4749 results found
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Folders/Organization for Ticket Automations and Patch Automations
We have a lot of ticket automations and patch management automations set up as every customer needs things set up a little different. Over time, this adds up and makes the automation pages feel very cluttered. It would be nice to have a way to organize these, ideally by customer. For ticket automations in particular, if it's broken down by customer, the ticket automations would only run for that customer. So, you could have general ticket automations and customer-specific ticket automations.
3 votes -
Inject passwords into remote session
Create an easy way to inject passwords stored in the atera device tab to be injected into a splashtop session to be more efficient and reduce the time it takes to log into windows sessions. A password vault that can be injected into the session without having to copy and paste.
3 votes -
Able to search Custom Fields in Asset Mangement
Or add a default Field for Serialnumber
3 votes -
Invoices list filtered by status
Please allow the ability to filter the "Invoices" list on the billing page by status. This will allow us to quickly find unsent or unpaid invoices versus loading page after page of invoices.
3 votes -
Fix the user agent page interface or provide option revert to the 'old' look.
In the agent 'New Look' page, the ability to edit the page is a great idea, but the execution defeats the purpose. Please either allow the old look again, restore functionality, and/or improve the customization.
The Metrics bar, which was incredibly useful, is now useless. It's inability to zoom, select, and the lack of timestamps one each data point makes it completely useless. It also bugs out and sometimes doesn't even display the time range on the bottom.
The inability to resize the widget boxes by dragging the edges to the right makes no sense, and severely limits the usefulness…3 votes -
contacts
BUG: Deactivated Contacts are Visible by Default
Deactivated contacts are still visible by default. Deactivated contacts should be filtered out by default. If people want to see the deactivated contacts, they should be able to turn that filter item on in the filter settings.
3 votes -
Sending email to new user
Hi Atera team,
I saw Atera was able to create user and sending an email to admin for alert, is that possible if you create feature email user if they receipt the laptop/mac?3 votes -
agent detection intermitent and not able to connect
lately its been pretty bad the agent detection, atera simply is not able to detect computers anymore, even tho after updating the agent which was something bad as well, now very very often the computers just disappear from the panel impossible to connect , before everything was a breeze , not its hard., yo need to fix that , thats the core of your service or not?
3 votes -
Separate Chocolatey and Homebrew options in Patch Management
Since Chocolatey doesn't support ARM binaries and sometimes breaks things by updating Edge Webview2 with x64 causing chaos where users are unable to open some apps (Teams) and download PDF's etc, we have disabled Chocolatey in Atera altogether.
But by disabling Chocolatey we also disable Homebrew for Mac since it's one button for both.
Can you please separate these options so that we can keep Homebrew enabled?
3 votes -
QuickBooks Payroll Calculator: Simplify Employee Pay with Accuracy
QuickBooks payroll calculator helps businesses calculate wages, deductions, and taxes with precision. It automates complex payroll tasks, reducing errors and saving time. Employers can easily manage overtime, benefits, and compliance with tax regulations. By streamlining payroll calculations, QuickBooks ensures employees are paid accurately while improving efficiency for businesses of all sizes.
Read about:- https://asquarecloudhosting.com/quickbooks-payroll-calculator/3 votes -
Octiga
Please make a 3rd party integration for Octiga. It will make Office 365 management way better and it will be valuable for Atera as a selling point.
3 votes -
Splashtop access options
Currently, Splashtop allows users to select a single connection mode, such as requiring or not requiring connection approval. However, it would be highly useful to make this setting configurable based on sites and profiles. This would allow for specific connection behaviors tailored to different clients, user PCs, or servers, depending on their security or accessibility requirements.
3 votes -
Replicate Software Inventory To New Machine
Especially with the ability to verify the source of software, we should have the ability to replicate all the software on a device using Winget or chocolatey to a new machine. This would be great when users move to another machine and have specific / custom software requirements, we could just replicate their old software inventory.
3 votes -
Improve the emailed Patch & Automation Feedback Report
Include the customer and the report name in the subject line;
also send the evaluation / report as a PDF attachment.3 votes -
Abandon the "new look"
Please don't change the look to the "new look." I constantly swap back to the old look. The thought of this being my only option at some point is frustrating.
3 votes -
Create a specific alert
The ability to create an alert for any time frame that will notify the team whether that be via email or a ticket to the helpdesk.
The example im working on currently is licencing however it could have a number of Utilisations
3 votes -
Ability to log off user from device
RMM tools usually have the ability to log off users from a device that may be experiencing issues - this greatly solves a lot of temporary issues avoiding rebooting and interrupting other services that may be running on that endpoint.
I see the ability to see logged in users but there are no options from there.
I would expect the basic ability to log off said users that are logged in from any type.
The Task Manager Feature should have this feature if not the user activity section.
Looking forward to feedback!
3 votes -
Multiple checklist
Create a new checklist form so we can select multiple configuration items at the ticket.
3 votes -
Inside the e-mail templates for ticket, add a "Time Spent" snippet
If that snippet "Time Spent" would exist, you can automatically sent an e-mail to the person inside your organization with the "Total Time Spent", the moment an IT-engineer flags a ticket as resolved.
That person can immediately start with the invoice, instead of first logging on to Atera, generate a report or open the actual resolved ticket to find out what time the IT-engineer spent, solving the ticket.
This would save time for the person who needs to invoice all resolved tickets.3 votes -
Use pictures for ideas and feedback
It would be great if we could use images to help support our ideas and feedbacks for this platform to help better understand what we are trying to get across.
3 votes
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