5047 results found
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technician tasks
it would be great if i could create a ticket/task to a technician without customer contact dependencies
for example if an alert informing a server not connected for 2-3 days . i want to be able to create a ticket to a technician with no customer contact manually or automatically6 votes -
General Sorting of Lists
We need to be able to sort all of the different lists that get created.
This request applies to all of the custom fields and fields that eventually generate interactive drop down lists. Examples include: Quick Reply Templates, Scripts, Product Families, and all custom fields.
Currently, if we need to make an addition to these fields, the new item goes to the bottom of the list and there's no easy way to modify it. If we want to customize the order they're in, or even just alphabetize them, we have to completely remove all of the items in the list…
6 votes -
Visibility of "Tags" database
I'd like to be able to see what "Tags" Atera has stored in the database, so we can add custom tags for tickets in bulk, and remove any accidentally created tags or redundant tags. We currently have several tags which need to be removed and we can't do this, they are always there.
6 votes -
Alert notifications
Need the ability to upload a new sound for alert notifications.
6 votes -
billing export with more informations
When exporting invoices, the billing period should also be exported. You can see this on the screen/imdashboard. It is essential for further processing.
6 votes -
Having multiple phone numbers in the ticket systems
There are three fields where we can add phone numbers to client info.
But in the requester info we can only find 1 field.
It is more efficient if we have all fields with the requester info.
If we don't have it, I always have to go back to client info to find out the data.
Please fill in all phone fields in the requester info6 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Comment Field for Restricted IP Access List
In the IP Whitelisting area, need to have a comment field next to each whitelisted IP. With security being critical, I would like to know in a single view the reason each of the whitelisted IPs was whitelisted in the first place.
Is it a regular internet interface from the organization?
Is it the IP of one of my IT technician's home IP address that is working from home and needs access?
Is it the IP of a remote vendor that might need temporary access?
etc. etc. etc.Being able to annotate WHY I created the IP Whitelist is critical.
…
6 votes -
Can you make notes searchable
We would love to have the ability to created a custom note and have it be searchable.
6 votes -
Print Ticket history for customer
My customer would like to have a history of all tickets, when he receive the billing.
This history should inherit all communication, which are written. So my customer can check, for what he pay!
6 votes -
Ticket organisation
It would be helpful to have a ticket target date visible on the dashboard which can be used to sort and filter tickets by their due dates. This could then be developed to flag tickets which sit with predefined timescales (e.g. Due in 7 / 5 / 3 days) and change the colour of the ticket (e.g. green / amber / red) to draw attention to it.
6 votes -
Add hardware inventory fields
Asset information notes on a device. Either defined by Atera or by me. Vendor, purchase date, and purchase price at a minimum. Have these appear on the auditor report.
6 votes -
retired
It would be great if we could filter the devices list by "not retired" to exclude machines that have aged out from our reports.
6 votes -
Ability to see a users cached windows credential usernames
In my environment (and others too for licensing, security, and auditing purposes) being able to see the usernames of a users cached windows credentials would be very helpful.
It if could be visible from a devices 'overview' screen that would be ideal, but even via a script/report would work.
6 votes -
Customize ticket view
Hello
With the new UI of Atera, we're able to see much less of the ticket names than in the old UI.
This is a problem, because we have systems that autogenerate tickets with rather long names, and I can't identify the ticket without opening each ticket, which is annoying when I have to do it sometimes with 30 or more tickets.So - if we could be able to drag the different panes in the ticket view. E.g. make the 'Details' pane larger, so there isn't so much "waste" of space with nothing but white.
Maybe also let us…6 votes -
Allow to RESOLVE Alerts via API (rather than only DELETE)
Currently, the API only allows to DELETE Alerts, but not RESOLVE them.
Please add this ability. Thank you!6 votes -
Scheduled Report Email Direclty Download Link or attachment
it would be great to have a link to directly download the PDF and Excel Export, it would save a good amout of time when you have to archive 20-30 and send them to clients. Alternatvily, it would be nice to have the option in the Report scheduler to send the reports as attachments directly in the Email notificaion. that way we could skip the Download all togehter, that would also give us the option to send the reports directly to the Client instead of being in the middle.
6 votes -
Alphabetized Folders under Devices
Under the Devices > Edit > Relations, to have the folders alphabetized
6 votes -
Multiple Emails to one Contact
Ability to assign more than one email address to a contact
6 votes -
Unique calendar integration per technician
Today, the integration is for 1 calendar per account - making us use a shared calendar
6 votes -
Automated actions with incoming call (e.g. Phone Suite)
Phone Suite (https://www.xtelsio.com/en/products/client/index.htm) has the ability to open a URL when a call comes in, using a wildcard to pass information (like the phone number).
It would be nice, if there was the option to open a contact in Atera by using the phone number instead of the contact-id (which I assume is used now).
If the phone number is unknown, open a new contact.6 votes
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