4751 results found

1. Consolidate Reports & Report Cosmetics

   We want to easily provide clients with a single report giving them a full overview of their environment

   Thus being able to consolidate reports such as
   Periodic Report with the Timesheet & Patch summary report, being in a position where you can provide clients with a single overview showing them - Overview, Patch Status, Ticket Status, Ticket Ratings.

   COSMETICS
   We would like to be able to have a "Cover Page" on our reports
   Further to this we would like to be able to add a description for the various sections eg. Tickets Rated "This is the feedback received from your team during the last month."

   We want to easily provide clients with a single report giving them a full overview of their environment

   Thus being able to consolidate reports such as
   Periodic Report with the Timesheet & Patch summary report, being in a position where you can provide clients with a single overview showing them - Overview, Patch Status, Ticket Status, Ticket Ratings.

   COSMETICS
   We would like to be able to have a "Cover Page" on our reports
   Further to this we would like to be able to add a description for the various sections eg. Tickets Rated "This is the feedback received from your… more

   6 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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2. Threshold Profile for last restart or shutdown time of computer. Alert through agent if over 7 days

   Hi, I have a script that runs in a threshold profile to report if any PC has had an uptime of more than 7 days. This comes back in alerts. I want to be able to alert the user through the agent that their PC has been up for more than 7 days and to restart their PC.

   6 votes

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3. Threatlocker has released new feature such as thirdwall and some more.

   Threatlocker has added some more features to their products such as Thirdwall and some more and they are not available in Atera. It would be great if you guys can add those features.

   6 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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4. Customer Satisfaction results in API

   It would be great to get Customer Satisfaction results via the API.

   The report available in the platform currently lists all results for each ticket but I would really like to get an overall for each customer and all customers.

   6 votes

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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5. API: Find out if a time entry has been invoiced

   NEED:
   We need to be able to verify through API the INVOICED (True/False) of any time entry.

   EXPLANATION:
   Currently, the only way to find out whether a billable time entry has been invoiced is to run the "Timesheet Report", export everything (because you can't filter by billable and invoiced status), export to excel and filter.

   WHY:
   We came across multiple instances where we have an old time entry that someone did not make it to invoicing and doesn't show on the invoice batch screen. Being that THE HEART OF MSP business is to bill for time spent, we need to be able to develop our own script to verify that time entries have been properly billed.

   HOW:
   Currently the only way we have to find time entries is through
   "get /api/v3/tickets/{ticketId}/workhoursrecords" which forces us to parse all tickets, and for each ticket call the above API. It returns the property "Billable" True/False, but not "Invoiced".
   We need to know the Invoice status and the invoice number it was invoiced under.

   Ideally, being able to query all time entries directly, without having to specify a ticket number, would be a lot better, faster, and generate less traffic on Atera's API servers. We could search by Customer, Billed-Status, Invoice-Status, Date, etc.

   NEED:
   We need to be able to verify through API the INVOICED (True/False) of any time entry.

   EXPLANATION:
   Currently, the only way to find out whether a billable time entry has been invoiced is to run the "Timesheet Report", export everything (because you can't filter by billable and invoiced status), export to excel and filter.

   WHY:
   We came across multiple instances where we have an old time entry that someone did not make it to invoicing and doesn't show on the invoice batch screen. Being that THE HEART OF MSP business is to bill for time spent, we need to… more

   6 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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6. Need more than 5 Asset Types

   We are limited to only 5 asset types. This is very short sighted since there are many more types of assets in the IT world. i.e. Phones, Switches, Routers, Computers, Monitors, Toner, to name a few. We should be able to add as many as we need.

   6 votes

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   1 comment  ·  Customers  ·  Delete…  ·  Admin →
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7. Copy or include Devices with Custom Assets

   Since devices are assets too, it would be nice to see them or, at the very least, copy them to the Assets tab so all assets can appear together... and then be able to report on all of it.

   6 votes

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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8. Client Ticket Assignment

   Auto Assign Tickets, to Clients, based upon Subject Header of the email sent. (Not only the email address that it is sent from.)

   6 votes

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   2 comments  ·  Tickets  ·  Delete…  ·  Admin →
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9. Connect to devices registered in Atera console from a Linux machine.

   I have a Linux machine and I need to connect to devices registered in my management console.
   Please make it possible to connect to devices registered in Atera console from a Linux machine.

   6 votes

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10. Mobile app: see which servers are offline

    Mobile app: see which servers are offline - more important than the rest

    6 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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11. Ticket automation based on relative date instead of fixed date/time.

    When we receive a ticket we plan this for a technician to resolve, and then change the ticket status from "open" to "pending". (To keep a nice overview of open tickets that still need attention.)

    We want to be able to change the ticket status back from pending to open again, when the planned date has expired, and the ticket still has the status "pending" instead of "resolved".

    Now in the date selector we only have "fixed" dates, not "Tomorrow" or "Today" or "Yesterday" so there is no option to create an automation like this, only absolute dates, or after a certain number of hours are past.

    But our ticket planning can be that we plan a ticket for tomorrow, or after seven days, or everything in between. So fixed date/time entries are not useful to us.

    So say we plan a ticket for the 3rd of june, we want to change the ticket status back to "open" again when it is the 4rd of june and the ticket still has the status "pending", so that we can see somebody did not resolve this ticket on time and plan the next action accordingly.

    When we receive a ticket we plan this for a technician to resolve, and then change the ticket status from "open" to "pending". (To keep a nice overview of open tickets that still need attention.)

    We want to be able to change the ticket status back from pending to open again, when the planned date has expired, and the ticket still has the status "pending" instead of "resolved".

    Now in the date selector we only have "fixed" dates, not "Tomorrow" or "Today" or "Yesterday" so there is no option to create an automation like this, only absolute dates, or after… more

    6 votes

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12. Speedtest on Device Info

    Under the device information on an endpoint. It would be good to have an option to run a speed test of that device on the local lan.

    6 votes

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13. Ability to export the password manager for a client.

    Ability to export the password manager for a client.

    6 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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14. Custom email alerts to customer/contacts

    Ability to create and send custom email/text alerts to customer/contacts

    6 votes

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    1 comment  ·  Alerts  ·  Delete…  ·  Admin →
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15. Screen Lock

    Being able to enforce screen lock times in the portal and not by script would be a great way to ensure security and be able to view that status.

    6 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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16. Filevault

    We currently Run Mac, Windows and Linux. A way to pull the Filevault recovery key just like the bitlocker key would be useful when users are traveling and have an issue. You can not always ensure that they have a copy of their key laying around in case of damage that needs to be repaired before they can return home.

    6 votes

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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17. More Complete Atera BitDefender Default Policy for Network Discovery

    The default Atera ATS Off Policy needs to include whitelisting for it's Network Discovery configuration. Without it, you'll get a bunch of nmap incidents blowing up your BitDefender dashboard that take a long time to clear out depending on how many clients you started scanning at once.

    6 votes

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    0 comments  ·  Bitdefender  ·  Delete…  ·  Admin →
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18. Blackpoint cyber
    6 votes

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    1 comment  ·  Security  ·  Delete…  ·  Admin →
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19. Custom Fields DropDown With Dependencies Enhancement

    For the fields you can set to DropDown with Dependencies - is there a way to nest those further instead of only having Values and Children?
    For example if we wanted:

    Value: Request Type = Computer
    Child Value:Hardware
    Sub Value -> Monitor
    Keyboard
    Mouse
    Etc.
    Child Value:Software
    Sub Value -> Adobe
    Sub Sub Value -> Reader DC
    Pro
    PhotoShop
    Etc.
    Sub Value -> Microsoft
    Sub Sub Value -> Outlook
    Word
    Excel
    PowerPoint
    Etc.

    6 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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20. Remote in to users terminal sessions

    I'm using a trial now and the deal breacker is that I can't remote on users session on a terminal server. All customers run terminal servers and when they request support I have to be able to remote directly on their session including when they are not in front of the screen. I'm lookig to switch from another RMM platform that offer this feature and because you don't have it I will wait a littl longer. Hope to see it soon. There is lot's of customers using Remote desktop services and we need to be able to help them individually the easy way without having to ask their help to connect

    I'm using a trial now and the deal breacker is that I can't remote on users session on a terminal server. All customers run terminal servers and when they request support I have to be able to remote directly on their session including when they are not in front of the screen. I'm lookig to switch from another RMM platform that offer this feature and because you don't have it I will wait a littl longer. Hope to see it soon. There is lot's of customers using Remote desktop services and we need to be able to help them individually… more

    6 votes

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    1 comment  ·  Agent  ·  Delete…  ·  Admin →
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