5055 results found
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Turn off pagination for the API
Turn off pagination for the API
1 vote -
Permission tied with Ticket Statuses
Having permission tied with certain ticket statuses. One of our status is sales ticket, that would be great if only our coordinator could see those tickets.
1 vote -
Explorer view for KBs
Explorer View in KB: I would love to see a lot more focused dev efforts into KB. We mostly do internal. We use Xoho for KBs also. Atera's KB feels really clunky. It's hard to describe the way it's layed out. Everything is all scrolled down. Would be great to have inside KB – more of an explorer type view instead to all of these long title and section underneath and then articles etc. Folder on the front page. Document instead where you van easily open up. Share point up online. It doesn’t feel very flushed out.
1 vote -
Hexnode mobile, Desktop & IOT management software
Integration with Hexnode solutions. It offers Unified mobile, Desktop & IOT management.
1 vote -
HTTP Device alert threshold
Only fire an alert if a site is down X number of polling attempts. Right now, there's a lot of noise in the signal with sites being "down" for only one poll attempt, so alerts are being ignored.
1 vote -
Report Fields on the Dashboard
Allow report fields to be displayed on the dashboard (such as disk capacities and patch status) with the report automatically updating periodically.
1 vote -
API Should Allow You to Switch A Customer From One Site to Another
It would be nice if the API had the ability to switch a contact from one site to another. Specifically for off boarding a user by switching them to a 'Terminated' site since, from what I can tell, if a user is removed it removes ticket data associated with that removed user. This would eliminate a manual process of us.
1 vote -
Run scripts once added on threshold
if I add a fix script to an existing threshold item that has already triggered an alert - it doesn't bother to check back and run the script either annoyingly. For example I create a threshold to check whether the windows time service is running and it generates an alert and I then go back and add a script to that threshold item to start the windows time service – it never runs the script! Surely it should next time it checks to see if the windows time service is running go on and run the fix script!
1 vote -
Able to Filter tickets to one day particular day.
Currently via the Ticket tab and ticket filter, when selecting 1 particular day, the filter shows zero results, two days need to be selected to show results, in turn, tickets for the two days are displayed.
Can the config be changed to allow 1 day to be selected?1 vote -
Ability to exclude some agents/type of device from profiles (threshold/IT)
Ability to exclude some agents/type of device from profiles (threshold/IT). Right now I have an IT automation profile that I want to assign to all my devices besides for my server. I need to remove those profile one by one on those agents. It takes too long.
1 vote -
Mesh Agent for Remote Connections
Mesh Agent is a more accessible Remote Software with better support options, and it is free to use.
1 vote -
I frequently get errors when trying to connect with Splashtop RMM. The version provide dby Atera is older than the one on my PC.
I would like Atera software to check on the version of Splashtop and determine if it is compatible with the version of Atera that I have. Every time I try to reinstall Splashtop because of the message I get from Atera, the software I have is newer than that provided by the Atera link.
1 vote -
run helpdesk report to export a basic summary report of all active tickets to xlsx or pdf
it'd be good to be able to run a report with basic details of all active and pending helpdesk tickets. Not necessary to provide all info within each ticket just ticket title and date created
1 vote -
Fix UI on Ticket Automation page
On the ticket automation page, the div for the automation title/description is set extremely short (440px). This leaves the descriptions completely cut of if anything more then approx 10 words. Other than hovering over the description, there is also no easy way to view the descriptions for all the rules at once. A simple CSS adjustment would fix this:
.nameAndDesc {
width: 440px;
overflow: hidden;
text-overflow: ellipsis;
white-space: nowrap;
}Change the width to something more reasonable (even 640px makes a huge difference). Its unlikely that any users of Atera are using a screen resolution so small that this needs…
1 vote -
Automatically Alphabetize Custom Fields Lists for Ticket Type
It would be nice to have a feature that auto-alphabetizes values in the Custom Fields sections, specifically under Ticket Type. Or, if we had the ability to drag/drop to rearrange the values instead of needing to retype the list.
1 vote -
Add more description space for scripts
IT would be nice to be able to better describe a script such as why and when it should be used and how it is useful - this would be particularly useful when browsing shared scripts and for when you share a script. It could also allow space to credit the original source such as github for future edits.
1 vote -
The ability to prevent certain tickets being re-opened on an Ad-hoc basis
Our help-desk gets CC'd in irrelevant emails occasionally and getting us out of the loop can be quite challenging. The ability to manually force the specific ticket to remain closed would be very beneficial.
1 vote -
Filter Customers that actually have devices
I have imported multiple customers from quickbooks. Would it be possible to filter those customers to show only the ones that have devices installed?
1 vote -
Phone call to create tickets with all the information
Phone call to create tickets with all the information. If we talk to a customer on the phone, it would be nice to add that directly into Atera.
1 vote -
Ability to push the files via automatization
Ability to push files via automatization/scripts. Multiple devices all at once
1 vote
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