Information Security Risk
Support agents can access data in any user's machine without asking their permissions. It is a major information security risk and has been identified by data security auditor. I have raised requests earlier but they all have been ignored. Please get it fixed otherwise companies who are aware about information security will not recomend Atera. You can regenerate it by going to any Device >>> Manage >>> File Transfer. I would like to request all other community members to vote for it to get it fixed asap.
Alamjeet Singh
shared this idea
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Hippocrates Holding Spa
commented
Hi, I would suggest to add at least a granular Permission to avoid File Transfer to all the non-admin users + detailed logging of file transfer activities. This culd fix at least with a good workaround some compliance concerns.
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Alamjeet Singh
commented
Please support on this real issue with security concerns in Atera