4988 results found
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Change header text color in White Label settings
Allow to change the headers' text color in the White Label branding and not only the background color
4 votes -
public facing knowledgebase without requiring login
The customer portal is only accessible if users login. Most of our customers create tickets by emailing us so they do not have a login.
Please create a public facing KB section that is really public and do not require a login. This is handy for general KB articles not linked to customers like public product KB etc
4 votes -
email address to be included in the quickbooks intergration
It is essential that the integration with quickbooks brings across the email contact details for a client as this is where an invoice will be sent via quickbooks. It should also mean that it is easier to then view the main email contact details of the customer on the Atera platform
4 votes -
Liongard
Liongard has many 3rd party Integrations and can also integrates with a RMM to log tickets
4 votes -
software inventory
I would like to know if there is any tool to know if there is a change on software inventory to tell if there's any difference between them. And I wanna support who asked to be able to access many info about devices, even when they are offline.
4 votes -
More overview on the device page.
Better overview at the device-page. Smaller line and more basic informations on one sight (ex. IP-Adress of the Workstation). Also more filtering options without opening an additonal Windows. Possibilitiy to sort the table (ex. device name.)
At the moment it is cruel to search for some specific devices (ex. logged user, spec. IP-Adress, etc. .4 votes -
Script prioritization within Automation profile
We have a custom restart script for our users that will remind them to restart the PC after a patch + software update automation profile has been run.
The problem at the moment is that the script will be ran basically in the beginning or in the middle of the automation profile run cycle which is confusing for the users and some may restart the PC right in the middle of the run.
We would like to see a script prioritization feature where the admin can decide when to run the script on a client machine within the automation profile.
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4 votes -
email encryption
Would be nice if all ticket emails to clients are all encrypted end to end in order to provide users with passwords and other sensitive information.
4 votes -
workfromhome whitelabel
It would be great to whitelabel the WorkFromHome portal. I already pointed a URL from our site using the cname but we should be able to change the Atera logo to our company logo with these client facing pages.
4 votes -
Enable "Additional Rates" on Block Money contract
Enable "Additional Rates" on Block Money contract for those of us that bill our customers multiple discounted rates for pre purchased Blocks of Money. It should be similar to the Additional Rates for Hourly contract type, that allows multiple selections.
4 votes -
ability to attach device
In the vein of ITIL it would be nice to be able to attach device(s) as assets to tickets and then be able to view associated tickets when looking at a device. also a report showing problematic devices based on number of tickets would then be nice
4 votes -
Pagination Improvements
Where Pagination is applicable, can we add the ability to change the default view of 10, 25, 50, etc?
Ability to be able to save our preference in Settings.
Add Pagination and quick filter box to Devices Tab.
4 votes -
Timeout for monitoring
We monitor a couple hundred SNMP devices and websites and sometimes it alerts that a device is down but we can still reach it anyway.
Therefore, we would like to be able to adjust the timeout for monitoring these devices (e.g. check SNMP device every 5min or something)4 votes -
Add at least a second agent for network discovery
In order to have information for small networks because if an employee is on vacation and therefore the machine is off, we would have another machine chosen as an agent to receive the information
4 votes -
Script Output for Performance and Threshold Monitoring
Execute a custom script and the output generated should be used to generate thresholds and performance monitoring.
4 votes -
4 votes
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OID reporting
It would be nice to have the ability to create reports on SNMP devices,based on OID's outputs. For example I ahev a client that i charge per scanned pages. He has 70 scanners. Now I can get the counter but i have to manually gather the information from each SNMP device
4 votes -
categorize contacts
It would be very helpful is we can categorize contacts, just like in Devices or similar. We can categorize them by department, teams, etc.
Very helpful with larger customers.4 votes -
Create Tickets For Patches
I would like to see the option to "Create a Ticket" or have it auto create from the screen where I view the Manage Available Patches for a device. Currently there are options for GoTo Agent and Install, but I think it would be helpful to be able to have the system auto create a ticket about the patches being installed.
This would be handy for billing purposes and just overall tracking of device updates. In a perfect world if you clicked "Install" the system would auto create and auto Complete the ticket when the patch/update was applied. OR if…
4 votes -
Patch release date
It would be great to know about the release date of the patch available for a system.
4 votes
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