4798 results found
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Status Button
Can we have a button to change a ticket's status without having to open the ticket? Would be an awesome time-saver
4 votes -
categorize quick reply templates based on tags
Have the ability to categorise quick reply templates based on the tag.
This would be useful to make the lists smaller and easier for tech's to select.
4 votes -
Intregation of Email-based Monitoring
Add Integration Monitoring of Email-Notifications from different Devices, likewise "Checkcentral" for example. We monitor Backupjob from different systems with different Software. The Software send only Mails, when the Backup-Job is definitly running OK, otherwise the Monitor shows failure.
4 votes -
Add alert sound when you receive new message
Chat function: only alert you get is a little number that pops up at the top of screen. if you are halfway down the screen you never see it.
Have to be more visible.4 votes -
On create new customer, Make skip and create button the same colour as the create button
It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
Make the create and skip button a different colour.4 votes -
Timed customer visits
We would like an option for when one of our technicians are on-site they can select the customer they are visiting and have a timer for how long they are on-site. At the moment we have to create a ticket and manually add a timed entry.
Ideally this could be done on the app.
4 votes -
Decimal Time Entry
We’d like Atera to support entering time using decimal hours rather than requiring users to enter hours, minutes, and seconds in the HH:MM:SS format.
For example:
0.25 = 15 minutes
0.50 = 30 minutes
0.75 = 45 minutes
1.00 = 1 hour
1.50 = 1 hour 30 minutes
1.75 = 1 hour 45 minutes
Why this would be usefulDecimal time entry would make logging time much faster, easier, and less error-prone, particularly when entering a large number of time entries.
Currently, having to enter something like 01:45:35 is cumbersome when the actual requirement is simply to record approximately 1.75…
3 votes -
convert Public comment to internal note
Please create the option, to convert a public comment to an internal note.
3 votes -
Mobile App notification routing issue and incorrect timestamp (Year 2032)
I am experiencing two recurring issues with the Atera mobile app on android.
Incorrect Navigation from Notifications:
When I tap on a notification regarding a ticket, the app redirects me to the "Alerts" tab instead of opening the specific ticket. Once in the Alerts section, the UI freezes/navigation breaks completely, making it impossible to navigate back or click anywhere. I have to force close the app and manually open it to access the ticket.Incorrect Timestamp on Notifications:
When viewing incoming ticket notifications, the time elapsed indicator shows incorrect futuristic dates (e.g., displaying "Year 2032" or similar far-future timestamps instead…
3 votes -
when resorting cols in the ticket they need to stay how i set them
The new ui for tickets doesn't fit on a single screen and the order they put the data cols in is useless (who cares about sentiment its a joke) when I reorder or remove COLS from the ticket screen the changes should persist instead of resetting every time page reloads. I need to have it so statuses of the ticket are FIRST .
3 votes -
Better Customer Profile
On Password area:
- Password History
- Two step authenticationDocumentation Area:
- A place we can create folder and files for KB and SOP
- Picture Gallery for reference
- Network DiagramAtera will be on top of all RMM if they have a good IT documentation platform
3 votes -
Ticket rating submitted trigger (any)
It would be nice to have a trigger in Ticket automation rules for any rating posted. That way we could notify the technician when they receive a rating and they could go and read it.
3 votes -
CVSS for devices - esp. those higher than 5.0
It would be nice to see (at a glance) devices with pending patches that have correlating/high CVSS and/or relative CVEs... to show "critical" patch concerns - i.e. to give them due diligence. Otherwise, add CVSS and/or CVE as a filter criteria on the Devices tab.
3 votes -
Approval Automation for Ticket Form Templates and Automation Features
It would be great if the ticket form templates could have a built-in automation workflow. Ideally, if someone fills out a template it will add users to approve it and then assign it to a technician. Right now, approvals have to be manually added to tickets.
Additionally, there should be more ticket automation actions where triggers can assign tickets to users.
3 votes -
secure boot Filter
Filter devices by their secureboot status (enabled / disabled).
3 votes -
Snooze indefinitely on Alerts
Snooze indefinitely on Alerts, the maximum is currently monthly, but indefinitely would help as an option where service are no longer in use on servers, etc., but are being flagged by the associated threshold configuration
3 votes -
Offer a feature that allows administrators to disable Internet access on a device but can maintain a heartbeat communication to Atera
Offer a feature that allows administrators the ability to disable Internet access for both Wi-Fi and any NIC on a device that will be used out in the field but does not require Internet access, yet still maintains a heartbeat communication to Atera and security tools that require server connections. It should not block any security tools like SentinelOne, Microsoft Sentinel, Palo Alto Networks XDR, and so on, either. This way, devices that are running Windows but we do not want them to connect to the Internet can be almost always offline, yet could be brought up online through the…
3 votes -
when replying to a ticket from an email client as the agent, the comment is not added into the ticket.
when replying to a ticket from an email client as the agent, the comment is not added into the ticket.
For instance, emails to helpdesk@domain.com get sent to atera. A helpdesk manager replies to the original email within their email client rather than in atera. Atera does not properly ingest this as a new comment, even though the helpdesk@domain.com was CC'd. Also, when the customer responds to that helpdesk manager email, atera creates a new ticket rather than merging from the original ticket. Freshdesk handled all these scenarios with ease. Atera is frustrating to deal with for ticketing. Much more…3 votes -
Feature Request: Allow running / re-running ticket playbooks on existing tickets.
Feature Request: Allow running / re-running ticket playbooks on existing tickets (or in a ‘simulation’ mode) so we can iterate and debug complex automations faster without generating new test emails/tickets each time.”
3 votes -
Use multiple monitors at the same time with AnyDesk.
Use multiple monitors at the same time with AnyDesk.
3 votes
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