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  1. Patching is so important now that to have patches fail to install because the user is not signed in poses a risk that patches can be missed within the critical window. If patches could be installed with credential exchange this would resolve the problem 9 times out of 10.

    4 votes

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  2. An allowed domain list that would block any email from a domain not on the list. This would be very helpful in blocking unwanted tickets from being created and force your end users to use their business email to open and manage tickets. This would result in a much cleaner contacts list for those who wish to use the feature. In addition it would prevent phishing emails and such from hitting your ticketing system

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. Email Ticket Creation

    It would be nice to configure what emails create an actual response versus every email that's forwarded to get a ticket response. For example, I have a number of products that send backup logs or status logs for monitoring and tracking but I don't need the Atera client to send an email response back as this only creates a loop of emails being created as the email address responding isn't deliverable.

    4 votes

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  4. For our maintenance we need to be able to stop alerts customer wide. Right now it is an extremely cumbersome and limited function that needs to be extended. Your competitor has had this feature implemented long ago and we are considering switching back to them because of this issue.

    4 votes

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  5. Under the billing page, to be able to sort by column

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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  6. We would like to see LogMeIn integration for remote desktop support.

    4 votes

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  7. Creating a scheduled ticket is great, but there doesn't seem to be a way to set the scheduled ticket's start date. For example, I want to create a ticket to pop up every Quarter. I can set the recurrence to Monthly and set it to every 3 months, but it creates the initial ticket when it wants to, not when I want it to. This also becomes a problem when you have to edit the scheduled ticket - it resets the next ticket creation date, again to what it wants, not what I want.

    4 votes

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  8. Drive usage by percentage only is not terribly useful given the wide variety of current storage capacities: a 'data' drive may hold multiple TB, whereas an older/cheaper SSD may be 256GB or less.

    Please add and AND/OR type statement to allow for multiple conditions in an alert, so we can specify a warning or critical alert based on relevant criteria, without having to create separate profiles for each type of device.

    4 votes

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  9. Please have a look at https://www.twilio.com/docs/verify/api and see if you can integrate so OTP can go over Verify instead of SMS. No OTP SMS is working for the china users at the moment. With an APP they would be able to use Work from Home. At present it's very painful not be able to use Work from Home in China because of the SMS problem

    4 votes

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  10. Delete all ticket and alert instead of going true all pages and selecting every pages after pages

    4 votes

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  11. Integration to Microsoft Business Central. For example Customers, Invoices and Cost.

    4 votes

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  12. For internal reporting, we would like to list all the agents having a specific Windows service running or having a specific windows role (like hyper-v).

    4 votes

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  13. Search feature to include ticket keyword on all statuses

    4 votes

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  14. Search multiple tickets with the same subject heading for merging into one ticket.

    4 votes

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  15. would be nice to be able to boot into safemode with network access

    4 votes

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  16. WHMCS Integrations

    Allow users to order services and even be able to pull reports off their services such as the audit report

    4 votes

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  17. We want to monitor all critical event logs but we do not want to receive alert emails from them. Other alerts like when devices are offline should generate an alert email but not event logs.

    Like this it would enable customers to centralize their event logs in Atera.

    4 votes

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  18. A ticket can only be assigned to a technician.
    In big companies, IT departments have many workers and sometimes a ticket must be reviewed by more than one technician.

    4 votes

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  19. Can we have a button to change a ticket's status without having to open the ticket? Would be an awesome time-saver

    4 votes

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  20. Have the ability to categorise quick reply templates based on the tag.

    This would be useful to make the lists smaller and easier for tech's to select.

    4 votes

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