4720 results found
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Design your own "Pane of Glass"
Atera wants to be able to be a "Single Pane of Glass" but in reality we're going to have other sites that provide us data we need on a daily basis. Thing of my Ubiquiti Unifi dashboard, etc. If we could input a page URL for a pane on our Dashboard that shows a live view of our logged-in dashboard from another site. This would be a quick way to get to any other site's data or stats in a quick glance instead of keeping a tab opon on your browser all the time - PLUS then Atera could market…
5 votes -
Allow Ticket Automation to Remove Assigned Tech
Currently when creating ticket automation rules, under the "Set Field Value" for Technician, you a forced to assign a technician either by name or through Auto-assignment. However, in some instances automation rules for setting the tech to unassigned would be very useful.
5 votes -
PAM - privilege access management
Would love if you could integrate a privilege access management feature like Auto Elevate.
5 votes -
Add column "first seen" and sort by it
It would be very helpful to have a property "first seen" for every device in the network scan. This would help to find new or rogue devices at a glance.
5 votes -
Customer IT Team Access
Customers IT Team having access into atera as that client only. Limited access with limited use and at a cheaper cost to compensate for not having access to the full range of features.
5 votes -
More in-depth hardware monitoring.
I would like a deeper dive with the metrics that are shown in the devices tab, along with the ability to go even further with in-depth monitoring to put on the main page/ dashboard, like the advanced reports. the best idea i can think of and i believe it might be wishful thinking but would be "HW Monitor Pro" integrate into the portal. every device gets the install, can look at either a master list with all the devices that have it installed or when going to the devices page. Have it automatically record and store up to "X" amount…
5 votes -
IT Automation Feedback - Detailed Information in the Report
IT Automation Feedback - Detailed Information in the Report. We would like to see which devices (device name and customer) have successfully completed the process and which ones have not. For those with errors, it would be beneficial to know what type of error occurred.
5 votes -
google chat
integration with Google Chat built into sites
5 votes -
Remote BIOS Update/Configuration
Like Intel AMT, having the ability to control and manage the BIOS settings would be a great feature. Instead of having to install third party applications and other methods would be a nice feature that not a lot of people provide.
5 votes -
Email Forwarding from Tickets Without Altering Content or Requester
I propose a critical enhancement: the ability to forward emails from tickets to other internal departments or external entities without modifying the original ticket content or requester information. This functionality is vital in scenarios where individuals beyond the original requester need to be engaged for resolution, such as liaising with a key account manager or arranging new hardware purchases.
The absence of this basic yet essential feature in a service desk environment is a significant oversight. Its implementation would greatly streamline communication processes, ensuring efficient and effective resolution of tickets that require broader collaboration.
5 votes -
Automatically install ONLY defender security updates
Automatically install ONLY defender security updates so we can create a patch automation just for this. It would be super handy for clients who don;t have the money to buy paid antivirus and adds value to us as their support solution.
5 votes -
Anydesk branding
Is it possible to brand the remote client (Anydesk in our case) with so that customers can be sure the connection is coming from their MSP/support member?
5 votes -
Prevent tickets being created from chat
Currently a ticket is created when a chat session lasts longer than 2 minutes.
Please add an option to prevent this.
5 votes -
Device Jump List
Rather than have a particular Device assigned to each user it would be extremely handy to have a Device jump list for the entire customer along the right hand side whilst in the ticket rather than then having to click on Customer > Devices and then find the Device that is relevant to that ticket as not always the case the user has a problem with the device that is assigned to them.
5 votes -
More detailed release notes
Atera needs to let us know when things like URL formats are changed.
Your customers are IT companies. UI and functionality updates are all well and good, and bug fixes are a must. Your release notes list these items, but there are technical details that are not published that should be. We need these details to make sure the systems and processes we have built on your product remain dependable for our customers and ourselves.5 votes -
Auditor Report - BitLocker Field Added to XLS Export
Auditor Report currently shows BitLocker enabled in the PDF, but does not capture the status of BitLocker in the XLS export. This is important for BI reporting to aggregate data from different systems.
Please add a field in the XLS version of the Auditor Report to capture BitLocker status.
5 votes -
Asign multiple roles to a technician
In case of IT support teams spread on multiple sites (e.g. Technician A has an admin role for Site A, technician B has an admin role for Site B) as a supervisor for all sites and resident on site C, I would like to be able to assign tickets (or change requests) to technicians without having to make them admins of site C.
In summary: the ability to assign multiple roles to the same techincian or be able to differentiate ACL for each site within a single role5 votes -
Approval for knowledgebase
Have the ability to set approval workflow for articles in knowledge base. Suggested status would be: "For approval", "Approved", "Rejected".
"For approval" and "Rejected" shouldn't be visible in customer knowledge base in customer portal, but "For approval" should be visible in internal knowledge base in Atera, for selected roles. Admin-roles should be able to see everything in Atera.Also be able to set who can approve and who can submit for approval, lets say for internal knowledge base Tier 1 technician can only submit, but admin can approve and reject. For customer knowledge base selected customer end user (preferably IT-manager)…
5 votes -
MS Defender Report
I'd like to create a report that shows the results of the last MS Defender scan. I can do it for an individual pc by running Get-MpComputerStatus in Powershell, but it doesn't look very good and I have to do it for each individual pc. Being able to run a report for every monitored pc in each clients office would be nice.
5 votes -
Winget Within NTAuthority/SYSTEM
Winget within NTAuthority SYSTEM space, will help simplifying removal of packages that are un-needed also to stop the CMDLET from being an unknown item within the SYSTEM admin enviroment.
5 votes
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