5088 results found
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email encryption
Would be nice if all ticket emails to clients are all encrypted end to end in order to provide users with passwords and other sensitive information.
4 votes -
workfromhome whitelabel
It would be great to whitelabel the WorkFromHome portal. I already pointed a URL from our site using the cname but we should be able to change the Atera logo to our company logo with these client facing pages.
4 votes -
Enable "Additional Rates" on Block Money contract
Enable "Additional Rates" on Block Money contract for those of us that bill our customers multiple discounted rates for pre purchased Blocks of Money. It should be similar to the Additional Rates for Hourly contract type, that allows multiple selections.
4 votes -
ability to attach device
In the vein of ITIL it would be nice to be able to attach device(s) as assets to tickets and then be able to view associated tickets when looking at a device. also a report showing problematic devices based on number of tickets would then be nice
4 votes -
Pagination Improvements
Where Pagination is applicable, can we add the ability to change the default view of 10, 25, 50, etc?
Ability to be able to save our preference in Settings.
Add Pagination and quick filter box to Devices Tab.
4 votes -
Timeout for monitoring
We monitor a couple hundred SNMP devices and websites and sometimes it alerts that a device is down but we can still reach it anyway.
Therefore, we would like to be able to adjust the timeout for monitoring these devices (e.g. check SNMP device every 5min or something)4 votes -
Add at least a second agent for network discovery
In order to have information for small networks because if an employee is on vacation and therefore the machine is off, we would have another machine chosen as an agent to receive the information
4 votes -
Script Output for Performance and Threshold Monitoring
Execute a custom script and the output generated should be used to generate thresholds and performance monitoring.
4 votes -
OID reporting
It would be nice to have the ability to create reports on SNMP devices,based on OID's outputs. For example I ahev a client that i charge per scanned pages. He has 70 scanners. Now I can get the counter but i have to manually gather the information from each SNMP device
4 votes -
categorize contacts
It would be very helpful is we can categorize contacts, just like in Devices or similar. We can categorize them by department, teams, etc.
Very helpful with larger customers.4 votes -
Bug Bounty Program so that the first Ateran to report a confirmed bug gets a credit on their subscription account.
Bug Bounty Program so that the first Ateran to report a confirmed bug gets a credit on their subscription account. Helps improve the product by incentivizing reporting issues.
4 votes -
Create Tickets For Patches
I would like to see the option to "Create a Ticket" or have it auto create from the screen where I view the Manage Available Patches for a device. Currently there are options for GoTo Agent and Install, but I think it would be helpful to be able to have the system auto create a ticket about the patches being installed.
This would be handy for billing purposes and just overall tracking of device updates. In a perfect world if you clicked "Install" the system would auto create and auto Complete the ticket when the patch/update was applied. OR if…
4 votes -
Patch release date
It would be great to know about the release date of the patch available for a system.
4 votes -
Alert Email Notification
Allow setting up of alert notifications to clients via email. We have requests from clients to receive device alerts on email, it would be nice to have a feature where you can set up a mail alert and recipient. We have been able to get some sort of notification via some custom automation rules, but this does not come close enough to be viable for customer use.
We are able to do the above with comodo......
4 votes -
WeClap ERP integration
Please support Weclap ERP as billing integration.
https://www.weclapp.com/en/4 votes -
Integrating Atera to Autotask PSA
A direct integration of Atera's ticketing system into Autotask PSA
4 votes -
Indicator that product has been added to a ticket
When a product has been added to a ticket an icon or some indicator within that ticket should appear so you know there is product attached to that ticket and then don't have to open the products/expenses section to check for product.
4 votes -
Add drive type (SSD/HDD) back to Disks on Device/Agent Page.
Add drive type (SSD/HDD) back to Disks on Device/Agent Page. This use to be there but it seems it has been removed. Likely added to Network Discovery to make it
"worth the money". Please don't stiff us like this!4 votes -
Show Open/Pending Tickets indicator
Show Open/Pending Tickets indicator on each device with hover bubble listing ticket number and hyperlink to ticket.
4 votes -
File transfer for Mac
Seems like it's Windows only at the moment.
4 votes
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