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  1. We now have access to Metrics "Last 24 hours", "Last week" and "Last month".

    But now i have customer, says it has issues for the last hour.

    I cannot trace detailed information for the last hour.

    It would be beneficial to see detailed information of the last hour/4 hours. That could give more insight to locate an live issue.

    Additional.
    Information which programs used those resources.

    Sometimes we receive e-mail that indicated high cpu and which programs where using those resources, so Atera has already something that has access to this information, it is only not viewable in the portal.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. Love the new top header with the ability to see phone and adjust info displayed. Thanks

    When we are on a device that is linked to a contact, can we see the contact info at the top? Phone, Title etc.

    3 votes

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  3. I would appriciate a lot to have the possibility to organize my tickets in kanban mode, as I could do it in Microsoft Planner. I could drag-drop tickets in columns : backlog, planned, in progress, ended ...
    Actually i use categories but it's not as good as Planner.
    Thanks for your attention.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. We have some clients that don't want any patch management. This is fine as we can exclude their devices from any Automation / Patching profiles. However, their devices still populate the new Patch Management portal.

    It would be ideal to be able to exclude clients, folders, or individual machines from the Patch Management portal. This would give a more accurate number of machines requiring patches etc.

    3 votes

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  5. Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can…

    3 votes

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  6. Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can…

    3 votes

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  7. I would love if our existing Asset tracking software was able to integrate in with Atera. This would allow fields to be updated in Asset Panda as we update them in Atera or vice versa.

    3 votes

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  8. Identify the MAC address vendor in the network discovery findings. This would help techs identify devices and additionally you could add the ability to classify/label the device (VoIP phone, TV, etc). It would help label the devices that are known but can’t be monitored by Atera agent or SNMP.

    3 votes

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  9. When creating a new article at the KB for my clients, I would love to have an hyperlink within the text that redirects clients to give us feedback about the article or share ideas with us. It should allow to click on a word and open their default email client to send us an email (including the email address, and subject). This would give us the needed feedback to understand if the kb is usefull or not.

    3 votes

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  10. Ability to create a specific new user form with a workflow ability
    also allowing us to build the form questions.

    3 votes

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  11. Feature request to acknowledge the CVEs identified in the Security tab within Network Discovery.

    3 votes

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  12. Dear Atera Team,

    I hope this message finds you well.

    As we strive to automate repetitive IT tasks, I’ve been leveraging Atera’s IT Automation Profiles to streamline end-user device provisioning. While this feature has significantly improved our workflow, I’ve encountered a limitation that affects its full potential.

    Scenario:
    Our provisioning process includes steps like:

    • Reinstalling or formatting used devices (or setting up new ones).
    • Renaming devices based on Asset Tags.
    • Installing the Atera agent, which initiates IT Automation Profiles to perform tasks such as: Installing software bundles. Running scripts (e.g., adding devices to Active Directory).

    Challenge:
    If a script in…

    3 votes

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  13. In the patch management screen, could someone look into establishing a view drop-down feature so I don't have to back to patch management main screen and then reselect the customers I was looking at? That way I can create multiple views for the customers as needed.

    3 votes

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  14. Roles should not require GOD Mode to create a customer.
    Roles that create a new customer need immediate access to customers in many cases for onboarding and activating helpdesk agent.
    Up until about 2 months ago, other roles were able to at least create a customer, but unable to have access until "Full Admin" gave rights. It feels like we are moving backwards instead of forwards.

    3 votes

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  15. The new ticket tabs are a nice feature, I just have some suggestions for how they could be improved:

    -Have the details for each tab start with the ticket title rather than the reference number; currently when I have several tabs open all I see is the # reference number for each one which makes it difficult to find the particular ticket I want to switch back to without hovering over each one to see the full title.

    -Have the customer logo appear as the icon on each ticket tab; this would make it much easier to quickly identify the…

    3 votes

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  16. When scheduling a device to restart, the notification to user is way too short and in some cases it goes away immediately.

    I would like to:
    A) set a timer so user can save their work etc
    B) Have an option of custom canned messages or allow for a custom message to be added.

    That way if we need an user to stop using a machine while we work on it they can save their work and be notified.

    3 votes

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  17. time entries are essential informations for the customers to get to know about the progress of a ticket.

    so it would be a good idea to have an ability to automaticly send a mail with informaions about a time entry via ticket automation rules

    3 votes

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  18. We frequently have new tickets come in where one of us takes the ticket and then the next tech assigns themselves very shortly afterwards, as they see it as unassigned still.
    There should be a way for the system to notice the tech sees it as unassigned but the backend system is changing it from a user to another user and trigger an alert or stop the action.

    This causes an issue with when the first tech to grab the ticket has it disappear from their queue and it ends up in the other tech's queue instead. THis is particularly…

    3 votes

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  19. Ticket time entry description box is too small on all platforms. This needs to be resized larger than three lines. I need to read and edit what I am writing. The scroll bar is useless and skips lines I need to see. I have to use the arrow keys to move in the text description box and it is very cumbersome.

    3 votes

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  20. Ability to Email Detailed Excel Reports for Software Inventory

    Currently, there is an option to download detailed Excel files for Software Inventory reports. It would be a significant improvement if we could automate this process so that these detailed Excel files are directly attached to scheduled email reports, instead of only being available for manual download. This feature would save time and provide a more detailed snapshot for clients, which can be especially useful for historical tracking and archiving

    3 votes

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