4727 results found
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Individual contact notes and contanct/customer schedule entry
Although potentially niche, it would be nice to have individual contact notes to document things like hours, work days, multiple positions, position changes, what the contact manages for larger companies, typical problems, the list is very large. Having a general note area that looks neat would be extremely useful for providing the fastest and best service. A easy to edit availability schedule for calls or in office times to troubleshoot hardware would be extremely beneficial to help plan out the day.
3 votes -
email templates
Add a CC line in email templates.
3 votes -
remove default ticket
Just a small thing. When creating a ticket, can we see a entire cascaded list of the Parent and sub parent values in one go in Product Type.
For example.
M365
EndPoint Manager
Exchange Online
SharePoint
BACKUP SERVICES
Veeam 365
Veeam Cloud ConnectRather than having separate drop-downs for selection.
3 votes -
Ability to search for Time Entries in Search bar
Search bar: need to be able to search for time-entries on tickets.
3 votes -
Ability to end someone's remote connection
Ability to kick off someone from their remote connection
3 votes -
bulk ticket upload
It would be nice to be able to create multiple tickets (especially scheduled tickets) by uploading a csv.
3 votes -
Folders in Mobile app
Folders in Mobile app
3 votes -
Ability to create my own threshold alerts without the categories
Ability to create my own threshold alerts without the categories
3 votes -
Individual alert options
Now you can only choose if you want sound alerts on/off for both warnings and critical alerts. I would like to see this option to be individual so you can turn off warnings but turn on critical alerts sound warning.
Or add custom sounds so you can set up a silent sound for a warning.
3 votes -
Sales/Billing
More Billing or have a sales section options
-Create/Edit/Delete Estimates and ability to send to customer/contacts
-Create/Edit/Delete Proposals and ability to send to customer/contacts
-Create/Edit/Delete Credit notes and ability to send to customer/contacts3 votes -
Online timeline
Could an option on the device management page be made available which shows a devices uptime. For instance, it shows when the device was online, how long for, and when it went offline?
3 votes -
Network Discovery IP Down or No Reply
The ability to select IP's within a network discovery site (POE Cameras in this example), and create an alert that the IP has not communicated within a selectable amount of time, even if its a 24 hour window. Just something along those lines.
3 votes -
Expand the description box within an asset
Expand the description box within an asset
3 votes -
Advanced reports: Hardware inventory
Advanced reports: The 1 non-ticket related dashboard that you give everyone for free “Hardware Inventory” the overall windows PC count when you drill down shows the same pc on multiple rows – once for each hard drive that it has – can this be fixed ?
3 votes -
Manage available patches in folder under customer
On the device page there is a manage available patches button, but when going tin to folders this is not available.
It would be very helpful to have this option under folders as well.3 votes -
Self-healing tickets
Self-healing tickets
3 votes -
OS Patching Report
List unapplied operating system patches by computer.
3 votes -
Allow More Granular Control Over Remote Access
We need the ability to have more granular control on what "remote manage" means. Currently we cannot give our technicians the ability to manage servers because it's all or nothing. We don't want them to have SYSTEM level command line access when all they need to do is occasionally remote into a service account.
3 votes -
It would be nice to be able to choose which page comes up immediately when you log in, for instance to see Tickets rather than Dashboard.
It would be nice to be able to choose which page comes up first when you log in, for instance Tickets rather than Dashboard.
3 votes -
Allow ticket Creation when the send-to address is in the BCC Line
Currently Automatic ticket creation https://support.atera.com/hc/en-us/articles/360012444033-Forward-Email-for-Automatic-Ticket-Creation-in-Atera does NOT happen if the @ticketing.atera.com address is on the BCC line of the email. Sure, it works fine on TO: and CC: but if you want to sneak in a ticket on your reply email by BCC'ing the forwarding email, it will just get black-holed by Atera, and no ticket will be created.
3 votes
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