We have a couple organizations that issue laptops and desktops to people as well as Macs and iPads/iPhones. It would be nice to be able to assign more than one device to a user.

Greetings! I think you need to consider a many to many relationship between devices and contacts, here is a related idea: https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44832964-assign-multiple-contacts-for-a-single-device

The link to the "Pubic" roadmap does not work.

I normally work with multiple computers located in different areas of the company. Why can I only connect one computer to my account (as contact)? I have several customers with the same situation, but absurdly, ATERA only allows me to connect one computer to one contact and does not provide for anything of this nature.

This is a critical feature to our business. Please add this feature in a future release as soon as possible.

I really hope this gets added. Most of our users have laptops and VDI VM's.

Lack of this feature is why i don’t use the ticketing system on Atera. I literally don’t bother with who the contact is, one device per person is not the world
I live in.

That's crazy! I work in Health Care ( a really important field), and many people share computers all day and sometimes all night. How does this make any sense? Is Atera's usefulness restricted to Notebook users and data entry people?

Just found out that this was a thing. Very frustrating.

We have several cases when users have 2 or more devices they use. We need the ability to attach the same user to more than one device. Some have desktops and laptops.
Some have desktops at more than one location.
The to have to associate an email is a hindrance as well - or the helpdesk Icon goes away.

Hey Doug, there is also another feedback that has requested this. I put a comment on there but I figured if we combine votes then the Atera team might implement it faster.

Hi, I need to assign different agents to the same contact but I can't find how to do it. Let's imagine a scenario in which a specific contact has an Apple computer, a windows desktop computer and a windows notebook. Currently the tool only allows you to connect a user to only a computer.

It would be nice if we could assign multiple agents/devices to a single contact.

Example: Some contacts (users) have both a workstation & a laptop.

Example: Some contacts are the point contact for all computers (agents), so all communication will be sent to a single contact on the customer side for all devices/agents.

Please make this feature happen. This should be default function, charge $5 per device with remote capability.

As previously mentioned a very basic feature that should be available and easy to implement.

It would also help is someone on Atera's side merged requests like this when there are multiple.
Eg; https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47563868-assigned-users-to-multiple-devices

Customer should be able to have multiple devices under them and not just 1.

This is a critical feature to our business and seems very basic. Can you please add this feature in a future release.

I am in the same situation. Users with desktop and laptop. I need both assigned to the user.

A lot of our employees have multiple devices, for example a laptop and a Desktop in the office.

Allow one contact to be assigned to multiple clients.
Example: one client who owns several different types of businesses would like to be assigned as main point of contact to each company.