4903 results found
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Reports export to PDF in Landscape
The ability to export reports in Landscape view. Especially, timesheets and block hours.
4 votes -
Windows Server 2003 R2
We are having issues installing the Atera Agent for monitoring on the Windows Server 2003 R2 which complies of almost 90% of our servers. Can we please get an option or compatibility for Windows Server 2003 R2?
4 votes -
display ticket number in page title
Hi,
Any ticket page has constantly the same page title: <title>Atera - RMM software | PSA & Remote Access for MSPs</title>This should be changed to include ticket number at the end:
<title>Atera - RMM software | PSA & Remote Access for MSPs | #1203</title>
so when the URL is copied over to another system or conversation, it automatically displays the ticket number without a need of opening the URL.We reference a lot of tickets and this 2 minute change would make referencing way simpler.
Thank you
4 votes -
script notes/instructions
add a field on script (and script library) where instructions and other notes could be added. this would be good to have as employees leave or new ones are brought on and they need to know why that script exists.
4 votes -
Favorite Scripts
Can we "star" scripts so they are more easily accessed from a list of scripts?
4 votes -
Navigating between pages
UI: Too many page changes - When I'm working on a ticket it's challenging to go back and forth from the device and other tabs.
4 votes -
Automation schedule that includes minutes
I would like to be able to run scripts on a schedule of minutes. Currently the best frequency available is days.
4 votes -
Ignore office updates
Sometimes we do not wish to push out Office updates at the same time as Windows updates. It would handy to have a checkbox that allows you to either enable or disable ALL Office updates from an automation policy.
4 votes -
Ticket email automation
When a Ticket is closed can the email response include the last comment made on the ticket? Whether it be from the Customer or the Technician?
My process is the update with final notes, press “Send Reply”, then I set the Ticket Status to either Resolved or Closed. I don’t see a way to set Resolved and have it Send Reply all in the same action.4 votes -
install printer drivers
A way to deploy printer drivers when a driver needs to be updated. Or when a new network printer is being deployed but will use the same IP.
4 votes -
Mulit Monitor Support is needed Client need it now
Atera Mulit Monitor Support is needed Client need it now.
4 votes -
Add sorting to headers on all tabular displays, Auditor Reports Workstation Distribution
I wanted to sort by the number of cores, if possible, not easy enough. And not just reports, but all tabular displays.
4 votes -
saml
Allow for SAML2.0 connections to OneLogin.
4 votes -
Assign Multiple Contracts to One Ticket
Ability to assign more than 1 contract to a ticket
4 votes -
granular reports for software patch management
granular reports for software patch management, so we can view which applications have been patched and when
4 votes -
Maintenance Currently being performed notice over blank screen
When performing remote work on client computers there are times when the blank screen is very useful however that typically means the client doesn't know what is going on. Many times I have been disconnected because they see a blank screen, no mouse or keyboard (because it is frozen from my end) and so they simply restart the computer. If there were a 'maintenance is currently being performed" styled background that could be created by the admin instead of the blank screen would solve a lot of problems.
4 votes -
Custom Icons on devices
Add 4 new boxes next to the status boxes for each device that can be set with or without an integration. There should be one for Webroot or Bitdefender, or any other AV that someone might use, another box should be for Backup Software like MSP360 or vendors choice, and two more boxes for whatever package the MSP offers. This would make it much easier to just look at client devices and at a glance see what software is on which device. We use Threatlocker as well, and DNSFilter.
My four boxes would be Webroot, MSP360, ThreatLocker & DNSFilter.
Currently…
4 votes -
Customer Portal ready services for client
Hi, at the moment I have manageengine service desk MSP. In Customer Portal my client have possibility to chose ready template for new hired people. Is this possibility in Atera?
4 votes -
Ability to control ESX
Ability to control ESX
4 votes -
Agent Health Report
Agent Health Report: when you have just one device selected, to pull the info that appears in the hardware/disk sections under devices. It would be great to show a nice, sleek report to a client when they have a device that needs replacing (especially when they’re reluctant to do so even when the computer is on its last legs!!)
4 votes
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