4777 results found

1. Add passwords in mobile app

   A way to create new passwords for clients or devices in the mobile app while speaking with customers.

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   1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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2. Session indicator

   SplashTop Session indicator is a temporary popup. You need to improve it for confidentiality reasons.

   Splashtop provider a persistent banner but we can't use it with Atera's integration

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   1 comment  ·  Delete…  ·  Admin →
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3. Add extension field in the contacts for editing

   We need to be able to edit contact information for customers. I have tried to add phone numbers and extensions, only to have the program not take it, and I had to reach out to a tech to see why. They explained that we aren't able to add anything but numbers when editing the phone number portion, but even if I add an extension number after the main part of a phone number, it won't "take". Why can't there be a field added for phone extension? Also, just trying to edit any field in general is hard to do because you have to go in and back out of the customer information a few times to get anything to "take".

   We need to be able to edit contact information for customers. I have tried to add phone numbers and extensions, only to have the program not take it, and I had to reach out to a tech to see why. They explained that we aren't able to add anything but numbers when editing the phone number portion, but even if I add an extension number after the main part of a phone number, it won't "take". Why can't there be a field added for phone extension? Also, just trying to edit any field in general is hard to do because… more

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   1 comment  ·  Customers  ·  Delete…  ·  Admin →
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4. Script Category Permissions

   Add options to control access to scripts, possibly by choosing which script categories can be accessed against roles in Atera. This would allow technicians to be given access to scripts relevant to their job role but not higher-level scripts which they should not be able to access or run.

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   1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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5. sort custom field

   I created a Custom Field on our Support Portal. It is a dropdown of all our Sites. Is there a way to sort the list alphabetically? We have about 30 sites and it's hard to use the dropdown box if the names are not sorted alphabetically.

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. Phone system integration for tickets

   Phone system integration for tickets

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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7. recent processes

   Provide more granular permissions in roles to allow us to select Recent processes as its own option instead of having to grant classic reports to everyone.

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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8. Support to connect to a 365 mailbox

   It would be ideal for Atera to support connect to a support mailbox that would provide the functionality of a full-access user over the mailbox. Freshdesk supports this in their free tier

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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9. Deeper integration with Axcient: Alerts etc

   Deeper integration with Axcient: Alerts etc

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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10. Ability to use parameters in software bundles

    I'd like to be able to set parameters per software within a bundle.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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11. Give ability to customers to see other customer's tickets in the portal

    In the customer portal, I would like to give the capability of my customer to see other 'customers' in Atera. The way I set it up is that I separated my one customer into multiple customers, based on location. For example, the owner of a hotel, they want to see the tickets opened by every single location. I had to then set it up as one customer with folders on location. It would be nice to just decide which customer ticket they have access to.

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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12. Ability to change the wording in the customer portal

    Ability to change the wording in the customer portal

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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13. Pending tickets - follow up date

    Pending status has a follow up reminder with a date/time that can trigger that reminder.

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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14. Chrome Device Screen View

    Ability to just see the chrome device user's screen, so we can help them navigate the device.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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15. Network discovery: to permanently be able to remove devices when the scan

    Network discovery: to permanently be able to remove devices when the scan

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    0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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16. ISO 27001 and 27002

    ISO 27001 and 27002

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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17. Ability to filter devices by device added.

    Ability to filter devices by device added date.

    Thank you.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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18. See past users on device

    Ability to see who were the past users on the device

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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19. Ticket creation from customer call

    Ticket creation from customer call

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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20. Agent deployment from scanning agent (non domain controller)

    Allow for remote deployment of agent from network discovery via a non domain controller server or PC. Currently the agent can only be deployed remotely from a site scanned from a scanning agent that is a DC. This would be useful in cases where sites connect back across a VPN with no DC on site or are connected to a cloud service for Active Directory.

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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