5079 results found
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Link Knowledge base articles to customers
When a article is created we should be able to assign it to a customer and then on the customers page have a knowledge base tab to view all assigned articles
5 votes -
Knowledgebase by Customer
Create a knowledge base article and have the ability to assign specific articles to a customer or group of customers in your Atera Portal. Currently it looks like if you add an article and allow customers to access the portal they have access to all knowledge base articles.
5 votes -
Onboarding Tickets
When we sign up a new client, we would like to be able to open a Ticket within the system with all the onboarding tasks assigned. This would then mean, if I opened a ticket my colleague could action this and tick off which onboarding tasks they have completed. This would be really beneficial!
5 votes -
Log IT Automation Profiles that are manually run
If any tech manually runs an IT automation profile, currently that information is not logged. I would simply like to see that if an automation profile is run, who did it?
5 votes -
List recently added agents
I wonder if and how I can know easily what agents have bee added recently.
5 votes -
once you enter creds for a customer, have an option to apply those creds to all devices being used for a network discovery
once you enter creds for a customer, have an option to apply those creds to all devices being used for a network discovery. right now we have to enter the username and password for each (ex: domain controller) that the customer has in order to start the network discovery for each.
5 votes -
Multiple keyword search
Ability to search multiple keyword on search bar: The search is not work because you have to enter a keyword and it finds wide results and it is impossible to enter a few words because then there are no results at all
Example - insert "IPad" but he looking for "printer IPad"
5 votes -
Add-ons are pricy
Add-ons are pricey: Anything extra is $$ = Webroot. We buy it at a dollar at Webroot so we don't get it through it. It is not worth moving 600 licenses in Webroot. It would be much easier to control through you guys.
5 votes -
The ability to import technician timesheets into QuickBooks and allow editing the fields.
Have the ability to customize the technician time/ticket entries in Atera and export that information directly into QuickBooks.
5 votes -
The ability to allow end customers to see their devices and alerts in addition to tickets
In addition to a customer portal to view tickets, a non-technician licence which would allow end customers to see their devices and alerts as well
5 votes -
Use External Link as Knowledge
It would be useful to have a cleaner way of presenting an external webpage as a knowledge article. For instance, you could place the link of a Microsoft knowledge article into your knowledge base as an article and it would automatically glean the information needed to create the title and description. Then if a user clicks on the article, they are sent to the Microsoft webpage relevant to their issue.
5 votes -
Favorite Scripts
Can we "star" scripts so they are more easily accessed from a list of scripts?
5 votes -
Availability Monitoring alters for online and offline
I would like an email when a server goes offline using the "Availability Monitoring".
5 votes -
Ability to have a view and/or report that will list all devices that require a reboot.
Now that the feature is there to show if a device needs a reboot, it would be nice if we could create a view and/or report that would show a list of those devices.
5 votes -
Downvote and report scripts in the shared script library
You need to be able to downvote or leave comments about cloned scripts. A lot of them don't work and are dangerous but there is no way to convey this.
5 votes -
SNMP OID Value History
It would be great if Atera could store the history of OIDs so we could see some historical data on the monitored OID
5 votes -
Report Export in XLS not XLSX
The Microsoft recommeded 'Office Security Baselines' blocks 'Excel 97-2003 workbooks and templates'.
Appears all the reports exportable in Atera are in the xls, not xlsx, document format which is blocked by this recommendation. Is it possible for these exports to changed xlsx. It's either that or CSV.
I'm sure your org is very security focused and will appreciated my dilemma.
5 votes -
granular reports for software patch management
granular reports for software patch management, so we can view which applications have been patched and when
5 votes -
send welcome message to contacts - anytime
Can you create a process to send the 'welcome message' with the portal and password to any new contact - maybe the contact was created through the import process or they can't find the original email with all the information they need to login.
5 votes -
Customize Snippet
Create your own snippet
5 votes
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