4904 results found
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Show customer attachments in mobile app
With the attachment section in a customer, we have thought about using this for remote clients to help them locate their servers and network and having a picture to guide them really helps a lot, especially for techs who havent been to the client site before. This attachment section is very helpful! However it does not seem to be present in the mobile app and this would be great to have as the mobile app is more convenient than logging in with a computer.
3 votes -
While a technician is establishing a connection with a device, Splashtop currently does not provide information about the specific user who
While a technician is establishing a connection with a device, Splashtop currently does not provide information about the specific user who is already logged in. Instead, it only indicates that another user has connected. It would be highly beneficial if Splashtop could include the feature of displaying the name of the other user. This addition would facilitate improved team coordination, enabling direct communication with the individual as required. We have prior experience with the N-Able product, which offers this functionality. Thus, we suggest incorporating a similar feature here. Your consideration in this matter would be greatly appreciated.
3 votes -
Working with automation profiles via API.
Working with big amount of machines through webpage is very slowly and uncomfortable. But for now it is the only way to work with automation profiles.
Could you add an option to work with automation profiles via API?
To get all names of existing profiles, to get information about some particular profile, to get list of endpoints which are applied to it, to add some new or exclude some of them from particular profile and so on... It would be nice to work with it from PowerShell instead of waiting for loading page with each of these requests.
Thanks in…3 votes -
Monitor local log files (syslog, etc) with Agent via Regex and alarm
Want to setup the agent to monitor local log files for specific regex entries as part of the alerting function.
3 votes -
User activity tracking
Nothing privacy breaking or intrusive but the ability to see where and when a user logged in and when they logged out showing some basic level of activity. If you have to do forensics or look for trouble on all users computers this would be really helpful. Also if you have to prove for some reason a person was logged in you can run a report.
3 votes -
Ability to modify forgot password email template
I love that Atera has customizable email templates - we've built out a good collection of these already for various responses that our users will get from Atera in their inboxes.
One very lacking email capability however is there is no ability to modify the template for the forgot password process.
As it stands, this current stock template has 3 of the "red flags" that we train our users against in our Security Awareness Training, due to how it's worded and how links are presented.
Could we please have the ability to modify this email template as well?
3 votes -
Tickets tabs
Tickets tabs
3 votes -
threshold : list the servers according to their profile
Hello,
We find that servers do not have a "Threshold Profile".
From my exchange with support, there is no solution to list servers without a profile or with a specific profile like "None" or whatever.
Can you add this function please.
Waiting for your return,
3 votes -
Filter out offline devices from the patching report so we can get a more accurate report
Filter out offline devices from the patching report so we can get a more accurate report
3 votes -
Salesforce Integration in Ticketing and Customer Relations
As a company, we have different departments that have different purposes. On the MSP side, having an RMM software like Atera is 100% critical, however it is hard to convince the higher-ups to pay for such a software when it overlaps so heavily with the CRM softwares like Salesforce. Instead of having the softwares overlap, have the softwares integrate. CRM, specifically Salesforce, integration with Atera would turn the conversation from "use Atera INSTEAD of the software you've been using for years for 90% of the company" to "use Atera ALONGSIDE Salesforce".
It should seamlessly sync ticketing, contracts and SLA's, customer…
3 votes -
Ticket automation rules for time base conditions scenarios
Ticket automation rules for time base conditions:
Rule 1:
For Open status tickets, existing or new - 3 day no comment or update - either internal comment or public reply, send an email.Rule 2
For 15 day Pending status ticket no comment – For tickets that have been in in pending state for 15 days and haven’t had a internal comment or public reply send an email.Rule 3
Pending 12 day reminder for the 15 day no comment or update. So the same as Rule 2 but at 12 days which send an email to the technician who…3 votes -
Retrive SNMP device oid and value with API
It would be very useful to be able to retrive via API device data, like SNMP, oid and current value
3 votes -
to keep tickets once customer closed
I would be nice to be able to keep any tickets from a closed customer.
Actually, closing a customer mean to delete any datas (computers but also tickets).
But any tickets is important for the records.
Thanks :)3 votes -
Time entry on customersite check box
The option to have a checkbox in the time entry window to check if a time entry is done on the customersite.
Right now, the only way to have a time entry be checked as on customersite is by creating a time entry with the mobile app.
But as soon as it is edited with my workstation trough the webapp it will be unchecked from on customer site.
Best way is to just be able no matter the app or platform to check a box to mark the time entry as being done on the customer site or not.
3 votes -
Notification about pending device reboot
Notification in atera backend (and via email) about pending device (especially server) reboot after patch installation
3 votes -
eset for south africa
eset for south africa
3 votes -
To the right of Metics it would be nice to have a dropdown that let you pick between different metrics that we could see.
The default being the Mem & CPU that's currently shown.
In the drop down you would have Temperature, which might shows the line graph for CPU temperature, HD Temperature. Another option in the dropdown would would graph maybe disk usage or something.3 votes -
Allow Linux computers the ability to be a monitoring agent for SNMP, Network Discovery, etc. devices?
We would like to put our own linux system at a users site to monitor SNMP instead of relying one of the clients systems.
3 votes -
Alert For Expiry Date In Assets
Alert options for expiry dates added to assets.
3 votes -
Hello Team, Its very important t to have multiple expiration notification (Seperate for each customers for that customer binded contracts)
Hello Team,
Its very important t to have multiple expiration notification (Seperate for each customers for that customer binded contracts) option when we mange customer contracts with different products like Microsoft, Adobe and other softwares.
Example : For customer A we have a contract with a software support , then expiration notification prior to 1 month of next renewal should go to our admin email ID and customer accounts. Same way for customer B , our admin email and Customer B accounts like. Its very critical when you have contracts management.
Please have a look and update with priority.
3 votes
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