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  1. We have filtered views on the ticket screen, so we can change it from "default view" to all onsite jobs or all telephone jobs for examlpe.

    It would be great when clicking the drop down list for the ticket count to be added on the end of the choices.

    ie Default view (42)
    Onsite Jobs (18)
    Telephone Jobs (24)

    5 votes

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    1 comment  ·  Tickets  ·  Admin →
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  2. On the devices list, show a column for what contact and customer that devices belongs to.

    The relationship field is important and this uses the contact details for who this device belongs to, some devices are being logged into as a generic username or maybe being logged into using old details, therefore for the username field can be unreliable.

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  3. Would be a nice feature to have a bread crumb trail at the top of the window for navigating up one more more levels.

    In some instances within sites or reporting, the back button is not useful. Only option is to go back to the left menu and start from the main menu item.

    5 votes

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  4. When attaching images in the Knowledge Base, The only option is to download or delete the attachments. It would be nice to view the images and see what has been attached instead of downloading it locally to the computer.

    5 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  5. When we reset a device in the company, for a new employee. Atera is reinstalled as a completely new device. Can you make it that when A new device is enrolled with the same serial number as a current device in the system. The old device is deleted, or prompted to be deleted. At the moment, you have to do it all manually and have multiple devices with the same serial number (the same physical device)

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  6. CVE sort by workstation / IP instead of CVE. I have to dig through every single CVE to see what workstations are affected.

    5 votes

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  7. We have been seeing some computers recently hit 100% disk activity and stay that way for several minutes. Occasional spikes may not be a problem, but when a computer hits 100% disk activity and stay that way for a while, we want to be alerted.

    The current settings do have the percentage, but having a time frame like the other alerts would make this trigger actually usable. As it is, we had to turn it off because too many little spikes were triggering alerts that we have to manually remove. Being able to set the threshold to something like disk…

    5 votes

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    1 comment  ·  Alerts  ·  Admin →
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  8. We came to Atera from using PDQ Inventory/PDQ Deploy and were admittedly spoiled rotten with how well that solution worked. This is in the scope of what PDQ refers to as "dynamic collections" - and this is something Atera would benefit hugely from, should they choose to go after this. I tried to keep this brief, and failed miserably - my apologies in advance, and gratitude to anyone that reads to the end ;)

    For full context this video does a good job outlining dynamic collections in PDQ: https://www.youtube.com/watch?v=wVWzNhZHPV4

    Here's the scenario:
    We have ~50 3rd party software titles that…

    5 votes

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  9. Please include a dashboard tab in the mobile app. I have no way to monitor everything from a tablet on my desk. I would like to be able to see everything and not choose ALerts or Tickets. TY!

    5 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  10. Allow to exec operation with multiple OID, for example synology nas only return OID of total space and used space, if is possible to calculate ( free space / total space ) to monitor the % of free space

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. The ability to push Windows updates from the cell phone app.

    5 votes

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  12. Hi everybody,

    I would like to know if you are planning to include in the Malwarebytes offer these two features:

    AppBlock
    Mobile Security

    Cordiali saluti / Best Regards

    5 votes

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  13. If a ticket is written in FRENCH, is it possible to have the IT sum up in the same language, please ? :)
    Greeting

    5 votes

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  14. Retry for scripts: Option to retry on first fail. If I send an ad-hoc script run on an offline agents and it fails, I have to re-run it again. Run it up to 3 times before notifying it. I just go to the recent process and I see which agents have failed and make a note of it.

    5 votes

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    1 comment  ·  Devices  ·  Admin →
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  15. It would be very helpful to have custom ticket Types. This would allow for creating different kinds of tickets and, importantly, applying different ticket automation rules.

    Example... "normal" type tickets (problem, incident, etc) can generate emails sent to customers. But a custom Type (Sales) can be configured to NOT generate a notification email, and auto-set Status to a fitting custom status (Sales - Requested, Sales - Ordered, etc).

    Currently, I am doing the same thing by using custom Product Family options, but those fields are not available in the mobile app, which we do use regularly.

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. We would like to be able to trigger an automation rule based on any correspondence received. (Currently can only trigger based on requester responded. Would like to trigger if anyone responds)

    5 votes

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  17. Run a script after a reboot is done.

    5 votes

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  18. The default note type forces all techs to use either internal or external, would be a great feature to allow each tech to choose their own default

    5 votes

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  19. We need details on all aspects of invoicing. ( work from home - ie... Total 10 clients with 50 devices of which 4 devices have work from home... how do we figure this out without clicking client at a time to check? ) ( acronis - ie... Total 10 clients with 50 devices - which client is using so much data and how much are they being biiled? ) ( bit defender - ie... Total 10 clients with 50 devices - which have cloud security and which not and how much is each client being billed? ) Im sure this…

    5 votes

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  20. At the moment the file copy window is a fixed size. It means you cant expand the windows to see the full file paths.

    Can you make the windows scalable so you can drag open the column widths etc, as at the moment you cannot work out what file path is what if the start of each path is the same.. navigating to a file using that window is so awkward sometimes you cant see where you are going!

    5 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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