5040 results found
-
Visual Storage Usage for Endpoints
As an MSP for small and medium sized businesses, an issue we have quite regularly is managing storage usage on our endpoints. We have automated scripts to clear out temp files, windows updates, recycle bin etc but these aren't always enough.
We like WizTree for showing which files are taking up the most space but this requires connecting onto the endpoint and running a scan manually. It would be great if we could set a scan like this running and see the results from Atera's dashboard.
5 votes -
SSO as add-on feature
SSO for the customer portal should be a standard feature. Apparently, it is only available to the Enterprise Level Subscriptions which is very expensive and offers a lot of features that are not as necessary as SSO.
Please ATERA make that available to all5 votes -
yubi
integration with YUBI KEY for 2fa
5 votes -
Scheduled Pop Up on Customers desktop for reminder
Create a scheduled popup to periodically remind to customer that his computer is managed by our organization and some other information to contact us for assistence.
For example, every monday at a certain time the agent send a popup on the desktop with the MPS Company logo and the description of the services offered.
This is to offer a transparent service and maintain customer loyalty5 votes -
Software Management
Please make the "Software Management" "Update All"
selectable so we can select what to update and what to exclude .5 votes -
Calendar Integration for Scheduled Tickets
Scheduled Tickets don't seem to have the ability to add a calendar entry because the calendar integration appears to only work for live tickets - which is kind of annoying because something scheduled in the future is VERY useful to have in ones Calendar!
What would be INCREDIBLY useful to our business would be if we could do Scheduled tickets which we could create a calendar event for as part of the ticket scheduling, so we can see scheduled tickets in our Outlook Calendars rather than only on the scheduled ticket page - stops a situation where we double-book ourselves…
5 votes -
New Time Entry Worse Than The Old One
The placement is nice but previously I could type just 5 or 15 or whatever and it would understand that meant minutes. Now I've apparently got to type 00:05:00 or it complains that I'm trying to set it to more than 24h - which doesn't even make sense because 05:00:00 would only be 5 hours.
Please put it back how it was.5 votes -
Knowledge Base - Category Sorting
When I go in to create new categories for the Knowledge base they are nicely sorted. When I create a new KB it's completely unsorted with no categories. It's a PITA to find the selection I want. It would be super useful to have the category and selection just like the ticketing system. Please fix this!
5 votes -
Mandatory Follow-up Date Feature for Pending Tickets
I’d like to suggest a feature that could greatly enhance our ticket management system. Often, tickets are put on hold pending a specific event or date, such as the estimated delivery of a product or changes from a supplier. It would be incredibly beneficial to have the ability to assign a mandatory follow-up date directly to the ticket.
This feature would eliminate the need for separate calendar entries and ensure that the oversight of the ticket isn’t solely reliant on one individual. Moreover, making the follow-up date a compulsory field when a ticket is set to a waiting status would…
5 votes -
Time Entry / Management
Time tracking is currently a huge pain point for my company when dealing with Atera. We need some kind of time entry screen where we can see each technician's work week and their time entries for each day-- allow us to add/edit time here.
5 votes -
withsecure integration
Withsecure 3rd party integration, like the another serurity softwares.
5 votes -
blocking software from launching
It would be great to have to ability to block unauthorized inventoried software from launching. There are installers that does not require administrator rights to install and some of my users have learned that.
5 votes -
Support for Linux Monitoring Agent - For Linux Based Servers to monitor other devices
Since it is possible to install linux based agents on linux devices please allow for the linux agent to also serve as a monitoring agent for SNMP, TCP and Generic devices.
5 votes -
Notification - Internal note "notify"
When you write an internal note in a ticket, you can notify other technicians in the right field.
But, when someone places me on "Notify", it would be more effective to get a more obvious notification - A sound, pop-up box on the screen. Instead of having to look up to the right corner, which is very easy to not see and forget.This way, it would be easier to be updated on current tickets, that can need other technician's help/advice.
5 votes -
Enhancing Remote Access Management: Integrating Atera Agent for HTML-based Device Control
The ability to remotely access devices such as ILOs, Switches, Copiers, etc., directly from the console via the Atera agent would be greatly appreciated. This feature would enable more efficient and simplified management of these devices, thereby providing a smoother and more productive user experience.
5 votes -
Mobile app start in tickets screen
For most of my team, it would be really helpful to open the mobile app and go straight to tickets vs alerts. Give us the option to select which screen makes most sense to us.
5 votes -
Ticket Templates and The Service Portal
Hi Atera team,
After building out the platform for my company, I have come to notice that the service portal does not fully optimize the use ticket template feature.
As it stands now, when a user navigates to the service portal and creates a ticket, ALL custom fields that have the setting "User can Edit" are shown to the user. It will remain this way UNTIL a user selects a ticket template. Only after selecting a ticket template, the custom fields will filter down to what has been specified to be included in the template.
After doing some brainstorming with…
5 votes -
Using the Rank Field
When Creating a customer, make the Rank editable. (IE: Platinum, anything else MSP use)
Also allow to add a rank for existing customers.
5 votes -
Multiple white label designs
Allow multiple white label templates based on customer. For example one of our customers would like to resell our service but having our branding won't work in that situation. So having an option to choose a white label template per customer would be a good feature.
5 votes -
windows update bandwidth
Windows update bandwidth delivery optimization feature. There is no way to currently cap said bandwidth through the Atera Agent. This would be a good feature to have when you have misconfigurations with jobs kicking off over 1000 agents simultaneously only to find out there is no way to see status of said jobs or kill jobs or cap ceiling during business vs non business hours. Also, have the option to pull OS updates via local WSUS server instead of Atera if possible would be a good thing to have.
5 votes
- Don't see your idea?