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5048 results found

  1. It would be very helpful to see a live output of the scripts currently running rather than waiting for it to finish before seeing the output.

    6 votes

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  2. Feature Request: Bulk Export and Update Device Details

    I would like the capability to export all device data into a report, modify details such as Host Name, and re-upload the revised file to update the system in bulk.

    Currently, we are deploying across over 2,000 hosts using a script, but the Host Names in the system do not match the actual device names. As a result, each host would require a manual update. With this feature, I would like to export a report containing fields like Host Name and IP Address, make necessary changes in Excel, and re-upload to apply…

    6 votes

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  3. Integrate Guardz cybersecurity into Atera.

    6 votes

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  4. Add ESET Endpoint Security and ESET Management Agent option in Software Installation through Chocolatey

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. To be able to integrate COVE DATA Protection backup monitoring into ATERA.

    6 votes

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  6. In the old Atera ticketing interface, we could forward a ticket to an email address. This is something we use when a user creates a ticket for a department (like accounting) and no one in accounting is a technician. Therefore, it would be nice to just forward the ticket in an email format.

    6 votes

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    1 comment  ·  Tickets  ·  Admin →
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  7. We do monitor a lot of network devices by one server in each customer network. When that hardware will be replaced we have to move the monitored devices onto the new hardware server/agent. it would be very handy to move all monitored devices via bulk from on server to another one... and not one by one...

    6 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  8. Hi, I need to assign different agents to the same contact but I can't find how to do it. Let's imagine a scenario in which a specific contact has an Apple computer, a windows desktop computer and a windows notebook. Currently the tool only allows you to connect a user to only a computer.

    6 votes

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    0 comments  ·  Agent  ·  Admin →
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  9. Since it is possible to install linux based agents on linux devices please allow for the linux agent to also serve as a monitoring agent for SNMP, TCP and Generic devices.

    6 votes

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    1 comment  ·  Agent  ·  Admin →
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  10. It would be great to have RustDesk as an alternative to Splashtop/AnyDesk/TeamViewer/Screenconnect.

    If possible best would be to have the option to also use an onprem rustdesk server.

    6 votes

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  11. For most of my team, it would be really helpful to open the mobile app and go straight to tickets vs alerts. Give us the option to select which screen makes most sense to us.

    6 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  12. Restore ability to edit device relations in mobile app

    The ability to edit device relations in mobile app has been removed.

    IT Automation Profiles can be assigned via a device's relations folders, which is a nice feature to group devices, for example: Weekly Updates & Shutdown; or Weekly Updates & No Restart; or No Weekly Updates.

    If a customer calls out-of-hours advising they have important work to do and requests their device is to not to be restarted, we can no longer move the device to appropriate relations folder using the mobile app.

    Please restore this feature!

    6 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  13. CMD and Powershell do not have the ability to use the tab button to auto-complete paths and module commands. This is a basic feature in windows and have wondered why it is not available in this platform. The auto-correct ensures you are typing the correct commands. This to me would save a ton of time when typing all of the scripts and commands that I do using theses tools. As it stands I have to go to powershell on my laptop to make sure that the command is correct. Not a time saver.

    6 votes

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  14. option to stay logged into mobile app. Our devices already have strong security in order to unlock the screen.

    The login process for the mobile app is clunky and overly burdensome to have to do all the time

    6 votes

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  15. It's unfortunate that "Folders" are not sorted under relations. Without the folders being sorted, it's difficult to check whether a folder name exists. Sometimes you might miss the fact that a folder name already exists, and you might create a new folder. With out the folder name being sorted (under relations), the folder function becomes rather useless.

    6 votes

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    0 comments  ·  Customers  ·  Admin →
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  16. Like "Availability Monitoring" but with No Notifications.

    Just a simple Widget like Availability Monitoring that shows how many computers are online and how many computers are offline including if it is a Server, PC, Mac, Linux exactly the same widget, Just no Notifications.

    6 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  17. To access the Atera Knowledge base a user must make an account which they will not do. And as a technician I can't just share the Knowledge base article link with the user via the Ticket itself either. This makes the Knowledge base only useful to the technicians and not the users.

    6 votes

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  18. Need to see who the device is assigned to as a column in that column that would be really nice to have

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. add realtime location feature integration with google map

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  20. The current Network Bandwidth threshold provides little value.

    It would be better if there was a Network Interface (Utilization) Alert. Knowing if a device is downloading or uploading large amounts of data could be a red flag and worth investigating.

    Create a customize alert for monitoring the Network Interface on a device to trigger an alert based on the total amount of data being sent (upload) or received (download) during a specific duration of time.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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