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  1. We've started using ScalePad. I know Atera integrates with them already, however, their Software monitoring doesn't currently work with Atera. They current integrate with ConnectWise, Datto, Kaseya, Ninja, N-able, Cisco, and Microsoft Endpoint Manager. I love using Atera and do not want to sign up for 1 license on another RMM to install it on everything just to use this feature. Thanks!

    7 votes

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  2. 7 votes

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    3 comments  ·  Tickets  ·  Admin →
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  3. Currently, the toggle to enable or disable Atera's new interface is a global setting. It would be much better if this were a user-specific setting.

    7 votes

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  4. Currently we can not connect to any PC in network if that PC does not have internet connection. due to which we have to use another tool to remote.
    just for one purpose we are forced to use two different remote tool which does not make sense.

    It will be great , if Atera add this feature in future release.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  5. Ability to have multiple signatures based on clients.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. Currently, the software installation feature that works with chocolatey is very cumbersome to use. The search bar in atera does not work very well and will find software from the public chocolatey repository even if the name is copy&pasted. We reverted for now to create scripts in our library with the needed choco install commands.

    7 votes

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  7. When you copy / paste text into the composition box is a different colour but it's so subtle you cannot tell if you have pasted as text (no change in colour) or paste as normal and then you end up with a different background colour which cannot be noticed when composing the email but is noticeable when the customer receives the message.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. Create Ticket without Token by using Helpdesk Tool Shortcut in Taskbar

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. It would be amazing to have a tool like Treesize or WizTree integrated into Atera, either in the form of a report or within a dropdown on each device. This would make alerts for low disk space much easier to manage as we can see where the majority of storage is being used up and determine whether it is required or not, all done remotely without disrupting the client.

    6 votes

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  10. It would be a huge time-saver if Atera could include the ability to deploy PPPC (Privacy Preferences Policy Control) profiles through its MDM tools to automatically grant Full Disk Access for the Atera agent on macOS devices.

    Right now, we have to manually configure this on each Mac, which is both time-consuming and prone to being missed during setup. If Atera could handle this as part of the MDM deployment process, it would greatly simplify onboarding, improve monitoring reliability, and ensure better compliance across all endpoints.

    This would be especially helpful for IT teams managing remote or large fleets of…

    6 votes

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  11. The ability to see ticket audit trail in mobile app That way you can see who put the ticket in, if it was another Admin or an actual user, and can also see if it was merged from another ticket, etc.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. Time Entries need to be seen in the conversation flow of the ticket and customer portal.

    6 votes

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    1 comment  ·  Tickets  ·  Admin →
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  13. The Sites / Assets screen is lacking in functionality.

    The ability to customize columns needs to be added and all asset fields should be added as available filters.
    Also, the search should be improved to search all fields.
    The primary fields I need visibility on are 'Model' and 'Serial Number'.

    I am pushing to switch my asset tracking to Atera and this functionality is the only issue stopping me from being able to do so.

    6 votes

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  14. It would be great if Finance could access Atera and just have access to the built-in Finance product and pull reporting. As now we need a technician license for someone to pull the reports and press the button for invoicing, then download it and redo it on our templates and add the tax number. 20 minutes a month on Atera Finance, and they require a license or when they need to pull a report on a finance query?

    6 votes

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    0 comments  ·  Billing  ·  Admin →
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  15. It would be nice to be able to manually scan for Windows updates, 3rd party patches and inventory via a button for bulk or single endpoint. Currently you have to wait or reboot an endpoint for atera to update patches/inventory and status.

    6 votes

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  16. When deploying a MSI file through Atera using IT Automations, I need an option where Atera checks if the software isn't already installed before deploying it. I'm currently forced to update all of my servers everyday whether it's needed or not.

    6 votes

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  17. It would be important to implement the import of Mib (Managed Information Base) files to Atera
    It would be very useful to improve a lot the use of SNMP.
    Now you work with individual OIDs, if you could import a specifoic MIB per device it would be fabulous.

    6 votes

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  18. Currently Atera does not allow registration of a passkey using the Bitwarden password manager browser extension. The passkey is saved to bitwarden, but immediately after Atea reports the device registration failed with "Device registration error | Atera". Could not attach a screenshot.

    6 votes

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    1 comment  ·  Security  ·  Admin →
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  19. It would be nice to keep a history of asset changes. For example, we have all our laptops/desktops as assets. These items get assigned to a user but can be reassigned to someone else. It would be great to see everyone it has been assigned to. Also, if we change the name of a computer, that should be recorded in the asset history.

    6 votes

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  20. I love the new fields available under assets. While I understand the difference between Assets and Devices (though they could be combined), I do wish that some of the fields available under Assets were also available for Devices. In particular, Status, Purchase date, Warranty expiration, End user and Location would be very helpful, especially if they were fields included in an a auditor report. Doubly so if End user and Location fields were included in a search. I will often have laptops get passed around from end user to end user. I currently use custom fields to track the assigned…

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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