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  1. I'd like to always see the Ticket Description when I open/view an open or pending ticket. I think that should always be the top line/box with notes/emails showing below it.

    1 vote

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  2. Reply to specific messages from requester:
    Ability to selectively reply to specific messaged from the requester, keeping the email thread.

    1 vote

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  3. 1 vote

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  4. Ability to decide when the automated reports gets sent from the IT automation profile. When it runs only an hour later, it always shows as most of them have failed. But 24 hours later, it will show better results.

    1 vote

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  5. Ability to remove "Windows 11" from the patching reports so it doesn't show as the machines as not updated

    1 vote

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  6. Allow user to restore files or IT Automation profile in case of deletion by mistake

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  7. 1 vote

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  8. It would be nice if we could assign a product family and sub-families to monitored devices so that automated tickets associated with those devices would auto-populate the family and sub-family information.

    1 vote

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  9. It would be nice to be able to get a report of all the KB:s that have been installed on a specific computer/server the last week for instance.

    1 vote

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  10. It would be great to have a security report under "Classic Reports" which shows per customer all open vulnerabilities per agent, open ports per agent, found etc.

    1 vote

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  11. It would be much easier if tickets showed creation date and time - as opposed to "3 weeks ago" etc...etc. Currently it is impossible to go back to a specific date and time. We have to drill into each ticket which looks on or around the time we want .........which is time consuming

    1 vote

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  12. Automated monthly billing directly to customer for addon services like Acronis.

    1 vote

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  13. I would like a solution (API) to be put in place to be able to retrieve all the invoices for my attention with a download link or the document in Base64 form in order to allow software (on Token authorization delegation), automatic recovery of my bills.

    an example exists at OVH cloud.

    Cordially

    1 vote

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  14. Create a simple option to block anyone who is not a contact or using the domain of the client company. Will help stop spam emails/tickets being created.

    1 vote

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  15. When I do a search of the devices in the "devices" tab, I want to be able to do a mass delete of found devices. This idea was presented here but marked as resolved. It is still not resolved

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  16. We would like to add a TAG on NEW tickets we create

    1 vote

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  17. Context menu behavior. On devices in search page, make the context menu shift to stay visible in the window. Currently it is a fixed position which causes issues on smaller screen resolutions or when restarting devices.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  18. Our organization does not track first response. Only requires tickets to be completed in 24hrs. It does not appear that I can set this up currently.

    1 vote

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  19. 1 vote

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  20. Would be nice to select a client on the Dashboard map directly. If we click on it, would be nice to have some information like client's name and address. Or it could be linked directly to their client profile. Would be more efficient. If not , the map is hard to use to show where our clients are.

    1 vote

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