4835 results found

1. Driver version - Hardware

   It would be useful if, when selecting a device, a submenu was available within the Hardware section, in which to collect the different peripherals and display the list of drivers with their relative versions.

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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2. Improve Handling of Security intelligence updates (KB2267602)

   Currently the Windows Update setting in the Atera Configuration policies are to allow local updates or disable all local settings. The problem with the latter option is that it also disables the automatic updating of Security intelligence updates (KB2267602). Every device will perpetually show as needing that update since Microsoft re-releases it multiple times a day. More info here: https://www.microsoft.com/en-us/wdsi/defenderupdates

   I propose the following:
   1) Add configuration options under the Atera Configuration Profiles for the Security Intelligence Updates. The most important one can be set with this PowerShell command: "Set-MpPreference -SignatureUpdateInterval <hours>". By setting this, updates for KB2267602 should automatically be checked and installed automatically at that interval even if the normal Windows Update Schedule is disabled. There are also options for scheduled day and times, but the interval setting should run independently of that.
   
   Yes, we can create an IT automation profile to install definition updates daily or multiple times a day, but it clutters up the automation run history log.

   2) Exclude KB2267602 from the available patches indicators. (Or at least have an option to do so) . You could also add it as a separate definition updates indicator column that could be turned on.

   3) Add the most recent definitions update version and date to the device OS and Security page

   4) In addition to the all or nothing Windows Update settings in the Atera Configuration policies, let us pick an advanced option with all of the same knobs that are available in group policy: https://learn.microsoft.com/en-us/windows/deployment/update/waas-wu-settings

   Currently the Windows Update setting in the Atera Configuration policies are to allow local updates or disable all local settings. The problem with the latter option is that it also disables the automatic updating of Security intelligence updates (KB2267602). Every device will perpetually show as needing that update since Microsoft re-releases it multiple times a day. More info here: https://www.microsoft.com/en-us/wdsi/defenderupdates

   I propose the following:
   1) Add configuration options under the Atera Configuration Profiles for the Security Intelligence Updates. The most important one can be set with this PowerShell command: "Set-MpPreference -SignatureUpdateInterval <hours>". By setting this, updates for KB2267602 should automatically… more

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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3. Cancel Ticket Creation Confirmation

   When creating new tickets the cancel button is located directly next to the create button. This cancel button doesn't require any confirmation, and immediately cancels and deletes any information entered into the ticket. With a sensitive mouse it is too easy to click the cancel button by mistake forcing the ticket creation process to restart.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. Signature ios

   Add signature options to mobile apps for technicians. Currently it doesn’t pull them through from profile so responses done on mobile app don’t include a signature

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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5. Logical Stacking/Grouping of Patch Versions

   Feature Request: Patch Management Improvements

   1. Logical Stacking / Grouping of Patch Versions

   Issue:
   Patch Management currently displays multiple versions of the same patch as separate items, leading to:

   • A cluttered list
   • Difficulty identifying the latest relevant version
   • Confusing or inaccurate reporting
   • Inefficient patch evaluation workflows

   Requested Enhancement:

   • Introduce logic to group or stack all versions of the same patch under a single collapsed entry.
   • Display only the latest applicable version by default.
   • Allow users to optionally expand to see historical versions if needed.

   ---

   2. Ability to Hide or Filter Out Specific Patches

   Issue:
   Customers cannot hide outdated or irrelevant patch versions, resulting in:

   • Noise in the patch list
   • False perception of devices being out of compliance
   • Manual work to track what’s relevant

   Requested Enhancement:

   • Allow users to hide selected patches or categories of patches from visibility.
   • Option to mark a device "up to date" regardless of deprecated patch entries.

   ---

   3. Bulk Exclusion of Patches (Keyword-Based or Multi-Select)

   Issue:
   Excluding patches must be done one version at a time, which is extremely time-consuming—especially for vendors like Intel, Dell, or HP where dozens of minor revisions appear simultaneously.

   Requested Enhancement:
   Provide multiple bulk-exclusion options:

   • Keyword-based exclusion (e.g., exclude all patches containing “Intel Extension”, “Dell Firmware”, etc.).
   • Multi-select UI (checkboxes) to exclude many patches at once.
   • Bulk actions (exclude, hide, group, etc.) for selected patches.

   ---

   4. Improved Patch Display Customization

   Issue:
   Customers want more control over which patch categories or vendors appear, so only relevant updates surface.

   Requested Enhancement:

   • Allow filtering or toggling by vendor, patch type, severity, or category.
   • Offer a simplified “clean view” showing only meaningful, actionable patches.

   ---

   5. Enhanced Reporting Accuracy

   Issue:
   Reporting is skewed by the presence of older patch versions being listed as "missing," even when newer superseding patches exist.

   Requested Enhancement:

   • Update reporting logic to reflect supersedence and the latest required version.
   • Ensure that hidden/excluded versions no longer impact compliance scores.

   ---

   6. Roadmap Visibility for Patch Management Improvements

   Issue:
   Customer is in renewal evaluation and expressed frustration; they need clarity about whether patch usability improvements are planned.

   Requested Enhancement:

   • Provide a public or semi-public roadmap note indicating upcoming Patch Management enhancements.
   • Offer improved internal communication on how these FRs progress through Product review.

   Feature Request: Patch Management Improvements

   1. Logical Stacking / Grouping of Patch Versions

   Issue:
   Patch Management currently displays multiple versions of the same patch as separate items, leading to:

   • A cluttered list
   • Difficulty identifying the latest relevant version
   • Confusing or inaccurate reporting
   • Inefficient patch evaluation workflows

   Requested Enhancement:

   • Introduce logic to group or stack all versions of the same patch under a single collapsed entry.
   • Display only the latest applicable version by default.
   • Allow users to optionally expand to see historical versions if needed.

   ---

   2. Ability to Hide or Filter Out Specific Patches

   Issue:
   Customers cannot hide outdated or irrelevant… more

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   0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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6. Contacts should include a Department Field

   We have clients that require us to bill by Department. It would be great if the Contacts screen had an additional field, that displays right under the the Cusomer Name, "Department", so it is viewable on on the Ticket details screen in the Contact info area.

   •  

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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7. Greater variety of basic reports for non power accounts

   The ability to generate simple reports for a client based on a singular category such as OS Version or a specific hardware specification such as the companies devices RAM capacity.

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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8. Folders/Organization for Ticket Automations and Patch Automations

   We have a lot of ticket automations and patch management automations set up as every customer needs things set up a little different. Over time, this adds up and makes the automation pages feel very cluttered. It would be nice to have a way to organize these, ideally by customer. For ticket automations in particular, if it's broken down by customer, the ticket automations would only run for that customer. So, you could have general ticket automations and customer-specific ticket automations.

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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9. agent detection intermitent and not able to connect

   lately its been pretty bad the agent detection, atera simply is not able to detect computers anymore, even tho after updating the agent which was something bad as well, now very very often the computers just disappear from the panel impossible to connect , before everything was a breeze , not its hard., yo need to fix that , thats the core of your service or not?

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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10. How do I download and install the QuickBooks Tool Hub safely?

    To download and install the QuickBooks Tool Hub, first download the most recent version (1.6.0.8) of it from the official website. Then, open the QuickBooksToolHub.exe file you downloaded, and follow the guide on your screen to install it.

    https://proadvisorsolutions.com/blog/quickbooks-tool-hub/

    4 votes

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    0 comments  ·  QuickBooks  ·  Delete…  ·  Admin →
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11. azure department

    Include the department as a sync'd field with Entra ID integration

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    2 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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12. change public entry to be a private entry

    We email into tickets renewals for services from suppliers then email to the customer on this ticket to advise on renewal pricing.

    If we just change the ticket to the customer they see the history from the original entry.

    We need to be able to change this to a private entry so the customer does not see the whole email chain.

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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13. Device Check-In/Check-Out Workflow for Loaner Management

    Description: Introduce a check-in/check-out status system for devices, distinguishing between permanently assigned assets and temporary loaners. Admins should be able to mark devices as “Checked Out” with user details and expected return date, and “Checked In” when returned. Include reporting capabilities for tracking overdue returns and usage frequency.

    Use Case: Streamlines loaner device management and reduces loss or misplacement of shared assets.

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    1 comment  ·  Asset management  ·  Delete…  ·  Admin →
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14. Track Historical Device Issuance (User Assignment History)

    Description: Enable native tracking of device issuance history within the web admin console. This feature would log which users or technicians previously had custody of a device, including timestamps of assignment and return. It should also be exportable in reports for audit and asset lifecycle reviews.

    Use Case: Helps IT teams trace device usage over time, identify patterns, and support compliance or internal investigations.

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    0 comments  ·  Asset management  ·  Delete…  ·  Admin →
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15. OKTA

    GEO location violation (Impossible Travel)... VIP account lockout... Breached Credentials Detection... Suspicious Activity... Admin Activity Anomaly alert... Change to critical policy... Super Admin Role Changes... API Token Creation/Revocation... OKTA Service Interruptions/Degradation...

    These are some of the items that would be ideal to notify or auto-ticket created.

    4 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

16. Device Attachment Preview

    I am unsure why you can preview in Customers but not in Devices. I am able to preview pictures in Customers but the same attachments in Devices cannot be previewed. They have to be downloaded first. There should be the ability to preview the most common types of files for any attachments across all of Atera or at least Devices. Thank you.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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17. Additional monitoring for IP/Domain/MX/DNS

    Website IP/Domain Name monitoring
    MX record and DNS record monitoring

    4 votes

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    0 comments  ·  Delete…  ·  Admin →
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18. A precise control over the device reboot from Configuration policy

    A precise control over the device reboot from Configuration policy

    What we need:
    We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.

    What we have in Atera through configuration policy:
    • Disable auto-restart with logged-on users
    • Restart outside of active hours
    • Restart after selected time period
    o 15 – 180 minutes
    • Allow end users to control device restarts
    o Prompt users to restart their devices
    o Force restart option after a certain number of prompts
    o Option to customize the toast message

    What we have in MS Windows server Group Policy:
    • Turn off auto-restart for updates during active hours
    o the PC will not automatically restart after updates during active hours
    • Always automatically restart at the scheduled time
    o A restart timer will always begin immediately after Windows Update installs important updates, instead of first notifying users on the login screen for at least two days
    o The restart timer can be configured to start with any value from 15 - 180 minutes
    • Specify deadline before auto-restart for update installation
    o 2 – 14 days past the default (7 days) restart date
    o Restart can happen inside active hours
    • Specify deadlines for automatic updates and restarts
    o Updates will be downloaded and installed as soon as they are offered and automatic restarts will be attempted outside of active hours
    o Once the deadline has passed, restarts will occur regardless of active hours, and users will not be able to reschedule
    o Set a grace period for feature updates and quality updates to guarantee users a minimum time to manage their restarts once updates are installed
    o Option to set device to delay restarting until both the deadline and grace period have expired
    • Specify Engaged restart transition and notification schedule for updates
    o Control the timing before transitioning from Auto restarts scheduled outside of active hours to Engaged restart, which requires the user to schedule
    o The transition period can be set between 0 – 30 days from the time restart becomes pending
    o Specify the number of days a user can snooze Engaged restart reminder notifications (1 – 3 days)
    o Specify the deadline in days before automatically scheduling and executing a pending restart regardless of active hours (2 – 30 days)
    • No auto-restart with logged on users for scheduled automatic updates installations
    o Only notify the user to restart the computer

    A precise control over the device reboot from Configuration policy

    What we need:
    We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.

    What we have in Atera through configuration policy:
    • Disable auto-restart with logged-on users
    • Restart outside of active hours
    • Restart after selected time period
    o 15 – 180 minutes
    • Allow… more

    4 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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19. reorganization of the knowledge base

    Hello,

    The knowledge base configuration is not optimal.
    Wouldn't a knowledge base directly in the customer tab be better? This would allow you to see all the customer's information directly in his file, rather than searching in the database where everything is mixed up.

    4 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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20. Atera Uninstall

    The ability to enable Atera Uninstall, per device. Our only option at this point is a global setting that affects all devices.

    4 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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