5039 results found
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Access Roles
Is it really necessary
to grand full Admin rights
to change a customer's phone number ?I don't want my back-office to play with scripts on devices .. 😲
3 votes -
Expand on SLAs to be in ITIL Compliance
SLAs need to be dependent upon Ticket Type and Ticket Priority so companies can be in compliance with ITIL.
3 votes -
Option for old design (for quicker access to all information)
The new design sucks. It takes at least one additional click to see information that was visible right away. I like the customization, but I lose time because 80%+ of the stuff I need now takes longer. Please give the option to keep using the old design.
3 votes -
Import Improvements
Import function should be able to recognize an object already exists and give the user the choice of skipping or updating those assets custom fields.
3 votes -
Display Improvements
On the Devices page (or any other Assets' page) The user should be able to select all devices without having to scroll all the way down to display all devices.
3 votes -
Import flexibility
Import should be able to recognize rows with already existing assets, and to be able to skip or update those assets according to the .csv.
3 votes -
More Granularity In Update Postponement
Currently the only options when selecting to "Postpone" updates on Window is "Critical" and "Non-critical".
With this in place, Microsoft Defender Definition updates are getting marked as "Non-critical" and therefore stop any ability to actual have "Non-critical" updates be postponed without making devices less secure.
Allow more granularity in which specific types of updates we can postpone with different timelines, e.g. put in line with the options in OS Patch Management:
Critical updates
Security Updates
- Security updates
- Definition updates
- Update rollups
Service Packs
- Service pack updates
- Feature packs
- Updates
Drives and tools
- Hardware driver updates
- Office updates
- Tool updates
3 votes -
Top header for devices
Love the new top header with the ability to see phone and adjust info displayed. Thanks
When we are on a device that is linked to a contact, can we see the contact info at the top? Phone, Title etc.
3 votes -
Exclude Clients from Patch Management Portal
We have some clients that don't want any patch management. This is fine as we can exclude their devices from any Automation / Patching profiles. However, their devices still populate the new Patch Management portal.
It would be ideal to be able to exclude clients, folders, or individual machines from the Patch Management portal. This would give a more accurate number of machines requiring patches etc.
3 votes -
A report that will list all Bitlocker keys for the associated PC
Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can…
3 votes -
A report that will list all Bitlocker keys for the associated PC
Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can…
3 votes -
Asset Panda
I would love if our existing Asset tracking software was able to integrate in with Atera. This would allow fields to be updated in Asset Panda as we update them in Atera or vice versa.
3 votes -
New feature request
When creating a new article at the KB for my clients, I would love to have an hyperlink within the text that redirects clients to give us feedback about the article or share ideas with us. It should allow to click on a word and open their default email client to send us an email (including the email address, and subject). This would give us the needed feedback to understand if the kb is usefull or not.
3 votes -
New user Form
Ability to create a specific new user form with a workflow ability
also allowing us to build the form questions.3 votes -
Acknowledge / Resolve the potential CVEs identified in Network Discovery
Feature request to acknowledge the CVEs identified in the Security tab within Network Discovery.
3 votes -
View drop-down selection box for customers in Patch Management
In the patch management screen, could someone look into establishing a view drop-down feature so I don't have to back to patch management main screen and then reselect the customers I was looking at? That way I can create multiple views for the customers as needed.
3 votes -
patch managment
New Patch Management menu has filtering options , saving filtering options as a profile will be great
3 votes -
granular permissions
Roles should not require GOD Mode to create a customer.
Roles that create a new customer need immediate access to customers in many cases for onboarding and activating helpdesk agent.
Up until about 2 months ago, other roles were able to at least create a customer, but unable to have access until "Full Admin" gave rights. It feels like we are moving backwards instead of forwards.3 votes -
Updates to Ticket Tabs
The new ticket tabs are a nice feature, I just have some suggestions for how they could be improved:
-Have the details for each tab start with the ticket title rather than the reference number; currently when I have several tabs open all I see is the # reference number for each one which makes it difficult to find the particular ticket I want to switch back to without hovering over each one to see the full title.
-Have the customer logo appear as the icon on each ticket tab; this would make it much easier to quickly identify the…
3 votes -
Restart User Notification
When scheduling a device to restart, the notification to user is way too short and in some cases it goes away immediately.
I would like to:
A) set a timer so user can save their work etc
B) Have an option of custom canned messages or allow for a custom message to be added.That way if we need an user to stop using a machine while we work on it they can save their work and be notified.
3 votes
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