4889 results found
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Ticket Business Hours
I'd like for a way to have ticket response times and ticket completion times only count against business hours. For example if a ticket is open on Friday evening but responded to within an hour of opening the following Monday, the ticket should reflect the time it took to respond during the business hours and not the whole weekend.
6 votes -
Ability to Brand Help Desk Agent per Customer.
Ability to Brand Help Desk Agent per Customer. Some clients want the users to see the helpdsk as an internal to the company feature, and not see my name or Logo.
6 votes -
Alert on memory pressure (Mac)
Monitor memory pressure instead of memory utilization on Apple Silicon Macs. Memory utilization is a moot point on these devices as memory stays near full by design on this hardware. Memory pressure is a better gauge of stress on these systems.
6 votes -
Software Uninstall - No Restart!
I've posted about this before (can't remember where), but I feel like this should be a public service announcement now.
If you uninstall an app using Atera's built-in feature in Software Inventory, and the app requests a restart, Atera WILL NOT SUPPRESS THE RESTART.
The feature is there so I keep using it, not remembering that each time I do I get burned for it. Please either fix this so Atera suppresses reboots like it should, or allow me to block that option so I can't use it.
The software uninstall feature is not ready for production without sane defaults…
6 votes -
Atera agent installs - custom network discovery scans
The ability to deploy Atera agents using the custom network option in Network discovery
6 votes -
retired devices
It would be really good if we could get an alert when a device is retired based on the retired devices setting in admin.
6 votes -
duplicate IT Automation profiles
Want to duplicate some IT profiles and then just change a few elements - easier + faster to set up everything
6 votes -
Custom Fields > Time Entries
Ability to assign custom fields to Time Entries
6 votes -
Exports All Reports in PDF
Have all reports exported in PDF Format
6 votes -
Availability Monitoring
The ability to filter for "Availability Monitoring" enabled/disabled in the device list.
6 votes -
recent process
Recent process under Report tab is not generating report other than yesterday's date, this was working before the recent update.
6 votes -
knowledgebase
Ability to backup the knowledgebase would be very useful. Thank you!
6 votes -
Export ticket fields to CSV
I would like to be able to export ticket details to a CSV so I can easily import it to our CRM platform where everything is already automated to go through our billing and various other workflows.
There would be more to it but if there were more ways to export information from Atera for other systems to digest that would be awesome!
6 votes -
Filter scheduled tickets
If you do a lot of scheduled tickets its difficult to find the one your after to edit.
6 votes -
work from home access to servers OS
I have restaurants as customes and they use servers to run POS enviroment. they need access to it to run reports, clock employees in and out, maintenance etc.. just like a workstation. WFH should work on server OS. please update it so it does. thank you
6 votes -
Improve Patch Summary status report
At the moment you can only see the top 10 devices but I need to see all devices that have patches outstanding for that customer. At the moment the only way to do this is to go page by page of devices and manually check this.
6 votes -
Would like to be able to add our own banking information on the invoice
To be able to add our payment type example bank transfer and display our account information on the invoice.
This is very important for use.
Also to be able to change or start from a specfic invoice number instead of starting with 16 votes -
alert ticket
Create ticket automation based on specific Threshold Items. Example: I want a ticket automatically generated when a disk usage threshold is met and assigned to a specific technician who oversees upselling. I do not want ALL warning or critical alerts to generate a ticket.
6 votes -
Seperate Licensing management
We would like to have the ability to assign different licensing to different employees as an example if we have a security team to do some port checking or so we would like to assign them the network discovery option but not for the rest of the team that will never use it. This goes for Guest as well for example: Customer would lik to use our tool to jump on his own machines so we should be able to assign a limited license for remote management only.
6 votes -
assign default technician
It would be very helpful if each client had the option to assign a default technician so that when a new ticket comes in from the client the tech is notified
6 votes
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