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6 results found

  1. Script-based custom fields for all plans not only super power

    We need to be able to store value from scripts on custom fileds for all plans or at least mid tier plans.

    I understand that this is locked down to only super power but if you look around you'll see everyone else has this across all the plans.

    What's the point of having this developed for the high end plan?

    11 votes

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    6 comments  ·  Agent  ·  Admin →
    Declined  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your suggestion. After careful consideration, we've decided not to pursue this idea at this time.


    I encourage all voters and subscribers to reach out to your CX and or CSM (direct email or ticket) so they can review your specific case and see what is the ROI or feasibility of a plan change based on your use of Atera.


    We value your input and encourage you to continue sharing other ideas with us.


    Best regards,

    The Atera Team


  2. plans

    Power Plan Custom Reports - Increase Limit from 5 please!
    It does not make sense to only get 5 custom reports in Power Plan and Unlimited in Super User. There needs to be a better balance Atera.
    How about 5 in growth, 20 in Power and unlimited in Super.

    1 vote

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    1 comment  ·  Reports  ·  Admin →

  3. Splashtop SOS - Make it part of the subscription

    Please make splashtop SOS part of the subscription rather than marketing the option and needing to go and buy it, even if it is an example included in the top two options and discounted pricing for the other tiers rather than needing to pay full price, where Atera can get bulk discount and save everyone money

    5 votes

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    0 comments  ·  Helpdesk Agent  ·  Admin →
    Declined  ·  AdminGil Givoni (Admin, Atera) responded

    Thank you, 

    This is a serious request, however it is less relevant for the feature request and suggestion portal, and so I've forwarded this through the relevant internal escalation routes.

  4. Stop with all the ad popups

    Stop with all the ad popups

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
    Declined  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your suggestion. This is a popular means of communication, many customers enjoy offers.

    We've removed your user from all marketing flows, the product updates are still enabled.


    If you still see ads, please document and send to support, support@atera.com


  5. Legacy View

    I appreicate the constant updates to the platform, but it would be really good to have the option to view the tickets in the 'legacy/old' layout. The location of the "Awaiting customer response"/"Awaiting Technician Reponse" etc was so much easier to see at a glance, also the filters were alot easier to access. The new layout just seems too spread out.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
    Declined  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your suggestion. After careful consideration, we've decided not to pursue this idea at this time.


    While it is still possible to switch back to the old ticket UI if needed, you should open a ticket with support or contact your CSM to discuss. However, we've marked as 'Declined' as we will eventually be deprecating the old UI and so we cannot recommend this.


    Best regards,

    The Atera Team


  6. Separating the chat feature from the Helpdesk Agent

    We don't use the helpdesk agent and ticketing system but want to allow endpoints to create chats with us

    6 votes

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    0 comments  ·  Helpdesk Agent  ·  Admin →
    Declined  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your suggestion. After careful consideration, we've decided not to pursue this idea at this time.

    We have released similar use via IT Autopilot, which you can read more about here

    https://www.atera.com/ai/autopilot/


    Best regards,

    The Atera Team


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