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  1. When scheduling a device to restart, the notification to user is way too short and in some cases it goes away immediately.

    I would like to:
    A) set a timer so user can save their work etc
    B) Have an option of custom canned messages or allow for a custom message to be added.

    That way if we need an user to stop using a machine while we work on it they can save their work and be notified.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. time entries are essential informations for the customers to get to know about the progress of a ticket.

    so it would be a good idea to have an ability to automaticly send a mail with informaions about a time entry via ticket automation rules

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. We frequently have new tickets come in where one of us takes the ticket and then the next tech assigns themselves very shortly afterwards, as they see it as unassigned still.
    There should be a way for the system to notice the tech sees it as unassigned but the backend system is changing it from a user to another user and trigger an alert or stop the action.

    This causes an issue with when the first tech to grab the ticket has it disappear from their queue and it ends up in the other tech's queue instead. THis is particularly…

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. Ticket time entry description box is too small on all platforms. This needs to be resized larger than three lines. I need to read and edit what I am writing. The scroll bar is useless and skips lines I need to see. I have to use the arrow keys to move in the text description box and it is very cumbersome.

    3 votes

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  5. Ability to Email Detailed Excel Reports for Software Inventory

    Currently, there is an option to download detailed Excel files for Software Inventory reports. It would be a significant improvement if we could automate this process so that these detailed Excel files are directly attached to scheduled email reports, instead of only being available for manual download. This feature would save time and provide a more detailed snapshot for clients, which can be especially useful for historical tracking and archiving

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. Hi everyone,

    I understand the introduction of the AI Copilot feature and the desire to highlight its benefits to users. However, I am currently not planning to activate the subscription right away and would prefer to save screen real estate by removing the Copilot column from my Devices view.

    It appears that this column is hardcoded into the interface. Could you please provide an option to either uncheck this column for users who haven't activated the feature?

    Thanks for considering this request!

    3 votes

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  7. Add edit relations back to device page as it was previously and not only to be done from customer page

    3 votes

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  8. Es wäre schön wenn der Kunde im Ticketportal sehen kann was an Zeiten abgerechnet wird. Teilweise ist dieses Erforderlich damit dann Rechnungen nachvollzogen werden können.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. Could you please reintroduce the "show on map" feature that was present in the old Atera graphics? It was very convenient for finding the correct address of customers and the coordinates to display on the map in the dashboard.

    In the new graphics there is only the "show on Google Maps" button and it will soon no longer be possible to access the old graphics.

    3 votes

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  10. Quickbooks online - whenever I import invoices from Atera to Quickbooks online, the imported invoices override my default email address and payment terms for that customer in Quickbooks, so I have to remember to change it on every invoice before I send.
    Allow us to set a billing email address and payment terms in Atera per customer for invoices, so when we import those invoices to Quickbooks, it can match what we have set for that customer in Quickbooks already.

    3 votes

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  11. The new message/text formatting has been applied to user signatures and the new ticket UI. Please can you now add this to the Quick reply templates.

    The issue is that we have old text formatting from the Quick Reply Templates applying and I have to manually change the formatting for each Public Reply.

    3 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  12. Seeking improvements to the Network Discovery feature to better accommodate various authentication scenarios.

    Key Requests:

    1. Custom Domain Name Input: Allow users to manually enter or modify the short domain name used for remote authentication during network scans. This would enable better compatibility with systems where the default domain retrieved by the scanning agent does not align with the required authentication domain.

    2. Credential Flexibility for Non-Domain Environments: Introduce functionality that allows the entry of local admin credentials when performing remote installations on non-domain joined computers. This would enhance usability in workgroup environments where standard local accounts are used.

    3. Support for Multiple…

    3 votes

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  13. I kindly request that the new dashboard, as shown in the marketing materials, be added to the system.

    3 votes

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  14. Would love to see the remote access settings for ScreenConnect integration expanded to include self-hosted / on-premise deployments. We migrated away from ConnectWise Automate to Atera, but still have an on-prem ScreenConnect server and would love to be able to integrate directly with Atera just like the current cloud hosted integration version offers. Would be great to allow us to use our current investments.

    3 votes

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  15. Give a tech the ability to manually retire a device instead of waiting on a pre-configured time to pass. Right now the only way to flag a device as retired is to ignore it until the allotted amount of time has passed for the system to change the status.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. Could be possible to add a "VIP" field to the user profile page?

    This field could be helpful to filter the ticket assignment.

    Regards.

    3 votes

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  17. Add Duplicati backup system integration

    3 votes

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  18. I work in a higher education environment, which means we have computer labs and commons. It would be great to have configuration profiles that can set power plans to entire labs so that during peak periods the computers can be awake and ready for students to use, but then allowed to go to sleep after hours.

    3 votes

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  19. Would be great if we had the option to set so once splashtop sessions are disconnected the remote pc is locked automatically. I work with splashtop business and always setup this option because they allow it. Would be great if it could be transferred over

    3 votes

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  20. When I press back or go to a previous page - Remember where I was! It's frustrating to constantly have to scroll back down to where I was!

    3 votes

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