5048 results found
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6 votes
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quickbooks bundle
Have the ability to add a Quickbooks Bundle to invoices/contracts.
6 votes -
Change product family fields required
It would be interesting to change the required fields in the Custom Files>Product family section.
It doesn't make much sense to force you to add Child values to a category.
What would be mandatory is to create the category value and then it would be optional to add child values. Not every time you create a value you want it to have subcategories.6 votes -
Launch Homebrew from Terminal/Scripts
The Atera Agent installs Homebrew for you on your Client Mac's however, currently this is inaccessible from either Terminal or Scripts. If you want to install software just now that requires password authentication, this just isn't possible from Atera, unfortunately. If we could utilise Homebrew from Terminal or Scripts, we can get around the authentication issue. This would be very useful.
Alternatively, if Atera can provide a method of including credentials during Software or Software bundle installations then this would resolve the issue.
6 votes -
alerts
It is imperative that there be a separate/different subject line when a computer is unavailable, and also that it indicates how many computers are involved. This is basic for any RMM and is a huge flaw in your service. For those of us who have a lot of customers/machines, there are a lot of emails that come in daily and it is way too easy to miss ones as critical as unavailability. It cannot be that difficult to have those go out with a different subject line, or even allow for text notifications under those circumstances.
6 votes -
Automatic problem solving / display automatic solution suggestions
it would be nice if atera could fix errors on its own. search the event logs for errors and solve them on its own or at least suggest solutions using Microsoft KB articles.
6 votes -
Make ScreenConnect available for Mac in Connect drop-down
For Mac computers, only Splashtop and AnyDesk show up in the drop-down...please add ScreenConnect as an option as well.
6 votes -
Show applied patches on each device
When patches are applied via Atera, they do not show up on the server itself.
It would be great to see them there as well and sometimes it irritates some customer
6 votes -
PSA redesign
A redesign on the ticket system in general to become much more customisable, similar to connectwise and freshdesk etc.
A simple way to understand what is required would be to hold a tech talk / catchup with your customers or just check out what freshdesk are doing and look at replicating this process.
6 votes -
Process Monitoring
Looking for a threshold warning for a process that IS running. The only option I can find is to monitor a process that IS NOT running.
6 votes -
6 votes
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Change fonts in ticket
Possibility to change the fonts at creating the ticket
6 votes -
Custom device policies to generate notifications
The ability to create custom policies for device groups and generate notifications, ie: Notification if software is installed or uninstalled from a device, if a device hasn't restarted in X amount of time, if certain processes stop.
6 votes -
QuickBooks File Doctor – Fix Errors and Restore Performance
QuickBooks File Doctor is an essential tool that helps resolve common data and network errors in QuickBooks. It scans damaged files, repairs corruption, and ensures seamless connectivity for company files. By using this tool, businesses can troubleshoot issues quickly, minimize downtime, and keep their accounting processes running smoothly without interruptions or technical hassles.
Also read:- https://asquarecloudhosting.com/quickbooks-tool-hub/5 votes -
Atera Agent should have a capability to auto-kill itself and auto-respawn itself once it reaches 900 MB or 1 GB RAM usage
We are a global-wide company with many users from many country. We did the right configuration on every firewall following the guidelines.
The thing is that users can use any internet at any wifi hotspots, we cannot control all routers in the world. How can Atera Agent do the self-restart when there is a connectivity problem, instead of eating full memory of the device.That is the Feature Request we would like to submit.
5 votes -
ticket timer auto stop
issue:
Tickets that get clicked on get a timer started (good feature). When we click out of the ticket of when there is a response given, the ticket timer should stop (requires manual pause). 99% of the time no one is going to pause the time.Feature required:
Auto pause the ticket timer after there is a response added to the ticket or if you happen to click on another section of Atera.5 votes -
Various functions are missing for MacOS
Dear community, I pay extra for MacOS support and am very disappointed that many functions are still not available for MacOS. In particular, I can run scripts, but I cannot define thresholds based on this script.
It would also be important to me to have granular patch management for updates, i.e. sorted by third-party provider or manufacturer as well as severity of the updates.
As MacOS support costs extra, all functions that are available for Windows should also be available for Macs.
5 votes -
Copilot in app mobile
Integrate copilot in all aspects of the mobile app so that it has the same functionalities as the web browser.
Ticket summaries, knowledge base articles, troubleshooting, etc. possibly default a ai copilot ticket summary to save space on mobile screens instead of showing needing to scroll through the entire conversation to see what’s going on.
5 votes -
Detailed Metrics for last hour or last 4 hours
We now have access to Metrics "Last 24 hours", "Last week" and "Last month".
But now i have customer, says it has issues for the last hour.
I cannot trace detailed information for the last hour.
It would be beneficial to see detailed information of the last hour/4 hours. That could give more insight to locate an live issue.
Additional.
Information which programs used those resources.Sometimes we receive e-mail that indicated high cpu and which programs where using those resources, so Atera has already something that has access to this information, it is only not viewable in the portal.
5 votes -
Categorize tickets based on threshold profile that generates them.
Have 2 thresholds for a single company, but have the ability to treat tickets from one threshold differently to another. Ie state the name of the threshold profile and act accordingly.
We want to do this to treat tickets from a new subset of servers differently to the existing servers.
5 votes
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