4711 results found
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On create new customer, Make skip and create button the same colour as the create button
It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
Make the create and skip button a different colour.4 votes -
Timed customer visits
We would like an option for when one of our technicians are on-site they can select the customer they are visiting and have a timer for how long they are on-site. At the moment we have to create a ticket and manually add a timed entry.
Ideally this could be done on the app.
4 votes -
MDM
Why does Atera not work with IOS, and Android devices. Can you at least offer a company that offers MDM and have it as an add-on app within Atera?
3 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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Cancel Ticket Creation Confirmation
When creating new tickets the cancel button is located directly next to the create button. This cancel button doesn't require any confirmation, and immediately cancels and deletes any information entered into the ticket. With a sensitive mouse it is too easy to click the cancel button by mistake forcing the ticket creation process to restart.
3 votes -
API Enhancement: Add 'LastInternalComment' and 'IsSolution' Properties
We request two specific additions to the API to improve ticket management and documentation:
Ticket Endpoint: Add a LastInternalComment field (similar to the existing LastEndUserComment).
Comments Endpoint: In GET /api/v3/tickets/{ticketId}/comments, include the boolean status IsSolution for each comment object.
Context & Why this is useful:
LastInternalComment: We need to quickly see the status of a ticket based on the last technician note, not just the user's reply. Currently, we have to download all comments to find the last internal update.
IsSolution: When syncing tickets to a knowledge base or sending final reports to customers, we need to programmatically identify which…
3 votes -
Ability to turn off ticket tabs
We would like the ability to turn off ticket tabs - we don't find them useful as they are presently.
3 votes -
Include snippet for Contact First Comment
Crate a snippet for Contact First Comment so that it can be added to an email template used for resolution.
3 votes -
add column for security status for what AV is on the device vs look at device only
add a column for the security piece to show what security software is on the device. Currently you have to drill into the agent itself.
3 votes -
Logical Stacking/Grouping of Patch Versions
Feature Request: Patch Management Improvements
1. Logical Stacking / Grouping of Patch Versions
Issue:
Patch Management currently displays multiple versions of the same patch as separate items, leading to:- A cluttered list
- Difficulty identifying the latest relevant version
- Confusing or inaccurate reporting
- Inefficient patch evaluation workflows
Requested Enhancement:
- Introduce logic to group or stack all versions of the same patch under a single collapsed entry.
- Display only the latest applicable version by default.
- Allow users to optionally expand to see historical versions if needed.
2. Ability to Hide or Filter Out Specific Patches
Issue:
Customers cannot hide outdated or irrelevant…3 votes -
Contacts should include a Department Field
We have clients that require us to bill by Department. It would be great if the Contacts screen had an additional field, that displays right under the the Cusomer Name, "Department", so it is viewable on on the Ticket details screen in the Contact info area.
3 votes -
Greater variety of basic reports for non power accounts
The ability to generate simple reports for a client based on a singular category such as OS Version or a specific hardware specification such as the companies devices RAM capacity.
3 votes -
Inject passwords into remote session
Create an easy way to inject passwords stored in the atera device tab to be injected into a splashtop session to be more efficient and reduce the time it takes to log into windows sessions. A password vault that can be injected into the session without having to copy and paste.
3 votes -
Invoices list filtered by status
Please allow the ability to filter the "Invoices" list on the billing page by status. This will allow us to quickly find unsent or unpaid invoices versus loading page after page of invoices.
3 votes -
Fix the user agent page interface or provide option revert to the 'old' look.
In the agent 'New Look' page, the ability to edit the page is a great idea, but the execution defeats the purpose. Please either allow the old look again, restore functionality, and/or improve the customization.
The Metrics bar, which was incredibly useful, is now useless. It's inability to zoom, select, and the lack of timestamps one each data point makes it completely useless. It also bugs out and sometimes doesn't even display the time range on the bottom.
The inability to resize the widget boxes by dragging the edges to the right makes no sense, and severely limits the usefulness…3 votes -
Device Info History - Hostname, Logins, Reboots
There are many ideas like this one, but they are limited to very specific things - most of them targeting the user history.
We need more than just user history, we need ALL history. Most things on the Overview page should have their own history tracking. Sure, things might be tracked in the activity log - but sometimes we need very specific information that may not be logged at all.
First and foremost, every one of these fields should have a little icon next to them to display the history of the field. You will also note I have included…
3 votes -
Sending email to new user
Hi Atera team,
I saw Atera was able to create user and sending an email to admin for alert, is that possible if you create feature email user if they receipt the laptop/mac?3 votes -
agent detection intermitent and not able to connect
lately its been pretty bad the agent detection, atera simply is not able to detect computers anymore, even tho after updating the agent which was something bad as well, now very very often the computers just disappear from the panel impossible to connect , before everything was a breeze , not its hard., yo need to fix that , thats the core of your service or not?
3 votes -
QuickBooks Payroll Calculator: Simplify Employee Pay with Accuracy
QuickBooks payroll calculator helps businesses calculate wages, deductions, and taxes with precision. It automates complex payroll tasks, reducing errors and saving time. Employers can easily manage overtime, benefits, and compliance with tax regulations. By streamlining payroll calculations, QuickBooks ensures employees are paid accurately while improving efficiency for businesses of all sizes.
Read about:- https://asquarecloudhosting.com/quickbooks-payroll-calculator/3 votes -
Track Historical Device Issuance (User Assignment History)
Description: Enable native tracking of device issuance history within the web admin console. This feature would log which users or technicians previously had custody of a device, including timestamps of assignment and return. It should also be exportable in reports for audit and asset lifecycle reviews.
Use Case: Helps IT teams trace device usage over time, identify patterns, and support compliance or internal investigations.
3 votes -
Octiga
Please make a 3rd party integration for Octiga. It will make Office 365 management way better and it will be valuable for Atera as a selling point.
3 votes
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