5072 results found
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Suspend Bitlocker during reboot which has been initiated by Atera
On especially laptop's we have enrolled Bitlocker with extended passphraseduring boot which means that as soon as the laptop passes bios it will ask for the passphrase/key/pin.
MS self bypasses this during an upgrade but it would be nice if we could implement this feature (selectable) so that on patch reboot we don't have to call the customer to ask him to enter the password to continue working on the device.4 votes -
Sheduled Reporting for Network Discovery scan
We would like to have the option for scheduled reports for the network discovery reports with potential CVE data rather than having to manually download the data every time.
4 votes -
Markdown for Knowledgebase Articles
I would like the ability to use Markdown when creating a Knowledgebase article.
4 votes -
ticket type
I would like the ability to change the options for Ticket Type and Ticket Priority.
4 votes -
Add a billing account for invoicing that syncs with Quickbooks as it is different than the Atera primary contact.
Add/allow a billing contact for invoicing that syncs with Quickbooks as it is different than the Atera primary contact. When invoices are created and exported the invoice in Quickbooks is assigned the Atera Primary contact which is purely technical. Need the ability to add a billing contact so the invoices are emailed to the correct person from Quickbooks and I don't have to change it in Quickbooks every month. Tedious...
4 votes -
New Time Entry Worse Than The Old One
The placement is nice but previously I could type just 5 or 15 or whatever and it would understand that meant minutes. Now I've apparently got to type 00:05:00 or it complains that I'm trying to set it to more than 24h - which doesn't even make sense because 05:00:00 would only be 5 hours.
Please put it back how it was.4 votes -
Deactivate Customer Account
It would be helpful to be able to deactivate a customer's account instead of only being able to delete them (subsequently deleting all of their history, tickets etc.).
At present it is only possibly to deactivate the contacts under that customer which doesn't help with customer management as it leaves a long list of customers which is no longer current.4 votes -
Export Potential CVEs in XLS Format
Request to add a feature that allows exporting Potential CVEs in XLS file format within the Atera platform.
Benefits:
.Enhanced Analysis and Reporting: Easier sorting, filtering, and visualizing of CVE data in Excel.
.Improved Data Sharing: Streamlined sharing of vulnerability information with team members and stakeholders.
.Better Integration: Seamless integration with existing data processing tools and workflows.Impact:
. Efficiency: Saves time and enhances productivity.
. Accuracy: Reduces errors in manual data handling.
. Accessibility: Facilitates easier access and use of CVE data across departments.This feature will significantly improve the user experience and value of the Atera platform.
Thank…
4 votes -
universal / multi login
I have atera for my msp use. I just onboarded a client that already has atera for internal IT.
What im looking for is a global login or guest login that i could leverage my existing license to work with the client .
some way i could share my existing scripts/monitors/ automations and avoid having to pay for a seat on their tenant.
4 votes -
Queue actions for offline devices
Queue actions for when device comes online. When devices are offline you are unable to give it commands like:
Restart
Install/uninstall software
Install updates
Run a script
EtcIt would be great to add actions that will be triggered the next time the device is online.
Not necessary but would be nice to also set a timeout period so if device does not come online after 30 days auto fail the items in queue.
4 votes -
SSD TB written threshold
It would be great if there were a way to monitor the approximate life remaining on an SSD. I have seen many fail without any SMART alerts. TB written seems to be the best measure.
4 votes -
Access Roles for Technicians - Server Access and Customer Assignment
For the permissions in Roles, I would like to see an exclusion field for customers. When you get a lot of customers and you want to limit to everyone but this one company it requires you to select the 100's of clients and then leave out the 1. A simple allow all but exclude this one would work much better.
And it would also be nice to select specific servers that the technician can have access to, as it stands its all or nothing. It would be nice to specify within the tech role what servers this tech can access…
4 votes -
Email reports with exported Excel copy
It would be a nice feature to have reports scheduled to be emailed out and attach an exported Excel copy of said report defined by parameters.
For example a timesheet report between the 26th of the previous month to the 25th of the current month exported as and Excel spreadsheet and then emailed to desired recipient.
4 votes -
Include unique identifies in S.M.A.R.T. reports
Currently with S.M.A.R.T. reports, all it includes in the model number of the drive as the only identifier. I'd like to see some other unique identifier such as the Drive Bay or the Serial Number included as well. For instance, I had a client with two drives of the same model and was unable to differentiate which drive was generating the report. This would prevent unnecessary work for my team, myself, and anybody else with similar situations.
4 votes -
Change monitoring agent in bulk
I saw there is no way to change the monitoring agent for multiple devices, i have to do it one by one it will be very helpful if i can do it in bulk
Thanks.4 votes -
Linux
Support for additional Linux distress beyond Ubuntu and Debian would be excellent and very helpful.
4 votes -
Suspending monitoring for planned tasks
Lot of Serveurs are monitored for inactivity but also are managed to applied some update with reboot or managed to auto reboot automaticly on an agenda...
A fonction to schedule some range time to suspend the monitoring of a computer form a time to another time and permit to avoid lot fake alert can be a really good think..
In all monitoring solution the worsted problem is the fake alerts... Avoiding fake alert with a planning of monitoring is really imporant for all MSP.
4 votes -
Support for Linux Monitoring Agent - For Linux Based Servers to monitor other devices
Since it is possible to install linux based agents on linux devices please allow for the linux agent to also serve as a monitoring agent for SNMP, TCP and Generic devices.
4 votes -
"Please Reply Above This Line" should be editable
We work mostly in French and for some of our clients it is very important to have all client-facing communications be in French. The automatically generated "Please Reply Above This Line" text should be editable or at least its language should be selectable.
4 votes -
Refresh 'Available Patches' & Status on all devices
I think there should be a button that force refresh on the Available Patches.
We have a script that force windows updates, and once most of our devices are updated, we need to one by one, manually click on the 'Available Patches' 'manage' button, and once the interface opens, click to manually refresh it.
This all process could be avoided, if we could select the list of devices we want to 'refresh' and then a refresh button to force the refresh on them.
As some devices are just listed on the Devices list, but had been there without any refresh…
4 votes
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