4684 results found
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Ability to use parameters in software bundles
I'd like to be able to set parameters per software within a bundle.
5 votes -
Scripts should not need the API Key for custom fields
To obtain custom field data in an automated script, the API Key is required to be in the script in plain text.
The agent on the end point running the script should already have access to the custom fields in its own asset and parent customer records.
Please create a Atera Powershell module that can obtain custom field data without requiring the API Key.5 votes -
Ticket automation based on relative date instead of fixed date/time.
When we receive a ticket we plan this for a technician to resolve, and then change the ticket status from "open" to "pending". (To keep a nice overview of open tickets that still need attention.)
We want to be able to change the ticket status back from pending to open again, when the planned date has expired, and the ticket still has the status "pending" instead of "resolved".
Now in the date selector we only have "fixed" dates, not "Tomorrow" or "Today" or "Yesterday" so there is no option to create an automation like this, only absolute dates, or after…
5 votes -
Speedtest on Device Info
Under the device information on an endpoint. It would be good to have an option to run a speed test of that device on the local lan.
5 votes -
Give ability to customers to see other customer's tickets in the portal
In the customer portal, I would like to give the capability of my customer to see other 'customers' in Atera. The way I set it up is that I separated my one customer into multiple customers, based on location. For example, the owner of a hotel, they want to see the tickets opened by every single location. I had to then set it up as one customer with folders on location. It would be nice to just decide which customer ticket they have access to.
5 votes -
Ability to change the wording in the customer portal
Ability to change the wording in the customer portal
5 votes -
Network discovery: to permanently be able to remove devices when the scan
Network discovery: to permanently be able to remove devices when the scan
5 votes -
ISO 27001 and 27002
ISO 27001 and 27002
5 votes -
See past users on device
Ability to see who were the past users on the device
5 votes -
Ticket creation from customer call
Ticket creation from customer call
5 votes -
Agent deployment from scanning agent (non domain controller)
Allow for remote deployment of agent from network discovery via a non domain controller server or PC. Currently the agent can only be deployed remotely from a site scanned from a scanning agent that is a DC. This would be useful in cases where sites connect back across a VPN with no DC on site or are connected to a cloud service for Active Directory.
5 votes -
5 votes
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Custom Fields DropDown With Dependencies Enhancement
For the fields you can set to DropDown with Dependencies - is there a way to nest those further instead of only having Values and Children?
For example if we wanted:Value: Request Type = Computer
Child Value:Hardware
Sub Value -> Monitor
Keyboard
Mouse
Etc.
Child Value:Software
Sub Value -> Adobe
Sub Sub Value -> Reader DC
Pro
PhotoShop
Etc.
Sub Value -> Microsoft
Sub Sub Value -> Outlook
Word
Excel
PowerPoint
Etc.5 votes -
Startup Automation
The ability to run scripts or automation processes on system start or user login would be amazing. For example, running a script on a system to fix an issue that reoccurs on startup.
5 votes -
Barraccuda Integration
Barraccuda Integration
5 votes -
Option to send a Notification Email for a Device When It Comes Online
Would like to have the option to flag a device to send out a notification to an email address when it comes back online in Atera. For example: need to access a PC that's been offline for a few days, an email is sent to an email address of our choosing when the device is back online so that we are not required to actively monitor the device and waste time waiting for it. Put the option on the Agent page under the Manage drop-down menu. Have a pop-up menu display that allows us to type in the email address…
5 votes -
sort devices by online or offline in client
Ability to sort devices by online or offline status with in client devices tab/folder.
5 votes -
Offline Agent Change Interval
Offline agent Alert: When a machine goes offline, rebooted or something, we get a lot of tickets going offline. We get a 3 dozen tickets and even though they might not be. would be nice to choose the interval of how long a device is offline before sending alerts.
5 votes -
Annually subscription Atera has to have to option to be payed monthly
€119,- euro a technician is to expensive for the limitions Atera has.
For this price there are other alternatives.€99,- a month is fine, Subscription for 1 year also fine. but it has to have to option to be payed monthly.
5 votes -
API Call for Agent and Contact relation
Hi,
Simple request. In the web UI, you can set a contact relation to an agent.
When using the current API calls for agents and contacts, there is no field for that set relation.
Basically, we want to cross-reference that all contacts are linked to an agent.
We have a complete list of the agents and a complete list of contacts, but no way to get a relationship between the two tables. The last logged-on user is not a viable option.Thank you for your consideration.
5 votes
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