4799 results found
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See past users on device
Ability to see who were the past users on the device
6 votes -
6 votes
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Custom Fields DropDown With Dependencies Enhancement
For the fields you can set to DropDown with Dependencies - is there a way to nest those further instead of only having Values and Children?
For example if we wanted:Value: Request Type = Computer
Child Value:Hardware
Sub Value -> Monitor
Keyboard
Mouse
Etc.
Child Value:Software
Sub Value -> Adobe
Sub Sub Value -> Reader DC
Pro
PhotoShop
Etc.
Sub Value -> Microsoft
Sub Sub Value -> Outlook
Word
Excel
PowerPoint
Etc.6 votes -
Remote in to users terminal sessions
I'm using a trial now and the deal breacker is that I can't remote on users session on a terminal server. All customers run terminal servers and when they request support I have to be able to remote directly on their session including when they are not in front of the screen. I'm lookig to switch from another RMM platform that offer this feature and because you don't have it I will wait a littl longer. Hope to see it soon. There is lot's of customers using Remote desktop services and we need to be able to help them individually…
6 votes -
sort tickets by more than one field
Please add the ability to sort by multiple likes in SQL,
ie in sql you can
"SELECT id,
firstname,
lastname,
salary
FROM employee
ORDER BY salary DESC, last_name;"This would be very helpful for tickets
6 votes -
Offline Agent Change Interval
Offline agent Alert: When a machine goes offline, rebooted or something, we get a lot of tickets going offline. We get a 3 dozen tickets and even though they might not be. would be nice to choose the interval of how long a device is offline before sending alerts.
6 votes -
Check Connectivity to Atera Servers
Create a page where we can test all requirements links for "AteraAgent" communication like https://www.splashtop.com/check
6 votes -
Advanced Reports, Add "Agent Custom Fields"
Advanced Reports allows you to configure almost anything within the "Agent" device details. I have noticed that you are not allowed to add Agent "Custom Fields" that are specific to the agent. It would make sense that this information is available within the report options.
6 votes -
Add Malwarebytes install in the manage drop down inside device just like Webroot is currently.
Add Malwarebytes install in the manage drop down inside device just like Webroot is currently. Thank you.
6 votes -
Customer A-Z Lookup Feature
Please bring back the Customer A-Z lookup feature!
Or at least give me some other control of how my customers are displayed within the Atera portal:
https://app.atera.com/new/customers
I liked the old way better when I could choose alphabetically from A-Z to quickly jump to a location.
Currently, when I try to scroll, it has an annoying lag to get to the bottom of the page. Therefore, I would like to go back to the old display, or somehow add back the “A-Z” selection.
6 votes -
Activity log for when we disable a technician
Activity log for when we disable a technician
6 votes -
Archive or Anonymise Tickets
To have the ability to archive, delete or even anonymise tickets, say older than 1 year.
6 votes -
Master view for password manager
Want to have the option to see all the devices passwords in a single view under the customer\ site. I now need to go and see every device on its own.
6 votes -
Custom Alert Subject for email.
Custome Alert Messages to email so we can identify when a server is offline and online again. (Allow status on subject line).
6 votes -
Machine description
It would be nice if we could have a custom editable field, named i.e. "Machine description" in each device in order to identify them quickly. This field can be placed in the the Devices window next or below of the Device Name. furthermore, it would be useful to give us the ability to sort the devices by the "Machine description"
6 votes -
Disk Cleanup under Devices > Manage
Many times I get disk space alert , most of the time I connect to the the PC and run cleanmgr.exe , It would be great if I could do it without the need to connect to the PC and have it in Atera under Devices > Manager > Disk cleanup
6 votes -
"Back To Scripts" button
Very often I'm running a series of scripts one right after another. But the pattern isn't consistent enough to write a master script or package.
How about adding a "Back to Scripts" button to the Script Run Summary screen next to the "Go To Agent" button?
This would save some clicks and cut some time out of executing a sequence of scripts.
6 votes -
MSP merge or collaboration
Where existing Atera MSP customers work collaboratively it would be extremely useful to allow access to each other's Atera portals, without having to duplicate tech user subscriptions. We are familiar with transferring Atera Agents from between Atera accounts, but collaborative access or ability to merge the full account would be great.
6 votes -
Record remote session and save it on cloud storage for auditing.
It would be great if we can enable the recording for remote session permanently and save the video on the cloud storage safely for auditing purposes. I know any desk has this recording feature, but the video gets saved on local computer where technician can delete or modify the video file. So, my suggestion is setting up integration with Cloud storage such as “Wasabi Cloud storage” and Any desk or Splashtop to save the video on the cloud. Wasabi provide very inexpensive cloud storage $6 for 1TB.
6 votes -
Linux back-ups through Acronis
Ability to back-up Linux devices using Acronis through the Atera portal as only Windows is currently supported.
6 votes
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