5037 results found
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Money Block Report on all customers
A report on all customers
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Business Central
Integration to Microsoft Business Central. For example Customers, Invoices and Cost.
4 votes -
Retrieve running services on an agent via API
For internal reporting, we would like to list all the agents having a specific Windows service running or having a specific windows role (like hyper-v).
4 votes -
Search feature to include ticket keyword on all statuses
Search feature to include ticket keyword on all statuses
4 votes -
search feature ticket
Search multiple tickets with the same subject heading for merging into one ticket.
4 votes -
boot into safemode
would be nice to be able to boot into safemode with network access
4 votes -
whmcs
WHMCS Integrations
Allow users to order services and even be able to pull reports off their services such as the audit report
4 votes -
Disable alerts for event logs / centralize event logs
We want to monitor all critical event logs but we do not want to receive alert emails from them. Other alerts like when devices are offline should generate an alert email but not event logs.
Like this it would enable customers to centralize their event logs in Atera.
4 votes -
Ticket can be assigned to a technician only.
A ticket can only be assigned to a technician.
In big companies, IT departments have many workers and sometimes a ticket must be reviewed by more than one technician.4 votes -
Status Button
Can we have a button to change a ticket's status without having to open the ticket? Would be an awesome time-saver
4 votes -
categorize quick reply templates based on tags
Have the ability to categorise quick reply templates based on the tag.
This would be useful to make the lists smaller and easier for tech's to select.
4 votes -
Prevent e-mail to customer
Hi,
We would like to prevent the automated e-mail info to the customer when a ticket status has been changed.
We were already able to prevent the customer info upon creating a ticket, however the info e-mail about changing the status e.g. to "solved" will send an e-mail.
Thanks in advance!4 votes -
Send credentials portal :
possibility to send credentials at all customers in atera by mail
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Intregation of Email-based Monitoring
Add Integration Monitoring of Email-Notifications from different Devices, likewise "Checkcentral" for example. We monitor Backupjob from different systems with different Software. The Software send only Mails, when the Backup-Job is definitly running OK, otherwise the Monitor shows failure.
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add alert sound when you receive new message
Chat function: only alert you get is a little number that pops up at the top of screen. if you are halfway down the screen you never see it.
Have to be more visible.4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Move the password delete button away from the view button
The buttons are very close to each other
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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On create new customer, Make skip and create button the same colour as the create button
It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
Make the create and skip button a different colour.4 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Timed customer visits
We would like an option for when one of our technicians are on-site they can select the customer they are visiting and have a timer for how long they are on-site. At the moment we have to create a ticket and manually add a timed entry.
Ideally this could be done on the app.
4 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Make threshold checks less sensitive
Since moving to 100th percent for disk threshold checks, we now get a great many more alerts/resolves as storage bumps against the threshold. Was never so frequent when checks were whole percent.
Can we either go back to whole percent, which was perfectly adequate or revise the threshold checks so it doesn't generate so many alerts. Option 1 is simpler but if there's a valid reason for measuring disk usage at 100th of a percent then it needs a "resolution" threshold as well.
That is, above 90% warning alert but needs to drop below say 85% before the alert is…
4 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Enlarge image
When users submit a ticket with an image, its so small i can hardly read what they are showing me, and you cant click on the image to open it at its original size? Can we add that? Otherwise it makes including images in tickets basically worthless.
3 votes
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