I really like what you've done so far with the ticket automation rules - we've found a lot of use already in the current capabilities.

Could you please consider adding CC: actions to ticket automation? Specifically, the ability to strip CC:'s, and add CC:'s based on conditions.

In our specific scenario:
We have some routine ticket emails for employee changes/terminations that are sent to the helpdesk. All are titled consistently enough where we could build the condition we need to work off of. The ticket email typically contains about 20ish other personnel that do not need to be involved in the "ticket fodder" emails while we work the ticket; and, we have a couple users that we add to this ticket as well. If ticket automation could handle this, we wouldn't have to do what we do manually:

Remove all unnecessary CC's from the ticket to cut down on ticket noise.
Add two CC's to the ticket so they are in the loop on EE changes/terminations

That's just one scenario, we have several other ways we would use this if the ability was there.

Thanks for considering!