5058 results found

1. categorize contacts

   It would be very helpful is we can categorize contacts, just like in Devices or similar. We can categorize them by department, teams, etc.
   Very helpful with larger customers.

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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2. Bug Bounty Program so that the first Ateran to report a confirmed bug gets a credit on their subscription account.

   Bug Bounty Program so that the first Ateran to report a confirmed bug gets a credit on their subscription account. Helps improve the product by incentivizing reporting issues.

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3. Create Tickets For Patches

   I would like to see the option to "Create a Ticket" or have it auto create from the screen where I view the Manage Available Patches for a device. Currently there are options for GoTo Agent and Install, but I think it would be helpful to be able to have the system auto create a ticket about the patches being installed.

   This would be handy for billing purposes and just overall tracking of device updates. In a perfect world if you clicked "Install" the system would auto create and auto Complete the ticket when the patch/update was applied. OR if you wanted to defer the installation maybe add a scheduling option to it.

   I would like to see the option to "Create a Ticket" or have it auto create from the screen where I view the Manage Available Patches for a device. Currently there are options for GoTo Agent and Install, but I think it would be helpful to be able to have the system auto create a ticket about the patches being installed.

   This would be handy for billing purposes and just overall tracking of device updates. In a perfect world if you clicked "Install" the system would auto create and auto Complete the ticket when the patch/update was applied. OR if… more

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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4. Patch release date

   It would be great to know about the release date of the patch available for a system.

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5. Alert Email Notification

   Allow setting up of alert notifications to clients via email. We have requests from clients to receive device alerts on email, it would be nice to have a feature where you can set up a mail alert and recipient. We have been able to get some sort of notification via some custom automation rules, but this does not come close enough to be viable for customer use.

   We are able to do the above with comodo......

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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6. WeClap ERP integration

   Please support Weclap ERP as billing integration.
   https://www.weclapp.com/en/

   4 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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7. Integrating Atera to Autotask PSA

   A direct integration of Atera's ticketing system into Autotask PSA

   4 votes

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   0 comments  ·  Billing  ·  Delete…  ·  Admin →
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8. Indicator that product has been added to a ticket

   When a product has been added to a ticket an icon or some indicator within that ticket should appear so you know there is product attached to that ticket and then don't have to open the products/expenses section to check for product.

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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9. Add drive type (SSD/HDD) back to Disks on Device/Agent Page.

   Add drive type (SSD/HDD) back to Disks on Device/Agent Page. This use to be there but it seems it has been removed. Likely added to Network Discovery to make it
   "worth the money". Please don't stiff us like this!

   4 votes

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10. Show Open/Pending Tickets indicator

    Show Open/Pending Tickets indicator on each device with hover bubble listing ticket number and hyperlink to ticket.

    4 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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11. File transfer for Mac

    Seems like it's Windows only at the moment.

    4 votes

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12. Saleforce

    Salesforce is the world's #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere. Salesforce is the world's #1 customer relationship management (CRM) platform.

    4 votes

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    1 comment  ·  Delete…  ·  Admin →
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13. Monitor offline devices
    4 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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14. MFA for Domain Controllers

    How do you get Network Discovery to work from a domain controller when Smartcard auth with rotating passwords is enabled?

    4 votes

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    0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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15. Historical report for Agents Installed

    We need to be able to run reports to find out which agents were installed during specific periods of time in the past. Currently as soon as an agent is uninstalled it no longer appears in any reports. But it is critical for MSP to be able to go back in time and find out which agents were installed between particular dates in the past.

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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16. MAC address interface association

    Could you include a descriptor with the MAC address in the agent? For devices with multiple interfaces, I cannot tell which address is associated with which interface.

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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17. Time entries. Rounding above 30 seconds should round up and not down to the nearest minute.

    I've noticed that time entries always round down on the minute.

    So 1 minute 50 seconds shows as 1 minute on the time entry.
    I assume this is a visual thing on the ticket view and not how its calculated for contract billing.
    Because we can end up with times when we have a lot of small entries and if its rounded all of those down for the bill contract we could be losing out on a lot of time (money billable).

    4 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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18. Uploaded or contributed scripts need to be verified

    Uploaded scripts need to be verified safe before general release to confirm they are not opening doors to hackers or compromising systems in any way..

    4 votes

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    0 comments  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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19. Email from unknown Contacts and noreply@

    Applies to:
    Admin > Settings > Tickets
    Contacts
    Tickets

    When an email arrives to our helpdesk it creates a ticket, which in turn a response is sent to the sender by the helpdesk.
    In some cases we want to block that sender. In other cases we want the email, but an automated reply from the helpdesk creates a loop in email responses as "unmonitored email address".

    Please add additional options on the Admin > Settings > Tickets screen.
    So we can setup a few automated processes from unknown contacts (not already in our system), AND how to deal with "noreply" addresses.

    Add the ability to add a list of possible email combinations with wild cards:
    "noreply@*"
    "no-reply@"
    etc

    Create the ticket, but send the email alert to a specified Technician ONLY (not the sender).
    When the ticket is created from an unknown Contact, automatically set Silent status, and DO NOT add Portal Access for that email.
    This allows the Technician to make the final determination if the email is valid or Spam/Junk mail.

    It would be helpful if we had additional options on the Contact screen also.
    Add "silent" and an option to REMOVE Portal Access.

    Applies to:
    Admin > Settings > Tickets
    Contacts
    Tickets

    When an email arrives to our helpdesk it creates a ticket, which in turn a response is sent to the sender by the helpdesk.
    In some cases we want to block that sender. In other cases we want the email, but an automated reply from the helpdesk creates a loop in email responses as "unmonitored email address".

    Please add additional options on the Admin > Settings > Tickets screen.
    So we can setup a few automated processes from unknown contacts (not already in our system), AND how to deal with "noreply"… more

    4 votes

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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20. Option to create custom's view

    Option to create custom views in all portal to view or custom fields

    4 votes

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    0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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