4903 results found
-
Improved Drive Data
Configure the atera dashboard to recognize OneDrive and GDrive Mapped Drives and display additional relevant cloud drive details. This should show not only show details about the normal Onedrive,onedrive for business, but in addition recognize the difference between mapped drives, such as the g drive from google drive. (ref: How to Add a Shared Google Drive to Windows File Explorer (howtogeek.com)
3 votes -
Create contacts from the asset flow
Being able to create a new contact from the assets flow so if I started to work on an asset and then realize I don't have a contact, I don't have to go out of the flow.
3 votes -
Option to Disable ChatGPT in Atera.
While the risks of ChatGPT and AI are still being identified, Atera should implement an On\Off button, giving organizations the ability to turn off ChatGPT until they are comfortable with the risks.
3 votes -
AI Automated Ticket Replies
AI Automated Ticket Replies: to create an automated reply to a customer based on their request. To ask basic questions. Email template in the ticket automation rules is good but it would be nice that AI would create a response and send it to the customer
3 votes -
Ticket status color change
The ability to change the color on a status. For example, open ticket (Green), pending ticket (Orange), On hold or Onsite Request ticket ( Red). The current status are all orange.
Just easier on the eyes when closing 40-50 tickets a day.
3 votes -
paypal integration
API access with PayPal Manage API credentials to integrate your PayPal account with your online store or shopping cart.
3 votes -
editing contact information
It would be nice to be able to update contact information in real time, so when you type in the information and click on the checkmark it updates and gives you a confirmation that the editing took hold. I have tried editing contact information for customer contacts and I have to go back in several times to get it to "take".
3 votes -
Bypass SLA and scedule specific date + add this field to API
There is no easy way, inside Atera, to scedule a date of work or planned date of work. Using SLA always is a pain and not relevant of all ticket and jobs to do. also, adding that colum in ticket with easy access to change the date and filter by date would be awesome.
3 votes -
KB Article Import
Having the ability to import existing KB articles set to a company's specific format.
We have a How to guide format that we use. Currently, I have to attach the pdf file to the article telling the customer to "Please see attached PDF."3 votes -
fix the monitoring history graph. Seriously
When I create an agent while it is still offline the history graph will show 'Up' even though the status of the device is offline. Support calls this the designed behaviour which I find really weird. An offline device should show offline until it has been online.
3 votes -
Remotely allow installation of reviewed and approved software to non admins
Allow dashboard notification for users attempting to install their own software, that do not have administrative permissions to do so. Give technicians the ability to review and then authorize installation that would "temporarily" grant admin permissions to that specific instance
3 votes -
Ability to create different round-robins for tickets
Ability to create different round-robins for tickets.
We have technicians that are on different shifts and we would like to assign it as such3 votes -
Add toolkit menu to the agent so users can pick from pre-programmed commands
Add a menu to the agent where the users can perform basic troubleshooting tasks "CLI PS1 commands" curated by us so they can do a DNS flush without intervention of a technician.
3 votes -
Hebrew
Support Hebrew language through the system.
3 votes -
Associate Atera install with the same agent in the app
I've had to reinstall Windows on several computers and it would be optimal if, instead of adding the device as a brand-new agent, there were an Atera install package that could be downloaded from a specific agent in the app so that the device would stay associated with the same info in Atera.
For example, if I reinstall Windows on agent PC-100, I would like to be able to reinstall the Atera agent on PC-100 and not have two PC-100 devices in the Atera app.3 votes -
ticket automation rules based on tags
ticket automation rules based on tags
3 votes -
Device check in missed notifications.
It would be helpful to be able to trigger an alert if a device hasn't checked in for a period of time.
E.g., if a laptop has been offline form more that 10 days it may be worth triggering and alert to make sure the agent is installed and functioning correctly. Currently this requires a manual check.
3 votes -
Knowledge base overhaul + Numbering and sequence
Please add the ability to sort the categories (Numberung, sequence)
Also make a full overhaul of the Interface it looks like 2010. Simplicity and realtime movement of Articles to Customers, Sections, BusinessUnits.3 votes -
Have the ability to display notes in the REVERSE order of creation
Would it be possible to have an option to read the notes in the reverse order of creation please ?
From the last created to the first please ?
It will be more efficient for our technicians !
As it is impossible to assign several technicians for a ticket, our service passes the baton from one technician to another.
The new technician MUST move to the last note to know his task!3 votes -
Atera should provide generic 'How To' KB articles for the common user so we, the MSP, don't have to start from scratch.
For the MSP just starting out, there are a ton of task we must complete in Atera as well as onboarding clients, marketing, billing, etc. One less thing on our plate! And please update the KB section.
3 votes
- Don't see your idea?