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5021 results found

  1. My customer would like to have a history of all tickets, when he receive the billing.

    This history should inherit all communication, which are written. So my customer can check, for what he pay!

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. It would be helpful to have a ticket target date visible on the dashboard which can be used to sort and filter tickets by their due dates. This could then be developed to flag tickets which sit with predefined timescales (e.g. Due in 7 / 5 / 3 days) and change the colour of the ticket (e.g. green / amber / red) to draw attention to it.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. Asset information notes on a device. Either defined by Atera or by me. Vendor, purchase date, and purchase price at a minimum. Have these appear on the auditor report.

    6 votes

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    1 comment  ·  Devices  ·  Admin →
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  4. It would be great if we could filter the devices list by "not retired" to exclude machines that have aged out from our reports.

    6 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  5. In my environment (and others too for licensing, security, and auditing purposes) being able to see the usernames of a users cached windows credentials would be very helpful.

    It if could be visible from a devices 'overview' screen that would be ideal, but even via a script/report would work.

    6 votes

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    0 comments  ·  Agent  ·  Admin →
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  6. Hello

    With the new UI of Atera, we're able to see much less of the ticket names than in the old UI.
    This is a problem, because we have systems that autogenerate tickets with rather long names, and I can't identify the ticket without opening each ticket, which is annoying when I have to do it sometimes with 30 or more tickets.

    So - if we could be able to drag the different panes in the ticket view. E.g. make the 'Details' pane larger, so there isn't so much "waste" of space with nothing but white.
    Maybe also let us…

    6 votes

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  7. Currently, the API only allows to DELETE Alerts, but not RESOLVE them.
    Please add this ability. Thank you!

    6 votes

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    1 comment  ·  Alerts  ·  Admin →
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  8. it would be great to have a link to directly download the PDF and Excel Export, it would save a good amout of time when you have to archive 20-30 and send them to clients. Alternatvily, it would be nice to have the option in the Report scheduler to send the reports as attachments directly in the Email notificaion. that way we could skip the Download all togehter, that would also give us the option to send the reports directly to the Client instead of being in the middle.

    6 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Under the Devices > Edit > Relations, to have the folders alphabetized

    6 votes

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    0 comments  ·  Agent  ·  Admin →
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  10. Ability to assign more than one email address to a contact

    6 votes

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    0 comments  ·  Customers  ·  Admin →
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  11. Today, the integration is for 1 calendar per account - making us use a shared calendar

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. Phone Suite (https://www.xtelsio.com/en/products/client/index.htm) has the ability to open a URL when a call comes in, using a wildcard to pass information (like the phone number).
    It would be nice, if there was the option to open a contact in Atera by using the phone number instead of the contact-id (which I assume is used now).
    If the phone number is unknown, open a new contact.

    6 votes

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  13. Automated or manuals snapshot prior running windows server update or deployment profiles

    6 votes

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  14. Please add most visited clients on dashboard so its easy to navigate to that client from the dashboard.

    6 votes

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    3 comments  ·  Dashboard  ·  Admin →
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  15. Add the ability to use hardware authentication devices for MFA like Yubico's Yubikey.

    6 votes

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  16. Today, you can stop, restart and start services that were stopped.

    In order to disable a service, you'd need to remote into the device or run a script.
    Would be great to have that under the service manager

    6 votes

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    2 comments  ·  Devices  ·  Admin →
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  17. Integration with Microsoft LAPS
    To gain elevated access to a remote computer, the MS LAPS UI tool must be used to query the temporary password for that system. Once the password is known, it would be great to have it configured within the remote IT support tool to continue.

    6 votes

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  18. It would be nice for the automation profile to have the possibility to run it hourly ( or at custom intervals ( in min o r hours) ).
    Now if I want it to run hourly, I have to create 24 shedules daily, each for different hours

    6 votes

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  19. On the customer overview page, it would be helpful to be able to configure the data to be displayed yourself, or I would have liked to have displayed the number of devices there.

    6 votes

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    0 comments  ·  Customers  ·  Admin →
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  20. Customers don't have a timezone option at the moment.
    I have customers in multiple timezones, so would be handy to have a timezone option for customers so when they say "I submitted a ticket at 8AM" I don't need to do some mental maths to work out when that is.

    6 votes

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    0 comments  ·  Customers  ·  Admin →
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