5056 results found
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Ability to Disable IPV6 from Network Discovery
There are some clients where I cannot change or disable IPV6. This has broke Network Scanning. I need Network Discovery to have an option to "Use IPV4" only.
3 votes -
Multiple check boxes
Custom fields for contacts.
Ability to create One custom field that has a Multi Check box feature. Ability to select multiple checkboxes at one time. Example (all boxes can be checked) Main POC, Champion, Accounting POC, Purchasing POC, Champion POC, Technical POC3 votes -
Custom Field for rotating Local Admin Passwords.
The ability to pull information from scripts that have been run via Atera and then publish the content to a custom field.
An example would be to run a script to change the local admin password everyday, and then publish that new password to a custom field for that device in Atera.
We have seen with other RMM vendors via other MSPs that this is achieavble.
3 votes -
Notification in "Machine status unknown"
Hello,
Is there any way to get notification for every hour for "Machine status unknown"?
The Atera notification "Machine status unknown - agent has not established communication within the expected interval." was sent only once per server. This should be sent every hour while the server is offlineRegards,
Valentinos Koutsoftis3 votes -
Working with automation profiles via API.
Working with big amount of machines through webpage is very slowly and uncomfortable. But for now it is the only way to work with automation profiles.
Could you add an option to work with automation profiles via API?
To get all names of existing profiles, to get information about some particular profile, to get list of endpoints which are applied to it, to add some new or exclude some of them from particular profile and so on... It would be nice to work with it from PowerShell instead of waiting for loading page with each of these requests.
Thanks in…3 votes -
in hardware information display RAM configuration
We need much more detailed information about the hardware in our devices. The information is all there and the RMM we come from (naverisk) had this going for it. Have a look, that's how we imagine it: https://i.imgur.com/N3G5Dd0.png
especially the RAM configuration is important (as you want to know what type you need to extend/replace ram)
3 votes -
Improved Time entries display on timesheet report
Time Entries description on the Timesheet report shows all line as one paragraph instead of breaking it down which makes it difficult to read.
3 votes -
Reports/Dashboard with all the available patches
Reports/Dashboard with all the available patches
3 votes -
Monitor local log files (syslog, etc) with Agent via Regex and alarm
Want to setup the agent to monitor local log files for specific regex entries as part of the alerting function.
3 votes -
Knowledgebase security
Should have custom read/contribute/modify/delete access for Knowledgebase.
3 votes -
Subject/Title conditions, CC email action capability in ticket automation rules
I really like what you've done so far with the ticket automation rules - we've found a lot of use already in the current capabilities.
Could you please consider adding CC: actions to ticket automation? Specifically, the ability to strip CC:'s, and add CC:'s based on conditions.
In our specific scenario:
We have some routine ticket emails for employee changes/terminations that are sent to the helpdesk. All are titled consistently enough where we could build the condition we need to work off of. The ticket email typically contains about 20ish other personnel that do not need to be involved in…3 votes -
Ability to modify forgot password email template
I love that Atera has customizable email templates - we've built out a good collection of these already for various responses that our users will get from Atera in their inboxes.
One very lacking email capability however is there is no ability to modify the template for the forgot password process.
As it stands, this current stock template has 3 of the "red flags" that we train our users against in our Security Awareness Training, due to how it's worded and how links are presented.
Could we please have the ability to modify this email template as well?
3 votes -
Non DC Network Discovery Client.
I would like to see a designated network scanning device/client that is NOT a domain controller for more accurate scanning.
3 votes -
Submitting ticket - agent registration
Having to register the agent on multiple workstation for each user AND in citrix makes my life very difficult. I would like for the agent to pick up the currently logged in user . This is what most other agents do. Or just allow the user to put in their email to submit.
Generally people just skip doing it and then when they need help they can't submit a ticket. It's very challenging to manage.
3 votes -
threshold : list the servers according to their profile
Hello,
We find that servers do not have a "Threshold Profile".
From my exchange with support, there is no solution to list servers without a profile or with a specific profile like "None" or whatever.
Can you add this function please.
Waiting for your return,
3 votes -
Filter out offline devices from the patching report so we can get a more accurate report
Filter out offline devices from the patching report so we can get a more accurate report
3 votes -
Salesforce Integration in Ticketing and Customer Relations
As a company, we have different departments that have different purposes. On the MSP side, having an RMM software like Atera is 100% critical, however it is hard to convince the higher-ups to pay for such a software when it overlaps so heavily with the CRM softwares like Salesforce. Instead of having the softwares overlap, have the softwares integrate. CRM, specifically Salesforce, integration with Atera would turn the conversation from "use Atera INSTEAD of the software you've been using for years for 90% of the company" to "use Atera ALONGSIDE Salesforce".
It should seamlessly sync ticketing, contracts and SLA's, customer…
3 votes -
Ticket automation rules for time base conditions scenarios
Ticket automation rules for time base conditions:
Rule 1:
For Open status tickets, existing or new - 3 day no comment or update - either internal comment or public reply, send an email.Rule 2
For 15 day Pending status ticket no comment – For tickets that have been in in pending state for 15 days and haven’t had a internal comment or public reply send an email.Rule 3
Pending 12 day reminder for the 15 day no comment or update. So the same as Rule 2 but at 12 days which send an email to the technician who…3 votes -
to keep tickets once customer closed
I would be nice to be able to keep any tickets from a closed customer.
Actually, closing a customer mean to delete any datas (computers but also tickets).
But any tickets is important for the records.
Thanks :)3 votes -
Time entry on customersite check box
The option to have a checkbox in the time entry window to check if a time entry is done on the customersite.
Right now, the only way to have a time entry be checked as on customersite is by creating a time entry with the mobile app.
But as soon as it is edited with my workstation trough the webapp it will be unchecked from on customer site.
Best way is to just be able no matter the app or platform to check a box to mark the time entry as being done on the customer site or not.
3 votes
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