The new ticket tabs are a nice feature, I just have some suggestions for how they could be improved:

-Have the details for each tab start with the ticket title rather than the reference number; currently when I have several tabs open all I see is the # reference number for each one which makes it difficult to find the particular ticket I want to switch back to without hovering over each one to see the full title.

-Have the customer logo appear as the icon on each ticket tab; this would make it much easier to quickly identify the ticket you're looking for.