4821 results found

1. ticket count on filter view dropdown list

   We have filtered views on the ticket screen, so we can change it from "default view" to all onsite jobs or all telephone jobs for examlpe.

   It would be great when clicking the drop down list for the ticket count to be added on the end of the choices.

   ie Default view (42)
   Onsite Jobs (18)
   Telephone Jobs (24)

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   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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2. On devices page have a relationship (contact) column and customer column to show who the device belongs to.

   On the devices list, show a column for what contact and customer that devices belongs to.

   The relationship field is important and this uses the contact details for who this device belongs to, some devices are being logged into as a generic username or maybe being logged into using old details, therefore for the username field can be unreliable.

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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3. View Button in Knowledge Base

   When attaching images in the Knowledge Base, The only option is to download or delete the attachments. It would be nice to view the images and see what has been attached instead of downloading it locally to the computer.

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   0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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4. Sort CVE by Workstation / or IP

   CVE sort by workstation / IP instead of CVE. I have to dig through every single CVE to see what workstations are affected.

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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5. disk activity alert time setting

   We have been seeing some computers recently hit 100% disk activity and stay that way for several minutes. Occasional spikes may not be a problem, but when a computer hits 100% disk activity and stay that way for a while, we want to be alerted.

   The current settings do have the percentage, but having a time frame like the other alerts would make this trigger actually usable. As it is, we had to turn it off because too many little spikes were triggering alerts that we have to manually remove. Being able to set the threshold to something like disk activity 95% or higher for 5 minutes, instead of just the percentage would make this much better.

   We have been seeing some computers recently hit 100% disk activity and stay that way for several minutes. Occasional spikes may not be a problem, but when a computer hits 100% disk activity and stay that way for a while, we want to be alerted.

   The current settings do have the percentage, but having a time frame like the other alerts would make this trigger actually usable. As it is, we had to turn it off because too many little spikes were triggering alerts that we have to manually remove. Being able to set the threshold to something like disk… more

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   1 comment  ·  Alerts  ·  Delete…  ·  Admin →
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6. Non DC Network Discovery Client.

   I would like to see a designated network scanning device/client that is NOT a domain controller for more accurate scanning.

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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7. Proofpoint integration

   Proofpoint integration

   5 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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8. When using Configuration Policy, Windows Update. Wake computers to restart

   Hi,

   If using configuration Policy and Windows Updates with restart outside of active hours on. Have a feature to wake computer at a time outside of hours to allow them to restart to apply updates

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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9. Updates from phone app

   The ability to push Windows updates from the cell phone app.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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10. Malwarebytes features

    Hi everybody,

    I would like to know if you are planning to include in the Malwarebytes offer these two features:

    AppBlock
    Mobile Security

    Cordiali saluti / Best Regards

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    1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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11. ai sumup in french

    If a ticket is written in FRENCH, is it possible to have the IT sum up in the same language, please ? :)
    Greeting

    5 votes

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    1 comment  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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12. Retry for scripts when fails

    Retry for scripts: Option to retry on first fail. If I send an ad-hoc script run on an offline agents and it fails, I have to re-run it again. Run it up to 3 times before notifying it. I just go to the recent process and I see which agents have failed and make a note of it.

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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13. Copy Folders Across Sites

    Ability to copy folders from one site to another. I am using the same folders across all sites but I have to manually create them at each site.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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14. Run a script after a reboot is done.

    Run a script after a reboot is done.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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15. Unmerge Ticket Improvement

    It needs to be possible to undo an accidental ticket merge properly. Currently, you can change the status of a ticket from Merged to Open/Pending to get it back, but it will be empty and the contents still on the ticket which it was incorrectly merged into.
    This needs to have the original contents remain on the ticket and REMOVE those contents from the one they were merged into - they presumably haven't been sent to the contact who had the original ticket so it's not destroying a "paper trail" but deleting the contents from the original ticket which got merged IS.

    It needs to be possible to undo an accidental ticket merge properly. Currently, you can change the status of a ticket from Merged to Open/Pending to get it back, but it will be empty and the contents still on the ticket which it was incorrectly merged into.
    This needs to have the original contents remain on the ticket and REMOVE those contents from the one they were merged into - they presumably haven't been sent to the contact who had the original ticket so it's not destroying a "paper trail" but deleting the contents from the original ticket which got… more

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    0 comments  ·  Delete…  ·  Admin →
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16. Mobile Admin

    Mobile administration ability. Currently no admin controls in mobile app. Many times I would like the convenience of doing something from my phone versus having to grab a laptop or wait till I’m at a desktop.

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    0 comments  ·  Delete…  ·  Admin →
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17. Allow technician to set default notes to internal or external separately

    The default note type forces all techs to use either internal or external, would be a great feature to allow each tech to choose their own default

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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18. Chrome device monitoring and remoting

    Chrome device monitoring and remoting

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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19. Detailed Invoices

    We need details on all aspects of invoicing. ( work from home - ie... Total 10 clients with 50 devices of which 4 devices have work from home... how do we figure this out without clicking client at a time to check? ) ( acronis - ie... Total 10 clients with 50 devices - which client is using so much data and how much are they being biiled? ) ( bit defender - ie... Total 10 clients with 50 devices - which have cloud security and which not and how much is each client being billed? ) Im sure this goes on for the remaining of the products offered. We need details!!!!

    We need details on all aspects of invoicing. ( work from home - ie... Total 10 clients with 50 devices of which 4 devices have work from home... how do we figure this out without clicking client at a time to check? ) ( acronis - ie... Total 10 clients with 50 devices - which client is using so much data and how much are they being biiled? ) ( bit defender - ie... Total 10 clients with 50 devices - which have cloud security and which not and how much is each client being billed? ) Im sure this… more

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    1 comment  ·  Delete…  ·  Admin →
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20. Webroot actions appear in recent processes

    When deploying webroot via the atera option there is no record for that action under recent processes.
    I could get a record if running it as an independent script but that feels pointless when it's built into Atera

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    0 comments  ·  Webroot  ·  Delete…  ·  Admin →
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