5048 results found

1. knowledge base sort

   could we please alphabetize the "Display in Section" list when creating new KB Articles?

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Add passwords in mobile app

   A way to create new passwords for clients or devices in the mobile app while speaking with customers.

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   1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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3. Session indicator

   SplashTop Session indicator is a temporary popup. You need to improve it for confidentiality reasons.

   Splashtop provider a persistent banner but we can't use it with Atera's integration

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   1 comment  ·  Delete…  ·  Admin →
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4. Add extension field in the contacts for editing

   We need to be able to edit contact information for customers. I have tried to add phone numbers and extensions, only to have the program not take it, and I had to reach out to a tech to see why. They explained that we aren't able to add anything but numbers when editing the phone number portion, but even if I add an extension number after the main part of a phone number, it won't "take". Why can't there be a field added for phone extension? Also, just trying to edit any field in general is hard to do because you have to go in and back out of the customer information a few times to get anything to "take".

   We need to be able to edit contact information for customers. I have tried to add phone numbers and extensions, only to have the program not take it, and I had to reach out to a tech to see why. They explained that we aren't able to add anything but numbers when editing the phone number portion, but even if I add an extension number after the main part of a phone number, it won't "take". Why can't there be a field added for phone extension? Also, just trying to edit any field in general is hard to do because… more

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   1 comment  ·  Customers  ·  Delete…  ·  Admin →
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5. sort custom field

   I created a Custom Field on our Support Portal. It is a dropdown of all our Sites. Is there a way to sort the list alphabetically? We have about 30 sites and it's hard to use the dropdown box if the names are not sorted alphabetically.

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. Phone system integration for tickets

   Phone system integration for tickets

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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7. recent processes

   Provide more granular permissions in roles to allow us to select Recent processes as its own option instead of having to grant classic reports to everyone.

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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8. Support to connect to a 365 mailbox

   It would be ideal for Atera to support connect to a support mailbox that would provide the functionality of a full-access user over the mailbox. Freshdesk supports this in their free tier

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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9. Deeper integration with Axcient: Alerts etc

   Deeper integration with Axcient: Alerts etc

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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10. reboot required list

    If there is any filter or report that can export devices which require a reboot.

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    0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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11. Connect to devices registered in Atera console from a Linux machine.

    I have a Linux machine and I need to connect to devices registered in my management console.
    Please make it possible to connect to devices registered in Atera console from a Linux machine.

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    0 comments  ·  Delete…  ·  Admin →
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12. Ability to use parameters in software bundles

    I'd like to be able to set parameters per software within a bundle.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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13. Scripts should not need the API Key for custom fields

    To obtain custom field data in an automated script, the API Key is required to be in the script in plain text.
    The agent on the end point running the script should already have access to the custom fields in its own asset and parent customer records.
    Please create a Atera Powershell module that can obtain custom field data without requiring the API Key.

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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14. Ticket automation based on relative date instead of fixed date/time.

    When we receive a ticket we plan this for a technician to resolve, and then change the ticket status from "open" to "pending". (To keep a nice overview of open tickets that still need attention.)

    We want to be able to change the ticket status back from pending to open again, when the planned date has expired, and the ticket still has the status "pending" instead of "resolved".

    Now in the date selector we only have "fixed" dates, not "Tomorrow" or "Today" or "Yesterday" so there is no option to create an automation like this, only absolute dates, or after a certain number of hours are past.

    But our ticket planning can be that we plan a ticket for tomorrow, or after seven days, or everything in between. So fixed date/time entries are not useful to us.

    So say we plan a ticket for the 3rd of june, we want to change the ticket status back to "open" again when it is the 4rd of june and the ticket still has the status "pending", so that we can see somebody did not resolve this ticket on time and plan the next action accordingly.

    When we receive a ticket we plan this for a technician to resolve, and then change the ticket status from "open" to "pending". (To keep a nice overview of open tickets that still need attention.)

    We want to be able to change the ticket status back from pending to open again, when the planned date has expired, and the ticket still has the status "pending" instead of "resolved".

    Now in the date selector we only have "fixed" dates, not "Tomorrow" or "Today" or "Yesterday" so there is no option to create an automation like this, only absolute dates, or after… more

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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15. Give ability to customers to see other customer's tickets in the portal

    In the customer portal, I would like to give the capability of my customer to see other 'customers' in Atera. The way I set it up is that I separated my one customer into multiple customers, based on location. For example, the owner of a hotel, they want to see the tickets opened by every single location. I had to then set it up as one customer with folders on location. It would be nice to just decide which customer ticket they have access to.

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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16. Ability to change the wording in the customer portal

    Ability to change the wording in the customer portal

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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17. Network discovery: to permanently be able to remove devices when the scan

    Network discovery: to permanently be able to remove devices when the scan

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    0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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18. ISO 27001 and 27002

    ISO 27001 and 27002

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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19. Beyond Trust remote viewer integration

    Would love to see Beyond Trust (Bomgar) remote viewer integration.

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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20. See past users on device

    Ability to see who were the past users on the device

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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