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5021 results found

  1. Atera Agent Version

    Would it be possible to display the Atera Agent version in the device details in the top grey box. Have some sort of traffic light system for Up to date / needs updating (Minor update) / Out of date (Immediately needs updating) , An upgrade button next to it would be really helpful.

    A system report for this would also be helpful, but is not as essential.

    This has been flagged due to a large number of older clients on 1.8.0.3 going offline in January as the updates have not been applied and the security parameters/support having been changed.
    We…

    6 votes
    0 comments  ·  Agent  ·  Admin →
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  2. Have Technician Performance Reports use the Business Calendar for SLAs to accurately represent Average First Response Time

    When going to Classic Reports, the Average First Response Time on tickets calculates based on a 24h clock, resulting in average first response times being 12+ hours if tickets are assigned late in the afternoon and not actioned until morning.

    Please have these reports use the Business Hours inside of an SLA Calendar so they can accurately represent Average First Response times while within business hours, so Technician Performance reports give more accurate and valuable data.

    6 votes
    0 comments  ·  Reports  ·  Admin →
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  3. RDP Option when Splashtop fails to connect

    Splashtop works great most of the time but every once and a while, no matter how many times you try, it fails to connect. RDP as an option under "More Tools" would save the day. This is available in other RMM providers and works wonderfully.

    6 votes
    0 comments  ·  Devices  ·  Admin →
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  4. Restore ability to edit device relations in mobile app

    Restore ability to edit device relations in mobile app

    The ability to edit device relations in mobile app has been removed.

    IT Automation Profiles can be assigned via a device's relations folders, which is a nice feature to group devices, for example: Weekly Updates & Shutdown; or Weekly Updates & No Restart; or No Weekly Updates.

    If a customer calls out-of-hours advising they have important work to do and requests their device is to not to be restarted, we can no longer move the device to appropriate relations folder using the mobile app.

    Please restore this feature!

    6 votes
    1 comment  ·  Mobile App  ·  Admin →
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  5. Enable Tab function for powershell and cmd auto-complete

    CMD and Powershell do not have the ability to use the tab button to auto-complete paths and module commands. This is a basic feature in windows and have wondered why it is not available in this platform. The auto-correct ensures you are typing the correct commands. This to me would save a ton of time when typing all of the scripts and commands that I do using theses tools. As it stands I have to go to powershell on my laptop to make sure that the command is correct. Not a time saver.

    6 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  6. advanced report

    Provide a copilot for report-building: "Show all last logins not using a Microsoft account for customer xyz"

    or

    "Show me all of the local administrator accounts for customer xyz"

    or

    "all open tcp 3389 for ip range 192.168.1.x"

    6 votes
    1 comment  ·  Admin →
    How important is this to you?

  7. Patch Logging

    It would be extremely beneficial if there were logs of which patches were deployed to an agent in case of issues.

    We had a Mac device restart after receiving an update and it booted back into recovery with us unable to recover the device. Without knowing which patch this device received, we cannot exclude the patch from other devices. Instead we have to disable OS updates to avoid any additional device failures.

    6 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  8. Multiple Ticket-Tabs within Atera

    It would be very convenient if you could have several tickets open as tabs within Atera. This would allow you to switch between several tickets, no matter where you are in Atera. I know that you can simply open several browser tabs, but I think it would be much better to have tabs within Atera. Especially if you use Atera as a "web app". This would significantly increase productivity and it would be much easier to keep an overview.

    6 votes
    0 comments  ·  Tickets  ·  Admin →
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  9. Open Knowledge Base Access

    To access the Atera Knowledge base a user must make an account which they will not do. And as a technician I can't just share the Knowledge base article link with the user via the Ticket itself either. This makes the Knowledge base only useful to the technicians and not the users.

    6 votes
    0 comments  ·  User Interface  ·  Admin →
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  10. user assigned column in devices

    Need to see who the device is assigned to as a column in that column that would be really nice to have

    6 votes
    0 comments  ·  Devices  ·  Admin →
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  11. Realtime location on device integration with google maps

    add realtime location feature integration with google map

    6 votes
    0 comments  ·  Devices  ·  Admin →
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  12. Network Bandwidth Threshold

    The current Network Bandwidth threshold provides little value.

    It would be better if there was a Network Interface (Utilization) Alert. Knowing if a device is downloading or uploading large amounts of data could be a red flag and worth investigating.

    Create a customize alert for monitoring the Network Interface on a device to trigger an alert based on the total amount of data being sent (upload) or received (download) during a specific duration of time.

    6 votes
    0 comments  ·  Alerts  ·  Admin →
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  13. Bulk creation of monitoring devices

    When adding devices for monitoring we sometimes add 10-20 of the same device type. It would be ideal if we could bulk-create these devices.

    6 votes
    0 comments  ·  User Interface  ·  Admin →
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  14. More sub divisions in the knowledge base.

    Please give us the ability to create more levels in the knowledge base than categories/sections/articles.

    It's difficult to structure a whole company's knowledge base with just these 3 levels.

    6 votes
    1 comment  ·  Customer Portal & Knowledge Base  ·  Admin →
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  15. Phone Live Feed/Facetime

    Having the ability for the user to use their camera on their phone to the technicians the issue they are facing is vital. I know Verizon had something like that where they send you a link and upon clicking it it allows you to share your camera feed like facetime with the technician.

    If Atera had this, it would be an absolute game changer. Sometimes when we are troubleshooting the devices are down or inaccessible and having the ability to see what the users are doing and verifying their steps/actions is important. So some sort of action where we can…

    6 votes
    0 comments  ·  Mobile App  ·  Admin →
    How important is this to you?

  16. Automatic close Alerts

    So i have a typical backup error that occours once or twice a week on random customers, some scenarios is when the backupvault isnt available for example internet interuption or similar.
    Then the "manual" solution" is to restart the service next day when i check the backuplogg. So it would be nice to be able to tick a box in combination with running a selfhealing script that close the alert imedieately if the "selfhealing" setting is enabled. I can then automatically trigger a new backup and the later backup will most probaly run successful. This could of course be nice…

    6 votes
    0 comments  ·  Alerts  ·  Admin →
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  17. dynamic agents for SNMP devices

    When the assigned agent goes offline automatically select an other available agent on the network to monitor the SNMP device

    6 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  18. Mobile App major issues

    Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears…

    6 votes
    0 comments  ·  Mobile App  ·  Admin →
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  19. Add preset OID's for popular device types & models

    Have SNMP OID's and MBP's available for common types of hardware detected via SNMP, like for popular printer models, as well as switches, routers, NAS, and other popular devices where we can have the OID's pre-populated, as opposed to being forced to Google for OID's and typing them in manually.

    6 votes
    0 comments  ·  Network Discovery  ·  Admin →
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  20. comet backup

    Comet Backup integration. Low cost, flexible billing per feature per device. Many cloud storage integrations as well as local storage. Ability to have cloud hosted or self-hosted for those who have their own storage infrastructure and need better control and compliance. Well rounded api. We've been using it for a few years now for our msp clients and it works well in our self-hosted cloud infrastructure.

    6 votes
    0 comments  ·  Admin →
    How important is this to you?
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