4848 results found
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Notes in automation
A notes section for each Automation Profile created, to give a brief description and summary.
1 vote -
Most Common ticket type filter
Advanced filter to show most common ticket subject line (Most common keywords, etc)
1 vote -
http/s Monitoring and if it fails not only inform, allow to connect to a PC and restart Service or reboot
Monitoring if a specific Page/Line is online like i.e. www.atera.com. if the page is not responding as expected, then allow to associate a monitored PC/Server to i.e. restart a Service or Reboot Device
1 vote -
1 vote
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Filtering Idea: By Urgency
Ability to filter by Urgency.
1 vote -
Add flat rate to products/expenses discount rather than just a percentage
Currently we can only apply a discount using a percentage when invoicing using products & expenses.
Please add a flat rate discount per unit option.
Simple example: Software Expense for $95 but we quote $12.50 discount per licence. Easier to add in discount of $12.50 per unit rather than figure out the percentage. Just makes it more fool proof for technicians rather than having to use a calculator.
1 vote -
Allow negative numbers in "Extra Value (Numeric)" for Password entries
There is a "Extra Value (Numeric)" field for password entries.
It would be helpful to be able to use negative numbers. For example, this is a good place to store a Webroot GID1 vote -
HEIF Image Extensions from Microsoft Store
Id like to be able to install software on the Microsoft Store. Specifically, I need HEIF Image Extensions to be able to push to all users. But Being able to include anything from the MS store would be amazing.
1 vote -
Email parsing
There were a few other ideas similar to this, but none matched what I was thinking. I would like the have incoming email rules for emails. WE can create rules based on Sender Email, Subject, and Body. i.e. I get emails from various backups solutions. I would love to be able to say "Subject Like '%success%' then...
1 vote -
Action Ticket
Action ticket: Log tickets as an action ticket in the ticketing system. Similar to change and risk. You would log in.
1 vote -
Risk Management
Risk Management: Risk ticket associated with what they identified. Client accepts the risk and then they are not liable.
1 vote -
forum
I Think it would be very useful to have a forum for Atera MSP's to be able to interact with Atera specialists and with each other about issues and best practices when using Atera. This could be a place to exchange ideas about scripts, thresholding and more.
1 vote -
Mass add devices from a spreadsheet
When you need to setup many generic devices for monitoring, you should be able to upload a .csv with the required details for each device, which then populates the chosen customer's device portal.
1 vote -
Restore lost data from Atera
Restore lost data from Atera
1 vote -
Ability to locate a device.
Ability to locate a device.
If we lose a computer would be nice if we could locate it.1 vote -
agen
Baixar todos os clientes ativos na plataforma em PDF
1 vote -
Public URLs
For network monitoring, we can create multiple types of network. Issue is that you need an Atera agent . Would be good to not necessarily need a connected agent because it's the Atera agent to monitor urls that are public and that are not in company networks.
1 vote -
Collect script outputs into CSV or some other kind of report
Lets say, that i run a PS script on 60 devices and would like to collect the output of the script for each device. Then i navigate to Recent Processes view and under the script related process click on each device one by one to copy the output. This could be improved.
1 vote -
Ticket "close" in customer portal
Ticket Closed
Se cambiamo lo stato di un ticket in "Closed" il cliente nel "customer portal" non lo vede più. E' possibile lasciare uno storico di tutti i ticket aperti dal cliente nel suo
"Customer Portal"? In modo tale che il cliente può consultare tutti i ticket chiusi nel corso del tempoGrazie
Mast Technology1 vote -
Ajouter l'enquête de satisfaction à l'envoi de l'email informant que le ticket a été clôturé
Pouvoir intégrer l'enquête de satisfaction à l'email informant que le ticket a été clôturé et non dans un email séparé.
1 vote
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