Dear Atera Team,

I hope this message finds you well.

As we strive to automate repetitive IT tasks, I’ve been leveraging Atera’s IT Automation Profiles to streamline end-user device provisioning. While this feature has significantly improved our workflow, I’ve encountered a limitation that affects its full potential.

Scenario:
Our provisioning process includes steps like:

• Reinstalling or formatting used devices (or setting up new ones).
• Renaming devices based on Asset Tags.
• Installing the Atera agent, which initiates IT Automation Profiles to perform tasks such as: Installing software bundles. Running scripts (e.g., adding devices to Active Directory).

Challenge:
If a script in the profile triggers a reboot (e.g., during domain joining), subsequent tasks in the IT Automation Profile don’t resume or execute as intended. This creates uncertainty about the state of the automation and whether tasks have been missed.

Proposed Solution:
Introduce enhancements to IT Automation Profiles that include:

• Sequential Task Execution:
  Ensure tasks execute in a specific order without interruption.

• Post-Reboot Resumption:
  Allow profiles to resume where they left off after a reboot, minimizing manual intervention.

• Configurable Delays:
  Include an option to define delay timers between tasks, especially for scenarios requiring reboots.

This feature would greatly enhance the reliability and efficiency of IT Automation Profiles, especially as we enter 2025 and focus on automation and AI-driven workflows.

I believe this enhancement aligns with Atera’s vision of empowering IT professionals to work smarter, not harder.

Looking forward to your consideration and feedback.