4814 results found
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saml
Allow for SAML2.0 connections to OneLogin.
4 votes -
Ability to delete Calendars
I would like u to implement the option to delete calendars from the business times menu. Currently it is not possible to delete false or unneeded calendars.
4 votes -
Assign Multiple Contracts to One Ticket
Ability to assign more than 1 contract to a ticket
4 votes -
Customer Creation Templates
The ability to make customer templates so I don't have to create the same things over and over. For example I have separate folders each for laptop, workstations, and servers each with different thresholds and automation policies. It is a real pain that I have to re-create those manually every time I add a customer. Not to mention custom fields and other things.
4 votes -
Maintenance Currently being performed notice over blank screen
When performing remote work on client computers there are times when the blank screen is very useful however that typically means the client doesn't know what is going on. Many times I have been disconnected because they see a blank screen, no mouse or keyboard (because it is frozen from my end) and so they simply restart the computer. If there were a 'maintenance is currently being performed" styled background that could be created by the admin instead of the blank screen would solve a lot of problems.
4 votes -
Custom Icons on devices
Add 4 new boxes next to the status boxes for each device that can be set with or without an integration. There should be one for Webroot or Bitdefender, or any other AV that someone might use, another box should be for Backup Software like MSP360 or vendors choice, and two more boxes for whatever package the MSP offers. This would make it much easier to just look at client devices and at a glance see what software is on which device. We use Threatlocker as well, and DNSFilter.
My four boxes would be Webroot, MSP360, ThreatLocker & DNSFilter.
Currently…
4 votes -
Customer Portal ready services for client
Hi, at the moment I have manageengine service desk MSP. In Customer Portal my client have possibility to chose ready template for new hired people. Is this possibility in Atera?
4 votes -
It Automation Profile Apply in Bulk
Your IT Automation profile has no bulk changes. Can’t tick them all. Have to do it all manually
4 votes -
Agent Health Report
Agent Health Report: when you have just one device selected, to pull the info that appears in the hardware/disk sections under devices. It would be great to show a nice, sleek report to a client when they have a device that needs replacing (especially when they’re reluctant to do so even when the computer is on its last legs!!)
4 votes -
winring
The Atera agent once installed generates an info event in the System Event Log:
Log Name
System
Date
03:10:31 pm 24-Feb-22
Event ID
1073748869
Computer
Source
Service Control Manager
Type
4
User
NT AUTHORITY\SYSTEM
Category
None
Description
A service was installed in the system.Service Name: WinRing012_0
Service File Name: C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageMonitoring\OpenHardwareMonitorLib.sys
Service Type: kernel mode driver
Service Start Type: demand start
Service Account:This event occurs every 30 seconds, minute or so. It really clutters up the System Event Log. Makes it very difficult when attempting to track down an issue using the System Event Log.
…
4 votes -
Patch Management & Customer Folder Applied To
While it is great we can select specific patch management automation profiles from Customer > Folders > Action > IT Automation Profile, it would be great to select the folder at time of creating the patch management profile, click Apply To, click on Folders tab then select Customer, then click on the Customer's respective checkbox of folders available to apply it to.
4 votes -
More Integration for Software Install
Chocolatey does not provide the latest version of softwares.
4 votes -
Customer Survey translate
Customer Survey translate
4 votes -
how can i run a report based on the status of the ticket?
Can we enhance the reporting module as to generating a report based on the status of the ticket? Like for example, how many days this ticket is open, pending?
4 votes -
Integration with "Genuity" Sass & Vendor, IT asset, and Telecom Management
It will be nice If you can integrate with "Genuity".
Genuity is covering, and complimenting everything that Atera is lacking at.
For example Asset tracking including warranty information and systems age.
Saas and Vendor Contract management and tracking. with financial aspect for bot tracking segments.
subscription is $30 per month for unlimited assists!!! If Atera can get their act together and provide us with the features that we requested for so long I am sure we will pay Atera the extra $30 per month.4 votes -
Send alert to user directly
It would be really good if we could tackle issues on a preventative basis. Such as if the C: is getting full, Atera would notify the user directly with an email or alert to inform the user that their C: is nearly full and to look to clear out space. Rather than notify IT who then notifies the user.
4 votes -
Bulk edit of monitor configuration for devices
We need a way to be able to bulk enable/disable monitoring for devices - currently you have to go into an individual device and enable/disable.
4 votes -
TeamViewer integration for MAC OS
I support mainly macOS customers, and I pay for a Teamviewer license. I would like to be able to click on a device in Atera and access it with Teamviewer.
4 votes -
Related Agent(s)
Hello, please list all related agents under Customer > Contact > Client Information. This would be greatly useful for those with more than one device (say a laptop and a desktop) which is obviously increasingly common.
4 votes -
Quotewerks Integration
Integration with Quotewerks the best quoting software on the market.
4 votes
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