5042 results found
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Disable new feature modal
I don't need to be told every month theres a new version out by covering the entire screen when I login. This is bad SaaS practice and is a jarring experience when you're logging on to complete a task.
The Notification bubble at the top of the screen already tells me about new releases, this is sufficient.
1 vote -
Contact Last Comment variable with attachments
Add the attachments of the last comment when sent with the variable Contact Last Comment.
1 vote -
Agent needs a debounce feature on the Ctrl F12 keys function
On older computers people tend to hold down Ctrl and F12 until they see the browser appear to enter ticket details. But by then multiple keystrokes have been recorded hence the ticket browser loads over and over and over again. Need a software "debounce" feature in the agent to fold multiple Ctrl and F12 requests over a given time period (perhaps a few seconds) into one request.
1 vote -
It would be interesting to have the option to export the devices online and offline in excel to generate a report.
It would be interesting to have the option to export the devices online and offline in excel to generate a report.
1 vote -
Add Last login user to advanced filters
Would like to be able to filter device searches by user name
1 vote -
clear alert icon
Can you add the ability to clear the alert list under the icon at the top of the atera dashboard?
1 vote -
"Devices" tab alpha/numerical view
I would like the "Devices" tab to be in alphabetical order like how we view devices in the "Sites" tab.
1 vote -
Assign ticket to Customer Location/Folder
Customers have different locations (Folder in Atera Case), need to assign ticket based on customer location
1 vote -
Bulk Reassign Tickets to Agent
We could do with a system to bulk reassign a number of tickets from one contact/agent to another, this way we can easily keep old tickets for records and remove old contacts without losing their tickets or having to reassign potentially hundreds of tickets individually.
1 vote -
Option for invoice batches to generate one invoice per ticket
Currently when generating an invoice batch, it puts all the tickets for said customer on one invoice. I would like to be able run an invoice batch for a customer and have one ticket per invoice.
It would also be nice to have a “top comment” or way to mark a reply in a ticket to show up on an invoice. Some customers like seeing what an invoice was for without having to look in the ticketing system.1 vote -
Navigate Device entire device list by using end and home
With all the most recent GUI updates to the DEVICE List, I want to get to the bottom of my list and I have to hit END like 10 times (180+ devices). It would be nice when I hit END that I get to the end of the list and not the end of 20 or 50 devices depending on the settings which won't allow me to set more than 100
1 vote -
Reports page that has all devices and users on the same page
Similar to the workstation distribution page but also with the users added to the end of it so that we can see all users and what devices they are using in 1 page/list
1 vote -
Billing internationalization.
It would be good to be able to set prices in USD for the products and services but on the invoices to be able to set the prices in local currency (settings on the customer page)
1 vote -
Patching: device off error
Patching: Would be nice to have a clearer message for when the device is off. When the device is off, they have an error message but it is not very clear, it doesn’t tell us that’s its because its offline. Would be nice to have a better error. Would be nice to then tell the enduser that this is why it didn't work and gives him two solutions: if its offline, then give him the possibility of turning on the computer via wake on lan.
1 vote -
Search under a client
Searching capabilities under a Client: Under Clients > to be able to search and see IP address for example
1 vote -
allow scheduled reports to be emailed to whatever email address we'd like
scheduled reports are hard coded to email the email address associated with the technician, if the reports are more for admin purposes, we need to email those reports to whatever email address we need and not be limited to the email accounts associated with the technician.
1 vote -
Date Filter
The ability to be able to filter alerts by date.
1 vote -
Add SNMP/Generic devices on auditor report
(As we are not able to pull data for generic device as desktop/laptop/server data on report kindly add this feature)
1 vote -
software
Hi. Software inventory to have automatic/inteligence to know which is :
Managed - Indicates company allow for this software to be use.
Restricted - Indicates that this application is not approved for use in the organization, blocked for future installation
Needs Review - Indicates that these applications require reviewThis can be one part of Potential Unwanted Application (PUA) also.
1 vote -
Integrate with Grammarly API
Grammarly helps:
-Improve your team's communication in tickets
-Create and manage brand tone profile
-Analytics to help train staff on effective communication
-Speed up the writing process by using snippets
-Improves customer service1 vote
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