4717 results found
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Desktop App Console
How about making a console app, displays view same as browser dashboard but easier to navigate. With plus functionalities as minimize to tray and messenger apps integration
6 votes -
ADD SNMP TEMPLATES TO FOLDERS SO THEY AUTO APPLY TO EACH NODE IN THAT FOLDER
ADD SNMP TEMPLATES TO FOLDERS SO THEY AUTO APPLY TO EACH NODE IN THAT FOLDER. RIGHT NOW WE NEED TO ASSIGN THEM 1 BY 1 AND APPLY.
6 votes -
Back up Included in Atera plan
Back ups should be included in Atera.
6 votes -
Scheduled custom scripts and templates
I switched to Atera from Kaseya VSA. So far I'm loving the simplicity, ease of use, and much more reasonable pricing of Atera in comparison. One of the few things that I do miss about Kaseya VSA, however, was the ability to keep a library of scripts (command prompt, powershell, terminal, etc). They could be organized into folders and subfolders, and had permission based sharing - so you could make specific scripts and folders accessible to everyone, restricted groups (such as employees or managers), or keep it private so only you could access them. Kaseya VSA had a large pre-installed…
6 votes -
HTTPS Agent installer link
When generating a new agent installer, after selecting the OS and assigning the new agent to a customer, the third step is to download it. Clicking the "Download" button works fine if we want to download the agent installer to the local computer and put it on a flash drive or something. Only problem with that is that there have been many occassions when I need to send the installer via e-mail, and most e-mail services block this file for security purposes, as it is an .exe file. So instead, I need to send a link via e-mail for the…
6 votes -
Activity Log
Ability to set roles for viewing the Activity Log instead of providing full admin access or not. Currently if a user is not granted full admin access, they will not be able to view the activity log.
6 votes -
Default Number of tickets displayed
It would be nice if we could change the default number of tickets displayed from 20.
I'm currently overseeing all tickets for my organisation and having to scroll, then wait for the next 20 tickets to load is painfully slow.6 votes -
Combine and send reports automation
I would love to be able to have reports automatically combined into one and scheduled to send to the customer on a monthly basis. Right now we have to either have the reports sent to a tech and manually combine them and then send. Previously we were able to do this until migrating over to Atera. Love Atera, just would like to get that feature back.
6 votes -
Exclude patches by release date
I would love to have the ability to exclude patches by release date. Microsoft has been notorious for releasing patches before they are ready. I'd like to have a profile that installs only patches that have been available for a week or two.
6 votes -
Force mobile optimized site to load in mobile browser.
Please add the ability to force mobile optimized Atera to load in mobile browsers. Some apps have a separate URL that forces mobile if needed. We have difficulty getting a mobile optimized version of Atera to load in a mobile browser in iOS and Android. Thanks!
6 votes -
block contracts show all used hours even when open
Hi, Would like Block Contracts Balance Report to show all hours used even when the ticket is open. Today the balance report only shows hours used when the tickets are closed. Would like to show open tickets time entry's also
6 votes -
Customize scheduled reports
Cannot customize reports when sending them on a schedule.
e.g. customer periodic: we do not use backup function so we do not want it on the report the customer gets
6 votes -
technician tasks
it would be great if i could create a ticket/task to a technician without customer contact dependencies
for example if an alert informing a server not connected for 2-3 days . i want to be able to create a ticket to a technician with no customer contact manually or automatically6 votes -
General Sorting of Lists
We need to be able to sort all of the different lists that get created.
This request applies to all of the custom fields and fields that eventually generate interactive drop down lists. Examples include: Quick Reply Templates, Scripts, Product Families, and all custom fields.
Currently, if we need to make an addition to these fields, the new item goes to the bottom of the list and there's no easy way to modify it. If we want to customize the order they're in, or even just alphabetize them, we have to completely remove all of the items in the list…
6 votes -
Visibility of "Tags" database
I'd like to be able to see what "Tags" Atera has stored in the database, so we can add custom tags for tickets in bulk, and remove any accidentally created tags or redundant tags. We currently have several tags which need to be removed and we can't do this, they are always there.
6 votes -
billing export with more informations
When exporting invoices, the billing period should also be exported. You can see this on the screen/imdashboard. It is essential for further processing.
6 votes -
Having multiple phone numbers in the ticket systems
There are three fields where we can add phone numbers to client info.
But in the requester info we can only find 1 field.
It is more efficient if we have all fields with the requester info.
If we don't have it, I always have to go back to client info to find out the data.
Please fill in all phone fields in the requester info6 votes -
Comment Field for Restricted IP Access List
In the IP Whitelisting area, need to have a comment field next to each whitelisted IP. With security being critical, I would like to know in a single view the reason each of the whitelisted IPs was whitelisted in the first place.
Is it a regular internet interface from the organization?
Is it the IP of one of my IT technician's home IP address that is working from home and needs access?
Is it the IP of a remote vendor that might need temporary access?
etc. etc. etc.Being able to annotate WHY I created the IP Whitelist is critical.
…
6 votes -
Can you make notes searchable
We would love to have the ability to created a custom note and have it be searchable.
6 votes -
Print Ticket history for customer
My customer would like to have a history of all tickets, when he receive the billing.
This history should inherit all communication, which are written. So my customer can check, for what he pay!
6 votes
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