5082 results found
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stay logged in to mobile app
option to stay logged into mobile app. Our devices already have strong security in order to unlock the screen.
The login process for the mobile app is clunky and overly burdensome to have to do all the time
6 votes -
Sort folder names alphabetically in "Relations"
It's unfortunate that "Folders" are not sorted under relations. Without the folders being sorted, it's difficult to check whether a folder name exists. Sometimes you might miss the fact that a folder name already exists, and you might create a new folder. With out the folder name being sorted (under relations), the folder function becomes rather useless.
6 votes -
Simple Device Availability View
Like "Availability Monitoring" but with No Notifications.
Just a simple Widget like Availability Monitoring that shows how many computers are online and how many computers are offline including if it is a Server, PC, Mac, Linux exactly the same widget, Just no Notifications.
6 votes -
Open Knowledge Base Access
To access the Atera Knowledge base a user must make an account which they will not do. And as a technician I can't just share the Knowledge base article link with the user via the Ticket itself either. This makes the Knowledge base only useful to the technicians and not the users.
6 votes -
user assigned column in devices
Need to see who the device is assigned to as a column in that column that would be really nice to have
6 votes -
Realtime location on device integration with google maps
add realtime location feature integration with google map
6 votes -
Network Bandwidth Threshold
The current Network Bandwidth threshold provides little value.
It would be better if there was a Network Interface (Utilization) Alert. Knowing if a device is downloading or uploading large amounts of data could be a red flag and worth investigating.
Create a customize alert for monitoring the Network Interface on a device to trigger an alert based on the total amount of data being sent (upload) or received (download) during a specific duration of time.
6 votes -
Bulk creation of monitoring devices
When adding devices for monitoring we sometimes add 10-20 of the same device type. It would be ideal if we could bulk-create these devices.
6 votes -
More sub divisions in the knowledge base.
Please give us the ability to create more levels in the knowledge base than categories/sections/articles.
It's difficult to structure a whole company's knowledge base with just these 3 levels.
6 votes -
Phone Live Feed/Facetime
Having the ability for the user to use their camera on their phone to the technicians the issue they are facing is vital. I know Verizon had something like that where they send you a link and upon clicking it it allows you to share your camera feed like facetime with the technician.
If Atera had this, it would be an absolute game changer. Sometimes when we are troubleshooting the devices are down or inaccessible and having the ability to see what the users are doing and verifying their steps/actions is important. So some sort of action where we can…
6 votes -
Add preset OID's for popular device types & models
Have SNMP OID's and MBP's available for common types of hardware detected via SNMP, like for popular printer models, as well as switches, routers, NAS, and other popular devices where we can have the OID's pre-populated, as opposed to being forced to Google for OID's and typing them in manually.
6 votes -
comet backup
Comet Backup integration. Low cost, flexible billing per feature per device. Many cloud storage integrations as well as local storage. Ability to have cloud hosted or self-hosted for those who have their own storage infrastructure and need better control and compliance. Well rounded api. We've been using it for a few years now for our msp clients and it works well in our self-hosted cloud infrastructure.
6 votes -
Time entry defaults
It would be nice to have several time frames as predefined buttons, e.g. 15 min, 30 min, 1h, 2h.
That would speed up adding time entries6 votes -
IT Automation Audit Logs
When making changes to IT automation schedules, make sure this is recorded into the audit logs.
6 votes -
retired devices should be renamed to "infrequent devices"
This terminology needs improving
Retired devices should be renamed to "Infrequent Devices" and in general settings moved to section called reporting rather than agent settings and described as the "Infrequent devices threshold".
Just because a machine has not been switched on recently, does not mean it is retired! - it could be a laptop that is only used twice a year as a standby, but just should be excluded from certain patch compliance reports etc.proper retirement of machines is a whole different feature as per https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44000010-ability-to-archive-retired-devices
6 votes -
Retire old devices with the same serial number
When we reset a device in the company, for a new employee. Atera is reinstalled as a completely new device. Can you make it that when A new device is enrolled with the same serial number as a current device in the system. The old device is deleted, or prompted to be deleted. At the moment, you have to do it all manually and have multiple devices with the same serial number (the same physical device)
6 votes -
For the customer that uses WFH, if the computer is offline, it doesn’t tell him that it is turned off. It would be nice to show the user the
For the customer that uses WFH, if the computer is offline, it doesn’t tell him that it is turned off. It would be nice to show the user the status and also being able to connect it (wake on lan)
6 votes -
Mobile needs a Dashboard page
Please include a dashboard tab in the mobile app. I have no way to monitor everything from a tablet on my desk. I would like to be able to see everything and not choose ALerts or Tickets. TY!
6 votes -
manage Microsoft 365 users directly from Atera
It would be great to be able to manage Microsoft 365 users directly from Atera. Doing things like Password Resets, Create new users, Adjust / Add licenses, Email forwarding etc, instead of having to login to each customers Admin portal everytime. This can become extremely time consuming.
6 votes -
SNMP ODI MATH OPERATION
Allow to exec operation with multiple OID, for example synology nas only return OID of total space and used space, if is possible to calculate ( free space / total space ) to monitor the % of free space
6 votes
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