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Ideas and Feedback

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5022 results found

  1. Create a simple option to block anyone who is not a contact or using the domain of the client company. Will help stop spam emails/tickets being created.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  2. When I do a search of the devices in the "devices" tab, I want to be able to do a mass delete of found devices. This idea was presented here but marked as resolved. It is still not resolved

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  3. We would like to add a TAG on NEW tickets we create

    1 vote

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  4. Context menu behavior. On devices in search page, make the context menu shift to stay visible in the window. Currently it is a fixed position which causes issues on smaller screen resolutions or when restarting devices.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  5. Our organization does not track first response. Only requires tickets to be completed in 24hrs. It does not appear that I can set this up currently.

    1 vote

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  6. 1 vote

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  7. Would be nice to select a client on the Dashboard map directly. If we click on it, would be nice to have some information like client's name and address. Or it could be linked directly to their client profile. Would be more efficient. If not , the map is hard to use to show where our clients are.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  8. Wooxoo Backup solution

    1 vote

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  9. You shouldn't be able to add contracts with the same name. If the name exists already, you shouldn't be able to add

    1 vote

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  10. Would like to easily see the beginning and end of a contract date when you add a contract to a ticket

    1 vote

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  11. Customers Feedbacks send to a specified Email Address and not at the Ticket himself.

    1 vote

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  12. Currently search returns;
    Tickets, Agents, Contacts
    This means the top area is cluttered with tickets (including closed tickets) if all i wan is a contact.

    A better order would be
    Contacts, Agents, Tickets

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  13. I shouldn't have to set search options eveyr time I search for a user. Either make search options sticky, or offer search types (like there are list types) - search agents, search tickets etc.

    1 vote

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  14. Allow a technician or requestor to post a comment that both can see, but no email is generated. This allows for information to be tracked that should not be in an email, but both parties need to see it.

    1 vote

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  15. Inconsistent UI implementation of the new Run Script pop up. A long while back you improved the layout of the Run Script pop up to the new non-paginated version, sadly this has not been implemented in places like the Agent screen and the Customer Devices screen which have been left stuck on the old UI for over a year now.
    This means you only get 4 scripts per page instead of 6+
    Please complete the job and Implement the improved Run Script pop up in all areas of the new UI

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  16. UI for the alert: Scenario: You can only see the first few characters of each alert, this frustratingly means that you have to keep clicking on the expand arrows for each alert to see the actual details. Yet there is no need for an expand arrow – as you could easily fit all the alert text on the screen at all times! Look at this example below and then you would have space to fit in the missing connect button too!

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  17. The alert screen does not update correctly and shows out of date info. Scenario: You leave it on the alerts screen and return to it a bit later – old alerts are still showing that have already been cleared and the count is wrong as shown above “Displaying 18 of 13 alerts”
    Not a lot of help when your RMM system can’t even give you the right up to date information!

    1 vote

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  18. You cannot assign directly a newly created threshold profile after creation. Scenario: You have just created a new threshold profile and click the applied to link to try and apply it to something but you can't.

    1 vote

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  19. Under sites > clients > device > name of the device : it would be nice to have the user name ( sometimes the log user is generic so we do not know who it is under)

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  20. I would like a report to see what customers have a contract assigned to them. We have categories too, this would help us narrow down to business or education customers.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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