4510 results found
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Desktop App
Have a desktop application
3 votes -
save Ticket view on customer page and mobile app.
save Ticket view on customer page and mobile app.
These get reset everytime.3 votes -
Add method to get folder name from agent via API
We use the API to produce custom reports for customers showing the agent details they find important. It would be useful to also be able to include site name for customers with multiple sites, we typically use folders to manage this but when getting agent info from API we can only see a folder ID and there doesn't seem to be a way to get the folder name via API to add this to our reporting. Would it be possible for the get agent API to include folder name or alternatively could there be a way to get the folder…
3 votes -
bug found in atera billig of products with the same price
BIG WARNING
We found a bug today in Atera billing.
If you have two hardware products on the same or different tickit on one customer with the same price. Then one of the products will be skipped and the other one will be incremented by two.So we had both a Iphone and a Andriod phone with the same prices but on two different tickits.
The invoice said two Iphones..
This needs to be fixed ASAP.. its impossible to controle internally
3 votes -
VPN
I would like to see an option to create an Ad-hoc VPN from a remote user with Atera Agent installed back to the office network with agents installed. This would be helpful to push out certain Group Policy updates and also allow software deployment from the corporate repository and Password management and sync for remote / office users.
3 votes -
noreply
Invoices sent to customers should also be able to come from the customized SMTP settings
3 votes -
Hide Contract Rate on ticket time entries
Currently, if engineer/technician goes to ticket time entries, he can see the rate we are charging customer. This information should not be shown to technician unless allowed via permissions. Billing and how much who is charged is responsibility of accounts team and engineers are not supposed to even see this information.
You can mention the rate name, but no need to add the value to it... THat can be looked up if needed.
3 votes -
Select All Button on Excluded Patches Management
Have a select all button in patch management. I would like to exclude all hardware driver updates.
3 votes -
Search; default exclude closed/resolved tickets
Exclude Closed/resolved from general search by default. It can be a checkbox in the search drop down, or folks can search within tickets.
Having 3-4 year old tickets show up every time I search on a name is CLUTTER. Who wants those results in search.
3 votes -
Multiple actions on search
Cannot perform multiple actions on search results: Scenario: You want to search for all the machines beginning XYZ- and edit the relations to put them in a new folder – but there is no multi select option or actions toolbar/menu
Instead, you have to scroll through the entire list of devices to find each machine that you want to select.
Please add a check box to the results, a select all check box and add the multi select actions menu3 votes -
Bitdefender installer to remove other AV softwares
Being able to add BitDefender to devices from Atera and by doing so, it will remove all other AV softwares installed on the device
3 votes -
RMM Alerts Threshold Profiles Alerts from idrac/ILO
generate threshold Alerts directed from Idrac\ILO without SNMP.
3 votes -
monday
monday.com is a powerful project\tasks management platform.
if you do API with Monday it can be great and very useful tool.3 votes -
Include the option of specifying additional email address' for each customer.
Some users have and send support requests from multiple emails or aliases. This results in tickets not getting assigned to the correct contact. Syncro, Automate, and other PSA already have the ability to specify additional email addresses per contact.
3 votes -
Export contract for end customer
An export option that allows a printable version of the Atera contract to be reviewed and signed by the end customer
3 votes -
Ticket Communication on Reports
Ticket reports where you could see the communication on the ticket
3 votes -
Separation between internal notes and communication from customers
Separation of internal Notes and Communication with a customer: would be nice to have it for example, in a box on the bottom right. The colors are helpful but when you put in the notes, after 1-2 replies, it throws to the bottom and now you have to expend. Would be easier to see it like this in a separate box
3 votes -
Increase the record size for the Event Viewer from 1,000 to 10,000
When viewing a client system's Event Log through Devices -> [Deivce Name]-> Manage -> Event Viewer -> System, you have the drop down menu option to choose the number of records you want to view from 50 to 1000.
On ALL my client systems, the installed Atera agent logs Event ID 7045 just about every minute. Since this Atera agent event mainly consumes the System Event Log, the max Display option of 1000 records is not enough to view "real" records that are more than 18 - 24 hours old.
The Atera Event ID 7045 is normal operational behavior for…
3 votes -
Allow customer management to view their direct reports tickets
We have customer managers requesting access to their employee's tickets. We have shown them how to CC management in an email reply to a ticket, but management wants a view in the customer portal to see employee tickets as well.
3 votes -
Allow customer management to view their direct reports tickets
We have managers on the customer side that want to be able to view their employee's submitted tickets.
3 votes
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