4903 results found
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Indicator that product has been added to a ticket
When a product has been added to a ticket an icon or some indicator within that ticket should appear so you know there is product attached to that ticket and then don't have to open the products/expenses section to check for product.
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add drive type (SSD/HDD) back to Disks on Device/Agent Page.
Add drive type (SSD/HDD) back to Disks on Device/Agent Page. This use to be there but it seems it has been removed. Likely added to Network Discovery to make it
"worth the money". Please don't stiff us like this!4 votes -
Show Open/Pending Tickets indicator
Show Open/Pending Tickets indicator on each device with hover bubble listing ticket number and hyperlink to ticket.
4 votes -
Saleforce
Salesforce is the world's #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. Salesforce is the world's #1 customer relationship management (CRM) platform.
4 votes -
4 votes
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it auto profile run now onto a particular customer and agent
well, at the moment i can "run now" an particular it auto profile only onto all devices. but we do need this for a particular customer and for a particular agent which devices have added that it auto profile global as customer or directly as agent...
i hope you know what i mean4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Historical report for Agents Installed
We need to be able to run reports to find out which agents were installed during specific periods of time in the past. Currently as soon as an agent is uninstalled it no longer appears in any reports. But it is critical for MSP to be able to go back in time and find out which agents were installed between particular dates in the past.
4 votes -
MAC address interface association
Could you include a descriptor with the MAC address in the agent? For devices with multiple interfaces, I cannot tell which address is associated with which interface.
4 votes -
Uploaded or contributed scripts need to be verified
Uploaded scripts need to be verified safe before general release to confirm they are not opening doors to hackers or compromising systems in any way..
4 votes -
Email from unknown Contacts and noreply@
Applies to:
Admin > Settings > Tickets
Contacts
TicketsWhen an email arrives to our helpdesk it creates a ticket, which in turn a response is sent to the sender by the helpdesk.
In some cases we want to block that sender. In other cases we want the email, but an automated reply from the helpdesk creates a loop in email responses as "unmonitored email address".Please add additional options on the Admin > Settings > Tickets screen.
So we can setup a few automated processes from unknown contacts (not already in our system), AND how to deal with "noreply"…4 votes -
Atera Features Board
It would be nice if there was a search button at the top of the features board. I don’t have time to scroll pages, or poke around in each category (because I don’t recall how it was classified) to find the status of a previous enhancement request.
This page:
https://atera.uservoice.com/forums/936306-ideas-and-feedback?filter=hot&page=24 votes -
Option to create custom's view
Option to create custom views in all portal to view or custom fields
4 votes -
Option to create conditions in tickets
Add option to create automation rules, to the fields of the tickets like if i chose a priority high the ticket impact is minor when i edit some field.
or add the option that automation rules have the condition "When X Field change"
4 votes -
add
Add a notes section under devices.
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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EASEUS Todo Backup Integration. A widely used backup system that needs integration within Atera.
EaseUS ToDo Backup is a full featured lower cost alternative to many of the highly overpriced backup solutions. In use at many installations with a proven history most times exceeding performance of many high priced backup solutions.
4 votes -
Quarterly Reporting Cycles
We roll over clients time over a quarterly cycle. Can scheduled reports have another default of the last 3 months creating. I am generating on two months but cant see what the over or underage is over a full quarter. Moving forward a quarterly client update fits in well over the year. Any report I want to be able to undertake a quarterly review.
Can reports be made available to clients in the user portal?4 votes -
stop email alerts for a particular device
stop email alerts for a particular device
4 votes -
Technician billable time entries summary sent to customer
The ability to have a billable time entry summary sent to the customer anytime a technician has submitted one through a ticket.
4 votes -
Reports and exports more effective
Il serait bienvenu que le système de rapports et d'exports soit beaucoup plus fin et personnalisable, en incluant, notamment, la possibilité d'inclure les champs personnalisés.
En fiat, je trouve que le modèle actuel, qui offre des modèles tout faits, n'est pas assez pointus et nous aurions vraiment besoin de pouvoir affiner au maximum nos éditions de rapport.
Bonne journée à tous4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Schedule items and schedule items in the office 365 calendar.
So I can create a ticket and schedule an item in the 365 calendar.
But I can't create a schedule ticket in atera and create a schedule 365 calendar entry?!
Come on. that has to be a feature ASAP.Schedule ticket with associated 365 calendar entry.
4 votes
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