4821 results found

1. Ability to use parameters in software bundles

   I'd like to be able to set parameters per software within a bundle.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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2. Give ability to customers to see other customer's tickets in the portal

   In the customer portal, I would like to give the capability of my customer to see other 'customers' in Atera. The way I set it up is that I separated my one customer into multiple customers, based on location. For example, the owner of a hotel, they want to see the tickets opened by every single location. I had to then set it up as one customer with folders on location. It would be nice to just decide which customer ticket they have access to.

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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3. Ability to change the wording in the customer portal

   Ability to change the wording in the customer portal

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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4. Chrome Device Screen View

   Ability to just see the chrome device user's screen, so we can help them navigate the device.

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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5. Network discovery: to permanently be able to remove devices when the scan

   Network discovery: to permanently be able to remove devices when the scan

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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6. ISO 27001 and 27002

   ISO 27001 and 27002

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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7. Ability to filter devices by device added.

   Ability to filter devices by device added date.

   Thank you.

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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8. Ticket creation from customer call

   Ticket creation from customer call

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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9. Agent deployment from scanning agent (non domain controller)

   Allow for remote deployment of agent from network discovery via a non domain controller server or PC. Currently the agent can only be deployed remotely from a site scanned from a scanning agent that is a DC. This would be useful in cases where sites connect back across a VPN with no DC on site or are connected to a cloud service for Active Directory.

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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10. Startup Automation

    The ability to run scripts or automation processes on system start or user login would be amazing. For example, running a script on a system to fix an issue that reoccurs on startup.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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11. Barraccuda Integration

    Barraccuda Integration

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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12. Option to send a Notification Email for a Device When It Comes Online

    Would like to have the option to flag a device to send out a notification to an email address when it comes back online in Atera. For example: need to access a PC that's been offline for a few days, an email is sent to an email address of our choosing when the device is back online so that we are not required to actively monitor the device and waste time waiting for it. Put the option on the Agent page under the Manage drop-down menu. Have a pop-up menu display that allows us to type in the email address to notify.

    Would like to have the option to flag a device to send out a notification to an email address when it comes back online in Atera. For example: need to access a PC that's been offline for a few days, an email is sent to an email address of our choosing when the device is back online so that we are not required to actively monitor the device and waste time waiting for it. Put the option on the Agent page under the Manage drop-down menu. Have a pop-up menu display that allows us to type in the email address… more

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    0 comments  ·  Delete…  ·  Admin →
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13. sort devices by online or offline in client

    Ability to sort devices by online or offline status with in client devices tab/folder.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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14. Annually subscription Atera has to have to option to be payed monthly

    €119,- euro a technician is to expensive for the limitions Atera has.
    For this price there are other alternatives.

    €99,- a month is fine, Subscription for 1 year also fine. but it has to have to option to be payed monthly.

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    0 comments  ·  Billing  ·  Delete…  ·  Admin →
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15. API Call for Agent and Contact relation

    Hi,

    Simple request. In the web UI, you can set a contact relation to an agent.
    When using the current API calls for agents and contacts, there is no field for that set relation.
    Basically, we want to cross-reference that all contacts are linked to an agent.
    We have a complete list of the agents and a complete list of contacts, but no way to get a relationship between the two tables. The last logged-on user is not a viable option.

    Thank you for your consideration.

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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16. Ability to set the agent to run patches when the computer comes online

    I would like a way to mark an offline agent/computer to run patches when it comes back online or have it run patches when it has been online for x minutes.
    We have field users that are not online very often or are only online after hours and are not getting patched as they should.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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17. Select multiple contacts within a Customer to manage(Move, Update, Delete)

    Please consider adding the option to select multiple Contacts within a customer to move, delete, or update

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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18. Add Search bar to "Passwords" tab

    Add Search bar to "Passwords" tab - same as the search in devices tab

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    0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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19. Optional patches to be separated from other patches

    Ability to separate the "optional patches" from the rest of the patches, so it doesn't show that some devices still need to be patched.

    Optional updates are the updates that you don’t do unless there is an issue with the hardware. Atera scans for all missing patches. It is missing the optional updates but will consider it missing patches. For it to be considered as fully patches, it needs to have the optional. What ends up happening is that we fact in fact patches system but for the tech point of view, the tech would think they need to patch it. It would be nice to be able to separate them.

    We want to focus a lot on the systems that are patched – it is patched of our overall goal for our customers.

    Ability to separate the "optional patches" from the rest of the patches, so it doesn't show that some devices still need to be patched.

    Optional updates are the updates that you don’t do unless there is an issue with the hardware. Atera scans for all missing patches. It is missing the optional updates but will consider it missing patches. For it to be considered as fully patches, it needs to have the optional. What ends up happening is that we fact in fact patches system but for the tech point of view, the tech would think they need to patch… more

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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20. When granted access, who is logged on

    When I get help from support i'm often asked to grant them access. From that time I don't know who is logged on and for how long. I have some sensitive info in my system, i.e. all my customers equipment.

    I trust nobody so I would like to be able to see who is logged on to my system at all times!

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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