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5040 results found

  1. There are some clients where I cannot change or disable IPV6. This has broke Network Scanning. I need Network Discovery to have an option to "Use IPV4" only.

    3 votes

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  2. Custom fields for contacts.
    Ability to create One custom field that has a Multi Check box feature. Ability to select multiple checkboxes at one time. Example (all boxes can be checked) Main POC, Champion, Accounting POC, Purchasing POC, Champion POC, Technical POC

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  3. The ability to pull information from scripts that have been run via Atera and then publish the content to a custom field.

    An example would be to run a script to change the local admin password everyday, and then publish that new password to a custom field for that device in Atera.

    We have seen with other RMM vendors via other MSPs that this is achieavble.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  4. Hello,

    Is there any way to get notification for every hour for "Machine status unknown"?
    The Atera notification "Machine status unknown - agent has not established communication within the expected interval." was sent only once per server. This should be sent every hour while the server is offline

    Regards,
    Valentinos Koutsoftis

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  5. With the attachment section in a customer, we have thought about using this for remote clients to help them locate their servers and network and having a picture to guide them really helps a lot, especially for techs who havent been to the client site before. This attachment section is very helpful! However it does not seem to be present in the mobile app and this would be great to have as the mobile app is more convenient than logging in with a computer.

    3 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  6. While a technician is establishing a connection with a device, Splashtop currently does not provide information about the specific user who is already logged in. Instead, it only indicates that another user has connected. It would be highly beneficial if Splashtop could include the feature of displaying the name of the other user. This addition would facilitate improved team coordination, enabling direct communication with the individual as required. We have prior experience with the N-Able product, which offers this functionality. Thus, we suggest incorporating a similar feature here. Your consideration in this matter would be greatly appreciated.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  7. Working with big amount of machines through webpage is very slowly and uncomfortable. But for now it is the only way to work with automation profiles.

    Could you add an option to work with automation profiles via API?
    To get all names of existing profiles, to get information about some particular profile, to get list of endpoints which are applied to it, to add some new or exclude some of them from particular profile and so on... It would be nice to work with it from PowerShell instead of waiting for loading page with each of these requests.
    Thanks in…

    3 votes

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  8. Time Entries description on the Timesheet report shows all line as one paragraph instead of breaking it down which makes it difficult to read.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Reports/Dashboard with all the available patches

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. Want to setup the agent to monitor local log files for specific regex entries as part of the alerting function.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. Should have custom read/contribute/modify/delete access for Knowledgebase.

    3 votes

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  12. I really like what you've done so far with the ticket automation rules - we've found a lot of use already in the current capabilities.

    Could you please consider adding CC: actions to ticket automation? Specifically, the ability to strip CC:'s, and add CC:'s based on conditions.

    In our specific scenario:
    We have some routine ticket emails for employee changes/terminations that are sent to the helpdesk. All are titled consistently enough where we could build the condition we need to work off of. The ticket email typically contains about 20ish other personnel that do not need to be involved in…

    3 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  13. I love that Atera has customizable email templates - we've built out a good collection of these already for various responses that our users will get from Atera in their inboxes.

    One very lacking email capability however is there is no ability to modify the template for the forgot password process.

    As it stands, this current stock template has 3 of the "red flags" that we train our users against in our Security Awareness Training, due to how it's worded and how links are presented.

    Could we please have the ability to modify this email template as well?

    3 votes

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  14. Tickets tabs

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. Hello,

    We find that servers do not have a "Threshold Profile".

    From my exchange with support, there is no solution to list servers without a profile or with a specific profile like "None" or whatever.

    Can you add this function please.

    Waiting for your return,

    3 votes

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  16. Filter out offline devices from the patching report so we can get a more accurate report

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. As a company, we have different departments that have different purposes. On the MSP side, having an RMM software like Atera is 100% critical, however it is hard to convince the higher-ups to pay for such a software when it overlaps so heavily with the CRM softwares like Salesforce. Instead of having the softwares overlap, have the softwares integrate. CRM, specifically Salesforce, integration with Atera would turn the conversation from "use Atera INSTEAD of the software you've been using for years for 90% of the company" to "use Atera ALONGSIDE Salesforce".

    It should seamlessly sync ticketing, contracts and SLA's, customer…

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. Ticket automation rules for time base conditions:

    Rule 1:
    For Open status tickets, existing or new - 3 day no comment or update - either internal comment or public reply, send an email.

    Rule 2
    For 15 day Pending status ticket no comment – For tickets that have been in in pending state for 15 days and haven’t had a internal comment or public reply send an email.

    Rule 3
    Pending 12 day reminder for the 15 day no comment or update. So the same as Rule 2 but at 12 days which send an email to the technician who…

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. It would be very useful to be able to retrive via API device data, like SNMP, oid and current value

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  20. I would be nice to be able to keep any tickets from a closed customer.
    Actually, closing a customer mean to delete any datas (computers but also tickets).
    But any tickets is important for the records.
    Thanks :)

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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