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5042 results found

  1. It will be a good thing to know which contact is attached to an agent, by using API.
    Actually, we could only know, for an agent, wich customer.
    Some things like that aren't exist on API.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. It's currently troublesome to install an app via IT Automation on a Mac, as Brew needs Admin rights for certain apps and the first time usage of Brew throws folder privilege issues on Big Sur 11.5.2.

    So please:
    Fix the permission issues for the required folders
    Add the ability to use admin rights to install apps.

    7 votes

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  3. I appreicate the constant updates to the platform, but it would be really good to have the option to view the tickets in the 'legacy/old' layout. The location of the "Awaiting customer response"/"Awaiting Technician Reponse" etc was so much easier to see at a glance, also the filters were alot easier to access. The new layout just seems too spread out.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. 7 votes

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    0 comments  ·  Reports  ·  Admin →
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  5. The search bar improvements that were made on Jun 29, 2021 are great but adding them as filterable items in Advanced Filtering on the Device page would make it so one can filter based on those fields, filtering on them to target for specific actions such as software deployment or scripts.

    7 votes

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    0 comments  ·  Devices  ·  Admin →
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  6. I wrote a simple script to delete a shortcut off the desktop of the logged in user, but no commands work! I can't do anything as simple as 'unlink ~/Desktop/<filename>' , unlink '/Users/$USER/Desktop/<filename> , unlink $HOME/Desktop/<filename>'....even cd commands to those locations don't work . None of those paths are recognized either in a script or in the Terminal interface in Atera. Script version won't work running as System, and if run as Current User I get a "user is not logged in" error

    7 votes

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  7. We've started using ScalePad. I know Atera integrates with them already, however, their Software monitoring doesn't currently work with Atera. They current integrate with ConnectWise, Datto, Kaseya, Ninja, N-able, Cisco, and Microsoft Endpoint Manager. I love using Atera and do not want to sign up for 1 license on another RMM to install it on everything just to use this feature. Thanks!

    7 votes

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  8. 7 votes

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    3 comments  ·  Tickets  ·  Admin →
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  9. Currently, the toggle to enable or disable Atera's new interface is a global setting. It would be much better if this were a user-specific setting.

    7 votes

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  10. Currently we can not connect to any PC in network if that PC does not have internet connection. due to which we have to use another tool to remote.
    just for one purpose we are forced to use two different remote tool which does not make sense.

    It will be great , if Atera add this feature in future release.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. Ability to have multiple signatures based on clients.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. Currently, the software installation feature that works with chocolatey is very cumbersome to use. The search bar in atera does not work very well and will find software from the public chocolatey repository even if the name is copy&pasted. We reverted for now to create scripts in our library with the needed choco install commands.

    7 votes

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  13. When you copy / paste text into the composition box is a different colour but it's so subtle you cannot tell if you have pasted as text (no change in colour) or paste as normal and then you end up with a different background colour which cannot be noticed when composing the email but is noticeable when the customer receives the message.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  14. Create Ticket without Token by using Helpdesk Tool Shortcut in Taskbar

    7 votes

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  15. From the main Devices page, can we get the local IP address added to the list of columns in Table settings to choose from? Currently, only the Public IP address is available.

    Looks like previous idea was closed: https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44001426-ip-address-shown-in-devices-summary

    6 votes

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  16. Gestion des sauvegardes via SYNOLOGY C2 BACKUP depuis ATERA

    6 votes

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  17. It would be nice to be able to manually scan for Windows updates, 3rd party patches and inventory via a button for bulk or single endpoint. Currently you have to wait or reboot an endpoint for atera to update patches/inventory and status.

    6 votes

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  18. When deploying a MSI file through Atera using IT Automations, I need an option where Atera checks if the software isn't already installed before deploying it. I'm currently forced to update all of my servers everyday whether it's needed or not.

    6 votes

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  19. Please Provide Integration with BackupAssist. Their Management Interface and software work well and is far less cumbersome and complicated as Acronis.

    6 votes

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  20. Add Huntress to be shown in the Antivirus/Antispyware field. Currently just shows windows defender when Huntress is installed.

    6 votes

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