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  1. In Ticket Automation Rules, Add "Action Type" to assign a ticket to a specific Contact or customer

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Nelson Clemente commented  · 

    In the way we work, things like backups come from our server and domain and alerts are not set to our company name as the "customer". It would be good to create rules to:

    a) assign ticket to another customer and pre-defined contact.
    b) look for key words in the email report (ticket) that indicates which customer it relates to.

    Nelson Clemente supported this idea  ·