5041 results found
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Assign tickets to specific clients based on the subject line
Set up an automation rule to assign tickets with a specific subject line to a designated client.
6 votes -
Live tracking of running scripts
It would be very helpful to see a live output of the scripts currently running rather than waiting for it to finish before seeing the output.
6 votes -
Mass update of Device Details.
Feature Request: Bulk Export and Update Device Details
I would like the capability to export all device data into a report, modify details such as Host Name, and re-upload the revised file to update the system in bulk.
Currently, we are deploying across over 2,000 hosts using a script, but the Host Names in the system do not match the actual device names. As a result, each host would require a manual update. With this feature, I would like to export a report containing fields like Host Name and IP Address, make necessary changes in Excel, and re-upload to apply…
6 votes -
guardz
Integrate Guardz cybersecurity into Atera.
6 votes -
ESET Endpoint Security and ESET Management Agent option in Software Installation
Add ESET Endpoint Security and ESET Management Agent option in Software Installation through Chocolatey
6 votes -
Display the private IP address of workstations in the device view.
It would be nice to be able to display the private IP address of workstations in the device view without having to click on the device, not just the public IP address as is the case today.
6 votes -
To be able to integrate COVE DATA Protection
To be able to integrate COVE DATA Protection backup monitoring into ATERA.
6 votes -
Additional Billing Informations
The support told me there is no way to add extra Information to invoices. This is pretty bad, because I need to add legal details for a valid invoice here in germany.
Update:
It is apparently not possible to store payment information in an invoice. However, information about which account the payment should be made to is essential. Here too, a permissible outgoing invoice is not possible under German law. It really shouldn't be a hurdle to print this information! The ultimate solution would be simple e-payment via PayPal or photo transfer (via QR code).I don't want to be…
6 votes -
Forward tickets to non technicians.
In the old Atera ticketing interface, we could forward a ticket to an email address. This is something we use when a user creates a ticket for a department (like accounting) and no one in accounting is a technician. Therefore, it would be nice to just forward the ticket in an email format.
6 votes -
Work in the background without disturbing users
I would like to be able to perform tasks in the background, so the user is not disturbed. Just today, I had to confirm drive mappings, ut had to interfere with the users' workflow to do so. I know other remote software can do this to at least some degree.
6 votes -
Move all monitored devices by one click onto another device
We do monitor a lot of network devices by one server in each customer network. When that hardware will be replaced we have to move the monitored devices onto the new hardware server/agent. it would be very handy to move all monitored devices via bulk from on server to another one... and not one by one...
6 votes -
Add more agent to a specific contact
Hi, I need to assign different agents to the same contact but I can't find how to do it. Let's imagine a scenario in which a specific contact has an Apple computer, a windows desktop computer and a windows notebook. Currently the tool only allows you to connect a user to only a computer.
6 votes -
rustdesk
It would be great to have RustDesk as an alternative to Splashtop/AnyDesk/TeamViewer/Screenconnect.
If possible best would be to have the option to also use an onprem rustdesk server.
6 votes -
RDP Option when Splashtop fails to connect
Splashtop works great most of the time but every once and a while, no matter how many times you try, it fails to connect. RDP as an option under "More Tools" would save the day. This is available in other RMM providers and works wonderfully.
6 votes -
Restore ability to edit device relations in mobile app
Restore ability to edit device relations in mobile app
The ability to edit device relations in mobile app has been removed.
IT Automation Profiles can be assigned via a device's relations folders, which is a nice feature to group devices, for example: Weekly Updates & Shutdown; or Weekly Updates & No Restart; or No Weekly Updates.
If a customer calls out-of-hours advising they have important work to do and requests their device is to not to be restarted, we can no longer move the device to appropriate relations folder using the mobile app.
Please restore this feature!
6 votes -
Enable Tab function for powershell and cmd auto-complete
CMD and Powershell do not have the ability to use the tab button to auto-complete paths and module commands. This is a basic feature in windows and have wondered why it is not available in this platform. The auto-correct ensures you are typing the correct commands. This to me would save a ton of time when typing all of the scripts and commands that I do using theses tools. As it stands I have to go to powershell on my laptop to make sure that the command is correct. Not a time saver.
6 votes -
advanced report
Provide a copilot for report-building: "Show all last logins not using a Microsoft account for customer xyz"
or
"Show me all of the local administrator accounts for customer xyz"
or
"all open tcp 3389 for ip range 192.168.1.x"
6 votes -
Sort folder names alphabetically in "Relations"
It's unfortunate that "Folders" are not sorted under relations. Without the folders being sorted, it's difficult to check whether a folder name exists. Sometimes you might miss the fact that a folder name already exists, and you might create a new folder. With out the folder name being sorted (under relations), the folder function becomes rather useless.
6 votes -
Patch Logging
It would be extremely beneficial if there were logs of which patches were deployed to an agent in case of issues.
We had a Mac device restart after receiving an update and it booted back into recovery with us unable to recover the device. Without knowing which patch this device received, we cannot exclude the patch from other devices. Instead we have to disable OS updates to avoid any additional device failures.
6 votes -
Open Knowledge Base Access
To access the Atera Knowledge base a user must make an account which they will not do. And as a technician I can't just share the Knowledge base article link with the user via the Ticket itself either. This makes the Knowledge base only useful to the technicians and not the users.
6 votes
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