5038 results found
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clear alert icon
Can you add the ability to clear the alert list under the icon at the top of the atera dashboard?
1 vote -
"Devices" tab alpha/numerical view
I would like the "Devices" tab to be in alphabetical order like how we view devices in the "Sites" tab.
1 vote -
Assign ticket to Customer Location/Folder
Customers have different locations (Folder in Atera Case), need to assign ticket based on customer location
1 vote -
Bulk Reassign Tickets to Agent
We could do with a system to bulk reassign a number of tickets from one contact/agent to another, this way we can easily keep old tickets for records and remove old contacts without losing their tickets or having to reassign potentially hundreds of tickets individually.
1 vote -
Option for invoice batches to generate one invoice per ticket
Currently when generating an invoice batch, it puts all the tickets for said customer on one invoice. I would like to be able run an invoice batch for a customer and have one ticket per invoice.
It would also be nice to have a “top comment” or way to mark a reply in a ticket to show up on an invoice. Some customers like seeing what an invoice was for without having to look in the ticketing system.1 vote -
Navigate Device entire device list by using end and home
With all the most recent GUI updates to the DEVICE List, I want to get to the bottom of my list and I have to hit END like 10 times (180+ devices). It would be nice when I hit END that I get to the end of the list and not the end of 20 or 50 devices depending on the settings which won't allow me to set more than 100
1 vote -
Reports page that has all devices and users on the same page
Similar to the workstation distribution page but also with the users added to the end of it so that we can see all users and what devices they are using in 1 page/list
1 vote -
Billing internationalization.
It would be good to be able to set prices in USD for the products and services but on the invoices to be able to set the prices in local currency (settings on the customer page)
1 vote -
Patching: device off error
Patching: Would be nice to have a clearer message for when the device is off. When the device is off, they have an error message but it is not very clear, it doesn’t tell us that’s its because its offline. Would be nice to have a better error. Would be nice to then tell the enduser that this is why it didn't work and gives him two solutions: if its offline, then give him the possibility of turning on the computer via wake on lan.
1 vote -
Search under a client
Searching capabilities under a Client: Under Clients > to be able to search and see IP address for example
1 vote -
ATERA AI
we all now about what atera can do , nut the first thing i noticed or i can say i want it if its possible , imagine if all feature of atera was in a software to be installed , and run like jarvis - from iron man - or even like siri
imagine if you just say hi atera whats my network condition , or what is my devices condition , it will replay in voice and saying this is your devices status ,...etc
imagine if it tells you the alarms not just showing them as a notification .…1 vote -
allow scheduled reports to be emailed to whatever email address we'd like
scheduled reports are hard coded to email the email address associated with the technician, if the reports are more for admin purposes, we need to email those reports to whatever email address we need and not be limited to the email accounts associated with the technician.
1 vote -
Date Filter
The ability to be able to filter alerts by date.
1 vote -
Add SNMP/Generic devices on auditor report
(As we are not able to pull data for generic device as desktop/laptop/server data on report kindly add this feature)
1 vote -
software
Hi. Software inventory to have automatic/inteligence to know which is :
Managed - Indicates company allow for this software to be use.
Restricted - Indicates that this application is not approved for use in the organization, blocked for future installation
Needs Review - Indicates that these applications require reviewThis can be one part of Potential Unwanted Application (PUA) also.
1 vote -
Integrate with Grammarly API
Grammarly helps:
-Improve your team's communication in tickets
-Create and manage brand tone profile
-Analytics to help train staff on effective communication
-Speed up the writing process by using snippets
-Improves customer service1 vote -
Ability to create global folders
Ability to create global folders and assign tags to devices.
Performing maintenance on client servers currently have to go into each client then log into the server one by one which is cumbersome.
Having a global folder where we can see a table of devices, which client they belong to would make maintenance and script running much easier.
Example: It'd be much easier when doing manual backup checks to just have a list of all tagged servers in a global folder so we can just log in one after the other rather than have to navigate to the client, find…
1 vote -
Ability to access KB directly when clicking on the Helpdesk Agent Tab Menu
Ability to access KB directly when clicking on the Helpdesk Agent Tab Menu. Easier for our customers to access it instead of opening the "Create a ticket" tab and then going to see the KBs
1 vote -
alert when end point checks in
It would be great to be able to set alerts in general or on an ad hoc basis when an end point checks in.
1 vote -
Proxy
Possibility to pass the proxyaddress:port as a parameter to the client-installer.
ie: atera_agent.exe /proxyaddress=proxy.domain.com:80801 vote
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