4902 results found
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Value parsing in OID values
It should be possible to parse specific parts of OID values. Some manufacturers return strings with units in them e.g. "12 PERCENT". Parse the value of that string and cast it to easy comparable data types.
3 votes -
Disk exclusion based on size.
Ignore disk smaller than x GB to ignore recovery or USB license keys.
3 votes -
Automatic logon to Windows device using password creds
Provide a way to automatically log into a Windows device (using creds saved for that device / customer /overall, as stored in the Password feature). For example, feed those creds to Splashtop automatically.
3 votes -
AI capabilities for customer portal password: change domain
AI capabilities for customer portal password: Ability to change the domain password from the customer portal. Not just the local password
3 votes -
Separate permission to manage threshold profile
Separate permission to manage threshold profile
3 votes -
Buton in the Customer Portal with the generated link
Hi,
i would like to recommend you the following:
For the Work from Home settings, when you activate an access from home to a customer for a device, this will generate a login link that you have to share with the customer... In my opinion it could be better in the customer portal of that customer when you activate this option for him and one device of him
this has to automatically appear in his customer portal, like to get a generated button named login to PC xxx what ever his machine is called and skip the sharing part and…3 votes -
Due date report and dashboard
In the ticket there is a "due date" field. There seems to be no logic set up behind it. We would like to utilize the Due Date to assign a task/project task (not related to an SLA) so we can track items and set goals for the assignee. Not having a way to notify the assignee a due date is approaching or past due makes it difficult for users to manage their tickets. If the Due date would also display in the dashboard, send a email notification to assignee or be included in a report. This will also help Managers…
3 votes -
Techdata integration
Techdata integration
3 votes -
Peripheral detection?
Allow agent to gather and report any peripheral data (SN / Model #) for easy inventory and checking based off one device.
Example:
"What does John A. have connected to his laptop?"
Peripherals:
Acer K202HQL, Logitech MK2703 votes -
See authors of scripts
I would like to see who has created a particular script.
3 votes -
train AI bot on company site for tone
Hello! I was wondering if it would be possible to point our AI agent at our own website to have it base its tone off our existing writing so that it interacts with end users with the same tone and verbiage that we use.
3 votes -
Make an option for tickets the default mobile view upon opening
When going into the app, make an option for what opens first. We only need the ticket system and it's a pain for an extra step.
3 votes -
Eset for australian clients
Eset for australian clients
3 votes -
Would be nice to duplicate a classic reports and then modify it in the Advanced Report Editor
Would be nice to duplicate a classic reports and then modify it in the Advanced Report Editor
3 votes -
Recent Processes to csv
Hi, it would be interesting to have the possibility to export the operations carried out for each customer, patch and software installation, in csv format. In order to give well-defined feedback on the work done to the client in question.
3 votes -
Atera to have its own Database of OIDs
Atera to have its own Database of OIDs
3 votes -
Ability to search a device based on a specific model.
Ability to search a device based on a specific model. This is not possible in the advanced search on the Device tab
3 votes -
Monitoring Alerts Separate from Threshold Alerts
For computers that have "availability monitoring" enabled, add an option to send those alerts to a different email address than what's listed under the Threshold alerts. This way, we can have separate notification when a computer is offline, rather than mixed up with all of the other threshold alerts.
3 votes -
timemachine Backups
Someway to view the timestamp the last timemachine backup occured on a Mac agent
3 votes -
Device Import for onboarding new customers
I keep asking for this and seems like an easy lift. When I onboard new customers it would make life so much easier if I could import customer device inventory into the system. Some of my customers have 100's of devices and it is time consuming to add them one at a time!!
3 votes
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