4845 results found
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Remoting into a device using a link
Customer would like to remote into a device of a potential customer without having the Atera agent on their device. He wants to be able to do so via a link
1 vote -
Automation Rule that will look for specific status changes
Would like to have automation rule where you can select the change from one status to another, i.e. when the status changes from 'Closed' to 'Open'.
1 vote -
Please allow me to change the timer for "agent did not respond".
I have a remote client with spotty internet, and the Atera agent thinks it's a system down many many times a day. Would be great if the did not respond timer was adjustable, to 8 or even 12 hours. Would save my inbox.
1 vote -
1 vote
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Valuable Updates Still Missing?
Why does it seem to take so long to get simple things included? Things like customizable statuses / notes(emails) into the ticket should also be placed in as time entries because there is effort being taken to communicate with a client, which should be accounted for............
Atera is a nice platform, but there are just basic things missing that should not need to be...........
1 vote -
Customer account creation
Allow a customer to create a portal account if their email domain is registered to a customer profile. At the moment the technician needs to do this.
1 vote -
Device lists not constant
Bring the new devices interface/patch list to the device views when using search and when viewing devices from the customer tab. Any list of devices should use the new interface. Currently, a lack of interface constancy when viewing a list of devices.
1 vote -
Different Prices per Device
It would be nice to have the ability to charge different prices per device. Right now it's $xx per month for PC's for example. However, if I want to charge extra for a computer that is running Windows 10 (not Server OS) for some reason I can't. If that "special" PC is doing something critical but is not a server I can't differentiate it with the monitoring contract.
1 vote -
Sort List of Attached Documents
list of attachments for customers sorted by name would be swell.
1 vote -
Wanna be a professional business manager
Am starting a new business
1 vote -
Patching Queue / Delay
Patch Management: Add a delay box. Easier to add a delay (some for maintenance and then delay the patches for reboot) instead of creating different profiles
1 vote -
Customize Awaiting Customer/Tech Response
Awaiting customer response and waiting for customer reply is not customizable. If blue/green, it doesn’t change the color. I can’t change that box to something else.
1 vote -
Queue for Patching
Ability to have queues for patching as for example, some servers have to be updated in a specific order. I have to wait for the updated server to be online before updating the next one.
1 vote -
searchable media type
Searchable Media types, I.E HDD, SSD. You can search by disk model number but would like to know all devices that have a certain type of media for inventory purposes, rather than having to search by each model of media.
1 vote -
contrat des clients
il serait intéressant d'avoir un visuel sur les contrats des clients dans le tableau de bords, pour voire les échéances
1 vote -
Ability to Keep Alert Information Expanded As Default
Ability to have the expand all for alerts information as a default instead of clicking on it all the time.
1 vote -
2FA Timer
Would be great a timer when we could log out/when we have to go through 2FA
1 vote -
Tickets From Alerts for Specific Devices, Specific Type of Alerts and Alerts for Informations
Alerts automated to tickets: We have alerts set up in a way that we want to make sure our servers are always running. We want to know when they stop.
Want to be able to have ticketes from alerts set by: specific type of alerts, specific devices and also for information alerts.1 vote -
more health sensors for microsoft exchange
more health sensors for microsoft exchange - we hade some failures in exchange an in the dashboard (exchange) everthing looks good.
we need more microsoft exchange sensors also for exchange in cluster mode.1 vote -
Remove restore points
Removing old restore points (or the ability to control that by resizing the space used for restore points) would be a nice feature, expecially for clients with relatively small drives.
1 vote
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