4750 results found
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Mobile Admin
Mobile administration ability. Currently no admin controls in mobile app. Many times I would like the convenience of doing something from my phone versus having to grab a laptop or wait till I’m at a desktop.
5 votes -
Allow technician to set default notes to internal or external separately
The default note type forces all techs to use either internal or external, would be a great feature to allow each tech to choose their own default
5 votes -
Add agents directly under the IT Automation profile
Add agents directly under the IT Automation profile
5 votes -
Detailed Invoices
We need details on all aspects of invoicing. ( work from home - ie... Total 10 clients with 50 devices of which 4 devices have work from home... how do we figure this out without clicking client at a time to check? ) ( acronis - ie... Total 10 clients with 50 devices - which client is using so much data and how much are they being biiled? ) ( bit defender - ie... Total 10 clients with 50 devices - which have cloud security and which not and how much is each client being billed? ) Im sure this…
5 votes -
Webroot actions appear in recent processes
When deploying webroot via the atera option there is no record for that action under recent processes.
I could get a record if running it as an independent script but that feels pointless when it's built into Atera5 votes -
Scalable file copy windows
At the moment the file copy window is a fixed size. It means you cant expand the windows to see the full file paths.
Can you make the windows scalable so you can drag open the column widths etc, as at the moment you cannot work out what file path is what if the start of each path is the same.. navigating to a file using that window is so awkward sometimes you cant see where you are going!
5 votes -
Exclude retired devices from remote monitoring contract type
Contracts of the type "Remote Monitoring" currently includes all agents - also retired once. This means that a client will keep paying for unused clients.
I was told by support to manually check our hundreds of customers for "online since" devices and correct the billing every month.
There must be a way to exclude retired devices in the contract5 votes -
Group multiply Alerts
It would be very useful if the same alerts were grouped, for example: if I get an alert from a client 5 times an hour that the ssl certificate is about to expire, this alert should not be created again and again but only once with a counter that counts up the messages.
5 votes -
Ticket export to include comments
Currently there is no way to export ticket information to include comments, at least not from the GUI. This country has just implemented new Data Privacy legislations and nearly every client of ours is currently performing audits. Not being able to easily extract this information is creating serious problems.
5 votes -
Allow agent to be installed silently via Intune
Pretty straightforward. Allow the Atera agent to be installed silently via Intune, like it could previously. The agent can be installed silently via GPO on a domain, and Intune / Azure AD is just the next iteration of that.
5 votes -
Integrate Atera with SaaS Alerts
Unify enhances SaaS Alerts’ event data with device data from supported RMM platforms.
After mapping devices to their respective accounts, Unify can prove that users know their password, have the MFA token, and that they are accessing the SaaS application from a known device.
5 votes -
api ticket activity status
Add the activity status to the API ticket response as a field.
5 votes -
Auto-Assign Ticket to Last Commented Technican
It would be awesome to have the automation option of Auto-assigning an unassigned ticket to the technician who adds a comment in the ticket. For example,
- Contact creates a ticket which would be unassigned
- Technician 1 responds to the ticket via email or the portal by sending a message.
- Auto-assign the ticket to Technician 1
5 votes -
Password manager
Have a button to copy the username, not just the password. and have a built-in password creator
5 votes -
knowledge base sort
could we please alphabetize the "Display in Section" list when creating new KB Articles?
5 votes -
Auto CC or BCC Email Addresses on Ticket Replies
It would be good to have the ability to always cc or bcc ticket replies from an agent to an email address.
5 votes -
Add passwords in mobile app
A way to create new passwords for clients or devices in the mobile app while speaking with customers.
5 votes -
Session indicator
SplashTop Session indicator is a temporary popup. You need to improve it for confidentiality reasons.
Splashtop provider a persistent banner but we can't use it with Atera's integration
5 votes -
Add extension field in the contacts for editing
We need to be able to edit contact information for customers. I have tried to add phone numbers and extensions, only to have the program not take it, and I had to reach out to a tech to see why. They explained that we aren't able to add anything but numbers when editing the phone number portion, but even if I add an extension number after the main part of a phone number, it won't "take". Why can't there be a field added for phone extension? Also, just trying to edit any field in general is hard to do because…
5 votes -
Script Category Permissions
Add options to control access to scripts, possibly by choosing which script categories can be accessed against roles in Atera. This would allow technicians to be given access to scripts relevant to their job role but not higher-level scripts which they should not be able to access or run.
5 votes
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