Ticket Snooze
It is possible to schedule a ticket for the future.
It is possible to snooze an alert.
It would be nice to be able to snooze a ticket until a future date -or for a period of time- that way you can get it temporarily out of your queue, but still follow up with the user later.
8
votes
Luke A
shared this idea
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Michael
commented
Please give us the ability to snooze tickets for a future defined period of time (if tech doesn't exist anymore, assign to open/unassigned).
Often we will have tickets clogging up our queue that may need to be parked for a few weeks/months to check back in on something.
This has been an Atera feature request for years.