5083 results found
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Allow to RESOLVE Alerts via API (rather than only DELETE)
Currently, the API only allows to DELETE Alerts, but not RESOLVE them.
Please add this ability. Thank you!6 votes -
Scheduled Report Email Direclty Download Link or attachment
it would be great to have a link to directly download the PDF and Excel Export, it would save a good amout of time when you have to archive 20-30 and send them to clients. Alternatvily, it would be nice to have the option in the Report scheduler to send the reports as attachments directly in the Email notificaion. that way we could skip the Download all togehter, that would also give us the option to send the reports directly to the Client instead of being in the middle.
6 votes -
Ticket Snooze
It is possible to schedule a ticket for the future.
It is possible to snooze an alert.
It would be nice to be able to snooze a ticket until a future date -or for a period of time- that way you can get it temporarily out of your queue, but still follow up with the user later.
6 votes -
Alphabetized Folders under Devices
Under the Devices > Edit > Relations, to have the folders alphabetized
6 votes -
Filter Tickets by Last Modified
It would be helpful if we could filter by Last Modified - e.g. Last Modified last week but not this week, so we can easily see if there are any tickets that we've missed out on updating.
6 votes -
Multiple Emails to one Contact
Ability to assign more than one email address to a contact
6 votes -
Unique calendar integration per technician
Today, the integration is for 1 calendar per account - making us use a shared calendar
6 votes -
Automated actions with incoming call (e.g. Phone Suite)
Phone Suite (https://www.xtelsio.com/en/products/client/index.htm) has the ability to open a URL when a call comes in, using a wildcard to pass information (like the phone number).
It would be nice, if there was the option to open a contact in Atera by using the phone number instead of the contact-id (which I assume is used now).
If the phone number is unknown, open a new contact.6 votes -
vmware snapshot management create/delete
Automated or manuals snapshot prior running windows server update or deployment profiles
6 votes -
most visited clients on dashboard
Please add most visited clients on dashboard so its easy to navigate to that client from the dashboard.
6 votes -
yubikey
Add the ability to use hardware authentication devices for MFA like Yubico's Yubikey.
6 votes -
The ability to disable services
Today, you can stop, restart and start services that were stopped.
In order to disable a service, you'd need to remote into the device or run a script.
Would be great to have that under the service manager6 votes -
Schedule Hourly
It would be nice for the automation profile to have the possibility to run it hourly ( or at custom intervals ( in min o r hours) ).
Now if I want it to run hourly, I have to create 24 shedules daily, each for different hours6 votes -
Number of all devices per customer
On the customer overview page, it would be helpful to be able to configure the data to be displayed yourself, or I would have liked to have displayed the number of devices there.
6 votes -
Custom Timezones for Customers
Customers don't have a timezone option at the moment.
I have customers in multiple timezones, so would be handy to have a timezone option for customers so when they say "I submitted a ticket at 8AM" I don't need to do some mental maths to work out when that is.6 votes -
Bring back the scroll bar
Bring back the scroll bar. Removing the scrollbar is probably the worst idea since Nazis. Especially for anyone who is trained in IT and UI/UX, like I am.
6 votes -
Conversation / Effort Thread
The email / reply section of the ticket, is the only thing that appears as part of the conversation thread. Any time / notes posted, does not show "in line" as part of the thread.
Autotask / ConnectWise, both put ANY effort (notes / email) in order as part of the entire conversation thread. Not having the time/notes show is a waste of effort filling it out. ideally, the email "reply" section should be REMOVED and ANY effort, including an email to the affected user, should be time tracked and part of the thread (ala ConnectWise/AutoTask)
6 votes -
We want to be able to disable/enable a client without losing the data
When you delete a customer, all data under that customer will be deleted. Including contacts, devices, alerts, and tickets. It would be better to replace this with an enable/disable button to not lose the data.
6 votes -
Manual inventory entry
I'd like to be able to manually type in a device's spec. If we buy 10 laptops I'd rather not have to unbox them all to install agent to know what we have in inventory.
6 votes -
Instant messaging direct to Device desktops
i'd like to be able to ping an instant message direct to a users desktop from Atera, for example sometimes i like to remind people that they haven't rebooted for a week or so and instead of emailing it would be good if i could send an instant message that would pop up on their screen so they'd see it straight away, it would also be good to be able to ping a message to all devices at once.
6 votes
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