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5040 results found

  1. Display interface for the SNMP: memory use,

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. It would be very nice to be able to use all features of Network Discovery with Azure AD

    Network Discovery with with Azure AD - Network Discovery is a nice tool but the cost it is unfortunate since support says it will only work with a Domain Controller with exception of seeing devices.

    All of our clients currently are using Azure AD to reduce cost of on-site servers (DCs) and it also minimizes virus/trojans.

    5 votes

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  3. Have a button to copy the username, not just the password. and have a built-in password creator

    5 votes

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  4. could we please alphabetize the "Display in Section" list when creating new KB Articles?

    5 votes

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  5. An option to add in "Ticket Automation Rules" in the "Actions" part, for the "Action Type" to assign a ticket to a specific Contact or customer.
    This will help us very much in sorting our tickets.

    5 votes

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    2 comments  ·  Tickets  ·  Admin →
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  6. A way to create new passwords for clients or devices in the mobile app while speaking with customers.

    5 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  7. SplashTop Session indicator is a temporary popup. You need to improve it for confidentiality reasons.

    Splashtop provider a persistent banner but we can't use it with Atera's integration

    5 votes

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    1 comment  ·  Admin →
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  8. We need to be able to edit contact information for customers. I have tried to add phone numbers and extensions, only to have the program not take it, and I had to reach out to a tech to see why. They explained that we aren't able to add anything but numbers when editing the phone number portion, but even if I add an extension number after the main part of a phone number, it won't "take". Why can't there be a field added for phone extension? Also, just trying to edit any field in general is hard to do because…

    5 votes

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    1 comment  ·  Customers  ·  Admin →
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  9. I created a Custom Field on our Support Portal. It is a dropdown of all our Sites. Is there a way to sort the list alphabetically? We have about 30 sites and it's hard to use the dropdown box if the names are not sorted alphabetically.

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. Phone system integration for tickets

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. Provide more granular permissions in roles to allow us to select Recent processes as its own option instead of having to grant classic reports to everyone.

    5 votes

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    0 comments  ·  Reports  ·  Admin →
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  12. Deeper integration with Axcient: Alerts etc

    5 votes

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  13. If there is any filter or report that can export devices which require a reboot.

    5 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  14. I have a Linux machine and I need to connect to devices registered in my management console.
    Please make it possible to connect to devices registered in Atera console from a Linux machine.

    5 votes

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  15. I'd like to be able to set parameters per software within a bundle.

    5 votes

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  16. When we receive a ticket we plan this for a technician to resolve, and then change the ticket status from "open" to "pending". (To keep a nice overview of open tickets that still need attention.)

    We want to be able to change the ticket status back from pending to open again, when the planned date has expired, and the ticket still has the status "pending" instead of "resolved".

    Now in the date selector we only have "fixed" dates, not "Tomorrow" or "Today" or "Yesterday" so there is no option to create an automation like this, only absolute dates, or after…

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. In the customer portal, I would like to give the capability of my customer to see other 'customers' in Atera. The way I set it up is that I separated my one customer into multiple customers, based on location. For example, the owner of a hotel, they want to see the tickets opened by every single location. I had to then set it up as one customer with folders on location. It would be nice to just decide which customer ticket they have access to.

    5 votes

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  18. Ability to change the wording in the customer portal

    5 votes

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  19. We currently Run Mac, Windows and Linux. A way to pull the Filevault recovery key just like the bitlocker key would be useful when users are traveling and have an issue. You can not always ensure that they have a copy of their key laying around in case of damage that needs to be repaired before they can return home.

    5 votes

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    0 comments  ·  Security  ·  Admin →
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  20. Network discovery: to permanently be able to remove devices when the scan

    5 votes

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