4727 results found
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AI Automated Ticket Replies
AI Automated Ticket Replies: to create an automated reply to a customer based on their request. To ask basic questions. Email template in the ticket automation rules is good but it would be nice that AI would create a response and send it to the customer
3 votes -
paypal integration
API access with PayPal Manage API credentials to integrate your PayPal account with your online store or shopping cart.
3 votes -
editing contact information
It would be nice to be able to update contact information in real time, so when you type in the information and click on the checkmark it updates and gives you a confirmation that the editing took hold. I have tried editing contact information for customer contacts and I have to go back in several times to get it to "take".
3 votes -
Bypass SLA and scedule specific date + add this field to API
There is no easy way, inside Atera, to scedule a date of work or planned date of work. Using SLA always is a pain and not relevant of all ticket and jobs to do. also, adding that colum in ticket with easy access to change the date and filter by date would be awesome.
3 votes -
fix the monitoring history graph. Seriously
When I create an agent while it is still offline the history graph will show 'Up' even though the status of the device is offline. Support calls this the designed behaviour which I find really weird. An offline device should show offline until it has been online.
3 votes -
Ability to create different round-robins for tickets
Ability to create different round-robins for tickets.
We have technicians that are on different shifts and we would like to assign it as such3 votes -
Add toolkit menu to the agent so users can pick from pre-programmed commands
Add a menu to the agent where the users can perform basic troubleshooting tasks "CLI PS1 commands" curated by us so they can do a DNS flush without intervention of a technician.
3 votes -
Hebrew
Support Hebrew language through the system.
3 votes -
Associate Atera install with the same agent in the app
I've had to reinstall Windows on several computers and it would be optimal if, instead of adding the device as a brand-new agent, there were an Atera install package that could be downloaded from a specific agent in the app so that the device would stay associated with the same info in Atera.
For example, if I reinstall Windows on agent PC-100, I would like to be able to reinstall the Atera agent on PC-100 and not have two PC-100 devices in the Atera app.3 votes -
Device check in missed notifications.
It would be helpful to be able to trigger an alert if a device hasn't checked in for a period of time.
E.g., if a laptop has been offline form more that 10 days it may be worth triggering and alert to make sure the agent is installed and functioning correctly. Currently this requires a manual check.
3 votes -
Knowledge base overhaul + Numbering and sequence
Please add the ability to sort the categories (Numberung, sequence)
Also make a full overhaul of the Interface it looks like 2010. Simplicity and realtime movement of Articles to Customers, Sections, BusinessUnits.3 votes -
Have the ability to display notes in the REVERSE order of creation
Would it be possible to have an option to read the notes in the reverse order of creation please ?
From the last created to the first please ?
It will be more efficient for our technicians !
As it is impossible to assign several technicians for a ticket, our service passes the baton from one technician to another.
The new technician MUST move to the last note to know his task!3 votes -
Atera should provide generic 'How To' KB articles for the common user so we, the MSP, don't have to start from scratch.
For the MSP just starting out, there are a ton of task we must complete in Atera as well as onboarding clients, marketing, billing, etc. One less thing on our plate! And please update the KB section.
3 votes -
password delete customer
Please put password to delete Customer. It is dangerous even though already got confirmation to delete.
3 votes -
Highlight note at top of the device page
For Example: A customer has a device with a S.M.A.R.T problem and want to change it in a few weeks. So it would be nice, to add a note at the top, so other technicians are informed quickly.
3 votes -
Undo Send Email
A timer to click Undo when sending an Send Email (similar to Gmail). A 10 or 15 second timer where you can quickly undo the sending of an email when you accidently send a note instead of an email or send a partially complete email would be very helpful.
3 votes -
Windows Old version alert
Hello,
Currently there are operating systems that are out of support (for example Windows 7), but many customers still keep this OS and when new devices are added we often don't see that they have these old OS.
It would be nice to have an alert which warns that they have this old OS.
Thank you!
3 votes -
API Create Ticket
Create Ticket on the API can only do Single Line, it would be good to add the ability to put switches in to add new lines or even html tickets.
3 votes -
Carbonite Integration
Carbonite Integration
3 votes -
Legacy OS Agent
Please provide an option for a legacy OS agent. even if that agent doesn't have all the capabilities of the current agent, it would be nice to have some limited features and monitoring for our Servers that are in a static configuration and cannot be upgraded.
3 votes
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