4777 results found
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Retry for scripts when fails
Retry for scripts: Option to retry on first fail. If I send an ad-hoc script run on an offline agents and it fails, I have to re-run it again. Run it up to 3 times before notifying it. I just go to the recent process and I see which agents have failed and make a note of it.
5 votes -
Copy Folders Across Sites
Ability to copy folders from one site to another. I am using the same folders across all sites but I have to manually create them at each site.
5 votes -
Run a script after a reboot is done.
Run a script after a reboot is done.
5 votes -
Unmerge Ticket Improvement
It needs to be possible to undo an accidental ticket merge properly. Currently, you can change the status of a ticket from Merged to Open/Pending to get it back, but it will be empty and the contents still on the ticket which it was incorrectly merged into.
This needs to have the original contents remain on the ticket and REMOVE those contents from the one they were merged into - they presumably haven't been sent to the contact who had the original ticket so it's not destroying a "paper trail" but deleting the contents from the original ticket which got…5 votes -
Mobile Admin
Mobile administration ability. Currently no admin controls in mobile app. Many times I would like the convenience of doing something from my phone versus having to grab a laptop or wait till I’m at a desktop.
5 votes -
Allow technician to set default notes to internal or external separately
The default note type forces all techs to use either internal or external, would be a great feature to allow each tech to choose their own default
5 votes -
Add agents directly under the IT Automation profile
Add agents directly under the IT Automation profile
5 votes -
Chrome device monitoring and remoting
Chrome device monitoring and remoting
5 votes -
Detailed Invoices
We need details on all aspects of invoicing. ( work from home - ie... Total 10 clients with 50 devices of which 4 devices have work from home... how do we figure this out without clicking client at a time to check? ) ( acronis - ie... Total 10 clients with 50 devices - which client is using so much data and how much are they being biiled? ) ( bit defender - ie... Total 10 clients with 50 devices - which have cloud security and which not and how much is each client being billed? ) Im sure this…
5 votes -
Webroot actions appear in recent processes
When deploying webroot via the atera option there is no record for that action under recent processes.
I could get a record if running it as an independent script but that feels pointless when it's built into Atera5 votes -
Exclude retired devices from remote monitoring contract type
Contracts of the type "Remote Monitoring" currently includes all agents - also retired once. This means that a client will keep paying for unused clients.
I was told by support to manually check our hundreds of customers for "online since" devices and correct the billing every month.
There must be a way to exclude retired devices in the contract5 votes -
Group multiply Alerts
It would be very useful if the same alerts were grouped, for example: if I get an alert from a client 5 times an hour that the ssl certificate is about to expire, this alert should not be created again and again but only once with a counter that counts up the messages.
5 votes -
Ticket export to include comments
Currently there is no way to export ticket information to include comments, at least not from the GUI. This country has just implemented new Data Privacy legislations and nearly every client of ours is currently performing audits. Not being able to easily extract this information is creating serious problems.
5 votes -
Allow agent to be installed silently via Intune
Pretty straightforward. Allow the Atera agent to be installed silently via Intune, like it could previously. The agent can be installed silently via GPO on a domain, and Intune / Azure AD is just the next iteration of that.
5 votes -
Integrate Atera with SaaS Alerts
Unify enhances SaaS Alerts’ event data with device data from supported RMM platforms.
After mapping devices to their respective accounts, Unify can prove that users know their password, have the MFA token, and that they are accessing the SaaS application from a known device.
5 votes -
api ticket activity status
Add the activity status to the API ticket response as a field.
5 votes -
Auto-Assign Ticket to Last Commented Technican
It would be awesome to have the automation option of Auto-assigning an unassigned ticket to the technician who adds a comment in the ticket. For example,
- Contact creates a ticket which would be unassigned
- Technician 1 responds to the ticket via email or the portal by sending a message.
- Auto-assign the ticket to Technician 1
5 votes -
Password manager
Have a button to copy the username, not just the password. and have a built-in password creator
5 votes -
knowledge base sort
could we please alphabetize the "Display in Section" list when creating new KB Articles?
5 votes -
Auto CC or BCC Email Addresses on Ticket Replies
It would be good to have the ability to always cc or bcc ticket replies from an agent to an email address.
5 votes
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