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5047 results found

  1. It would be nice to be able to display the private IP address of workstations in the device view without having to click on the device, not just the public IP address as is the case today.

    6 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  2. To be able to integrate COVE DATA Protection backup monitoring into ATERA.

    6 votes

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  3. The support told me there is no way to add extra Information to invoices. This is pretty bad, because I need to add legal details for a valid invoice here in germany.

    Update:
    It is apparently not possible to store payment information in an invoice. However, information about which account the payment should be made to is essential. Here too, a permissible outgoing invoice is not possible under German law. It really shouldn't be a hurdle to print this information! The ultimate solution would be simple e-payment via PayPal or photo transfer (via QR code).

    I don't want to be…

    6 votes

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    1 comment  ·  Billing  ·  Admin →
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  4. It is quite limited to only have 4 "types" to choose from.

    Incident
    Problem
    Request
    Change

    Sometimes we get tickets that are neither and would like to add our own custom types to help better categorize the tickets that come in.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. I would like to be able to perform tasks in the background, so the user is not disturbed. Just today, I had to confirm drive mappings, ut had to interfere with the users' workflow to do so. I know other remote software can do this to at least some degree.

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  6. We do monitor a lot of network devices by one server in each customer network. When that hardware will be replaced we have to move the monitored devices onto the new hardware server/agent. it would be very handy to move all monitored devices via bulk from on server to another one... and not one by one...

    6 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  7. Hi, I need to assign different agents to the same contact but I can't find how to do it. Let's imagine a scenario in which a specific contact has an Apple computer, a windows desktop computer and a windows notebook. Currently the tool only allows you to connect a user to only a computer.

    6 votes

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    0 comments  ·  Agent  ·  Admin →
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  8. Would it be possible to display the Atera Agent version in the device details in the top grey box. Have some sort of traffic light system for Up to date / needs updating (Minor update) / Out of date (Immediately needs updating) , An upgrade button next to it would be really helpful.

    A system report for this would also be helpful, but is not as essential.

    This has been flagged due to a large number of older clients on 1.8.0.3 going offline in January as the updates have not been applied and the security parameters/support having been changed.
    We…

    6 votes

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    0 comments  ·  Agent  ·  Admin →
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  9. When going to Classic Reports, the Average First Response Time on tickets calculates based on a 24h clock, resulting in average first response times being 12+ hours if tickets are assigned late in the afternoon and not actioned until morning.

    Please have these reports use the Business Hours inside of an SLA Calendar so they can accurately represent Average First Response times while within business hours, so Technician Performance reports give more accurate and valuable data.

    6 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. Splashtop works great most of the time but every once and a while, no matter how many times you try, it fails to connect. RDP as an option under "More Tools" would save the day. This is available in other RMM providers and works wonderfully.

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. Restore ability to edit device relations in mobile app

    The ability to edit device relations in mobile app has been removed.

    IT Automation Profiles can be assigned via a device's relations folders, which is a nice feature to group devices, for example: Weekly Updates & Shutdown; or Weekly Updates & No Restart; or No Weekly Updates.

    If a customer calls out-of-hours advising they have important work to do and requests their device is to not to be restarted, we can no longer move the device to appropriate relations folder using the mobile app.

    Please restore this feature!

    6 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  12. CMD and Powershell do not have the ability to use the tab button to auto-complete paths and module commands. This is a basic feature in windows and have wondered why it is not available in this platform. The auto-correct ensures you are typing the correct commands. This to me would save a ton of time when typing all of the scripts and commands that I do using theses tools. As it stands I have to go to powershell on my laptop to make sure that the command is correct. Not a time saver.

    6 votes

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  13. Provide a copilot for report-building: "Show all last logins not using a Microsoft account for customer xyz"

    or

    "Show me all of the local administrator accounts for customer xyz"

    or

    "all open tcp 3389 for ip range 192.168.1.x"

    6 votes

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    1 comment  ·  Admin →
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  14. It would be extremely beneficial if there were logs of which patches were deployed to an agent in case of issues.

    We had a Mac device restart after receiving an update and it booted back into recovery with us unable to recover the device. Without knowing which patch this device received, we cannot exclude the patch from other devices. Instead we have to disable OS updates to avoid any additional device failures.

    6 votes

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  15. It would be very convenient if you could have several tickets open as tabs within Atera. This would allow you to switch between several tickets, no matter where you are in Atera. I know that you can simply open several browser tabs, but I think it would be much better to have tabs within Atera. Especially if you use Atera as a "web app". This would significantly increase productivity and it would be much easier to keep an overview.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. To access the Atera Knowledge base a user must make an account which they will not do. And as a technician I can't just share the Knowledge base article link with the user via the Ticket itself either. This makes the Knowledge base only useful to the technicians and not the users.

    6 votes

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  17. Need to see who the device is assigned to as a column in that column that would be really nice to have

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. add realtime location feature integration with google map

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. The current Network Bandwidth threshold provides little value.

    It would be better if there was a Network Interface (Utilization) Alert. Knowing if a device is downloading or uploading large amounts of data could be a red flag and worth investigating.

    Create a customize alert for monitoring the Network Interface on a device to trigger an alert based on the total amount of data being sent (upload) or received (download) during a specific duration of time.

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  20. When adding devices for monitoring we sometimes add 10-20 of the same device type. It would be ideal if we could bulk-create these devices.

    6 votes

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