4727 results found
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Removal of Knowledge Base from Customer Portal
Would like to have the flexibility to remove the knowledge base from within the customer portal.
3 votes -
Email notifications when agent is installed or uninstalled, now and not later!
Since we've been waiting for years for get basics in a RMM like password protected uninstalls of Atera agents, and with Atera being used to track the number of devices that might need to be used to invoice a customer for support, we need an immediate stop-gap measure of ability to get an email notification or generate a report of when an agent is installed or uninstalled compared to a previous date.
Counting 1000's of devices between customers and comparing it against a list of 1000's of devices on those customers previous billing cycle is insane.
Do this right away,…
3 votes -
Allow us to place Fields anywhere in Ticket and be able to remove Product Family
Allow us to place Fields anywhere in Ticket and be able to remove Product Family
3 votes -
More visibility for when an agent is offline
More visibility for when an agent is offline. For example, out of 35 devices are working fine, 5 devices that are not, and i have 0 visibility to see why, so i'm in a blind spot where the customer is telling me that it is online and trying to reach out to Atera AWS site but i have no visibility. Need better ways to view the logs and i can't troubleshoot.
3 votes -
Site removal impacting assigned devices
Hello,
currently removing site deletes all agents assigned to it, we should have an option to move them to temporary group right before deleting them.3 votes -
offline and failed
I do daily patching on my devices. Since not all devices are always online at the time the report ist generated, it would be nice to see a difference in the generated report between a device, where the installation failed and those, which were just offline.
3 votes -
Titan HQ
Would like to see a Third-party app integration for Titan HQ. Personally, I like the idea of having these third-party apps in the Atera portal, and I do not find a solution for Spam/Encryption/Archiving without having to go out of the eco system.
3 votes -
Batch import SNMP (and HTTP, etc.) devices via a .CSV
Batch import SNMP (and HTTP, etc.) devices via a .CSV
This is a feature that should be standard of all RMM providers.
3 votes -
Simple Ticket Reminders for Technicians
How nice would it be if there was a SIMPLE way on a ticket to establish a reminder (every x hours, days. etc) without having to set up elaborate time-based automations that are based on triggers. I can have a large number of tickets for many clients and if I can tell Atera to send an email or text reminder that I have "stale" tickets that have not seen activity, that would be quite nice. Sometimes nerds like me are scatterbrained and need notifications/reminders in my face to act on a ticket that got lost in the queue.
3 votes -
Carbon Black
Carbon Black
3 votes -
Laptop Lockdown
With more users working remote, it would be nice to be able to lock a laptop so it cannot be used from the dash. Similar with what you can do with iPhones if it is lost or stolen. Once locked, we should be able to enter a password or remove lock from device dashboard.
3 votes -
Select multiple tickets after searching
Select multiple tickets after searching, this option is not available. Cleaning up the ticket queue is pain. The ticket queue is missing basic functions.
3 votes -
New Ticket description - able to set as internal note
When creating a new ticket in Atera (not via mail), have the ability to have the description field as an internal note.
This way our first line could give a detailed description when creating the ticket for our other lines to follow up without giving this info to the contact.
3 votes -
3 votes
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supress alerts
Can you please add the ability to suppress/alerts for devices indefinitely? At the moment the longest I can set it is 5 hours which is annoying for devices that I need to have alerts stop for.
3 votes -
Drag and drop tickets to arrage thier oreder
We shold be able to arrange our tickets with the maximum flexibilty.
It would be greate if we could just arange them by dragging and droping them.In adittion it would be helpful if we could list acording to Assigned Technician and other fields on the Tickets pane.
3 votes -
SLA in other Tabs
Dear Atera & Community,
The idea behind this post is to get the SLA timer back in other tabs such as Outstanding. Since we ourselves use custom activity statuses like "In progress" which use the status behavior "Pending" for clarity it would still be good to know what the current SLA status is in order to recognize customers without a service contract or customers with a higher contract or higher problem. Due to the fact that this is not possible, the ticket system will sooner or later become very confusing, which of course should not be the goal of ATERA.…
3 votes -
Improved Drive Data
Configure the atera dashboard to recognize OneDrive and GDrive Mapped Drives and display additional relevant cloud drive details. This should show not only show details about the normal Onedrive,onedrive for business, but in addition recognize the difference between mapped drives, such as the g drive from google drive. (ref: How to Add a Shared Google Drive to Windows File Explorer (howtogeek.com)
3 votes -
Create contacts from the asset flow
Being able to create a new contact from the assets flow so if I started to work on an asset and then realize I don't have a contact, I don't have to go out of the flow.
3 votes -
Option to Disable ChatGPT in Atera.
While the risks of ChatGPT and AI are still being identified, Atera should implement an On\Off button, giving organizations the ability to turn off ChatGPT until they are comfortable with the risks.
3 votes
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