4988 results found
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IT Automation Audit Logs
When making changes to IT automation schedules, make sure this is recorded into the audit logs.
6 votes -
Add option to specify minutes in Ticket Automation Rules
Currently, the time interval is set for hours. Would be great to have the ability to specify minutes as well. Or allow the use of decimals. e.g. .25 hours for 15 minutes, .5 for 30 minutes, etc.
6 votes -
For the customer that uses WFH, if the computer is offline, it doesn’t tell him that it is turned off. It would be nice to show the user the
For the customer that uses WFH, if the computer is offline, it doesn’t tell him that it is turned off. It would be nice to show the user the status and also being able to connect it (wake on lan)
6 votes -
Include Department on user import
I'm working on importing users via CSV due to severe limitations on Azure AD sync (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47085382-azure-ad-group-sync-query-group-name-to-get-aroun).
The CSV import works great - thank you for providing us with this option! However - can we please get the ability to also import the Department field?
The response I got from Atera Support was this:
"
At this moment, there is no option to add a Department when uploading a list of contacts.
As there no API call that can update the relationship between a Contact and a Department, I am afraid the only option to update this information is…6 votes -
manage Microsoft 365 users directly from Atera
It would be great to be able to manage Microsoft 365 users directly from Atera. Doing things like Password Resets, Create new users, Adjust / Add licenses, Email forwarding etc, instead of having to login to each customers Admin portal everytime. This can become extremely time consuming.
6 votes -
Search device notes
It is critical that when I search my device list, it includes the Notes field for each device. I put relevant notes about where the device is or who is using it in that field. My device naming convention is random and ordinal making it confusing if I don't read/have the notes.
6 votes -
Ability to detect if a device alarm has already created a ticket
Ability to detect if a device alarm has already created a ticket and then add to it and not open a new ticket.
currently atera creates a ticket from an alarm. If the ticket is not closed and the alarm is retriggered, a new ticket is created. I would like Atera to recognize this and add the alarm to the existing ticket rather than creating a new ticket.
6 votes -
Integration with Miradore MDM
It would be great to manage MDM device through Atera using Miradore.
6 votes -
Custom Assets Search doesn't work on Asset S/N Tag
The search bar within Assets only works to search based on the fields visible on the Assets page, such as Name Values, Asset Type, Folder, User at the moment.
It should also work with other custom fields too (For example Serial number, Warranty End date etc....How nice would be if Atera will fix the search Feature and will expand the search filter to all others fields too under Assets section.
I also contacted Atera support team and they confirmed about this issue and suggested me to vote here.
6 votes -
Monitor USB Drive Connection Status
Atera needs to be able to have an alert set for when a USB drive disconnects. This would be most useful for local backup drives; if someone unplugs the drive, or if the drive fails (would cause the same alert event, I would assume) the backup cannot run!
6 votes -
Add our customer's logo on the Customer portal
Add our customer's logo on the Customer portal. Right now we only have the option of adding ours and that's it. We want each of our customers to have their own logo on their portal
6 votes -
Ingram micro Integration
Ingram micro Integration
6 votes -
live tempature
Display the most recent/current/'live' temperature of the device/agent.
After getting an alert, it would be great to have the live or most recent device temperatures displayed in the agent view to confirm the thermals of the device.6 votes -
Bill for tickets that aren't just for resolved/closed
I want to be able to bill my customers for tickets that are resolved/closed because that's just how I bill my customer.
6 votes -
Deep Billing Integration
We want Atera to be able to read how many backups or Endpoints a customer has so we can bill them using the billing functionality and not manually. The info is there.
6 votes -
Alert if working someone elses ticket
Alert if you grab a ticket that someone else has already grabbed, alert before you save any comments if the ticket is in someone else's name, alert before you change the status of a ticket that belongs to someone else, etc.
Basically, this will just let you know that someone else got to it faster since it is not real-time and you are not both working the same ticket.
6 votes -
Add metrics to Auditor report
Please can we include agent metrics on the Auditor report? The information is already stored on the agent:
- Average memory usage for last 24 hours
- Average memory usage for last week
- Average memory usage for last month
- Average CPU usage for last 24 hours
- Average CPU usage for last week
- Average CPU usage for last month
Having these would identify which machines could do with being upgraded/replaced and present a financial opportunity. These numbers are already stored against the agent, so shouldn't be too hard to export.
6 votes -
protect sensitive areas
When I'm logged in to atera I have access to a lot of sensitive informations. Also it is possible to run commands or open command prompt with admin / root privileges. It would be nice to set an additional layer of authentication. For example before I get access to command prompt or change a script I have to enter my password again. FIDO Keys would also be nice to use. So I can insert my FIDO smart card while I'm using atera and can authenticate myself before I access sensitive informations. Session hijacking would work but cannot get my physical…
6 votes -
A way to restrict access to knowledge base items (IE a general user Knowledge Base and an IT\Agent Knowledge Base)
A way to restrict access to knowledge base items. For example, a general\all user Knowledge Base AND a Technicians-Only Knowledge Base.
This would allow technicians to 'inform' other technicians of their additions\automations\scripts etc.
6 votes -
Create contracts to multiple customers at the same time
Create contracts to multiple customers at the same time
6 votes
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