Legacy View
I appreicate the constant updates to the platform, but it would be really good to have the option to view the tickets in the 'legacy/old' layout. The location of the "Awaiting customer response"/"Awaiting Technician Reponse" etc was so much easier to see at a glance, also the filters were alot easier to access. The new layout just seems too spread out.
Damon Carson
shared this idea
Hi,
Thank you for your suggestion. After careful consideration, we've decided not to pursue this idea at this time.
While it is still possible to switch back to the old ticket UI if needed, you should open a ticket with support or contact your CSM to discuss. However, we've marked as 'Declined' as we will eventually be deprecating the old UI and so we cannot recommend this.
Best regards,
The Atera Team
