4720 results found
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Move Network Discovery and Work From home back to add ons
Move Network Discovery and Work from home to the add-ons drop down.
6 votes -
Kaspersky integration
Kaspersky integration would be great. Done a lot of research on virus and ransomware protection and Webroot just doesn't cut it compared to others. Kaspersky the leader.
6 votes -
passwords
It would be nice to be able to import passwords from an existing or create-able CSV list. Most of my business customers who use passwords combined with or without 2FA often "lose" passwords. Being able to import this list would / could save an enormous amount of data entry time.
6 votes -
Device and Customer Reports
We use to be able to go to Customer > Devices and then on the top right, we could EXPORT REPORTS: Export a report to Excel or PDF, that just showed the workstation details. But it was the perfect report to send over to a client to review workstations and those added details. Why was this taken away. It was such a user report.
CUSTOMER REPORT: we should be able to print reports like a customer contact list, a phone list etc. These are basic reports that would be so helpful.
6 votes -
Have offline agents check for pending automations when they check in
Currently if a device is offline during a scheduled automation, the automation won't attempt to run again until the same time the next day. It would be nice to have an option to have the automation run as soon as the device comes online.
6 votes -
featcher update
Full integrated acronis client onboarding
6 votes -
disable or change mfa
Would like to disable mfa for certain user accounts. Like helpdesk only accounts. Since we have some technicians that are helpdesk only and can only access tickets assigned to them
6 votes -
Device IP geolocation feature and VPN
interested in adding a GEOLOCATION map for the device's IP address. Also if the IP address is coming from a VPN or known VPN host
6 votes -
PC wipe
We should have the ability to Wipe the computers.
6 votes -
Assigning devices to a ticket instead of a contact
We are using Atera as an organization with different departments as organizations. We need to be able to keep the tickets with the device instead of with a contact. When I change the device on a ticket it changes the device assigned to that user. Not good.
6 votes -
Export contacts
Ability to export all customer contacts to a csv file (we would use this to update our phone system).
6 votes -
Trigger script after monitored device goes down
Hello, currently we are able to trigger a script from an alert, however, we can't automate a script if a monitored device goes down. This function would be great
6 votes -
Sage100
Sage 100 is an accounting software
6 votes -
Disable renewal notification for deactivated contracts
Ability to disable contract expiration notifications for deactivated contracts. This becomes confusing when a new contract has already been activated to replace the old agreement.
6 votes -
NetSuite ERP Integration
Integration into NetSuite ERP.
6 votes -
ADD Intergration
Implement ADD integration.
Allow AAD users to be able to sign in to the Customer Support Portal, instead of having to create accounts for every user, and then assign them to the relevant company based on email address.
6 votes -
custom fields
Custom field modifying window too small. can the custom field editor be modified to be bigger if you want to update/modify the field. Modify box is far too small to be useful. not just on custom field but also on all other clickable data fields. Passwords for example.
6 votes -
workstation distribution
The auditor reports are outdated when it comes to reporting on installed builds ('service packs') of Windows 10.
Please add functionality to specify Windows 10 builds (21H2, 2004, 1909, etc) as criteria for warnings or critical alerts.
6 votes -
Bulk event id and windows service monitoring
I wish there was an option to select a preconfigured set of event log monitoring items and the same for windows services. Right now we have to manually setup each event id or windows services we want to monitor. I would like to be alerted whenever important event ids are logged, such as critical events. I would like to be alerted whenever a service that is configured for automatic startup ends up stopped.
6 votes -
Create a Agent Offline Alert (Information, Warning, Critical, Crisis)
Would like the ability to have Atera alert of agents offline as a threshold with levels of Information, Warning, Critical, Crisis. This would really help us out.
6 votes
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