5048 results found
-
TAX on billing update
To be able to have a section on the invoice where example;
Total for a item to be able to extract the 10% tax so on the right hand of the invoice will show we charged $100 for a item and the system will auto show on the right the amount in tax and not without us having to do the total part of the invoice and gets added on top.
1 vote -
For Tickets, put another ADD button near the top
After entering the ticket title I'm having to scroll down the screen to click ADD. There would be a slight improvement in performance to put another ADD button near the top of the page.
1 vote -
send alerts to customer
The ability to send alerts to the customer So they are kept in the loop aswell.
1 vote -
Add Outlook Add in for users to submit and track tickets
Add Outlook Add in to enable users to submit and track tickets.
1 vote -
Add a feature that provides the same control as the Windows Update for Business 'Select the target feature update version' GPO option
Windows Update for Business 'Select the target feature update version' GPO option provides simple control of feature updates, will keep all systems at that feature update level so don't end up with a mixed environment.
It is also a way to stop Windows 11 from being proffererd to users, if it is set to a Windows 10 feature update version.1 vote -
set event monitor alert type status in Atera different than event viewer status
Currently if we want to add an alert ID to a threshold, the type (information, critical, etc) much match what is in the Event Viewer. We need to be able to set it differently for our Atera alerts.
For example, for detecting potential ransomware, we want to monitor a scheduled task creation, Event ID 4698 and 4700. In the Event Viewer that's an information alert. We would like to be able for that to show up as a critical alert in Atera to get our attention so it's not lost.
Currently the alert level we set in the threshold must…
1 vote -
Have a Silent Ticket as a Default
Silent ticket: have that option as a default already, with the option to un-tick it to be able to send an email to the client.
1 vote -
Script feedback when running a cleanup automation
I would like to request that the script location be changed from WINDOWS/TEMP to possibly the Atera folder, or some other location. This way when we run a cleanup automation that includes the WINDOWS/TEMP folder in the script, the file does not get deleted during the process, giving a -1 error on the automation report as failed. The script is being deleted during the process causing this issue. Script is placed in the WINDOWS/TEMP folder right before the automation runs.
1 vote -
Mobile App
Comes from customer - > A VIP 10 seater - Mobile app doesn't give the customers technicians enough access to Atera, allowing a technician on the road to actually manage tickets and deal with issues, it is not an app really it is a clone of the website and works terribly.
1 vote -
Customer service chat that go directly to feature request
If I contact customer service asking for a help and the process does not exist, there should be a button for the agent to submit the request on your behalf. Much more likely just to find a tool that has what we need.
1 vote -
Update relations on more than 20 devices at a time
To be able to bulk update relations with for more than 20 devices at a time.
1 vote -
See Support Tickets within Atera Portal
Would like to not have to go to a separate webpage to see my tickets. We should be able to all within our own portal
1 vote -
Atera should provide suggestions or fixes for each gaps identified in Network discovery scan report
Atera should provide suggestions or fixes for each gaps identified in Network discovery scan report.
example : open ports - what is best practice and how to close the port and how dangerius is that port.1 vote -
Password
Secure Custom Fields:
It would be useful to be able to secure custom fields, as unique local admin passwords could be generated for individual agents via scripting.
1 vote -
quoter
Hi there. Be great if Atera would consider an integration with Quoter that we use for our hardware and services quotes?
Anyone else using quoter?
1 vote -
Helpdesk Phone Center
Helpdesk center functionality: provide a number that users can call. Just for urgent issues they don’t have a way to contact if it's urgent, if they don’t have internet or have access to a computer.
1 vote -
SNMP Context Names
Some consumer devices support SNMPv3, but dont allow users the ability to change or blank the "Context Name" option.
Since there is no option to define a Context Name in Atera, its impossible to use SNMPv3 with these devices. Please add the option to define a context name so the latest security standards can be used.1 vote -
Notes in automation
A notes section for each Automation Profile created, to give a brief description and summary.
1 vote -
Most Common ticket type filter
Advanced filter to show most common ticket subject line (Most common keywords, etc)
1 vote -
http/s Monitoring and if it fails not only inform, allow to connect to a PC and restart Service or reboot
Monitoring if a specific Page/Line is online like i.e. www.atera.com. if the page is not responding as expected, then allow to associate a monitored PC/Server to i.e. restart a Service or Reboot Device
1 vote
- Don't see your idea?