5079 results found
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Have a separate url for the knowledge base
This could be for free access for prospects, or simply a means to log in the knowledge base without a username and password
7 votes -
Assign contact from Ticket Title
Ability to change the contact with an automation rule.
Example:
We get tickets from our mailbox via a mail. A ticket is created and the phonenumber is in the title. I want to create a automation rule which checks this phonenumber and if this number is added to a contact i want to assign this ticket to the contact.7 votes -
Failed password alert improvements
Currently with failed password alerting we are flooded with alerts, rendering the tool almost useless. I dont care about when a legitimate user mistypes there password a few times, it happens multiple times a day across our Atera instance. I only care about programmatic failed attempts. I want the bar to be high, like 100 failed login attempts in an hour. Or better yet, customizable. Then I know I need to take action.
7 votes -
Atera API Alerts - GET alerts by CustomerID
When fetching Alerts via the Atera GET alerts API endpoint, allow us to specify a CustomerID - otherwise, we need to fetch ALL alerts and then filter at our end which is inefficient for both Atera and the consuming client :)
Great API btw!
Cheers,
Ben7 votes -
Brew Permission
It's currently troublesome to install an app via IT Automation on a Mac, as Brew needs Admin rights for certain apps and the first time usage of Brew throws folder privilege issues on Big Sur 11.5.2.
So please:
Fix the permission issues for the required folders
Add the ability to use admin rights to install apps.7 votes -
7 votes
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Add MAC Address, device name, domain, user to Device Advanced Filtering so they are filterable on the Device page.
The search bar improvements that were made on Jun 29, 2021 are great but adding them as filterable items in Advanced Filtering on the Device page would make it so one can filter based on those fields, filtering on them to target for specific actions such as software deployment or scripts.
7 votes -
ScalePad
We've started using ScalePad. I know Atera integrates with them already, however, their Software monitoring doesn't currently work with Atera. They current integrate with ConnectWise, Datto, Kaseya, Ninja, N-able, Cisco, and Microsoft Endpoint Manager. I love using Atera and do not want to sign up for 1 license on another RMM to install it on everything just to use this feature. Thanks!
7 votes -
User specific setting to enable or disable Atera's new interface
Currently, the toggle to enable or disable Atera's new interface is a global setting. It would be much better if this were a user-specific setting.
7 votes -
Remote PCs in LAN -Does not have internet connection
Currently we can not connect to any PC in network if that PC does not have internet connection. due to which we have to use another tool to remote.
just for one purpose we are forced to use two different remote tool which does not make sense.It will be great , if Atera add this feature in future release.
7 votes -
additonal signatures
Ability to have multiple signatures based on clients.
7 votes -
Fix Software Installation searchbar
Currently, the software installation feature that works with chocolatey is very cumbersome to use. The search bar in atera does not work very well and will find software from the public chocolatey repository even if the name is copy&pasted. We reverted for now to create scripts in our library with the needed choco install commands.
7 votes -
Please change the behaviour of copied text.
When you copy / paste text into the composition box is a different colour but it's so subtle you cannot tell if you have pasted as text (no change in colour) or paste as normal and then you end up with a different background colour which cannot be noticed when composing the email but is noticeable when the customer receives the message.
7 votes -
Create Ticket without Token
Create Ticket without Token by using Helpdesk Tool Shortcut in Taskbar
7 votes -
View image attached to a ticket in the browser, within Atera.
When users attach an image to a ticket we need to be able to click the image and have it display in a floating pop-up window. Preferable one with Zooming abilities. Currently we have to download the image then open in an another application. Coming to Aterea from Jira, this is a significant downgrade.
6 votes -
Need to be able to tie assets to a user
At this time we are using Atera for several things it was not initially designed for. We are using it as an asset management solution as well as the main development and design for what Atera is made for. We are able to add assets and assign them to a user however when we search the user nothing in your current set up lets us see all the assets we have associated to that user.
6 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Automated Full Disk Access for macOS via MDM (PPPC) Policy Deployment
It would be a huge time-saver if Atera could include the ability to deploy PPPC (Privacy Preferences Policy Control) profiles through its MDM tools to automatically grant Full Disk Access for the Atera agent on macOS devices.
Right now, we have to manually configure this on each Mac, which is both time-consuming and prone to being missed during setup. If Atera could handle this as part of the MDM deployment process, it would greatly simplify onboarding, improve monitoring reliability, and ensure better compliance across all endpoints.
This would be especially helpful for IT teams managing remote or large fleets of…
6 votes -
The ability to see ticket audit trail in mobile app
The ability to see ticket audit trail in mobile app That way you can see who put the ticket in, if it was another Admin or an actual user, and can also see if it was merged from another ticket, etc.
6 votes -
RingCentral Integration
I would love something native where if a ticket with a particular status is not assigned to a technician after a specific amount of time, it would ring a call group, individual or all people.
We are currently doing this through some very hackey workarounds.
6 votes -
Time Entries should show in the conversation of the ticket and portal
Time Entries need to be seen in the conversation flow of the ticket and customer portal.
6 votes
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