please list all the graphics cards in a device.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  18. When you click on a ticket on desktop browsers, it would be more convenient if it opened in a pop-up window by default. To have this feature now, I use a third party extension on my browser.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  19. Get rid of RED in reports. This looks like a danger situation is in place. Use Blue Green and Purple. If I have 95% of devices patched... it shows as a RED and looks like an issue. VERY simple fix by changing the Hex code. PLEASE. over 100+ customer complain about this every time we deliver them reports

    1 vote

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  20. It would be great to have a way to group customers into folders, say by company type i.e accountants, estate agents or even to group into letters so Acme under A, Beta Corp under B etc etc.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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