In Ticket Automation Rules, Add "Action Type" to assign a ticket to a specific Contact or customer
An option to add in "Ticket Automation Rules" in the "Actions" part, for the "Action Type" to assign a ticket to a specific Contact or customer.
This will help us very much in sorting our tickets.
Lior Narinsky
shared this idea
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Nelson Clemente
commented
In the way we work, things like backups come from our server and domain and alerts are not set to our company name as the "customer". It would be good to create rules to:
a) assign ticket to another customer and pre-defined contact.
b) look for key words in the email report (ticket) that indicates which customer it relates to. -
Désirée Mellen-Bard
commented
This would be a pretty big game changer for sorting ticket correctly for our clients. We have external programs for monitoring devices and currently it sends an email for any outages, but they do not sort by the customer.
The email title has the client name, so even if I had to create a ticket automation for every single client, that would be way better than to have to manually change them over every single time.