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  1. More Triggers on Ticket Automation Rules For when anyone answers on the ticket

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Cory Wiggington commented  · 

    I would love to see a trigger for all replies as well as well. We have some automation rules that include other technicians when certain tickets are created. If that person responds to the ticket via e-mail, no notification is sent out because that person is neither the technician assigned, nor the requester. A new trigger for when a ticket is updated via an e-mail response or by someone who anyone else who isn't the requester or technician would be very helpful!

    Cory Wiggington supported this idea  · 

  2. Email Received trigger

    5 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Cory Wiggington commented  · 

    I would love to see a trigger for all replies as well as well. We have some automation rules that include other technicians when certain tickets are created. If that person responds to the ticket via e-mail, no notification is sent out because that person is neither the technician assigned, nor the requester. A new trigger for when a ticket is updated via an e-mail response or by someone who anyone else who isn't the requester or technician would be very helpful!

    Cory Wiggington supported this idea  ·