5019 results found

1. Splashtop Headless Support

   Splashtop appears to support headless displays, but not the version within Atera. Request to upgrade Splashtop within Atera to support Headless displays as that trend continues to grow.

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   0 comments  ·  Delete…  ·  Admin →
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2. ticket count on filter view dropdown list

   We have filtered views on the ticket screen, so we can change it from "default view" to all onsite jobs or all telephone jobs for examlpe.

   It would be great when clicking the drop down list for the ticket count to be added on the end of the choices.

   ie Default view (42)
   Onsite Jobs (18)
   Telephone Jobs (24)

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   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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3. On devices page have a relationship (contact) column and customer column to show who the device belongs to.

   On the devices list, show a column for what contact and customer that devices belongs to.

   The relationship field is important and this uses the contact details for who this device belongs to, some devices are being logged into as a generic username or maybe being logged into using old details, therefore for the username field can be unreliable.

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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4. Bread Crumb Trail

   Would be a nice feature to have a bread crumb trail at the top of the window for navigating up one more more levels.

   In some instances within sites or reporting, the back button is not useful. Only option is to go back to the left menu and start from the main menu item.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. View Button in Knowledge Base

   When attaching images in the Knowledge Base, The only option is to download or delete the attachments. It would be nice to view the images and see what has been attached instead of downloading it locally to the computer.

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   0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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6. Retire old devices with the same serial number

   When we reset a device in the company, for a new employee. Atera is reinstalled as a completely new device. Can you make it that when A new device is enrolled with the same serial number as a current device in the system. The old device is deleted, or prompted to be deleted. At the moment, you have to do it all manually and have multiple devices with the same serial number (the same physical device)

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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7. Sort CVE by Workstation / or IP

   CVE sort by workstation / IP instead of CVE. I have to dig through every single CVE to see what workstations are affected.

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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8. disk activity alert time setting

   We have been seeing some computers recently hit 100% disk activity and stay that way for several minutes. Occasional spikes may not be a problem, but when a computer hits 100% disk activity and stay that way for a while, we want to be alerted.

   The current settings do have the percentage, but having a time frame like the other alerts would make this trigger actually usable. As it is, we had to turn it off because too many little spikes were triggering alerts that we have to manually remove. Being able to set the threshold to something like disk activity 95% or higher for 5 minutes, instead of just the percentage would make this much better.

   We have been seeing some computers recently hit 100% disk activity and stay that way for several minutes. Occasional spikes may not be a problem, but when a computer hits 100% disk activity and stay that way for a while, we want to be alerted.

   The current settings do have the percentage, but having a time frame like the other alerts would make this trigger actually usable. As it is, we had to turn it off because too many little spikes were triggering alerts that we have to manually remove. Being able to set the threshold to something like disk… more

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   1 comment  ·  Alerts  ·  Delete…  ·  Admin →
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9. 3rd party patch management automation dynamic grouping

   We came to Atera from using PDQ Inventory/PDQ Deploy and were admittedly spoiled rotten with how well that solution worked. This is in the scope of what PDQ refers to as "dynamic collections" - and this is something Atera would benefit hugely from, should they choose to go after this. I tried to keep this brief, and failed miserably - my apologies in advance, and gratitude to anyone that reads to the end ;)

   For full context this video does a good job outlining dynamic collections in PDQ: https://www.youtube.com/watch?v=wVWzNhZHPV4

   Here's the scenario:
   We have ~50 3rd party software titles that we manage on subsets of computers. In PDQ, to manage 3rd party software we simply created a dynamic collection containing "devices with software 'xyz' installed", which we could then target for automated 3rd party software updates and patches.

   Take for example our deployment of Visual Studio Code and AutoCAD Inventor. There's maybe 30 users in our company that require VS Code on their computers, and about 40 that require AutoCAD inventor. These are not mutually exclusive lists; there are some users who require both VS Code and AutoCAD Inventor on their computer, and many others that need only one or the other.

   We have "overlaps" like this all across our 3rd party software deployments.

   I've worked with Atera Support on this and they offered the solution of using folders for 3rd party patch automation - but unfortunately, as an agent can only be a member of one folder at a time, this doesn't help our "overlaps" discussed above.

   For the time being we’ve been able to achieve a “good enough/close enough” solution with Atera using the following:

   1.) Create 3rd party software bundle and automation profile
   2.) Use custom views in the Devices tab to create our “dynamic collections”
   3.) Assign Step 1 automation profile to the devices in this view

   It’s Step 3 that gives us the trouble, as the automation profile is assigned to devices in the view, rather than the view itself. When we perform Step 3, it only applies to the devices that were in that view at that specific date/time the automation profile was assigned.

   This means that, if we were to repurpose a device and it no longer needed the 3rd party automation profile from step 3, it would still have this automation profile assigned until we remove it manually. Likewise, new devices coming in do not pick up the automation profile either – even though they are dynamically added to the saved view. I think if we had the ability to assign an automated profile to a saved view, rather than the devices in the view at that point in time, that would make Atera even more powerful and beneficial to us.

   Thanks for considering!

   We came to Atera from using PDQ Inventory/PDQ Deploy and were admittedly spoiled rotten with how well that solution worked. This is in the scope of what PDQ refers to as "dynamic collections" - and this is something Atera would benefit hugely from, should they choose to go after this. I tried to keep this brief, and failed miserably - my apologies in advance, and gratitude to anyone that reads to the end ;)

   For full context this video does a good job outlining dynamic collections in PDQ: https://www.youtube.com/watch?v=wVWzNhZHPV4

   Here's the scenario:
   We have ~50 3rd party software titles that… more

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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10. Mobile needs a Dashboard page

    Please include a dashboard tab in the mobile app. I have no way to monitor everything from a tablet on my desk. I would like to be able to see everything and not choose ALerts or Tickets. TY!

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    0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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11. SNMP ODI MATH OPERATION

    Allow to exec operation with multiple OID, for example synology nas only return OID of total space and used space, if is possible to calculate ( free space / total space ) to monitor the % of free space

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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12. Updates from phone app

    The ability to push Windows updates from the cell phone app.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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13. Malwarebytes features

    Hi everybody,

    I would like to know if you are planning to include in the Malwarebytes offer these two features:

    AppBlock
    Mobile Security

    Cordiali saluti / Best Regards

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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14. ai sumup in french

    If a ticket is written in FRENCH, is it possible to have the IT sum up in the same language, please ? :)
    Greeting

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    1 comment  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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15. Retry for scripts when fails

    Retry for scripts: Option to retry on first fail. If I send an ad-hoc script run on an offline agents and it fails, I have to re-run it again. Run it up to 3 times before notifying it. I just go to the recent process and I see which agents have failed and make a note of it.

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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16. Custom Ticket Types

    It would be very helpful to have custom ticket Types. This would allow for creating different kinds of tickets and, importantly, applying different ticket automation rules.

    Example... "normal" type tickets (problem, incident, etc) can generate emails sent to customers. But a custom Type (Sales) can be configured to NOT generate a notification email, and auto-set Status to a fitting custom status (Sales - Requested, Sales - Ordered, etc).

    Currently, I am doing the same thing by using custom Product Family options, but those fields are not available in the mobile app, which we do use regularly.

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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17. Email Received trigger

    We would like to be able to trigger an automation rule based on any correspondence received. (Currently can only trigger based on requester responded. Would like to trigger if anyone responds)

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    1 comment  ·  Delete…  ·  Admin →
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18. Run a script after a reboot is done.

    Run a script after a reboot is done.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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19. Allow technician to set default notes to internal or external separately

    The default note type forces all techs to use either internal or external, would be a great feature to allow each tech to choose their own default

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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20. Detailed Invoices

    We need details on all aspects of invoicing. ( work from home - ie... Total 10 clients with 50 devices of which 4 devices have work from home... how do we figure this out without clicking client at a time to check? ) ( acronis - ie... Total 10 clients with 50 devices - which client is using so much data and how much are they being biiled? ) ( bit defender - ie... Total 10 clients with 50 devices - which have cloud security and which not and how much is each client being billed? ) Im sure this goes on for the remaining of the products offered. We need details!!!!

    We need details on all aspects of invoicing. ( work from home - ie... Total 10 clients with 50 devices of which 4 devices have work from home... how do we figure this out without clicking client at a time to check? ) ( acronis - ie... Total 10 clients with 50 devices - which client is using so much data and how much are they being biiled? ) ( bit defender - ie... Total 10 clients with 50 devices - which have cloud security and which not and how much is each client being billed? ) Im sure this… more

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    1 comment  ·  Delete…  ·  Admin →
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