4904 results found
-
invoicing
For me to complete my trial and actually start paying several hundred dollars a month to Atera, I MUST have:
A. some sort of input to Atera as what the invoice number will be when synced to XERO
B. The ability to ensure that my payment details appear on my invoices to clients - how the hell do they know how to pay me?
C. the ability to add my TAX ID (ABN/VAT/etc) to the invoice as required by law in my country
D. Dates on invoices to be in anything but MM/DD/YYYY - whilst I may understand it, my…
3 votes -
rename
Being able to rename the Impact types under Service Level Agreement (SLA) is critical to better utilizing this feature as the terminology there is confusing to our end-users and doesn't align with our internal requirements.
3 votes -
Changing from a 24 hour clock was annoying. Now having to add seconds in is even more annoying when adding time entries
Changing from a 24 hour clock was annoying.
Now having to add seconds in is even more annoying when adding time entries.You've made the process more tedious
3 votes -
honeypot
Would be nice to have a sweet Atera HoneyPot and rich alerts showing up in Atera Alerts when the honey is tasted.
3 votes -
Disk utilization in percentage and real value in one Alert
It would be great if the real value is also displayed in the case of an alarm relating to disk utilization. For example "The disk utilization (C:) 87.81% (43.90 GB of 50 GB) is higher than the threshold value of 80.00%"
This would allow us to see at first glance on the dashboard whether you need to act quickly or whether you can process it a little later.3 votes -
SSO as add-on feature
SSO for the customer portal should be a standard feature. Apparently, it is only available to the Enterprise Level Subscriptions which is very expensive and offers a lot of features that are not as necessary as SSO.
Please ATERA make that available to all3 votes -
Would be nice if device info would make a difference between domain and workgroup
Device info shows the Domain or Workgroup but does not tell what it is. Domain or Workgroup makes a hugh difference in troubleshooting
3 votes -
Detailed logging for Users
Maybe a more detailed break down for customers. ie Their log in/out activity for the past month. Help determine if they were on and working when they said they were.
3 votes -
Markdown for Knowledgebase Articles
I would like the ability to use Markdown when creating a Knowledgebase article.
3 votes -
Software Management
Please make the "Software Management" "Update All"
selectable so we can select what to update and what to exclude .3 votes -
Battery Threshold category
Battery threshold alarm, please...
Not currently available in the custom section (like hd space etc...)3 votes -
Contacts
Ability to bulk manage contacts. Ability to bulk delete.
3 votes -
Reply box shouldn't be at the top of the ticket view
When I go into a ticket, I want to see what the last thing said on it was. I don't always want/need to reply. In the new view, with the reply box at the top, I have to scroll down to see the latest comment and then, scroll back up if I want to reply. Not easier than having the reply box below the most recent comment as it was.
3 votes -
Zeitintervalle für die Verfügbarkeitsüberwachung
Hallo Atera,
gibt es eine Möglichkeit den Schwellenwert der Verfügbarkeitsüberwachung anzupassen? Sprich den Wert zum Beispiel auf 10 Minuten oder mehr zu erhöhen?
Mit freundlichen Grüßen
Marius Feitz3 votes -
Compatability Checker (Windows Versions)
Make a Report that checks compatability of all devices with for example windows 11, will make it easier for MSP's to prepare for new roll outs of hardware and OS's
3 votes -
wazuh
Wazuh XDR Integration
3 votes -
PandaDoc
PandaDoc is an amazing platform for document creation, e-sign, quote builder, has tons of community-made templates, and lots of other features. Since I only see 1 option for document creation and e-sign in the application store, this would be a welcome addition. Being able to pull in contract rates to a pandadoc quote builder document, MSA, SLA, SOW, etc would be an awesome feature!
3 votes -
list of "My ideas" in the atera's features board
It would be very nice if there was a serch button in the feature board that list all the ideas that the user posted.
I wanted to see hoe many votes people voted for my ideas and couldn't find it via simple search.
3 votes -
Contacts - Client Information
Add "Notes" field to Client profile. And exterior (second) email address field for contacts. Make search possible by both
3 votes -
Deactivate Customer Account
It would be helpful to be able to deactivate a customer's account instead of only being able to delete them (subsequently deleting all of their history, tickets etc.).
At present it is only possibly to deactivate the contacts under that customer which doesn't help with customer management as it leaves a long list of customers which is no longer current.3 votes
- Don't see your idea?