4906 results found
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every work on one project on ten tabs in windows well now you can simplify the process
consolidated tabs button
3 votes -
formatting code
Having the ability to paste code into a ticket reply or internal note would be immensely helpful. It would be nice to be able to paste code into my ticket notes and easily copy it for future use.
Could be implemented similarly to how Discord or Slack by surrounding the text with backticks
3 votes -
Retention Time for Deinstallations by Software Report
Why there is no retention time in the popup for mass deinstallations (or single deinstallations) which i can do at the report for the software inventory? that would be really needed because often we need to deinstall a product on all devices of a customer and at the moment only can do this if they are online. have a retention time this generally is a "fire and forget" thing if you know what i mean...
3 votes -
Bug - Logo size in customer portal is 350x31
The customer portal logo is currently getting deformed as the size of the box is not the same as what we are supposed to upload 100*200. Can you please fix this?
3 votes -
Rewst.io
It would be nice to have a direct integration with Rewst.io. so all automations from licences, onboarding / offboarding. could be filtered in and out of Atera to keep an overview of what is happening.
3 votes -
ScribeHow Integration for interactive knowledge base
As an end user of Atera, I'd like to suggest the integration of ScribeHow with your knowledge base and the development of a repository for support guides. Implementing ScribeHow could revolutionize how we access and utilize documentation, offering an efficient way to create, maintain, and share detailed, step-by-step visual guides. This enhancement would significantly improve user experience, allowing users like myself to quickly find clear, comprehensible answers to our questions. It promises to foster user independence, reducing the frequency and necessity of direct support inquiries. By adopting this feature, Atera could streamline its information dissemination and troubleshooting support, enriching both…
3 votes -
Make software inventory by sellecting devices or folders
Allow the possibility to list software on a targeted list of devices or folders
3 votes -
Let the copilot read the Atera agent log file
Seems like a powerful thing for the copilot to have the context of the agent activity in its responses.
3 votes -
Ability to review and delete files on pc without having to remote into PC
It would be nice to have the ability to review files on an agent applied device and then also have the ability to delete files. The feature should be available without having to remote into the agent.
3 votes -
Catalog Services
Catalog services for peripheral request and orders, so the user can see product picture and order the device or peripheral in general that is needed, please this will be awesome and very helpful for all Atera Subscribers!
3 votes -
Multiple Default Contracts
I think contracts should be re-worked so that you can set multiple default contracts throughout all clients (which appear by default across all clients, including newly created ones). Then within each client you can select one contract as a primary contract, which will be the one assigned to new tickets.
I also think the contracts should not have the same name - or be auto generated based on the client name and the attached products etc.
This method will allow
3 votes -
Admin Audit Logs
Audit logs for terminal connection requests by technicians should include a transcript of the commands, or at the very least create a log locally on the endpoint that can be retrieved/reviewed.
Simply knowing Technician 1 requested a terminal session does not aid in either validating or invalidating issues after a connection was made. Logging on endpoints is not always enabled, collected in a SIEM, or logs are overwritten beyond a certain size/date.
This would allow for IT teams and MSP's to ensure visibility into what commands are being run by who from the Atera platform.
3 votes -
BIOS update
It would be nice if patch management also offered BIOS updates, as is already the case with N-able.
3 votes -
Acronis DLP
Add Acronis DLP to features. Acronis is saying this is because Atera has not met quota. I don't understand why at least we don't get access to all features within our Acronis tenant.
3 votes -
White Label Invoice e-mail
Customers have come to know what e-mail addresses send invoices and bills or know how to find them in their inbox by domain name / company name. With the current setup, lots of our customers miss the invoices or they get blocked for being from a domain that isn't whitelisted. Being able to add elements to the template used for invoice generation would be fantastic.
How about an e-mail template similar to the existing ones, so we can indicate where we want things and what to include in them?
Ticket Date, Duration, Ticket Number, Ticket Name, impact etc.
Integration with…
3 votes -
Edit To field
Ability to edit 'To' field when replying tickets so requests can be forwarded off to correct depart or correct person.
3 votes -
Need a Ticket Type of Test
We need to have a Ticket Type of Test so we can filter by Ticket Type in Technician Reports.
3 votes -
add custome values to agent api response
when calling https://app.atera.com/api/v3/agents?itemsInPage=50 it would be nice to have custom values attached to the agent returned in the agent json.
currently i have to loop agents to collect custome values causing more api calls and over heads for a simple dashboard.
3 votes -
SLA to work with Tickets based on Customers Contract SLA
When a Support Agent takes a phone call and opens a ticket for a specific client we should be able to see how long we have to fix this ticket.
Some clients might pay a large amount of money on a monthly basis and wants everything included.
So when an agent opens a ticket over the phone it does add the SLA ONLY IF it is set to hourly rate - not managed with monthly fee I cant see the option to select the Contract which they are actually on.
But if the customer opens a ticket from the helpdesk…
3 votes -
Mobile app security
Fingerprint login after app gas been closed and reopened. No security on Mobile app, if phone is stolen thief has access to all client devices and passwords.
3 votes
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