5019 results found
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rustdesk
It would be great to have RustDesk as an alternative to Splashtop/AnyDesk/TeamViewer/Screenconnect.
If possible best would be to have the option to also use an onprem rustdesk server.
4 votes -
"Please Reply Above This Line" should be editable
We work mostly in French and for some of our clients it is very important to have all client-facing communications be in French. The automatically generated "Please Reply Above This Line" text should be editable or at least its language should be selectable.
4 votes -
Refresh 'Available Patches' & Status on all devices
I think there should be a button that force refresh on the Available Patches.
We have a script that force windows updates, and once most of our devices are updated, we need to one by one, manually click on the 'Available Patches' 'manage' button, and once the interface opens, click to manually refresh it.
This all process could be avoided, if we could select the list of devices we want to 'refresh' and then a refresh button to force the refresh on them.
As some devices are just listed on the Devices list, but had been there without any refresh…
4 votes -
Custom Ticket Fields - Hidden Indicator
There are plenty of tickets regarding the hidden field usage in the Customer Portal and it is being addressed.
Adding onto that, it would be nice to have an indicator on Custom Fields that show (at a glance) which fields are hidden or editable in the admin menu. Otherwise, to know which are which you need to go through the fields individually and/or on the portal itself. The fields already have an indicator for what format they're in (text, date, number, etc) so another indicator for hidden/editable would be greatly appreciated as it would save a bit of time when…
4 votes -
Split AI tool from agent and portal
Split AI tool from agent and portal. Portal tool is useful for users but agent AI is bothering users. The all or nothing only option means we have to turn AI off altogether and lose the portal generative AI option that is helpful.
4 votes -
Temporary Technician
Currently, there is no option to add additional technicians on a short term basis (I have this requirement from time to time). Currently i'd have to pay for a full 12 months and this is not cost effective.
Please add the option to add new technicians on a monthly basis, even if existing technicians are on the 12 month commitment pricing model.4 votes -
Expand the view on the Quick Reply, Help Desk Topics, and Category fields.
While using the new UI, pressing on various drop-down menus such as 'Select a Quick Reply Templet', 'Help Desk Topic', and 'Category' do not allow for the full text field to be displayed. For example, on 'Select a Quick Reply Template', when the template name is over 21 characters long, it just adds "..." and you cannot read the full title of the template. Therefore, when selecting, you cannot distinguish similar named templates from one another.
My personal suggestion for a resolution to this problem could be something as simple as adding in a resizing handle to the drop-down menu…
4 votes -
Rewst.io
It would be nice to have a direct integration with Rewst.io. so all automations from licences, onboarding / offboarding. could be filtered in and out of Atera to keep an overview of what is happening.
4 votes -
windows update bandwidth
Windows update bandwidth delivery optimization feature. There is no way to currently cap said bandwidth through the Atera Agent. This would be a good feature to have when you have misconfigurations with jobs kicking off over 1000 agents simultaneously only to find out there is no way to see status of said jobs or kill jobs or cap ceiling during business vs non business hours. Also, have the option to pull OS updates via local WSUS server instead of Atera if possible would be a good thing to have.
4 votes -
contains
Advanced Filters has option for "contains". It would be nice if we were able to put in a list of items instead of only one item.
Example: Identify Old Processors with i5-3 to i5-7.
5 seperate "contains" filters seperated by "or" operatorIdealy:
One "contains" with "i5-3, i5-4, i5-5, i5-6, i5-7"This would make advanced filtering much more powerful! We are currently limited to only 5 "or" Operations.
4 votes -
stay logged in to mobile app
option to stay logged into mobile app. Our devices already have strong security in order to unlock the screen.
The login process for the mobile app is clunky and overly burdensome to have to do all the time
4 votes -
Alter ticket UI to better integrate with Ticket properties
The current ticket UI requires alteration due to excessive whitespace, particularly in the description and response fields. With the increased utilisation of Forms, it's crucial to emphasise ticket properties; however, the existing UI layout impedes full integration of forms and custom fields. To address this issue, we propose two solutions:
Enable end-users to customize the UI layout according to their preferences or the specific needs of engineers. This flexibility would allow for optimal use of space and prioritisation of ticket properties.
Implement a permanent fix that enhances the prominence of ticket properties within the UI. This could involve redesigning the…
4 votes -
Enhanced Time Tracking Functionality
Feature Overview:
I would like to suggest the addition of a more accessible and versatile time recording feature. The idea is to have a time recording option readily visible at the top of the main page header. This would allow users to quickly initiate time tracking, for instance, when receiving a phone call from a customer, without the need to navigate away from their current page.Functionality Details:
Instant Start/Stop: Users should be able to start and stop the time recording with a single click from the main header. This ensures that capturing the duration of impromptu tasks or customer…
4 votes -
Admin Audit Logs
Audit logs for terminal connection requests by technicians should include a transcript of the commands, or at the very least create a log locally on the endpoint that can be retrieved/reviewed.
Simply knowing Technician 1 requested a terminal session does not aid in either validating or invalidating issues after a connection was made. Logging on endpoints is not always enabled, collected in a SIEM, or logs are overwritten beyond a certain size/date.
This would allow for IT teams and MSP's to ensure visibility into what commands are being run by who from the Atera platform.
4 votes -
White Label Invoice e-mail
Customers have come to know what e-mail addresses send invoices and bills or know how to find them in their inbox by domain name / company name. With the current setup, lots of our customers miss the invoices or they get blocked for being from a domain that isn't whitelisted. Being able to add elements to the template used for invoice generation would be fantastic.
How about an e-mail template similar to the existing ones, so we can indicate where we want things and what to include in them?
Ticket Date, Duration, Ticket Number, Ticket Name, impact etc.
Integration with…
4 votes -
Cut and Paste into command prompt and powershell
Cut and Paste into command prompt and powershell
4 votes -
Display a list how many devices a customer has.
Would be convenient to see how many devices each customer has instead of having to create a report.
4 votes -
Float Icon for Atera - readily available upfront to all customers. Easy Access when needed to raise a ticket.
Float Icon for Atera - readily available upfront to all customers. Easy Access when needed to raise a ticket.
4 votes -
Patch Status Summary report as a PDF file
Send Patch Status Summary report or any other scheduled report as a PDF file attachment in the email.
.4 votes -
Custom Menu Bar shortcuts
Add custom shortcuts to the main menu bar for quicker accessibility.
4 votes
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