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  1. Very often I'm running a series of scripts one right after another. But the pattern isn't consistent enough to write a master script or package.

    How about adding a "Back to Scripts" button to the Script Run Summary screen next to the "Go To Agent" button?

    This would save some clicks and cut some time out of executing a sequence of scripts.

    6 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  2. It would be great if we can enable the recording for remote session permanently and save the video on the cloud storage safely for auditing purposes. I know any desk has this recording feature, but the video gets saved on local computer where technician can delete or modify the video file. So, my suggestion is setting up integration with Cloud storage such as “Wasabi Cloud storage” and Any desk or Splashtop to save the video on the cloud. Wasabi provide very inexpensive cloud storage $6 for 1TB.

    6 votes

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  3. I'd like for a way to have ticket response times and ticket completion times only count against business hours. For example if a ticket is open on Friday evening but responded to within an hour of opening the following Monday, the ticket should reflect the time it took to respond during the business hours and not the whole weekend.

    6 votes

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    0 comments  ·  Reports  ·  Admin →
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  4. Ability to Brand Help Desk Agent per Customer. Some clients want the users to see the helpdsk as an internal to the company feature, and not see my name or Logo.

    6 votes

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  5. Monitor memory pressure instead of memory utilization on Apple Silicon Macs. Memory utilization is a moot point on these devices as memory stays near full by design on this hardware. Memory pressure is a better gauge of stress on these systems.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  6. The ability to deploy Atera agents using the custom network option in Network discovery

    6 votes

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  7. It would be really good if we could get an alert when a device is retired based on the retired devices setting in admin.

    6 votes

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    0 comments  ·  Agent  ·  Admin →
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  8. Want to duplicate some IT profiles and then just change a few elements - easier + faster to set up everything

    6 votes

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  9. Ability to receive email alert for when a restart occurs on a server. Monitoring for Event ID 1074 does not work as this is an informational alert and does not trigger an email.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  10. The ability to filter for "Availability Monitoring" enabled/disabled in the device list.

    6 votes

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    1 comment  ·  Agent  ·  Admin →
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  11. When I generate an invoice in Atera and export it to QuickBooks Online, the Service Date column lists the date the invoice was generated and exported. This is a problem for me because I bill at the end of the month. For services rendered to a client in July, I'll generate and export that invoice in the first few days of August, and on the exported invoice all of the service dates are for August even though the invoice is for services rendered in July. This is unnecessarily confusing to my clients. Right now I have to manually change the…

    6 votes

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  12. Recent process under Report tab is not generating report other than yesterday's date, this was working before the recent update.

    6 votes

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    1 comment  ·  Reports  ·  Admin →
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  13. Ability to backup the knowledgebase would be very useful. Thank you!

    6 votes

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  14. I would like to be able to export ticket details to a CSV so I can easily import it to our CRM platform where everything is already automated to go through our billing and various other workflows.

    There would be more to it but if there were more ways to export information from Atera for other systems to digest that would be awesome!

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. Alert schedule profile

    Create Schedule profile that can be imposed on specific Alert or Threshold profile
    When alert should be active or not .
    ( we have many sites on Generators with no continuous electricity 7X24 or sites / networks/equipment that is down for nights/weekends/holidays )

    Scheduled profiles can be used for other needs in the app other then Alerts

    Thnanks

    6 votes

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  16. If you do a lot of scheduled tickets its difficult to find the one your after to edit.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. Currently, you have the option of storing passwords at the Company level, as well as attached to a specific agent record.

    Need the ability to open up a single Password repository and see all passwords in one place.

    Currently, we spend a bunch of time guessing whether passwords were stored at the Company level or the Agent level.

    One Agent could have multiple passwords: Windows username/password, SQL server password, web application specific password. Gets confusing if we store the windows password at the Agent level, then maybe the SQL server at the agent or company level, then the web application…

    6 votes

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    1 comment  ·  Admin →
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  18. I have restaurants as customes and they use servers to run POS enviroment. they need access to it to run reports, clock employees in and out, maintenance etc.. just like a workstation. WFH should work on server OS. please update it so it does. thank you

    6 votes

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  19. At the moment you can only see the top 10 devices but I need to see all devices that have patches outstanding for that customer. At the moment the only way to do this is to go page by page of devices and manually check this.

    6 votes

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  20. To be able to add our payment type example bank transfer and display our account information on the invoice.
    This is very important for use.
    Also to be able to change or start from a specfic invoice number instead of starting with 1

    6 votes

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    1 comment  ·  Billing  ·  Admin →
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