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4841 results found

  1. Deep Billing Integration

    We want Atera to be able to read how many backups or Endpoints a customer has so we can bill them using the billing functionality and not manually. The info is there.

    6 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  2. Alert if working someone elses ticket

    Alert if you grab a ticket that someone else has already grabbed, alert before you save any comments if the ticket is in someone else's name, alert before you change the status of a ticket that belongs to someone else, etc.

    Basically, this will just let you know that someone else got to it faster since it is not real-time and you are not both working the same ticket.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  3. protect sensitive areas

    When I'm logged in to atera I have access to a lot of sensitive informations. Also it is possible to run commands or open command prompt with admin / root privileges. It would be nice to set an additional layer of authentication. For example before I get access to command prompt or change a script I have to enter my password again. FIDO Keys would also be nice to use. So I can insert my FIDO smart card while I'm using atera and can authenticate myself before I access sensitive informations. Session hijacking would work but cannot get my physical…

    6 votes

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    0 comments  ·  Security  ·  Admin →
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  4. Scalable file copy windows

    At the moment the file copy window is a fixed size. It means you cant expand the windows to see the full file paths.

    Can you make the windows scalable so you can drag open the column widths etc, as at the moment you cannot work out what file path is what if the start of each path is the same.. navigating to a file using that window is so awkward sometimes you cant see where you are going!

    6 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  5. Create contracts to multiple customers at the same time

    Create contracts to multiple customers at the same time

    6 votes

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    0 comments  ·  Billing  ·  Admin →
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  6. dmarc tool

    have a tool that we can either send the dmarc reports to or upload to and have an aggregate domain report.

    6 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  7. Mass Wake from devices menu

    Add the ability to choose all devices or a quantity of devices and select a single "wake" command from the devices-> power options menu - currently it's one by one and waking an office of 100+ units is not feasible

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. Ability to embed the ticket template on a site and then it will create a ticket

    Ability to embed the ticket template on our Sharepoint and that will open a ticket in Atera

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. Patch & Automation Feedback report. fixes

    Patch & Automation Feedback report. The following needs to be fixed:
    - the PDF version does not display information regarding the updates that were made unless you hover over the patching task
    - The excel version of the report does not contain any information regarding the patches that were installed
    - The excel version wrongly states Windows 10 Upgrade task when the device is actually running Windows 11
     
    They would like to receive detailed information on the tasks that were run and their respective outputs, specifically what tasks were run, what was their result, a list of updates that…

    6 votes

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    1 comment  ·  Reports  ·  Admin →
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  10. Remote Live View

    Kaseya has this feature that allows an admin to view the user's screen without actually remote controlling in. This allows an admin to check if the user is actively working.

    6 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. Network Discovery with with Azure AD

    It would be very nice to be able to use all features of Network Discovery with Azure AD

    Network Discovery with with Azure AD - Network Discovery is a nice tool but the cost it is unfortunate since support says it will only work with a Domain Controller with exception of seeing devices.

    All of our clients currently are using Azure AD to reduce cost of on-site servers (DCs) and it also minimizes virus/trojans.

    6 votes

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  12. Consolidate Reports & Report Cosmetics

    We want to easily provide clients with a single report giving them a full overview of their environment

    Thus being able to consolidate reports such as
    Periodic Report with the Timesheet & Patch summary report, being in a position where you can provide clients with a single overview showing them - Overview, Patch Status, Ticket Status, Ticket Ratings.

    COSMETICS
    We would like to be able to have a "Cover Page" on our reports
    Further to this we would like to be able to add a description for the various sections eg. Tickets Rated "This is the feedback received from your…

    6 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. Threshold Profile for last restart or shutdown time of computer. Alert through agent if over 7 days

    Hi, I have a script that runs in a threshold profile to report if any PC has had an uptime of more than 7 days. This comes back in alerts. I want to be able to alert the user through the agent that their PC has been up for more than 7 days and to restart their PC.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  14. Threatlocker has released new feature such as thirdwall and some more.

    Threatlocker has added some more features to their products such as Thirdwall and some more and they are not available in Atera. It would be great if you guys can add those features.

    6 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  15. Customer Satisfaction results in API

    It would be great to get Customer Satisfaction results via the API.

    The report available in the platform currently lists all results for each ticket but I would really like to get an overall for each customer and all customers.

    6 votes

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    0 comments  ·  Customers  ·  Admin →
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  16. Need more than 5 Asset Types

    We are limited to only 5 asset types. This is very short sighted since there are many more types of assets in the IT world. i.e. Phones, Switches, Routers, Computers, Monitors, Toner, to name a few. We should be able to add as many as we need.

    6 votes

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    1 comment  ·  Customers  ·  Admin →
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  17. Copy or include Devices with Custom Assets

    Since devices are assets too, it would be nice to see them or, at the very least, copy them to the Assets tab so all assets can appear together... and then be able to report on all of it.

    6 votes

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    0 comments  ·  Customers  ·  Admin →
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  18. Client Ticket Assignment

    Auto Assign Tickets, to Clients, based upon Subject Header of the email sent. (Not only the email address that it is sent from.)

    6 votes

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    2 comments  ·  Tickets  ·  Admin →
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  19. Connect to devices registered in Atera console from a Linux machine.

    I have a Linux machine and I need to connect to devices registered in my management console.
    Please make it possible to connect to devices registered in Atera console from a Linux machine.

    6 votes

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    0 comments  ·  Admin →
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  20. Mobile app: see which servers are offline

    Mobile app: see which servers are offline - more important than the rest

    6 votes

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    1 comment  ·  Mobile App  ·  Admin →
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