4685 results found

1. Connect to devices registered in Atera console from a Linux machine.

   I have a Linux machine and I need to connect to devices registered in my management console.
   Please make it possible to connect to devices registered in Atera console from a Linux machine.

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2. Mobile app: see which servers are offline

   Mobile app: see which servers are offline - more important than the rest

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   1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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3. Ability to use parameters in software bundles

   I'd like to be able to set parameters per software within a bundle.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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4. Scripts should not need the API Key for custom fields

   To obtain custom field data in an automated script, the API Key is required to be in the script in plain text.
   The agent on the end point running the script should already have access to the custom fields in its own asset and parent customer records.
   Please create a Atera Powershell module that can obtain custom field data without requiring the API Key.

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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5. Ticket automation based on relative date instead of fixed date/time.

   When we receive a ticket we plan this for a technician to resolve, and then change the ticket status from "open" to "pending". (To keep a nice overview of open tickets that still need attention.)

   We want to be able to change the ticket status back from pending to open again, when the planned date has expired, and the ticket still has the status "pending" instead of "resolved".

   Now in the date selector we only have "fixed" dates, not "Tomorrow" or "Today" or "Yesterday" so there is no option to create an automation like this, only absolute dates, or after a certain number of hours are past.

   But our ticket planning can be that we plan a ticket for tomorrow, or after seven days, or everything in between. So fixed date/time entries are not useful to us.

   So say we plan a ticket for the 3rd of june, we want to change the ticket status back to "open" again when it is the 4rd of june and the ticket still has the status "pending", so that we can see somebody did not resolve this ticket on time and plan the next action accordingly.

   When we receive a ticket we plan this for a technician to resolve, and then change the ticket status from "open" to "pending". (To keep a nice overview of open tickets that still need attention.)

   We want to be able to change the ticket status back from pending to open again, when the planned date has expired, and the ticket still has the status "pending" instead of "resolved".

   Now in the date selector we only have "fixed" dates, not "Tomorrow" or "Today" or "Yesterday" so there is no option to create an automation like this, only absolute dates, or after… more

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6. Speedtest on Device Info

   Under the device information on an endpoint. It would be good to have an option to run a speed test of that device on the local lan.

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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7. Give ability to customers to see other customer's tickets in the portal

   In the customer portal, I would like to give the capability of my customer to see other 'customers' in Atera. The way I set it up is that I separated my one customer into multiple customers, based on location. For example, the owner of a hotel, they want to see the tickets opened by every single location. I had to then set it up as one customer with folders on location. It would be nice to just decide which customer ticket they have access to.

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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8. Ability to change the wording in the customer portal

   Ability to change the wording in the customer portal

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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9. Network discovery: to permanently be able to remove devices when the scan

   Network discovery: to permanently be able to remove devices when the scan

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   0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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10. ISO 27001 and 27002

    ISO 27001 and 27002

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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11. See past users on device

    Ability to see who were the past users on the device

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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12. Ticket creation from customer call

    Ticket creation from customer call

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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13. Agent deployment from scanning agent (non domain controller)

    Allow for remote deployment of agent from network discovery via a non domain controller server or PC. Currently the agent can only be deployed remotely from a site scanned from a scanning agent that is a DC. This would be useful in cases where sites connect back across a VPN with no DC on site or are connected to a cloud service for Active Directory.

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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14. Blackpoint cyber
    5 votes

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    1 comment  ·  Security  ·  Delete…  ·  Admin →
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15. Custom Fields DropDown With Dependencies Enhancement

    For the fields you can set to DropDown with Dependencies - is there a way to nest those further instead of only having Values and Children?
    For example if we wanted:

    Value: Request Type = Computer
    Child Value:Hardware
    Sub Value -> Monitor
    Keyboard
    Mouse
    Etc.
    Child Value:Software
    Sub Value -> Adobe
    Sub Sub Value -> Reader DC
    Pro
    PhotoShop
    Etc.
    Sub Value -> Microsoft
    Sub Sub Value -> Outlook
    Word
    Excel
    PowerPoint
    Etc.

    5 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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16. Startup Automation

    The ability to run scripts or automation processes on system start or user login would be amazing. For example, running a script on a system to fix an issue that reoccurs on startup.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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17. Barraccuda Integration

    Barraccuda Integration

    5 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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18. Option to send a Notification Email for a Device When It Comes Online

    Would like to have the option to flag a device to send out a notification to an email address when it comes back online in Atera. For example: need to access a PC that's been offline for a few days, an email is sent to an email address of our choosing when the device is back online so that we are not required to actively monitor the device and waste time waiting for it. Put the option on the Agent page under the Manage drop-down menu. Have a pop-up menu display that allows us to type in the email address to notify.

    Would like to have the option to flag a device to send out a notification to an email address when it comes back online in Atera. For example: need to access a PC that's been offline for a few days, an email is sent to an email address of our choosing when the device is back online so that we are not required to actively monitor the device and waste time waiting for it. Put the option on the Agent page under the Manage drop-down menu. Have a pop-up menu display that allows us to type in the email address… more

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    0 comments  ·  Delete…  ·  Admin →
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19. sort devices by online or offline in client

    Ability to sort devices by online or offline status with in client devices tab/folder.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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20. Offline Agent Change Interval

    Offline agent Alert: When a machine goes offline, rebooted or something, we get a lot of tickets going offline. We get a 3 dozen tickets and even though they might not be. would be nice to choose the interval of how long a device is offline before sending alerts.

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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