4713 results found
-
Patch Management (New) - save a view or filters
Patch Management (New) - save a view or filters
It would be nice to save views that we have filtered in the new Patch Management section of the Atera Portal. It is causing a lot frustration Atera resets the filters I am using. especially hard when I have do my monthly IT Reports.5 votes -
Customer hand-over
We would love to have a feature that allows transfer on ownership between MSPs.
We sometimes take over customers from other companies and it would be very beneficial if we could simply "take over" the account instead of being forced to remove all installations and reinstall our own agent.
Technically, it can be done like Granular persmissions in O365. One side starts the request, and the other approves it.5 votes -
custom field/form: checkbox with dependencies
When creating Custom Forms, would be nice to have the dependencies option for "checkbox" whe creating a custom field for a custom form.
Example:
1. Is this change request part of an existing project?
Check box option is Yes or No.
Dependencies would now be an option if choosing "Yes"
Text Box 1: to enter project name
Text Box 2: Ticket number of project.5 votes -
Copilot in app mobile
Integrate copilot in all aspects of the mobile app so that it has the same functionalities as the web browser.
Ticket summaries, knowledge base articles, troubleshooting, etc. possibly default a ai copilot ticket summary to save space on mobile screens instead of showing needing to scroll through the entire conversation to see what’s going on.
5 votes -
Categorize tickets based on threshold profile that generates them.
Have 2 thresholds for a single company, but have the ability to treat tickets from one threshold differently to another. Ie state the name of the threshold profile and act accordingly.
We want to do this to treat tickets from a new subset of servers differently to the existing servers.
5 votes -
More Granularity In Update Postponement
Currently the only options when selecting to "Postpone" updates on Window is "Critical" and "Non-critical".
With this in place, Microsoft Defender Definition updates are getting marked as "Non-critical" and therefore stop any ability to actual have "Non-critical" updates be postponed without making devices less secure.
Allow more granularity in which specific types of updates we can postpone with different timelines, e.g. put in line with the options in OS Patch Management:
Critical updates
Security Updates
- Security updates
- Definition updates
- Update rollups
Service Packs
- Service pack updates
- Feature packs
- Updates
Drives and tools
- Hardware driver updates
- Office updates
- Tool updates
5 votes -
E-Rechnung aus Atera senden
Die elektronische Rechnungsstellung kann dabei über verschiedene Standards bzw. Spezifikationen ermöglicht werden, darunter z. B. mittels des Standards XRechnung.
Die europäische Norm für elektronische Rechnungsstellung EN-16931 gibt die Verwendung des strukturierten Datenformats XML für den elektronischen Rechnungsaustausch vor, welches eine automatisierte Rechnungsverarbeitung ermöglicht.
Damit jedes Mitgliedsland die europäische Norm EN-16931 mit seinen länderspezifischen Anforderungen umsetzen kann, definiert jedes Land seine spezifische Core Invoice Usage Specification (CIUS).
Der Standard XRechnung repräsentiert die nationale Ausgestaltung der europäischen Norm EN-16931 in Deutschland – also die deutsche CIUS – und wurde von der Koordinierungsstelle für IT-Standards im Auftrag des IT-Planungsrates erarbeitet.
Der Standard wurde…5 votes -
3rd software party report
The reports for patch status and patch deploy does not include 3rd party software status. This is a super essential and not sure why this is not already implemented years ago. We aren't atera users but considering atera but many basics things are missing in atera and a let down
5 votes -
TrueNAS
Would love to have TrueNAS integrated as another backup solution. It can virtually be installed on any hardware.
Key Strengths:
• Data Redundancy & Scalability: Offers ZFS file system, which ensures data integrity and excellent scalability for growing storage needs.
• Open Source: No licensing costs; highly customizable compared to proprietary solutions like Acronis and Axient.
• Versatility: Supports multiple protocols like SMB, NFS, iSCSI, and more, making it ideal for varied environments.
• Virtualization Ready: Can host virtual machines (VMs) and containers, adding more functionality to its core storage features.
• Cost-Effective: The open-source nature and flexibility of deployment…5 votes -
Better Application and Patch Management Based on Mitre Attack Framework
Patch Management and Application Updates Based on the MITRE Attack Framework
https://attack.mitre.org/mitigations/M1051/
Acronis Found a lot more apps that needed to be updated and some of them were Critical. Atera didn't even identify them as needing updated
5 votes -
Full Admin role without billing permissions
More granular permission needed.
We need full access permissions ticked in order to have access to thresholds and alert management but we need to be able to uncheck 'billing' as we don't want out techs to have full billing permissions.
There is no other way to give threshold and alerting permission apart from ticking 'full admin'5 votes -
Ability to add parameters for running scripts and respond to User Inputs
It would be great if we could, when running a script like Powershell, input specific parameters that are requested within the script. Or, if the script calls a User Input like a Read-Host, Atera could pick that up and prompt a response on the website.
5 votes -
With scripts to be able to have "helper files" to be able to upload with the msi files
Under Scripts you have the option to be able to upload an MSI file but no helper files. we have software that required a .txt licensing filing and would be helpful to be able to add that feature as well as automatically with all scripts to run /quiet /qn /norestart with all MSIs
5 votes -
Select a device in an asset instead of adding the asset as a custom field
I would love to see that you can select in an asset a device from the according customer and track there the life cycle (instead of creating custom fields in an agent).
5 votes -
Removal of Copilot Column in Devices View
Hi everyone,
I understand the introduction of the AI Copilot feature and the desire to highlight its benefits to users. However, I am currently not planning to activate the subscription right away and would prefer to save screen real estate by removing the Copilot column from my Devices view.
It appears that this column is hardcoded into the interface. Could you please provide an option to either uncheck this column for users who haven't activated the feature?
Thanks for considering this request!
5 votes -
Back button
To have a Back button on any page from the Atera console, instead of using the Admin/Devices/Alerts etc. to go back
5 votes -
Ability to Mark as resolution after saving the note
When entering an internal note, we currently have the option to 'Mark as Resolution.' It would be beneficial to also have the ability to mark notes as resolutions after saving them.
Often, we require the end user to confirm the success of a fix or patch to the ticket. It would be helpful to save notes detailing the fix or patch and then designate the note as resolution once confirmed by the user
5 votes -
Private note
Ability to send a private note to a user.
Example, sending a private note to the user's manager for approval. They will receive an email and be able to view the ticket and add their comment into the private/public section.5 votes -
Improved ticket view experience when applying filters manually
When manually applying ticket view filters, the view selector stays on the originally set preset view, which may lead to confusion. For instance, on the dashboard, if a user selects the “open” tickets filter, the view selector remains on “my queue” even though it is not displaying an accurate representation of the current view.
A feature/fix should be implemented that updates the view selector to reflect the manually applied filter accurately. This change will enhance clarity and usability, ensuring that the view selector matches the current filter applied by the user.
Even if the view selector changes to “custom” or…
5 votes -
Visual Storage Usage for Endpoints
As an MSP for small and medium sized businesses, an issue we have quite regularly is managing storage usage on our endpoints. We have automated scripts to clear out temp files, windows updates, recycle bin etc but these aren't always enough.
We like WizTree for showing which files are taking up the most space but this requires connecting onto the endpoint and running a scan manually. It would be great if we could set a scan like this running and see the results from Atera's dashboard.
5 votes
- Don't see your idea?