4750 results found
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Add the possibility to also copy the schedules when cloning a patch management task.
"I propose the enhancement of the patch management task cloning feature to include the option of copying associated schedules. Currently, when I create a new client, I clone a predefined task named AAA - TEMPLATE with its preconfigured schedule. I have to manually recreate the schedules each time. It would be highly beneficial to extend the cloning functionality to include schedules, allowing for a more efficient and streamlined process. This enhancement would save time and effort by maintaining consistency in default update policies while providing flexibility for clients with unique scheduling preferences."
3 votes -
Teams Button
A button to add to Teams to open a support ticket would be a nice touch. I hope I'm not a duplicate here, as I looked but couldn't believe somebody hadn't already suggested it.
3 votes -
Feature: Bulk Import Data with Custom Fields: Improvement with more ease of use of custom fields with real-time updated data in custom field
Atera has already onboarded the custom fields option, and they were populated for each customer's and their agents, and it can be improved with the following idea:
Since the custom fields data have to keep changes and updates on a regular basis and the same data has to be maintained on a real-time basis, importing bulk data into custom fields using templates can be helpful to technicians for filling data faster into custom fields and avoiding manual work to fill those fields.
As you are aware, custom fields are those fields that are unique and different from the requirements of…3 votes -
Warnings to techs for dealing with customer or contact
Objective: Warn tech in an obvious way to handle customer or contact in non-standard manner such as:
"Don't call this person She or Her" (contact note)
"Don't service until they pay" (company note)
"All requests for new licenses must be approved by Mr. X" (company note)Method ideas:
1. Ability to enter info at customer or contact level, very much like Notes but distinct from that field. If static (vs user defined) field, named "Critical notes" or something.
2. On Add Ticket screen, as soon as pick Customer, display associated Critical Notes via popup or highlighted area. Upon pick of…3 votes -
Metrik / Graphs for Network bandwith
A graph for the CPU and RAM is currently displayed. I would also like to have this displayed for the network load (Bandwith) so that I can determine the regularity of a network load at a glance.
3 votes -
Related tickets
It would greatly benefit us if incoming tickets could display a connection on the right side, indicating possible correlations with past tickets. For instance, if a current ticket shares similarities with a previous one—whether it's the same user encountering a similar issue months or even years ago, or if other users within the company or another customer have experienced comparable problems—it could be incredibly helpful.
3 votes -
graph for endpoint cpu and ram usage real time, needs more metrics in it.
graph for endpoint cpu and ram usage real time, needs more metrics in it.
add: nic usage, hdd usage and temp, fan usages, etc, all the other things that you can pull from motherboards and other devices, etc and report in real time graphing.
3 votes -
Support FIPS
We need Atera to support FIPS. We have FIPS enabled for compliance reasons and therefor can't use Atera. We love the product, so hopefully this will be added in the near future.
3 votes -
I can only assign users to devices manually and individually
it is incredibly tedious to have to assign users to devices individually, during initial deployment of 500 users this is a killer but more over having to do this on per new device ingested lack imagination surrounding automation.
If AD has been synced why not use this data to help link devices.
3 votes -
SLA only applies to tickets created via email
We only want the SLA to start when a ticket is created by email, but not when an engineer creates a ticket.
3 votes -
Enhancement Proposal for Automatic Asset Integration in IT Management Platform
I propose an enhancement to Atera platform, specifically regarding the integration of new devices into the system. The key features of this proposal are as follows:
Automatic Addition of Devices to Assets: Newly added devices should be automatically registered as assets within the system. This feature could be toggleable via an option in the admin panel, allowing for flexibility based on the customer's preference.
Data Relationship Linking: There should be a functional link between the 'Devices' section and the 'Assets' section. For instance, if a device is removed or decommissioned in the assets section, the system should prompt the user…
3 votes -
cant sort by "available patches"
cant sort by "available patches"
3 votes -
"For X Days" Alert Threshold Option
Allow the option to set a period of time to NOT send alerts. For example, "If device has out-of-date patches for more than 3 days, Alert".
This is an option for hardware thresholds (CPU temp above 60C for 15 minutes). Our reports throw a lot of red flags for items that are scheduled daily or every 3 days. I want the reports/alerts to trigger if there has been a persistent issue, not if there happens to be an issue at the time of reporting.
3 votes -
Better Device Notes
We need more robust device notes, for example, when viewing a device page it would be nice to leave a trail each time a tech changes something on the device. At least just a multi-line text box where a tech could type a date and some info, like device location, unique device info (this AD server is also the SQL backend), etc.
3 votes -
Better Search & Filter for Audit Log
I'm finding that the audit log is lacking as far as drilling down changes that were made. Some really important things would be being able to:
-search/filter by customer name
-search/filter by device name
-search/filter by customer folder3 votes -
Patch Management and IT Automation
I have noticed when I have been testing Patch Management and IT Automation with the profiles, when it comes to windows updates it is very inaccurate with reporting the correct information.
The report may say an update on client-x was successful but there has been no updates done or it will say its success and leave updates pending without any information to why.
Please can you check into the reporting of errors when windows updates are done via patchmanagement profiles, report any errors that would be showed in windows and report whether a client is already up to date or…
3 votes -
App sign in
Sign in with Mobile app. Also Multiple fingers for authentication.
3 votes -
Device & asset tab within users
Would be useful to have the ability to see all devices & assets assigned to a specific user in one place. So when users have issues you can easily see all devices/assets assigned to them. Ideally add, within the user view, a tab with all their assigned devices/assets.
The only tabs in there are "tickets" and "password manager", which is unnecessary for companies, such as mine, where we only use Atera for Inventory management/tracking.3 votes -
Add double security to advoid delete devices in accidently
Would like to suggest when delete the device prompt asking to key credentials 1 more time to confirm delete it.
Current only have option prompt NO \ YES when delete the device , but some how wrongly click for human error. recommended add the 1 more layer when delete the device prompt key the Atera login password to double confirm remove it.
3 votes -
better notepad
add a note pad app within the site or customer to be able to add better notes/information
3 votes
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