4774 results found
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Display Improvements
On the Devices page (or any other Assets' page) The user should be able to select all devices without having to scroll all the way down to display all devices.
3 votes -
Top header for devices
Love the new top header with the ability to see phone and adjust info displayed. Thanks
When we are on a device that is linked to a contact, can we see the contact info at the top? Phone, Title etc.
3 votes -
Exclude Clients from Patch Management Portal
We have some clients that don't want any patch management. This is fine as we can exclude their devices from any Automation / Patching profiles. However, their devices still populate the new Patch Management portal.
It would be ideal to be able to exclude clients, folders, or individual machines from the Patch Management portal. This would give a more accurate number of machines requiring patches etc.
3 votes -
Asset Panda
I would love if our existing Asset tracking software was able to integrate in with Atera. This would allow fields to be updated in Asset Panda as we update them in Atera or vice versa.
3 votes -
New feature request
When creating a new article at the KB for my clients, I would love to have an hyperlink within the text that redirects clients to give us feedback about the article or share ideas with us. It should allow to click on a word and open their default email client to send us an email (including the email address, and subject). This would give us the needed feedback to understand if the kb is usefull or not.
3 votes -
New user Form
Ability to create a specific new user form with a workflow ability
also allowing us to build the form questions.3 votes -
Acknowledge / Resolve the potential CVEs identified in Network Discovery
Feature request to acknowledge the CVEs identified in the Security tab within Network Discovery.
3 votes -
View drop-down selection box for customers in Patch Management
In the patch management screen, could someone look into establishing a view drop-down feature so I don't have to back to patch management main screen and then reselect the customers I was looking at? That way I can create multiple views for the customers as needed.
3 votes -
granular permissions
Roles should not require GOD Mode to create a customer.
Roles that create a new customer need immediate access to customers in many cases for onboarding and activating helpdesk agent.
Up until about 2 months ago, other roles were able to at least create a customer, but unable to have access until "Full Admin" gave rights. It feels like we are moving backwards instead of forwards.3 votes -
Updates to Ticket Tabs
The new ticket tabs are a nice feature, I just have some suggestions for how they could be improved:
-Have the details for each tab start with the ticket title rather than the reference number; currently when I have several tabs open all I see is the # reference number for each one which makes it difficult to find the particular ticket I want to switch back to without hovering over each one to see the full title.
-Have the customer logo appear as the icon on each ticket tab; this would make it much easier to quickly identify the…
3 votes -
Restart User Notification
When scheduling a device to restart, the notification to user is way too short and in some cases it goes away immediately.
I would like to:
A) set a timer so user can save their work etc
B) Have an option of custom canned messages or allow for a custom message to be added.That way if we need an user to stop using a machine while we work on it they can save their work and be notified.
3 votes -
Alert on system desync with assigned tech when changing
We frequently have new tickets come in where one of us takes the ticket and then the next tech assigns themselves very shortly afterwards, as they see it as unassigned still.
There should be a way for the system to notice the tech sees it as unassigned but the backend system is changing it from a user to another user and trigger an alert or stop the action.This causes an issue with when the first tech to grab the ticket has it disappear from their queue and it ends up in the other tech's queue instead. THis is particularly…
3 votes -
Ability to Email Detailed Excel Reports for Software Inventory
Ability to Email Detailed Excel Reports for Software Inventory
Currently, there is an option to download detailed Excel files for Software Inventory reports. It would be a significant improvement if we could automate this process so that these detailed Excel files are directly attached to scheduled email reports, instead of only being available for manual download. This feature would save time and provide a more detailed snapshot for clients, which can be especially useful for historical tracking and archiving
3 votes -
Request .xlsx files using Atera API
Request .xlsx reports using the Atera API for integration with Power BI.
3 votes -
edit customer relations
Add edit relations back to device page as it was previously and not only to be done from customer page
3 votes -
Could you please reintroduce the "show on map" feature that was present in the old Atera graphics?
Could you please reintroduce the "show on map" feature that was present in the old Atera graphics? It was very convenient for finding the correct address of customers and the coordinates to display on the map in the dashboard.
In the new graphics there is only the "show on Google Maps" button and it will soon no longer be possible to access the old graphics.
3 votes -
New Atera dashboard
I kindly request that the new dashboard, as shown in the marketing materials, be added to the system.
3 votes -
ScreenConnect On-Prem Integration
Would love to see the remote access settings for ScreenConnect integration expanded to include self-hosted / on-premise deployments. We migrated away from ConnectWise Automate to Atera, but still have an on-prem ScreenConnect server and would love to be able to integrate directly with Atera just like the current cloud hosted integration version offers. Would be great to allow us to use our current investments.
3 votes -
Password Box Display for Long Passwords
In the passwords section, the password box currently truncates longer passwords, so the full password may not be visible.
3 votes -
I’m currently managing a queue of multiple tickets and it would be incredibly helpful if Copilot could scan all the tickets and suggest a pr
I’m currently managing a queue of multiple tickets and it would be incredibly helpful if Copilot could scan all the tickets and suggest a prioritization order based on urgency or importance. This feature would greatly enhance efficiency, especially when team members are unavailable, and ensure that the most critical issues are addressed promptly.
3 votes
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