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5041 results found

  1. Can we have a button to change a ticket's status without having to open the ticket? Would be an awesome time-saver

    4 votes

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  2. Have the ability to categorise quick reply templates based on the tag.

    This would be useful to make the lists smaller and easier for tech's to select.

    4 votes

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  3. Hi,
    We would like to prevent the automated e-mail info to the customer when a ticket status has been changed.
    We were already able to prevent the customer info upon creating a ticket, however the info e-mail about changing the status e.g. to "solved" will send an e-mail.
    Thanks in advance!

    4 votes

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    1 comment  ·  Tickets  ·  Admin →
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  4. Add Integration Monitoring of Email-Notifications from different Devices, likewise "Checkcentral" for example. We monitor Backupjob from different systems with different Software. The Software send only Mails, when the Backup-Job is definitly running OK, otherwise the Monitor shows failure.

    4 votes

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    1 comment  ·  Alerts  ·  Admin →
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  5. Chat function: only alert you get is a little number that pops up at the top of screen. if you are halfway down the screen you never see it.
    Have to be more visible.

    4 votes

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  6. It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
    Make the create and skip button a different colour.

    4 votes

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  7. We would like an option for when one of our technicians are on-site they can select the customer they are visiting and have a timer for how long they are on-site. At the moment we have to create a ticket and manually add a timed entry.

    Ideally this could be done on the app.

    4 votes

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    1 comment  ·  Tickets  ·  Admin →
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  8. I need to be able to manually mark Devices at "Inactive". Want to keep them for inventory, but don't want them to show up in sites or take scripts/patches. Also, this is different from retired devices, because I want it to be a manual process and just because a device hasn't been used in "X" amount of days doesn't mean it's inactive.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  9. I am unsure why you can preview in Customers but not in Devices. I am able to preview pictures in Customers but the same attachments in Devices cannot be previewed. They have to be downloaded first. There should be the ability to preview the most common types of files for any attachments across all of Atera or at least Devices. Thank you.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  10. It would be amazing to have a tool like Treesize or WizTree integrated into Atera, either in the form of a report or within a dropdown on each device. This would make alerts for low disk space much easier to manage as we can see where the majority of storage is being used up and determine whether it is required or not, all done remotely without disrupting the client.

    3 votes

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  11. Currently, the only way for engineers to check how many hours they've logged in Atera during the day is by running a report, which requires specific permissions not everyone has. This makes it difficult to track our daily time usage and manage workload efficiently. I’m proposing a simple feature that allows individual users to view their own logged hours (per day/week) without needing access to the full reports section. This would help engineers stay aware of their time tracking and improve productivity without compromising data access controls.

    3 votes

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  12. We are a global-wide company with many users from many country. We did the right configuration on every firewall following the guidelines.
    The thing is that users can use any internet at any wifi hotspots, we cannot control all routers in the world. How can Atera Agent do the self-restart when there is a connectivity problem, instead of eating full memory of the device.

    That is the Feature Request we would like to submit.

    3 votes

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  13. A report that would list all of the tickets for a date range that shows all of the ticket details. Basically a report that shows all of the details that we can see if we go to the customer, to the ticket tab, and open a specific ticket. It shows all of the updates, notes, date/time, etc that's associated with the ticket. Having a report that shows all of that detail for all tickets, with the same filters that other reports have (date range, customer, technician, etc). That would make our billing side much faster.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  14. This website is all but ignored by the dev team. just kill it so we do not get false hope.

    the dark mode request is a fiasco and honestly I give up. when my renewal comes due, I may just go elsewhere

    3 votes

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  15. I would like to have the ability to define different configuration for Splashtop depending on the Customer. Some customers don't mind Unattended access, and some want to be notified before access is granted. As well, it would be nice to use different access passwords for different Customers.

    3 votes

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  16. A precise control over the device reboot from Configuration policy

    What we need:
    We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.

    What we have in Atera through configuration policy:
    • Disable auto-restart with logged-on users
    • Restart outside of active hours
    • Restart after selected time period
    o 15 – 180 minutes
    • Allow…

    3 votes

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  17. I have created custom forms, e.g. “incident, request, change, onboarding, etc.” would like the custom form to be able to automatically link to a ticket type. For example when a “change” type ticket is chosen, the custom form I made for Change tickets is automatically selected and can’t be changed by the requestor creating the ticket. This way the correct form with the correct-custom fields is used. I am trying to move away from from creating tickets by email and using the portal and this feature would help with getting the required information for a particular ticket type. Also help…

    3 votes

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  18. If that snippet "Time Spent" would exist, you can automatically sent an e-mail to the person inside your organization with the "Total Time Spent", the moment an IT-engineer flags a ticket as resolved.
    That person can immediately start with the invoice, instead of first logging on to Atera, generate a report or open the actual resolved ticket to find out what time the IT-engineer spent, solving the ticket.
    This would save time for the person who needs to invoice all resolved tickets.

    3 votes

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  19. The ability to enable Atera Uninstall, per device. Our only option at this point is a global setting that affects all devices.

    3 votes

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  20. It would be nice to have an option to save a "Public reply" to a ticket without initiating an email to the contact, this way the notes are visible to the Client contact in the customer portal but we don't have to necessary spam the contact with technical notes via email.

    3 votes

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