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  1. Die elektronische Rechnungsstellung kann dabei über verschiedene Standards bzw. Spezifikationen ermöglicht werden, darunter z. B. mittels des Standards XRechnung.

    Die europäische Norm für elektronische Rechnungsstellung EN-16931 gibt die Verwendung des strukturierten Datenformats XML für den elektronischen Rechnungsaustausch vor, welches eine automatisierte Rechnungsverarbeitung ermöglicht.
    Damit jedes Mitgliedsland die europäische Norm EN-16931 mit seinen länderspezifischen Anforderungen umsetzen kann, definiert jedes Land seine spezifische Core Invoice Usage Specification (CIUS).
    Der Standard XRechnung repräsentiert die nationale Ausgestaltung der europäischen Norm EN-16931 in Deutschland – also die deutsche CIUS – und wurde von der Koordinierungsstelle für IT-Standards im Auftrag des IT-Planungsrates erarbeitet.
    Der Standard wurde…

    5 votes

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    0 comments  ·  Billing  ·  Admin →
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  2. The reports for patch status and patch deploy does not include 3rd party software status. This is a super essential and not sure why this is not already implemented years ago. We aren't atera users but considering atera but many basics things are missing in atera and a let down

    5 votes

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    0 comments  ·  Reports  ·  Admin →
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  3. Patch Management and Application Updates Based on the MITRE Attack Framework

    https://attack.mitre.org/mitigations/M1051/

    Acronis Found a lot more apps that needed to be updated and some of them were Critical. Atera didn't even identify them as needing updated

    5 votes

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  4. It would be great if we could, when running a script like Powershell, input specific parameters that are requested within the script. Or, if the script calls a User Input like a Read-Host, Atera could pick that up and prompt a response on the website.

    5 votes

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  5. Under Scripts you have the option to be able to upload an MSI file but no helper files. we have software that required a .txt licensing filing and would be helpful to be able to add that feature as well as automatically with all scripts to run /quiet /qn /norestart with all MSIs

    5 votes

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  6. To have a Back button on any page from the Atera console, instead of using the Admin/Devices/Alerts etc. to go back

    5 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  7. Ability to send a private note to a user.
    Example, sending a private note to the user's manager for approval. They will receive an email and be able to view the ticket and add their comment into the private/public section.

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. I am writing to express my interest in the recent addition of the Cynet app to the Atera platform. However, I have noticed that the current offering is limited to the Cynet 360 version.

    Given the comprehensive cybersecurity needs of my operations, I believe that incorporating the Cynet Elite package would be highly beneficial. The Elite package, which is available for $9 per month per endpoint on the Cynet website, offers an array of advanced security features backed by 24/7 Managed Detection and Response (MDR) support. This addition would greatly enhance our ability to manage both cybersecurity and IT through…

    5 votes

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  9. When manually applying ticket view filters, the view selector stays on the originally set preset view, which may lead to confusion. For instance, on the dashboard, if a user selects the “open” tickets filter, the view selector remains on “my queue” even though it is not displaying an accurate representation of the current view.

    A feature/fix should be implemented that updates the view selector to reflect the manually applied filter accurately. This change will enhance clarity and usability, ensuring that the view selector matches the current filter applied by the user.

    Even if the view selector changes to “custom” or…

    5 votes

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  10. As an MSP for small and medium sized businesses, an issue we have quite regularly is managing storage usage on our endpoints. We have automated scripts to clear out temp files, windows updates, recycle bin etc but these aren't always enough.

    We like WizTree for showing which files are taking up the most space but this requires connecting onto the endpoint and running a scan manually. It would be great if we could set a scan like this running and see the results from Atera's dashboard.

    5 votes

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  11. I would like the ability to use Markdown when creating a Knowledgebase article.

    5 votes

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  12. I would like the ability to change the options for Ticket Type and Ticket Priority.

    5 votes

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    1 comment  ·  Tickets  ·  Admin →
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  13. Wazuh XDR Integration

    5 votes

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  14. When I go in to create new categories for the Knowledge base they are nicely sorted. When I create a new KB it's completely unsorted with no categories. It's a PITA to find the selection I want. It would be super useful to have the category and selection just like the ticketing system. Please fix this!

    5 votes

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  15. Request to add a feature that allows exporting Potential CVEs in XLS file format within the Atera platform.

    Benefits:

    .Enhanced Analysis and Reporting: Easier sorting, filtering, and visualizing of CVE data in Excel.
    .Improved Data Sharing: Streamlined sharing of vulnerability information with team members and stakeholders.
    .Better Integration: Seamless integration with existing data processing tools and workflows.

    Impact:

    . Efficiency: Saves time and enhances productivity.
    . Accuracy: Reduces errors in manual data handling.
    . Accessibility: Facilitates easier access and use of CVE data across departments.

    This feature will significantly improve the user experience and value of the Atera platform.

    Thank…

    5 votes

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    0 comments  ·  Security  ·  Admin →
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  16. For the permissions in Roles, I would like to see an exclusion field for customers. When you get a lot of customers and you want to limit to everyone but this one company it requires you to select the 100's of clients and then leave out the 1. A simple allow all but exclude this one would work much better.

    And it would also be nice to select specific servers that the technician can have access to, as it stands its all or nothing. It would be nice to specify within the tech role what servers this tech can access…

    5 votes

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  17. Data Portability needs to be prioritized. The Knowledge Base needs to have the ability to bulk export all the knowledge articles we create. I can't trust using a service if there isn't an easy way to get our data out when needed.

    5 votes

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  18. Withsecure 3rd party integration, like the another serurity softwares.

    5 votes

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  19. It would be great to have to ability to block unauthorized inventoried software from launching. There are installers that does not require administrator rights to install and some of my users have learned that.

    5 votes

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    0 comments  ·  Security  ·  Admin →
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  20. I saw there is no way to change the monitoring agent for multiple devices, i have to do it one by one it will be very helpful if i can do it in bulk
    Thanks.

    5 votes

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    0 comments  ·  Agent  ·  Admin →
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