5047 results found
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Simple Device Availability View
Like "Availability Monitoring" but with No Notifications.
Just a simple Widget like Availability Monitoring that shows how many computers are online and how many computers are offline including if it is a Server, PC, Mac, Linux exactly the same widget, Just no Notifications.
5 votes -
HTTPS for lower tiers on custom domains in the customer portal
Currently, only power users and enterprise users can use this feature! None of the browsers will allow downloading the agent from the HTTP links anymore and constantly give alerts to the customers that the file they downloaded might be harmful to their system. Please allow this on the lower tiers as well.
5 votes -
Refer a friend - stop the pop up please
Option to turn this pop up off if you get near it with the mouse you can't simply click elsewhere but have to Esc to get rid of it - it's incredibly annoying, move far out of the way or allow a user to permanently stop the pop up please.,
5 votes -
Patch installation progress
It would be amazing to see the same sort of information in Atera that Windows Settings shows when installing updates. Not only would it be great to see which patch is installing, as another customer mentioned, but even better would be seeing the progress of the installation such as a percentage status, like Windows shows.
5 votes -
Design your own "Pane of Glass"
Atera wants to be able to be a "Single Pane of Glass" but in reality we're going to have other sites that provide us data we need on a daily basis. Thing of my Ubiquiti Unifi dashboard, etc. If we could input a page URL for a pane on our Dashboard that shows a live view of our logged-in dashboard from another site. This would be a quick way to get to any other site's data or stats in a quick glance instead of keeping a tab opon on your browser all the time - PLUS then Atera could market…
5 votes -
Guardz Add-on
Guardz is an Israeli-based company and can go a long way toward being a turn-key solution for security compliance. It provides fantastic data for Annual Security Risk Assessments and Compliance standards. Would be great if we were able to leverage this through Atera as part of your offering!
5 votes -
Allow Ticket Automation to Remove Assigned Tech
Currently when creating ticket automation rules, under the "Set Field Value" for Technician, you a forced to assign a technician either by name or through Auto-assignment. However, in some instances automation rules for setting the tech to unassigned would be very useful.
5 votes -
PAM - privilege access management
Would love if you could integrate a privilege access management feature like Auto Elevate.
5 votes -
Add column "first seen" and sort by it
It would be very helpful to have a property "first seen" for every device in the network scan. This would help to find new or rogue devices at a glance.
5 votes -
Customer IT Team Access
Customers IT Team having access into atera as that client only. Limited access with limited use and at a cheaper cost to compensate for not having access to the full range of features.
5 votes -
More in-depth hardware monitoring.
I would like a deeper dive with the metrics that are shown in the devices tab, along with the ability to go even further with in-depth monitoring to put on the main page/ dashboard, like the advanced reports. the best idea i can think of and i believe it might be wishful thinking but would be "HW Monitor Pro" integrate into the portal. every device gets the install, can look at either a master list with all the devices that have it installed or when going to the devices page. Have it automatically record and store up to "X" amount…
5 votes -
IT Automation Feedback - Detailed Information in the Report
IT Automation Feedback - Detailed Information in the Report. We would like to see which devices (device name and customer) have successfully completed the process and which ones have not. For those with errors, it would be beneficial to know what type of error occurred.
5 votes -
all telephone number in Atera, should be a link
Every phone number, in Atera should be a link tel://Number instead of just text, so it posible to click on it, and have softphone or what that handle tel links, to just call up instead of copy paste the number.
5 votes -
Manually creating scheduled tickets
There used to be a way to manually create scheduled tickets, without using the AI.
It would be nice to have this feature optionally available to us, because the AI can sometimes be wonky.I scheduled a ticket for "the third friday of every month" and the system scheduled the ticket for Saturday. I tested it with "the third Thursday of every month" and the system scheduled it for Friday.
When modifying the ticket, it resulted in the same mess-up.5 votes -
add ip address for selection of columns to view on main device page or while in the client
as part of the columns to select from can you add one for the ip address?
5 votes -
'check-in' frequency
How often does the web UI and agent communicate?
Admittedly it's my own fault, but I often find myself working on an agent, shutting it down, and then forgetting that I still need it (or if I'm testing the Wake on LAN functionality before installing a PC). Sometimes I find myself waiting for up to 30 minutes before the web UI reports the device as offline, and so I can't use the Wake on LAN function as the web UI thinks the device is still online.
Could we either…
A) Increase the frequency the agent and web UI communicate/check-in
B)…
5 votes -
Anydesk branding
Is it possible to brand the remote client (Anydesk in our case) with so that customers can be sure the connection is coming from their MSP/support member?
5 votes -
Prevent tickets being created from chat
Currently a ticket is created when a chat session lasts longer than 2 minutes.
Please add an option to prevent this.
5 votes -
More detailed release notes
Atera needs to let us know when things like URL formats are changed.
Your customers are IT companies. UI and functionality updates are all well and good, and bug fixes are a must. Your release notes list these items, but there are technical details that are not published that should be. We need these details to make sure the systems and processes we have built on your product remain dependable for our customers and ourselves.5 votes -
Auditor Report - BitLocker Field Added to XLS Export
Auditor Report currently shows BitLocker enabled in the PDF, but does not capture the status of BitLocker in the XLS export. This is important for BI reporting to aggregate data from different systems.
Please add a field in the XLS version of the Auditor Report to capture BitLocker status.
5 votes
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