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  1. When a product has been added to a ticket an icon or some indicator within that ticket should appear so you know there is product attached to that ticket and then don't have to open the products/expenses section to check for product.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. Add drive type (SSD/HDD) back to Disks on Device/Agent Page. This use to be there but it seems it has been removed. Likely added to Network Discovery to make it
    "worth the money". Please don't stiff us like this!

    4 votes

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  3. Show Open/Pending Tickets indicator on each device with hover bubble listing ticket number and hyperlink to ticket.

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  4. Salesforce is the world's #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. Salesforce is the world's #1 customer relationship management (CRM) platform.

    4 votes

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    1 comment  ·  Admin →
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  5. 4 votes

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  6. How do you get Network Discovery to work from a domain controller when Smartcard auth with rotating passwords is enabled?

    4 votes

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  7. We need to be able to run reports to find out which agents were installed during specific periods of time in the past. Currently as soon as an agent is uninstalled it no longer appears in any reports. But it is critical for MSP to be able to go back in time and find out which agents were installed between particular dates in the past.

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  8. Could you include a descriptor with the MAC address in the agent? For devices with multiple interfaces, I cannot tell which address is associated with which interface.

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  9. I've noticed that time entries always round down on the minute.

    So 1 minute 50 seconds shows as 1 minute on the time entry.
    I assume this is a visual thing on the ticket view and not how its calculated for contract billing.
    Because we can end up with times when we have a lot of small entries and if its rounded all of those down for the bill contract we could be losing out on a lot of time (money billable).

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. Uploaded scripts need to be verified safe before general release to confirm they are not opening doors to hackers or compromising systems in any way..

    4 votes

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  11. Applies to:
    Admin > Settings > Tickets
    Contacts
    Tickets

    When an email arrives to our helpdesk it creates a ticket, which in turn a response is sent to the sender by the helpdesk.
    In some cases we want to block that sender. In other cases we want the email, but an automated reply from the helpdesk creates a loop in email responses as "unmonitored email address".

    Please add additional options on the Admin > Settings > Tickets screen.
    So we can setup a few automated processes from unknown contacts (not already in our system), AND how to deal with "noreply"…

    4 votes

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    1 comment  ·  Tickets  ·  Admin →
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  12. It would be nice if there was a search button at the top of the features board. I don’t have time to scroll pages, or poke around in each category (because I don’t recall how it was classified) to find the status of a previous enhancement request.
    This page:
    https://atera.uservoice.com/forums/936306-ideas-and-feedback?filter=hot&page=2

    4 votes

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  13. Option to create custom views in all portal to view or custom fields

    4 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  14. Add option to create automation rules, to the fields of the tickets like if i chose a priority high the ticket impact is minor when i edit some field.

    or add the option that automation rules have the condition "When X Field change"

    4 votes

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    1 comment  ·  Tickets  ·  Admin →
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  15. EaseUS ToDo Backup is a full featured lower cost alternative to many of the highly overpriced backup solutions. In use at many installations with a proven history most times exceeding performance of many high priced backup solutions.

    4 votes

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  16. We roll over clients time over a quarterly cycle. Can scheduled reports have another default of the last 3 months creating. I am generating on two months but cant see what the over or underage is over a full quarter. Moving forward a quarterly client update fits in well over the year. Any report I want to be able to undertake a quarterly review.
    Can reports be made available to clients in the user portal?

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. stop email alerts for a particular device

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. The ability to have a billable time entry summary sent to the customer anytime a technician has submitted one through a ticket.

    4 votes

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  19. So I can create a ticket and schedule an item in the 365 calendar.

    But I can't create a schedule ticket in atera and create a schedule 365 calendar entry?!
    Come on. that has to be a feature ASAP.

    Schedule ticket with associated 365 calendar entry.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. When tickets are un-merged it should also un-merge the time entries that were attached to each ticket originally. Currently, all time entries stay with the original ticket after un-merging.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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