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  1. Hi. Software inventory to have automatic/inteligence to know which is :
    Managed - Indicates company allow for this software to be use.
    Restricted - Indicates that this application is not approved for use in the organization, blocked for future installation
    Needs Review - Indicates that these applications require review

    This can be one part of Potential Unwanted Application (PUA) also.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  2. Grammarly helps:

    -Improve your team's communication in tickets
    -Create and manage brand tone profile
    -Analytics to help train staff on effective communication
    -Speed up the writing process by using snippets
    -Improves customer service

    1 vote

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  3. Ability to create global folders and assign tags to devices.

    Performing maintenance on client servers currently have to go into each client then log into the server one by one which is cumbersome.

    Having a global folder where we can see a table of devices, which client they belong to would make maintenance and script running much easier.

    Example: It'd be much easier when doing manual backup checks to just have a list of all tagged servers in a global folder so we can just log in one after the other rather than have to navigate to the client, find…

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  4. Ability to access KB directly when clicking on the Helpdesk Agent Tab Menu. Easier for our customers to access it instead of opening the "Create a ticket" tab and then going to see the KBs

    1 vote

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  5. It would be great to be able to set alerts in general or on an ad hoc basis when an end point checks in.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  6. Possibility to pass the proxyaddress:port as a parameter to the client-installer.
    ie: atera_agent.exe /proxyaddress=proxy.domain.com:8080

    1 vote

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  7. Opening a Password manager like the one on the customer level under the Agent- Edit instead of having either "view" or "add". That way you can do all in one place and save the clicks of going into both.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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    1. Why are periods displayed in the billing even though there are no tickets or time entries?!

    Let's assume that's the only way. Although it's wrong because there is no distinction between zero - nothing to charge (time entry: 1 hour, but no charge) or no ticket and time entry at all.

    1. Why is an invoice created in the second step and even exported? With nothing in it. Because there were no tickets for billing in this billing period.

    At the latest in point 2 it is an error because empty invoices are created and exported

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  8. I would like Atera to publish a list of known issues and/or known bugs in the platform. This way I don't need to contact support when things aren't working as they should.

    Recently the "reporting server" failed and the Recent Processes report didn't work. This is one of many bugs that I could have avoided contacting support if I knew there was a problem.

    Bugs and issues don't necessarily have to be public, but please make them available to your paying customers.

    1 vote

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  9. We have about 60 employees but not all of them use all the same software would be nice under contacts to be able to add software ex: Adobe CC or Adobe Acrobat Pro and add their license key. So If I go under a contact I can easily see the key of their license product (re-install purpose) and at the same time keep a list of all the software use for that company.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  10. Bulk reset and/or re-issuing bulk portal details if not using the Welcome email facility. i.e. a separate email to go to people, with their portal details, without logging a ticket. We chose not to use the welcome email option.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  11. 1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  12. We need a method to limit ticket statuses based on technician role.
    Including custom statuses.
    This can be achieved by adding a section in the roles page where we can check off which statuses that particular role can use in a ticket.
    This is not to affect techs trying to search a ticket with any status. Just what they can set the status to within the ticket or in the ticket list.
    Why? Higher up techs or admins need to review resolved tickets and set to closed after review. Some techs are setting closed and we miss them. Also, we…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  13. Automate a ticket to automatically be assigned to a client even though I receive notifications for all clients from the same email address (using automation, the name of the client is in the subject)

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  14. I have third party security devices that send an email alert.
    I can instruct them to send those emails to my Atera "Auto-Generated Support Address" and this will create a ticket, but I would prefer to have an email address that triggers an alert with the email content as the alert description.
    An alternative would be to add an Alert Trigger to the the Atera API.

    1 vote

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  15. 1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  16. The abilities to share scripts that have variables. Currently you are not able to share scripts to the library that have variables set in them.

    1 vote

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  17. We would like to have a lexware financial office pro integration

    1 vote

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  18. When you open powershell or task manager for a device and then minimize it, the question mark support button then blocks the close button of the minimized window. Is it possible for the front-end dev team to please move the minimized window to the left of the support button so that the whole minimized window with two buttons is visible?

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  19. Ability for admin to kick someone out of a remote connection.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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