4689 results found
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anti abuse mechanism needs to list offending account
I keep getting a message that says I should buy another license. The KB leads me to believe this message appears when techs log in from multiple locations at the same time. I would like to see a list of the offending accounts.
3 votes -
Cloudradial
I would like Atera to integrate with Cloudradial. And very soon, otherwise we have to look at Syncromsp as a new rmm
3 votes -
Agent Install Location
Suggesting we change the default install location for Atera agent and all remote tools to these path.
• C:\Program Files\X\ATERA Networks
• C:\Program Files (x86)\X\Splashtop
• C:\Program Files (x86)\X\ScreenConnect Client (b7d7eaa43a30baba)
• C:\Program Files (x86)\X\AnyDesk-f45e5af2_msi3 votes -
App Badging
Can you add application badges for the alert options in iOS that would add an application badge to Atera for alerts, new tickets, and unread ticket responses.
3 votes -
Retain tickets, notes, emails when a customer is deleted
When a customer is "Deleted" their tickets and previous information should be retained so that it can be referred to in future. The customer could just be archived and hidden instead of deleted.
3 votes -
Automatically add new customers to an existing automation profile
It would be great to have an option to add new customers and the devices under it to existing automation profile. For example, we have an automation profile to enable permission based remote access for Splashtop and every time we have a new customer, we have to manually add the customer to the existing automation profile to ensure that the remote access is not unattended and requests for permission even for all new devices.
3 votes -
Adding Agents
The ability to add agents from any scanned device on a network scan, as some customers do not use a on premises domain controller and purely office 365 tenant or Azure AD.
3 votes -
Response from a CC on ticket
When a person is CC'ed on ticket, and they respond, show in the email that is responded by the CC, not by the main on the ticket.
3 votes -
Notification to all Techs of new tickets
it would be very useful to send an email to all technicians when a new ticket is created. This would come in handy when tickets are not auto-assigned. That way the next available tech can accept the ticket or wait for someone with more knowledge of the issue to take the ticket.
3 votes -
Ticket Escalation to third party companies
Integrate in the ticket system the ability to easily and if possible automatically escalate tickets to third party companies like internet providers or hardware suppliers.
3 votes -
Add custom statuses to default ticket view under customer
When I open up a customer and go to their tab for tickets, by default it only shows 'open' and 'pending'. We also use a custom status for projects, and it can be disorienting when you're trying to find a ticket you know they have (and they've got like 40 alone) but a lot of them aren't showing up because you didn't check off a checkbox.
It would be nice to be able to pick which fields show up there automatically, in case you use a custom field for tickets like this.
3 votes -
patch management schedule at logon
We would like an option in patchamenegament schedule:
- patchmanageme at logon user inc. reboot3 votes -
New Ticket/Response alerting
It would be great if new tickets and customer responses (e.g. waiting for technician response) could alert to Google or similar alert scenarios outside of just the email notification. If I am sitting in the console, I get an email alert w/o ever knowing that a customer responded or submitted a ticket. That should be alarm bells and such.
3 votes -
Check Customer's website to make sure it's always up. Allow for custom URL's like subdirectories
Create a trouble ticket if down.
3 votes -
Unlinking Acronis
Acronis integration can’t unlink. That is a a GDPR violation.
3 votes -
An "X" in the search bar to clear previous search term
Particularly when searching in the customer
3 votes -
Export Enrolled Assets by Customer with Contact Joined
Just a simple asset list - it could even be the Auditor Report - with the Contact relationship joined to the device.
Thanks -
R3 votes -
3 votes
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Atera RMM Integration with Autotask
Full integration of Atera RMM with Autotask PSA that can import assets, tickets, contacts etc to Autotask PSA.
3 votes -
Wireless device specification | speed
In the device dashboard and also in reports the ability to identify if a device is connected via wireless and what wireless hardware speed / standard is supported. This would be very useful to recommend either upgrades to workstations or access points or both. The idea is to be able to identify performance opportunities, offer solutions and maximize performance for the client.
3 votes
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