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  1. The Atera Agent should pull through the device's OU details. That way with large customers we will be able to search for devices based on the OU details in AD. For example, the site the device is situated in. You should then be able to use this information to create dynamic folders for agent devices.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  2. Looking to get a custom field type of attach image or even an inline image. The thought would be to be able to document an image of the desktop or device for reference if needed.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  3. We have some challenges with this in regards to the API.

    Under Billing/invoice - Line Item

    We need the SKU number so that we can match it with the SKU number in
    the external ERP system.

    Under Billing/Invoice - To Customer

    We need the customer business number to be there so we can match the
    customer with the customer business number in the ERP system.

    1 vote

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  4. Would it be convenient to be able to assign a different control for each server? For example, different disk space percentage from another server without creating another profile, or different CPU percentage.

    1 vote

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  5. add and disable user from portal easily. see users and settings in one place

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  6. As a multilocation service desk, it would be beneficial to create an IP-based customer attribute and have devices roll under that customer by default.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  7. 1 vote

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  8. I think it could be great if we could bulk assign devices to a new monitor agent.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  9. When using ideas and feedback, the suggestion match is far too broad. We can be presented with 100+ suggestions, most of which are unrelated to what we're suggesting. It seems to match on individual words so including for example "software" in the suggestion gives us every other suggestion that includes "software".

    We're all busy and don't have the time to check every suggestion for something similar, hence end up posting it as new. A better matching algorithm would reduce duplications keeping future suggestions more succinct.

    1 vote

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  10. Be able to add Generic devices without the need of an agent monitoring it. For example, say you have customer with 10 computers and we have also installed 10 monitors and docking-stations.
    It wold be nice if we could add these devices to the device list (for inventory management) without the need of choosing an agent to monitor them.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  11. Copy a password entry to update. When populating your password vaults, this can ensure consistency rather than entering the same details with each and every one that are similar

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  12. There should be an option to set number of occurrences over a time span for event log alerts.
    for example I don't want an alert unless the event happens 5 times over the last x number of minutes

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  13. Have a tab under "Customer" like Contracts, Devices but for equipment Information details so it comes out like a sort of a list.

    1 vote

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  14. Hours to be displayed in not decimal format but in minutes. It makes it difficult to calculate.

    1 vote

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  15. Have Ticket History with the option to collapse (collapsed by default); and have Ticket Properties moved above the History for better navigation/control of the tickets.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  16. 1 vote

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  17. 1 vote

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  18. It would be extremely helpful to be able to assign a Title to tickets. It would be extremely helpful to see the Title of a ticket. This would give me an idea of what the ticket is about as opposed to having to either log into the console or access the mobile app to see what the ticket is. Being able to see a preview of the ticket would let me know immediately what tickets deserve immediate attention versus tickets that can wait.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  19. BambooHR they provide (HR) human resources software to help employees

    1 vote

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  20. the search engine should be able to search without accents

    1 vote

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