5021 results found
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Helpdesk Client More Languages
Es wäre von Vorteil, wenn der Helpdesk Client nicht nur English wäre, sondern zum Beispiel auch auf Deutsch umstellbar wäre.
4 votes -
SSF connection
SSH connection: A lot of our schools are catholic school. Devolufsion – desktop management. All of our staff have a VP connection. And that desktop manager and authenticate against the server. From the Atera platform, we cannot directly connect to our switches. It would be nice to have SSH connection. We add the switch to a pink check to the server which is a switch. SSH directly into that switch. We are find the other tool is fits us tools.
4 votes -
Generic Device Bulk Change Monitoring Agent
Use generic devices to do ping monitoring. Need ability to change all to different monitoring agent. Due to upgrade or replacement.
4 votes -
Work From Home: error said verification expired, but endpoing was offline
One of our users was recieving the following error when attempting to log into their office computer from home with Atera - Work From Home.
"Verification expired/mismatched, please try again"
The actual problem ended up being that the office computer was off[line]. Is it possible for there to be an exception to catch the computer offline or to change the message if that's the exception? The error is misleading and led to unnecessary troubleshooting that could have been avoided had the actual cause of the error been accurate?
4 votes -
ticket automation
Ability to duplicate existing ticket automation rules. Since we can't have an and or type setup the need to create 1 rule per customer so that the new ticket email gets to the correct technician/s that handles that client is time consuming and the ability to copy one already setup and working and just tweak would save time.
4 votes -
Reports export to PDF in Landscape
The ability to export reports in Landscape view. Especially, timesheets and block hours.
4 votes -
Windows Server 2003 R2
We are having issues installing the Atera Agent for monitoring on the Windows Server 2003 R2 which complies of almost 90% of our servers. Can we please get an option or compatibility for Windows Server 2003 R2?
4 votes -
display ticket number in page title
Hi,
Any ticket page has constantly the same page title: <title>Atera - RMM software | PSA & Remote Access for MSPs</title>This should be changed to include ticket number at the end:
<title>Atera - RMM software | PSA & Remote Access for MSPs | #1203</title>
so when the URL is copied over to another system or conversation, it automatically displays the ticket number without a need of opening the URL.We reference a lot of tickets and this 2 minute change would make referencing way simpler.
Thank you
4 votes -
script notes/instructions
add a field on script (and script library) where instructions and other notes could be added. this would be good to have as employees leave or new ones are brought on and they need to know why that script exists.
4 votes -
Favorite Scripts
Can we "star" scripts so they are more easily accessed from a list of scripts?
4 votes -
Navigating between pages
UI: Too many page changes - When I'm working on a ticket it's challenging to go back and forth from the device and other tabs.
4 votes -
Automation schedule that includes minutes
I would like to be able to run scripts on a schedule of minutes. Currently the best frequency available is days.
4 votes -
Ignore office updates
Sometimes we do not wish to push out Office updates at the same time as Windows updates. It would handy to have a checkbox that allows you to either enable or disable ALL Office updates from an automation policy.
4 votes -
Ticket email automation
When a Ticket is closed can the email response include the last comment made on the ticket? Whether it be from the Customer or the Technician?
My process is the update with final notes, press “Send Reply”, then I set the Ticket Status to either Resolved or Closed. I don’t see a way to set Resolved and have it Send Reply all in the same action.4 votes -
install printer drivers
A way to deploy printer drivers when a driver needs to be updated. Or when a new network printer is being deployed but will use the same IP.
4 votes -
Mulit Monitor Support is needed Client need it now
Atera Mulit Monitor Support is needed Client need it now.
4 votes -
Add sorting to headers on all tabular displays, Auditor Reports Workstation Distribution
I wanted to sort by the number of cores, if possible, not easy enough. And not just reports, but all tabular displays.
4 votes -
saml
Allow for SAML2.0 connections to OneLogin.
4 votes -
Assign Multiple Contracts to One Ticket
Ability to assign more than 1 contract to a ticket
4 votes -
granular reports for software patch management
granular reports for software patch management, so we can view which applications have been patched and when
4 votes
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