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  1. It would be nice if we were given a warning 10 minutes or so before Atera automatically logs an engineer out of the system. I don't know how many times we've lost the content of tickets that are in progress because we just get bumped to a login screen.
    It's not like you can pick up the ticket again if it hasn't already been saved, you just have to start all over again which may be impossible if there are screenshots etc you've taken.

    6 votes

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  2. Move Network Discovery and Work from home to the add-ons drop down.

    6 votes

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  3. Kaspersky integration would be great. Done a lot of research on virus and ransomware protection and Webroot just doesn't cut it compared to others. Kaspersky the leader.

    6 votes

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  4. It would be nice to be able to import passwords from an existing or create-able CSV list. Most of my business customers who use passwords combined with or without 2FA often "lose" passwords. Being able to import this list would / could save an enormous amount of data entry time.

    6 votes

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  5. We use to be able to go to Customer > Devices and then on the top right, we could EXPORT REPORTS: Export a report to Excel or PDF, that just showed the workstation details. But it was the perfect report to send over to a client to review workstations and those added details. Why was this taken away. It was such a user report.

    CUSTOMER REPORT: we should be able to print reports like a customer contact list, a phone list etc. These are basic reports that would be so helpful.

    6 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. Currently if a device is offline during a scheduled automation, the automation won't attempt to run again until the same time the next day. It would be nice to have an option to have the automation run as soon as the device comes online.

    6 votes

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  7. Full integrated acronis client onboarding

    6 votes

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    0 comments  ·  Acronis  ·  Admin →
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  8. Would like to disable mfa for certain user accounts. Like helpdesk only accounts. Since we have some technicians that are helpdesk only and can only access tickets assigned to them

    6 votes

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  9. It would be very helpful is we can categorize passwords, just like in Devices or similar.
    Office 365, Active Directory, etc. etc.

    6 votes

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    0 comments  ·  Customers  ·  Admin →
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  10. Add a refresh button to the disks area in Atera. When cleaning up a computer with a full hard drive using scripts, it would be nice to be able to see the new free space when requested. A little refresh button to request updated Disk information would be fantastic!

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. interested in adding a GEOLOCATION map for the device's IP address. Also if the IP address is coming from a VPN or known VPN host

    6 votes

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  12. We should have the ability to Wipe the computers.

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. Ability to export all customer contacts to a csv file (we would use this to update our phone system).

    6 votes

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    0 comments  ·  Customers  ·  Admin →
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  14. Hello, currently we are able to trigger a script from an alert, however, we can't automate a script if a monitored device goes down. This function would be great

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  15. It would be awesome to be able to setup an auto ticket for specific threshold Alerts. For instance if Disk Usage reaches 85%, a ticket can automatically be created. Right now, you can set an auto ticket to generate for all Critical or all Warnings. I would like to be able to specify which threshold alert to create an auto ticket for.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. Sage 100 is an accounting software

    6 votes

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  17. Ability to disable contract expiration notifications for deactivated contracts. This becomes confusing when a new contract has already been activated to replace the old agreement.

    6 votes

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    2 comments  ·  Billing  ·  Admin →
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  18. Integration into NetSuite ERP.

    6 votes

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  19. I would like to be able to set up a primary reply email address for each customer.
    To give an appearance of in house IT Support.
    Each customer when replying to ticket or support would be replying to a support email in their domain.

    6 votes

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  20. Implement ADD integration.

    Allow AAD users to be able to sign in to the Customer Support Portal, instead of having to create accounts for every user, and then assign them to the relevant company based on email address.

    6 votes

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