5039 results found
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Integration with Miradore MDM
It would be great to manage MDM device through Atera using Miradore.
6 votes -
Custom Assets Search doesn't work on Asset S/N Tag
The search bar within Assets only works to search based on the fields visible on the Assets page, such as Name Values, Asset Type, Folder, User at the moment.
It should also work with other custom fields too (For example Serial number, Warranty End date etc....How nice would be if Atera will fix the search Feature and will expand the search filter to all others fields too under Assets section.
I also contacted Atera support team and they confirmed about this issue and suggested me to vote here.
6 votes -
Monitor USB Drive Connection Status
Atera needs to be able to have an alert set for when a USB drive disconnects. This would be most useful for local backup drives; if someone unplugs the drive, or if the drive fails (would cause the same alert event, I would assume) the backup cannot run!
6 votes -
Add our customer's logo on the Customer portal
Add our customer's logo on the Customer portal. Right now we only have the option of adding ours and that's it. We want each of our customers to have their own logo on their portal
6 votes -
Ingram micro Integration
Ingram micro Integration
6 votes -
Bill for tickets that aren't just for resolved/closed
I want to be able to bill my customers for tickets that are resolved/closed because that's just how I bill my customer.
6 votes -
Deep Billing Integration
We want Atera to be able to read how many backups or Endpoints a customer has so we can bill them using the billing functionality and not manually. The info is there.
6 votes -
Alert if working someone elses ticket
Alert if you grab a ticket that someone else has already grabbed, alert before you save any comments if the ticket is in someone else's name, alert before you change the status of a ticket that belongs to someone else, etc.
Basically, this will just let you know that someone else got to it faster since it is not real-time and you are not both working the same ticket.
6 votes -
protect sensitive areas
When I'm logged in to atera I have access to a lot of sensitive informations. Also it is possible to run commands or open command prompt with admin / root privileges. It would be nice to set an additional layer of authentication. For example before I get access to command prompt or change a script I have to enter my password again. FIDO Keys would also be nice to use. So I can insert my FIDO smart card while I'm using atera and can authenticate myself before I access sensitive informations. Session hijacking would work but cannot get my physical…
6 votes -
Create contracts to multiple customers at the same time
Create contracts to multiple customers at the same time
6 votes -
dmarc tool
have a tool that we can either send the dmarc reports to or upload to and have an aggregate domain report.
6 votes -
Consolidate Reports & Report Cosmetics
We want to easily provide clients with a single report giving them a full overview of their environment
Thus being able to consolidate reports such as
Periodic Report with the Timesheet & Patch summary report, being in a position where you can provide clients with a single overview showing them - Overview, Patch Status, Ticket Status, Ticket Ratings.COSMETICS
We would like to be able to have a "Cover Page" on our reports
Further to this we would like to be able to add a description for the various sections eg. Tickets Rated "This is the feedback received from your…6 votes -
Threshold Profile for last restart or shutdown time of computer. Alert through agent if over 7 days
Hi, I have a script that runs in a threshold profile to report if any PC has had an uptime of more than 7 days. This comes back in alerts. I want to be able to alert the user through the agent that their PC has been up for more than 7 days and to restart their PC.
6 votes -
Threatlocker has released new feature such as thirdwall and some more.
Threatlocker has added some more features to their products such as Thirdwall and some more and they are not available in Atera. It would be great if you guys can add those features.
6 votes -
Notes in app
A way to add notes to a customer in the mobile app.
6 votes -
Feature that allows you to send pop-ups/notifications to end points screens
This will allow the IT-Dpt to notify users of things, say the office's antivirus is being changed to another. Just send a pop-up to the screens to remind them to keep their machines on when they leave so the IT-Dpt can use scripts while they're out of the office so no one's work gets disrupted :)
6 votes -
Customer Satisfaction results in API
It would be great to get Customer Satisfaction results via the API.
The report available in the platform currently lists all results for each ticket but I would really like to get an overall for each customer and all customers.
6 votes -
API: Find out if a time entry has been invoiced
NEED:
We need to be able to verify through API the INVOICED (True/False) of any time entry.EXPLANATION:
Currently, the only way to find out whether a billable time entry has been invoiced is to run the "Timesheet Report", export everything (because you can't filter by billable and invoiced status), export to excel and filter.WHY:
We came across multiple instances where we have an old time entry that someone did not make it to invoicing and doesn't show on the invoice batch screen. Being that THE HEART OF MSP business is to bill for time spent, we need to…6 votes -
Get Foldername from api
Get the Foldername in addition the to FolderID from /api/v3/agents
6 votes -
Get lastlogintime from api
Add the lastlogintime to /api/v3/agents
6 votes
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