4821 results found
-
Exclude retired devices from remote monitoring contract type
Contracts of the type "Remote Monitoring" currently includes all agents - also retired once. This means that a client will keep paying for unused clients.
I was told by support to manually check our hundreds of customers for "online since" devices and correct the billing every month.
There must be a way to exclude retired devices in the contract5 votes -
Group multiply Alerts
It would be very useful if the same alerts were grouped, for example: if I get an alert from a client 5 times an hour that the ssl certificate is about to expire, this alert should not be created again and again but only once with a counter that counts up the messages.
5 votes -
Ticket export to include comments
Currently there is no way to export ticket information to include comments, at least not from the GUI. This country has just implemented new Data Privacy legislations and nearly every client of ours is currently performing audits. Not being able to easily extract this information is creating serious problems.
5 votes -
Allow agent to be installed silently via Intune
Pretty straightforward. Allow the Atera agent to be installed silently via Intune, like it could previously. The agent can be installed silently via GPO on a domain, and Intune / Azure AD is just the next iteration of that.
5 votes -
Integrate Atera with SaaS Alerts
Unify enhances SaaS Alerts’ event data with device data from supported RMM platforms.
After mapping devices to their respective accounts, Unify can prove that users know their password, have the MFA token, and that they are accessing the SaaS application from a known device.
5 votes -
api ticket activity status
Add the activity status to the API ticket response as a field.
5 votes -
Auto-Assign Ticket to Last Commented Technican
It would be awesome to have the automation option of Auto-assigning an unassigned ticket to the technician who adds a comment in the ticket. For example,
- Contact creates a ticket which would be unassigned
- Technician 1 responds to the ticket via email or the portal by sending a message.
- Auto-assign the ticket to Technician 1
5 votes -
Password manager
Have a button to copy the username, not just the password. and have a built-in password creator
5 votes -
knowledge base sort
could we please alphabetize the "Display in Section" list when creating new KB Articles?
5 votes -
Auto CC or BCC Email Addresses on Ticket Replies
It would be good to have the ability to always cc or bcc ticket replies from an agent to an email address.
5 votes -
When reviewing alerts and opening a ticket from an alert, device that originally caused the alert not automatically adding to newly ticket.
When reviewing alerts and opening a ticket from an alert, device that originally caused the alert not automatically adding to new ticket. As an example, I received an alert for disk usage exceeding 95%, this of course is directly associated with a device since it triggered the warning, however when creating a ticket from this alert, it is not associating the device with the ticket, only a customer (presumably one who last used the device) and if that customer does not have that particular device assigned to them it won't associate with the ticket at all. This should be intuitive…
5 votes -
Add passwords in mobile app
A way to create new passwords for clients or devices in the mobile app while speaking with customers.
5 votes -
Session indicator
SplashTop Session indicator is a temporary popup. You need to improve it for confidentiality reasons.
Splashtop provider a persistent banner but we can't use it with Atera's integration
5 votes -
Add extension field in the contacts for editing
We need to be able to edit contact information for customers. I have tried to add phone numbers and extensions, only to have the program not take it, and I had to reach out to a tech to see why. They explained that we aren't able to add anything but numbers when editing the phone number portion, but even if I add an extension number after the main part of a phone number, it won't "take". Why can't there be a field added for phone extension? Also, just trying to edit any field in general is hard to do because…
5 votes -
Script Category Permissions
Add options to control access to scripts, possibly by choosing which script categories can be accessed against roles in Atera. This would allow technicians to be given access to scripts relevant to their job role but not higher-level scripts which they should not be able to access or run.
5 votes -
sort custom field
I created a Custom Field on our Support Portal. It is a dropdown of all our Sites. Is there a way to sort the list alphabetically? We have about 30 sites and it's hard to use the dropdown box if the names are not sorted alphabetically.
5 votes -
Phone system integration for tickets
Phone system integration for tickets
5 votes -
recent processes
Provide more granular permissions in roles to allow us to select Recent processes as its own option instead of having to grant classic reports to everyone.
5 votes -
Support to connect to a 365 mailbox
It would be ideal for Atera to support connect to a support mailbox that would provide the functionality of a full-access user over the mailbox. Freshdesk supports this in their free tier
5 votes -
Deeper integration with Axcient: Alerts etc
Deeper integration with Axcient: Alerts etc
5 votes
- Don't see your idea?