Email Received trigger
We would like to be able to trigger an automation rule based on any correspondence received. (Currently can only trigger based on requester responded. Would like to trigger if anyone responds)
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Cory Wiggington commented
I would love to see a trigger for all replies as well as well. We have some automation rules that include other technicians when certain tickets are created. If that person responds to the ticket via e-mail, no notification is sent out because that person is neither the technician assigned, nor the requester. A new trigger for when a ticket is updated via an e-mail response or by someone who anyone else who isn't the requester or technician would be very helpful!